BSS B2B Request a Quote, Quick
Request a quote & quick order, centralized B2B Suite workflows
Rating
4.9
feedback
159
chart
#1,819
All reviews
Review RSS Feed
Jan. 9, 2024
muy buena aplicacion, y el soporte es muy bueno, siempre te solucionan los errores o solicitudes que desees.
Muchas gracias por una reseña tan valiosa. Ha sido un placer ayudarle hasta ahora. Si necesita más ayuda, no dude en contactarnos nuevamente en "[email protected]" y nuestros agentes estarán allí. ¡Desea que tu negocio esté bien!
Dec. 19, 2023
you cannot do anything with the free trial. thats a joke. looking for a replacement for app that we have but obviously this will not help us figure it out.
Hi there, This is Jonas - Customer Support Lead from BSS Commerce. On behalf of the team, I'm so sorry for the inconvenience that you are facing with our app. However, there seems to be some misunderstanding here regarding our app's trial period. Kindly understand that our trial will only be available if you subscribe for a plan. For example, if you subscribe for the Advanced Plan, you will have 14-day free trial and have access to features included in that plan. In this case, hopefully you can give us another chance by re-installing the app so that we can help you with the setup and revise your experience with our app. Our team is eager to assist you much further to make use of the app for your business. Looking forward to hearing from you again very soon!
Nov. 28, 2023
Emma and her team wonderfully help us with the requirements we need together with this app. Quick to their updates and thorough help. Great app and great people behind
Thank you so much for the 5-star rating! We’re incredibly pleased that you and your team have had such a great experience with the app and the updates were quickly fulfilled. Your kind words mean so much to us!
Nov. 28, 2023
Great support! Actually the reason why I have decided to proceed with the BSS apps. Jocelyn and the team answer within hours and have given great support. Possibility to combine different apps from the same team is also great.
Thank you so much for your 5-star rating! We sincerely appreciate your kind words about our great support, fast response, and fun combinations of apps. We are thrilled that you have decided to proceed with the BSS apps. We are pleased to have you as a customer and we appreciate your support!
Nov. 5, 2023
I've had this app installed since Sept 21st, 2023. And to this date, I'm still sending emails resolving many little bugs and feel handcuffed to this app ecosystem. Here are some things that you should be aware of this app before you download: * You will always need to pay for a premium features, not just the lower scale one. * You will need to install separate apps for features that let you customize further. We are a small shop with 11 products and still needed 2 more of their apps, which means two more subscriptions and a total cost of over $125/month for all these services. * There customer service, while friendly and can fix things in a day or two, is in Vietnam and you have to wait 24hrs for every question to respond. * There is typically many things labeled differently or built in the app that needs some further discussion/translation as they are labeled differently than I would prefer. I assume this because translating things between Vietnamese and English can cause some hiccups. * Unless you want to work Vietnam business hours - find a different app with customer support geared towards your time zone. * In the end, I'm a small business investing 7 weeks of work into this app and no customers actually using it fluidly. * I have my hands tied that I have to keep this app because of costs and feel I can't make a change, especially with holiday season approaching. Please be mindful when making a decision - they have great ratings but I suspect it's because throughout my 90+ email chain since 9/21/2023 to date, they've asked me to write a review about once a week. While professional and nice, they look to optimize reviews more than solve my actual problem and it's unfair.
Hi there, We have received your review and I am writing to sincerely apologize for any inconvenience you may have experienced with our app. We appreciate the opportunity to address the issues you've raised. I hope you can give us a chance to make everything clear. We do provide multiple functions along with each plan and the higher plan you subscribe to, the more functionalities you have. Kindly understand that our pricing plans may not fully fit all users' needs and we are so sorry that the functions you need are on high plans. However, it's totally your decision to go with the app or not. We even provide 14-day free trial for our b2b apps so you can have some time to make your decision. Also, each of our app provides different kinds of functionalities and we do have many clients that just need a few functions then they just need to use one or two apps. However, since you are looking for multiple features from multiple apps, you will need to install them all. We've totally acknowledged the challenge that you've faced with this situation so our team has reached out with some workarounds and offers which can really help you here. Looking forward to hearing from you soon again so that we can get the situation resolved and move on with this. Thank you so much for your understanding!
Oct. 19, 2023
Every time I reach out, the team is A.) responsive, and B.) helpful and professional. Thank you for your continued support. Lovely doing business with you.
Oct. 18, 2023
A great app that does exactly what it says it does. The customer service though, is something else entirely - fantastic. Highly recommend.
Oct. 12, 2023
I have been receiving help setting up this app for the last few days, and I am at a point now where things are looking very good. The app has allowed me to setup an area where my customers can register an account, then once I verify it, they are able to purchase using a PO # at check out, rather than a credit card. There were a few things to setup, but I was lead through the entire process by a very competent team, with my point of contact being Jena Nguyen. Thanks for being patient with me Jena, and helping me make the site look good, and the process work smooth. Kind Regards, Gary
Thank you so much for your 5 star rating! We are glad to hear that, with the help from our competent team, including Jena Nguyen, things are looking good and working smoothly. We appreciate your patience and are grateful for your positive feedback.
Oct. 2, 2023
The app is good, but the support is great! They always get back to you quickly and do everything they can to help you. They go out of their way to make sure that you get the answers you need and are great with communication.
Thank you for your generous 5-star rating! We appreciate you taking the time to recognize the excellent customer support we offer. We're glad to hear that our team is always available to help you, and that we go the extra mile to make sure your questions are addressed in an efficient manner. Thank you again!
Sept. 21, 2023
We have a very complex wholesale solution need and this app with conjunction of the other apps from BSS commerce works perfectly, couldn't be more happy with the customer experience and the app itself. Jennie P. and the tech support have been there to handle all my questions.
Thank you so much for your 5 star rating! We really appreciate you taking the time to share your thoughts with us. We are thrilled to hear that our wholesale solution works perfectly for you, and that you are happy with the customer experience and our app. We are also glad that our support team were able to help with all of your questions. Thank you for the positive review!
Sept. 13, 2023
great customer service. Jennie P in particular has always been there to help!
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at [email protected] and our agents will be right there. Wish your business all good!
Sept. 1, 2023
Really good support to as system that will make my job much easier.
Thank you so much for your 5 star rating! We are so pleased to hear that our support system is making your job much easier. It is great to know that our support has been helpful and valued. Thank you for your support!
Aug. 23, 2023
the best app for b2b & whs customers, and the live supoort chat is one of the best i know, great jobs from you!!!
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at [email protected] and our agents will be right there. Wish your business all good!
Aug. 3, 2023
Brilliant experience with the BSS team so far. The support team has been incredibly helpful and the app itself is impressive. The store hasn't gone live yet, however everything has performed well in tests so far. Would definitely recommend this app for any store with wholesale needs.
Thank you so much for the 5 star rating! We are extremely pleased to hear that you have had a brilliant experience with our BSS team. It's wonderful to know that the support and app have been incredibly helpful and impressive to you, and that our products are in good standing. We take great pride in providing a quality service and are glad you would recommend our app to any store with wholesale needs. Thank you again!
Aug. 1, 2023
Emma was helpful, prompt and knowledgeable in her assistance during the my trial period of using the app. She was able to help me troubleshoot the Net Terms feature and help recommend solutions for the challenges that I faced.
Thank you so much for your 5-star rating! We are glad to learn that our agent's assistance during your trial period was helpful, prompt, and knowledgeable. We will ensure to continue to provide our customers with such exemplary service. Thank you again!
July 24, 2023
Helpful service in fixing a minor formatting issue on the B2B portal page. I sent them a screenshot, they fixed it right away. Overall I like the B2B portal app and especially the B2B Wholesale solution app. Works very well for our needs.
Thank you so much for your 5 star rating! We're glad to hear that our helpful service in fixing your minor formatting issue on the B2B portal page was able to help. We're happy that you enjoy the B2B portal app and especially the B2B Wholesale solution app!
July 24, 2023
Easy to use and amazing support from Jena and her team! We're very happy with the way everything was handled and the onboarding process.
Thank you for your 5 star rating! We are thrilled to hear that you had an easy and amazing experience with our support team. It is our goal to make the process as smooth and enjoyable as possible for our customers. We are delighted that we were able to meet your expectations!
July 12, 2023
Customer support is so nice! and they fulfilled all my requests, with good communication back and forth - i can definitely recommend these guys. Good support, a great app.
Thank you so much for your 5 star rating! We are thrilled to hear that our customer support was helpful and responsive and our app was great. We really appreciate your recommendation - it means the world to us!
June 26, 2023
The APP works well for our B2B business needs, but best of all, Emma's support. I have never seen such responsive customer service, giving very detailed guidance and supporting me with various questions and needs throughout whole day. Really appreciate Emma's great job!
Thank you for your wonderful 5 star rating! We are so grateful that you have enjoyed using our APP and that you found our agent's customer service to be truly outstanding. We appreciate your feedback and we are so pleased that it has been such a positive experience for you. Thank you again for your kind words!