BSS B2B Wholesale Solution
Build a Centralized B2B Wholesale for Shopify | BSS Commerce
Rating
4.8
feedback
903
chart
#999
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
3%
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Less than a month
43%
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Less than a year
47%
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More than a year
7%
Reviews Summary
The BSS B2B Wholesale Solution app has received overwhelmingly positive reviews from users, with many highlighting the exceptional customer support provided by the team. Users appreciate the quick response times, helpful assistance, and the app's ability to streamline B2B operations on Shopify. The app is praised for its out-of-the-box features, ease of use, and the flexibility it offers in setting up custom registration forms, pricing rules, and account approval flows. However, there are a few negative reviews mentioning issues with onboarding, communication difficulties, and some functionality limitations, particularly related to theme compatibility and pricing discrepancies.
Highlights
Review RSS Feed
All reviews
Dec. 3, 2025
We've been using the app for our webshop for several years now, and we're very satisfied with it. Initially, we needed to have the support team make some specific adjustments, but Joy and her team were very helpful. B2B pricing works as it should, and we have many rules regarding this. We recently had an update to our registration form, and it wasn't working properly. I contacted support, and Lux responded immediately, and her team resolved the issue quickly. We are very satisfied with the app and the professional and friendly support from BSS. Keep up the good work! Thank you, BSS.
Dec. 1, 2025
We have a small embroidery and printing business in New Zealand and use Shopify for our online retail store. B2B BSS have been great for us. We use the Quantity break and Tax display functions at the moment but will likely explore more in the future. The customer service an dev support have been great, design and functionality changes have been completed within 24 hours so far so 5 star from us.
Nov. 30, 2025
I tried to use the app for charging B2B prices to EU and non-EU customers and to add a fee for every unit to each order. I was very transparent from the start of my trial. Positive: Support is quick, responsive, helpful and nice. Bad: After several months of going back and forth with the support & paying the platinum price, it turned out that the app does not fulfill both requirements. The calculation of VAT / non VAT is prices is incorrect. If you want to set up one net of VAT B2B fix price for the world, it does not work. Also there is no option to add a fee per unit, you would have to make several thousand of manual rules. I am disappointed.
Thank you for taking the time to share your detailed feedback. We truly appreciate your transparency. We are very sorry that our app did not fully meet your requirements regarding VAT calculation for B2B pricing and the per-unit fee setup. We understand how important these features are for your business and sincerely apologize for the frustration this caused. Your feedback is extremely valuable to us. While current platform limitations prevent some configurations, we are continuously working on updates and improvements to better meet the needs of B2B merchants worldwide. We have also reached out to you directly via email to discuss your concerns and explore how we can assist further. We would greatly appreciate the opportunity to hear from you. Thank you again for giving our app a try and for providing constructive feedback that helps us improve. Warm regards, Kathy Customer Support Leader BSS Commerce
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