BSS B2B Wholesale Pricing
Centralize B2B & Wholesale workflows as an all-in-one solution
Rating
4.8
feedback
1,023
chart
#407
All reviews
Review RSS Feed
May 3, 2023
Tried to partner with this app because it looked ideal and had good reviews. Being in Australia, we were directed to an office in Vietnam. Had a rushed demo and then we sent an email with one single question. A "ticket" was sent to us but had no content. Followed up a few times seeking an answer or more info. No replies to the emails. Eventually sent one saying will you assist, or should I give up? No response. Very disappointed.
This is Jonas - Customer Support Lead from BSS Commerce. So sorry for the inconvenience that you were facing. However, this is just a misunderstanding since we have responded to your requests multiple times already but they have got into your SPAM. Also, our agent, June, has already reached you at 4 different emails ([email protected], [email protected], [email protected] and [email protected]) for the past 25 days but never got a response. May you double-check mailboxes one more time (in SPAM as well)? Additionally, since our apps are still installed on your end, we can for sure assist you much further. Hopefully, you can help to revise this feedback which was a misunderstanding. Thank you so much in advance and looking forward to hearing from you very soon!
April 15, 2023
We look forward to customer service getting back to us so we can resolve the issue of being billed for months with no true usage because of setup issues and nothing but run-around, back-and-forth emails. I have even written them Whats App with no resolution. They tell me to use their knowledge base while on their most expensive plan, estimated to spend $1200.00 a year. We have been paying for months with no resolution. This company's customer service has not impressed us thus far, even if the tech is present.
So sorry for the bad experience you had with our team. However, this might be a misunderstanding. We have been exchanging emails regarding your old site "siesta-g-wholesale.myshopify.com". You have already uninstalled the app from January and left a message that "Other; Honestly, I am not sure we need this much UK info." On the new site, we only got your very first ticket request yesterday and we were actually out of office. The app is still activated on your site so hope that we can have a chance to help you setup the app and improve your experience. Again, really sorry for the inconvenience. Thanks a lot for your understanding.
Jan. 25, 2026
We have used this app for many year, and still it does not work. Your orders will randomly come in without your set prices. Your customers will have problems checking out. Your customers will not be able to check out. The team work hard when you have a problem. But don't sell an app if it doesn't work.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at [email protected] and our agents will be right there. Wish your business all good!
March 14, 2022
Horrible. The prices load super slow and sometimes don't work for no reason. They were trying to fix this pricing errors and they did something wrong coding my theme and now the shopping cart is not working properly. Customer service is OK, they are all the time apologizing. They can't give solutions.
Thank you. We hope that you will keep supporting our app in the long term. Don’t forget to reach the team at [email protected] anytime you are in need. Cheers!