BSS B2B Wholesale Solution
Centralize Wholesale B2B workflows with an all-in-one solution
Rating
4.8
feedback
946
chart
#749
All reviews
Review RSS Feed
Nov. 5, 2023
I've had this app installed since Sept 21st, 2023. And to this date, I'm still sending emails resolving many little bugs and feel handcuffed to this app ecosystem. Here are some things that you should be aware of this app before you download: * You will always need to pay for a premium features, not just the lower scale one. * You will need to install separate apps for features that let you customize further. We are a small shop with 11 products and still needed 2 more of their apps, which means two more subscriptions and a total cost of over $125/month for all these services. * There customer service, while friendly and can fix things in a day or two, is in Vietnam and you have to wait 24hrs for every question to respond. * There is typically many things labeled differently or built in the app that needs some further discussion/translation as they are labeled differently than I would prefer. I assume this because translating things between Vietnamese and English can cause some hiccups. * Unless you want to work Vietnam business hours - find a different app with customer support geared towards your time zone. * In the end, I'm a small business investing 7 weeks of work into this app and no customers actually using it fluidly. * I have my hands tied that I have to keep this app because of costs and feel I can't make a change, especially with holiday season approaching. Please be mindful when making a decision - they have great ratings but I suspect it's because throughout my 90+ email chain since 9/21/2023 to date, they've asked me to write a review about once a week. While professional and nice, they look to optimize reviews more than solve my actual problem and it's unfair.
Hi there, We have received your review and I am writing to sincerely apologize for any inconvenience you may have experienced with our app. We appreciate the opportunity to address the issues you've raised. I hope you can give us a chance to make everything clear. We do provide multiple functions along with each plan and the higher plan you subscribe to, the more functionalities you have. Kindly understand that our pricing plans may not fully fit all users' needs and we are so sorry that the functions you need are on high plans. However, it's totally your decision to go with the app or not. We even provide 14-day free trial for our b2b apps so you can have some time to make your decision. Also, each of our app provides different kinds of functionalities and we do have many clients that just need a few functions then they just need to use one or two apps. However, since you are looking for multiple features from multiple apps, you will need to install them all. We've totally acknowledged the challenge that you've faced with this situation so our team has reached out with some workarounds and offers which can really help you here. Looking forward to hearing from you soon again so that we can get the situation resolved and move on with this. Thank you so much for your understanding!
Nov. 2, 2023
Jena from the BSS team has been assisting our team for months as we have built a couple of sandbox and live wholesale Shopify stores. They have been really accommodating and are always coming out with new features and updates to make their apps better. At the moment we are using the Registration form and soon the Net terms/pay later app. Thank you Jena and team!
Thank you so much for your 5-star rating! We are so pleased to hear that our agents have been so accommodating and helpful over the past few months. We really appreciate all the new features and updates they are coming out with. Again, thank you for the amazing feedback!
Nov. 2, 2023
Great app, very easy to use, many different features like wholesale discount codes with time limit or usage limit, available customizations and many other things. Jena was super helpful and patient doing the installation and most important showing me how the app works.
Thank you so much for your 5-star rating! We're thrilled that you found our app to be so user-friendly, and that you took the time to try out the many features it has to offer. We are also glad that our agent took the time to get you set up and explained how to use it. Thanks again for your great review!
Nov. 2, 2023
This app is very useful if you want to set up a B2B section on your website. The support team is highly efficient and responds quickly to your needs.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
Oct. 31, 2023
We have installed the B2B/WHOLESALE SOLUTION app in our Shopify store. At the beginning we had a small problem with the theme. The team from BSS COMMERCE responded to our chat request within minutes and implemented the adaptation to our special theme within a very short time. Great service! Many thanks to Joy and her team for this great work! www.joergkressig.shopping
Oct. 29, 2023
It was an amazing experience with BSS Commerce, they are very helpful and provide every kind of custom help. Love to use the app.
Oct. 27, 2023
Still not tried the app but I can say one thing for now. The customer service is amazing! Super fast and available always to help. A special thanks to Joy for the help.
Oct. 27, 2023
This app is amazing! Very user friendly, many options, and great support! I can recommend this app for everyone looking for a good B2B solution.
Oct. 26, 2023
Oct. 25, 2023
This application has proven to be incredibly valuable – it's precisely what we were looking for to serve our B2B clients. Moreover, the technical support has been exceptional. They promptly address any questions or concerns, and their unwavering assistance is greatly appreciated. Thank you very much!
Jan. 10, 2025
Very kind and helpful support. We collaborated very well to customize the app and achieve our dedicated configurations.
March 8, 2025
This is a great add on to Shopify. The custom pricing feature as well as customer registration is what I've used. It enables us to setup B2B functionality for our store. The support has been great and quick to address the issues as they have come up. Overall a good app.
Oct. 20, 2023
The app covers the needs you need to establish B2B standards. The customer service is fantastic, especially Emma, any question or problem that comes up she helps you very quickly and successfully. This app is a real hit!
Oct. 20, 2023
Quick respond from the customer service and they helped me to set up the application. I had some changes to made with the initial look and it was possible. It's easy to handle and it was a great way to have special pricing for our B2B customers. Can really recommend this app.
Oct. 20, 2023
Oct. 19, 2023
Great help from the team, speedy responses and help with any issues. Would definitely recommend.
Oct. 18, 2023
First class support, always there to answer your questions and fix whatever problems that may show up
Oct. 18, 2023
A great app that does exactly what it says it does. The customer service though, is something else entirely - fantastic. Highly recommend.
Oct. 17, 2023
I have had support respond immediately to any problems that I have had. Thanks for the good support.