Preorder, Back In Stock ‑ STOQ
Shopify Preorder manager & Back in stock app - STOQ
Rating
5.0
feedback
2,452
chart
#1,390
All reviews
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Nov. 29, 2025
la app es super útil para organizar preventas y crear waiting lists. El servicio de atención a cliente (Hassan) es sobresaliente - rapido y muy eficaz. Muy recomendable la app
Nov. 29, 2025
Preorder, Back In Stock – STOQ has been a huge help for our store. It lets us capture sales even when products are temporarily out of stock, keeping customers engaged and preventing lost revenue. The app is easy to use and works exactly as promised. A special thank you to Shashi — he was extremely helpful, patient, and knowledgeable. His support made the entire setup process smooth and stress-free. Highly recommend this app and their amazing support team!
Nov. 29, 2025
I started using Stoq because I needed an efficient way to host preorder items on my webshop. Their customer technical assistants, Sneha and Shashi, were incredibly helpful in resolving the issues I encountered and walking me through the features that needed to be activated. I’m especially grateful to both of them for saving me hours of manual CSS editing had I attempted to fix everything on my own. I’m still on the free trial, but I’m already considering this app for long-term use. I highly recommend this app, primarily for its prompt and thorough customer support, which consistently went beyond what the app initially promised. I requested seamless integration of the app’s pop-ups and buttons with my webshop’s branding and existing theme, and Shashi addressed all (truly many) of my requests with patience and precision. I look forward to growing my business with the help of this app. Shoutout to Sneha & Shashi for all the help! Thanks so much you both!
Nov. 28, 2025
Hi there! Sandesh here, one of the founders at STOQ. Thanks for using STOQ and sincerely sorry that we weren't able to live up to your expectations. I’d really love to understand what went wrong. Was something not working recently? Did a feature break, or was there something confusing or frustrating in your workflow? Whatever it was, I want to get to the bottom of it and fix it properly. If you’re open to talking, here’s my direct link to book a quick call with me: https://calendly.com/d/cpcd-ct4-qxq/restock-rocket-onboarding Even 10 minutes would help me understand what went wrong and make sure nobody, including you, has to face the same issue again. We’ve been building STOQ for 3 years now, and we're here - with an app and a business - only because merchants gave us a chance to give them this service. Feedback really matters to us. I’d be grateful for the chance to make this right, and hopefully earn back your trust. - Sandesh / CEO
Nov. 27, 2025
Great customer support experience and very useful in my business case, while waiting for new goods
Nov. 27, 2025
Nov. 27, 2025
This has to be the best customer support and service getting this app integrated! We've now added it to our website: www.simdemon.com and it's working a treat! Let's hope for lots of restock notices and pre-order/restock purchases. So for the app looks VERY good and is worth the money, thank you to the support team for you help, keep up the good work.
Nov. 27, 2025
Was having issues implementing app. Kasi helped me within a few minutes of receiving my help ticket. Easy so far.
Nov. 27, 2025
Find it hard to navigate
Hi there! Sandesh here, one of the founders at STOQ. I saw your 3-star review of STOQ come in, and I’m sincerely sorry you ran into difficulties navigating the app. I went through your conversation with my team, and I completely understand how that experience wasn’t ideal. The team could've done a better job in helping you with clear instructions, or better yet, just doing it for you. I think they missed the mark here, and I've had a word with them on being more proactive. I’ve also taken your feedback and made this much easier now, there’s a new checkbox directly in the main offers list, so you can quickly bulk select offers and enable or disable them in one go. This improvement exists because of your feedback, and I truly appreciate you taking the time to point it out. You can see it in action here: https://www.loom.com/share/9d0b2d6e53d443848d78c17b3ca0215d If you have any more thoughts or suggestions on how we can make STOQ easier to use, please let me know and I'll be happy to look into it. - Sandesh / CEO
Nov. 26, 2025
Very prompt response and resolution from Hassan when I had an issue. Works well and has helped us gain revenue we would have otherwise missed!
Nov. 26, 2025
Downloaded this app as i needed to set up a pre order item and it has been such a quick process. I did have issues with the theme of my shopify and the button not saying pre order but Hassan quickly assisted and got it all sorted out for me within a couple mins. Love my experience so far!
Nov. 26, 2025
Hi there! Sandesh here, one of the founders at STOQ. Sincerely sorry about the issues you ran into. I know how frustrating it must have been when things didn’t work the way you expected. I went through your conversation and saw that you were trying to use the “All Products” flow to sell any product as a preorder on STOQ, and it didn’t behave as it should. After reviewing your setup, I noticed that a key setting was misconfigured and that’s what caused the confusion. I’ve since improved the flow so this doesn’t happen again. There’s now an extra pop-up that explains the setting clearly, both for you and for every merchant going forward. Here's a quick 1 min video explaining the change I made: https://www.loom.com/share/9af204cc3b7147ffb5eca3554205c811 If you’d like, I’m more than happy to hop on a call and help you get everything set up properly. Here’s my direct link to schedule a time: https://calendly.com/heysandy801/meet We’re a small team working incredibly hard every day to give our merchants the best possible experience. It’s extremely important to me - personally and professionally that we provide something reliable and genuinely helpful. So it really pains me to hear that things didn’t work out as you hoped. Thanks for using STOQ, and if there's anything we can do to help you out with preorders again, please let me know. :) - Sandesh / CEO
Nov. 26, 2025
LOVE this app! Does everything we need and more for restock alerts! To top if off they have an amazing support team that always helps us right away! They've helped us tremendously in making the app fit our theme and branding :) 10/10 recommend
Nov. 26, 2025
Nov. 26, 2025
A useful app at a fair price. It didnt work right away with our theme but I went straight onto the live chat and the support agent (Paul) was very good and had it working within a few minutes. Set-up after that was very straightforward also.
Nov. 26, 2025
I had an issue with not being able to see the pre-order button, and Nagaraj was incredibly helpful in resolving it. He responded quickly, guided me clearly through each step, and made sure everything was working perfectly before closing the chat. I truly appreciate his patience and professionalism. Thank you, Nagaraj, for making the process smooth and stress-free! Def recommend this app!