Preorder, Back In Stock ‑ STOQ
Grow sales with preorders, 'notify me' & back in stock...
Rating
5.0
feedback
2,718
chart
#1,106
All reviews
Review RSS Feed
Sept. 8, 2025
The customer service provided was amazing. Very friendly. Definitely approve this app. Thank you.
Sept. 8, 2025
So far the app is working great. Had issues and contacted a service representative and they were fast with helping solve my issues.
Sept. 8, 2025
Back in Stock feature is good. Customer support is also good. BUT the default email address used to send customer 'back in stock' emails will go to spam. The only way to prevent this is to upgrade to a paid version and use your own email address (using shopify flows).
Hi there, Anaam here, Merchant Success Lead at STOQ. I’m sorry to hear that some of our emails have been landing in spam - that’s not the experience we want for you or your customers. The good news is that only a small subset of emails have been affected, and our team has already identified the root cause. We have a major update coming very soon that should fix this for good. In the meantime, I completely understand that you shouldn’t have to pay to use your own email address while we sort this out. To make it right, I’d love to give you full access to our paid plan at no cost until the problem is fully resolved. It genuinely hurts me to know you had a frustrating experience. Every merchant means so much to us, and I feel like we let you down. If you’re willing to give STOQ another shot, I’ll personally make sure you have full access and will walk you through anything you need. We’re a small team working every day to serve merchants like you, and every chance to make things right keeps us motivated. Please don’t give up on us just yet, it would mean the world if you gave us one more chance. Looking forward to hearing from you and helping you set this up :) -- Anaam / Merchant Success Lead
Sept. 8, 2025
Sept. 8, 2025
Always helpful customer service. They are quick to respond and provide a solution to inquiries. App works great too.
Sept. 8, 2025
Khutheja is very helpful! We're new in Stoq and have a lot of questions, she was so patient on answering them all.
Sept. 8, 2025
Schneller und hilfsbereiter Support, mein Problem konnte in Kürze gelöst werden. Macht weiter so!
Sept. 8, 2025
Amazing, quick to deal with and quick to solve my issues - super helpful!!!
Sept. 8, 2025
基本的に英語でのサポートになるが、日本語で依頼しても翻訳しながら対応してもらえます。 ほとんどの場合、チャットにはすぐ反応してくれるので、対応が早いです。
Sept. 7, 2025
Sept. 7, 2025
Amazing customer service, I had a problem (user error!) So I used the chat and got through to Hassan in a couple of minutes. He helped wonderfully and made the experience so easy. Brilliant app for my new shopify store, and brilliant customer service. I'd definitely recommend
Sept. 7, 2025
I had a fantastic experience with the support team when I was having trouble with the app. The representative I chatted with was incredibly helpful and patient, walking me through each step to get things sorted out quickly. It really made a difference and turned a frustrating issue into a smooth, positive experience. Thanks again for the great customer service!