All reviews

Rating Breakdown

  • 5
    92% (698 ratings)
  • 4
    4% (33 ratings)
  • 3
    1% (5 ratings)
  • 2
    1% (4 ratings)
  • 1
    2% (18 ratings)

Reviews with Text

  • 98% (743)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 29, 2020

I am taking time out of my busy day to write a positive review about my experience for this app. We installed it recently to add some automation to managing our 'back in stock' notification setup. Previously, we were using the built-in feature that came with our "Turbo" theme from Out of the Sandbox. It accepts the email requests and sends them to us, but isn't equipped to do anything about actually sending emails to the customers once items are restocked. So, we were manually having to send those emails. Terrible timesuck and I don't know why we put up with that for as long as we did. It's worth noting that after we installed this app, it appeared that our theme was overriding the code for the app. I emailed their customer support team and their developers immediately took care of it and setup an integration unique to our theme. No setup involved on our end for the fix. We tested it and it works flawlessly. Very happy. Also like how the reporting shows that we already made a few sales today from the back in stock app auto-notifying people. Thank you!

Using app

7 days

Total reviews

6

Average rating

5.0

5 / 5 Share

May 24, 2020

This is the very first Shopify App we have used that works exactly as it said it would right out of the box, and we have tried several. No developer time needed. We added it, configured it and had it working in minutes, and we are not very tech savvy people. The app has made us thousands of dollars so far, and helped give us a ton of insight into what customers are looking for on our store. Highly recommended!

Using app

About 2 months

Total reviews

5

Average rating

4.2

5 / 5 Share

May 21, 2020

Great app. Excellent support. Everything you need for back in stock alerts and more. Highly recommend!

Store

Zorali

Using app

9 months

Total reviews

18

Average rating

5.0

5 / 5 Share

May 21, 2020

Works perfectly! Amazing customer service, as well. I put in a request for a custom code for my theme, since it wasn't already listed as compatible. I received a response within 24 hours and new code implemented in my shop soon after!

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 7, 2020

Great app both in functionality, looks and support. I had a bit of a problem after a month or so and James and crew fixed it up no problem. Thanks.

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

April 27, 2020

The best service I've ever had with a Shopify app, hands down. From installation to setup and tweaking, James was super helpful.

Using app

20 days

Total reviews

6

Average rating

5.0

5 / 5 Share

April 24, 2020

This is a fantastic app and I am a little upset I did not find it sooner. I needed a little modification and the developer took care of it ASAP. Reduces emails from customers asking when an item will be in stock. Auto sends emails letting them know they are back in stock. It even keeps track of sales produced through the app. Simply outstanding.

Using app

2 days

Total reviews

29

Average rating

4.8

5 / 5 Share

April 15, 2020

Similar to the other great reviews here - required a bit of customisation to display perfectly in keeping with our theme and after a quick email the changes were made dev-side within a few hours. An additional tweak for perfect spacing of a button was no trouble and handled in a similarly speedy manner; again within a day and over a bank holiday in the midst of a global pandemic so kudos on that. The app itself is stellar and does everything we need it to and more. Notifications for OOS products, batch delivery/notification settings, customisation options and purchase tracking all work well and are easy to deploy/work with. I tried a few other apps which all seemed quite expensive for fairly limited functionality; this one has a fully featured trial and we intend to infinite using it into its paid subscription. Thoroughly recommended.

Using app

7 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 16, 2020

Every store should have this! Can't recommend enough. I have used this app across 8 stores since 2015. We have Klaviyo now and we can use their back in stock functionality, but this app and their support has been so great that we have decided to keep using them regardless. 10/10!

Using app

Almost 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

March 20, 2020

This is a fantastic app that has been critical in capturing orders when we are out of stock. The notifications that go out when we are in stock again drive immediate revenue. The support team here is top notch.

Using app

4 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your review and feedback. Happy we were able to help out and if you ever have any questions in the future, just get in touch!

5 / 5 Share

March 7, 2020

I have a custom theme which also includes a "back in stock notification". I thought it was working perfectly, but later realized that almost all of my notifications were going "unread" (and mostly winding up in my customer's junk/spam folders). Not much point in sending notifications if customers don't see them. I tried just about every "back in stock" notification available but none of them worked well enough for my strict standards. Finally I gave this app a try. "Out of the box" it worked flawlessly. (Most of all customers were actually receiving my notifications). I did a lot of testing for this app to make sure it was perfect for me. Well before my trial period was up I had already decided that this app will be part of my store permanently. I had a little trouble getting it to look just the way I wanted, but the customer support I received from James was fast and very professional. Their support worked with me tirelessly and eagerly until I got it PERFECT. It looks like it was made just for my custom theme. (If you want to see what it looks like in a real store have a look here: https://japanesegreenteashops.com/collections/blendy-stick-coffee/products/agf-blendy-aroma-blend-elegant-rich-instant-coffee-24-sticks-48-grams). I have over 300 products in my store and I manage everything myself. Since my products are "perishable", I have to keep a small inventory so that I can provide the freshest products with the longest expiration dates. Even though I restock almost daily, I was still missing sales because of even one day that and item was out of stock. This app solved my problem. I saw sales from the first day I used it. The "dashboard" is also very useful. I can see which customers are after which items, this really helps me set my limits for inventory. The price is competitive, especially if you consider "you get what you pay for". This app performs very well, customers actually receive the notifications, support is outstanding and it can be customized to fit your theme perfectly. I give five stars without hesitation.

Using app

About 1 month

Total reviews

8

Average rating

4.8

5 / 5 Share

March 6, 2020

Very useful app. Notifies our customers automatically to recover otherwise lost sales. I needed a little customization and received hep from the developer right away.

Using app

About 1 month

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for your review and feedback. Happy to help out when a theme is not showing our button or requires some tweaks! Feel free to get in touch at any time.

5 / 5 Share

Jan. 31, 2020

Back In Stock is incredibly easy to set up and James from support is both helpful and speedy. We didn't have any issues integrating this app into our theme and once our inventory came in stock, the emails went out very quickly. The app has already paid for itself!

Using app

18 days

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for your review and feedback! We are happy that we were able to quickly help out and that you have already seen conversions! If you ever need anything in the future just get in touch!

5 / 5 Share

Jan. 28, 2020

This app is great and does exactly what I need it to do. Very easy to navigate too. I would definitely recommend this app to any store that has in demand products that tend to sell out.

Using app

Over 1 year

Total reviews

13

Average rating

5.0

Developer Reply

Thank you for your review and feedback. Great to hear you found everything without any issues. We have tried to keep the UI relevant to its categories making it simple to manage. If you ever have any questions or need any assistance in the future, just get in touch!

5 / 5 Share

Jan. 22, 2020

LOL. Added this app to our store, it installed itself and started working perfectly by itself. The entire process took about a minute. Even the 'back in stock' e-mail matches our theme perfectly. Incredible. I have NEVER had an app be this easy and straight forward in my life.

Using app

9 minutes

Total reviews

6

Average rating

4.3

Developer Reply

Thank you for your review, awesome to hear everything was working out of the box. We have a lot of theme integrations available for a wide variety of themes, so setup can be pretty easy in most cases! If you do ever need any assistance, feel free to get in touch!

5 / 5 Share

Dec. 4, 2019

The app wasn't working for us, but the developer solved the issue in a timely manner. Great service. Great product. Definitely recommend these guys.

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Glad we could get everything working! If you ever need any help in the future just get in touch!

5 / 5 Share

Nov. 14, 2019

The BackInStock makes it easy for me to see what my customers want more of! Once I restock items my customers are notified immediately.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! Don't forget you can also setup a delivery policy to control how many notifications are sent on restock. If you ever have any questions or problems just get in touch!

5 / 5 Share

Oct. 31, 2019

This app is a really helpful feature for our customers, as sometimes we have quite long waits for our products to be restocked, and then when they do come back in, they can sell out quickly, so this helps keep customers up to date. The support is EXCELLENT. James helped me with so many little questions, and he adapted and styled the integration to sit perfectly within my store.

Using app

11 months

Total reviews

10

Average rating

5.0

Developer Reply

Thank you for your review! Happy to help and if you ever have any further questions or want any styling changes made, just get in touch!

5 / 5 Share

Oct. 10, 2019

This is a good app. And I like the options it gives on where I want the notification button. That, and also a few other customizations that I was able to get it. Good experience overall, setting it on my store

Using app

1 minute

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your feedback and review. We are happy to assist! If you ever need anything in the future just get in touch with us again!

5 / 5 Share

Oct. 3, 2019

Amazing support and great app! I installed on a new theme and Back in Stock set-up a custom button for me. Can't wait to start seeing sales from my back in stock emails.

Using app

9 days

Total reviews

1

Average rating

5.0