Rewind Backups
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You never realize the value of backups until you need them. We've had the Rewind app for some time and used them to recover from some of our Shopify "experiments". After an uninstall gone haywire - our store was completely scrambled. Kaleigh at Rewind really helped us out of a jam that had our store shutdown for almost six hours. We were able to get back online, salvage a few orders and breathe a sigh of relief. Rewind is a great app to have. You'll never regret it if you need it.
I have had the Rewind app for about 5 years and thankfully never had a reason to use it...But today I accidentally deleted some products that were very time consuming to list. Rewind to the rescue!! It was so easy and seamless to restore. Thanks!!
Thank you for trusting us from the beginning! So glad to hear we were able to help out.
My store has been using this app for over 2 years now and has proved vital when themes or products have gone wrong. Highly recommend!
Thank you! We're proud to have been a part of your journey.
I wanted an app that would backup my shopify store and this app is it. I mistakenly deleted my store's collection and I was frantic. Then I remembered that I had the Rewind app (THANK GOODNESS). I wasn't able to get it back at first (it was an error on my end of course) so I contacted customer support and Annie Kitiwano got back to me along with the help of the developers and I was able to retrieve what was lost. I can't Thank you guys enough. Anyone reading this please please get this app and worry no more.
Thanks for taking the time to write a review, I'm glad to hear we were able to help out! Annie is definitely a rockstar :)
Rewind has been really great. Everyone we have spoken to has been extremely helpful and we would highly recommend.
Glad to hear that, thank you!
We are excited about Rewind. The app runs very quickly and, above all, reliably! That is exactly what makes a good backup solution!
We pride ourselves on this! Thank you for the review.
This is the 1st app we've installed, got an issue with a theme update and support was very kind helping us in getting out of trouble quickly. Definitely recommended
We're flattered to have been your 1st app + are glad to hear we were able to help out!
Rewind has saved us on a few occasions when we had inadvertently deleted some new pages for our store. Annie in tech support was extremely helpful and prompt in helping us resolve our technical issues. Very good app! Tom G
Thanks for the kind words, Tom! We're lucky to have such amazing customer support team members like Annie :)
I have used it to fully recover mistakes or issues and restore store perfectly to what was in place before.
We're glad to hear that!
This is a great app for backing up all the components of my website. The customer service is also great. Thanks!
Glad to hear that, thank you :)
Thank you for keeping our community service nonprofit thrift store at a flat $9 rate! Keeping our costs lean helps our NPO better serve our community in need. From all our staff, volunteers, and clients we serve… THANK YOU!
🙌 we're proud to protect your store
The app works great, easy to set-up and use too. Superb support and customer service. Highly recommended.
Thank you!
This app is amazing and does exactly what is says without slowing your website. What really makes it stand out is the excellent customer service that is prompt and professional. Logan is great! For about the price of a cup of coffee once a month, I highly recommend this app.
That's great to hear, thank you for taking the time to share. And we agree, Logan is great!
Annie was amazing helped me out with all me question and this app has saved me a lot of time due to another broken app messing all my products up.
Glad to hear we were able to help out! (and we can confirm, Annie is amazing :)
Love it. Rewind is cheap insurance in case something goes sideways. Hopefully you never need it, but if you do need to recover from anything, you'll be more than happy to have it. Two or three clicks and everything is back to the way it was. No getting in touch with your IT team to try and restore a recent backup (if you even have one available), little downtime, no fuss.
Well said - thank you
The people behind this app really care about their customers. I had a situation where I was very unhappy and they turned it around and found a solution for our site that was reasonable. The app has some issues in that it back ups your backups and even backs up things after you delete them from your site, but if your not paying for the amount of the data, it doesn't matter and you may be in a situation where you need to restore something you deleted... so we changed our review from 1 star to 4 stars because of the customer service.
GroupSpice, My name is Maura and I work at Rewind. I think I can help you! Long story short, you're on an old Rewind plan. We used to charge overages based on total items backed up. We've stopped doing that because we learned from our customers that it was not ideal. Now we only charge overages when a customer exceeds allowed orders. We've also adjusted our order thresholds so that overage charges are rare. GroupSpice, Please keep an eye on your inbox as I'll be reaching out shortly to connect. I am certain I now have a better-fit Rewind plan to offer you. We can also discuss what Rewind can and cannot back up. For anyone reading along, I'd like to be clear that the plan GroupSpice has described is no longer offered by Rewind. You will not have the same experience! Maura [email protected]
Rewind is an absolute lifesaver. Everyone makes mistakes, so it's a genuine relief for us at The Reinforced Bed Company to know that this backup app can help us recover lost content. It's also affordable in contrast to many other Shopify apps.
We're very glad to hear that! Thanks for taking the time to write a review.
Rewind Backup is a great app. This also provides amazing customer service. Thank you, Annie <3 I recommend this.
Annie is an absolute star and we're proud to have the support team that we do! Best in the biz. Thanks for taking the time to write a review.
Where is my copy of my Database? i want the copy of my database. that is why I got the plan for. Thank you
Hi Lexor, Rewind is a cloud backup service. We make continuous backups of your store data, which you can view and restore from within the Rewind app. It sounds like this is not what you were expecting when you installed Rewind, and that you are looking for a downloadable copy of your store data. We understand the desire to have an extra copy of your data, so for that reason, we offer backup exports on request. If you would like a backup export from Rewind please get in touch with us at [email protected].
I recommend this application to all Shopify store owners who are doing any kind of development. I received excellent customer service when I had some specific questions about the information that was backed up. The response was fast and the questions were answered and I was on to my next task. This app truly has given me the peace of mind knowing that I can basically hit the undo button if I mess anything up during my website development.
We're so glad to hear that! Thanks for writing a review, we celebrate each and every one :)
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