Rewind Backups
Back Up & Restore Shopify Data Instantly – Rewind App
Rating
4.4
feedback
607
chart
#41
All reviews
Review RSS Feed
Sept. 19, 2020
Where is my copy of my Database? i want the copy of my database. that is why I got the plan for. Thank you
Hi Lexor, Rewind is a cloud backup service. We make continuous backups of your store data, which you can view and restore from within the Rewind app. It sounds like this is not what you were expecting when you installed Rewind, and that you are looking for a downloadable copy of your store data. We understand the desire to have an extra copy of your data, so for that reason, we offer backup exports on request. If you would like a backup export from Rewind please get in touch with us at [email protected].
Aug. 21, 2020
I recommend this application to all Shopify store owners who are doing any kind of development. I received excellent customer service when I had some specific questions about the information that was backed up. The response was fast and the questions were answered and I was on to my next task. This app truly has given me the peace of mind knowing that I can basically hit the undo button if I mess anything up during my website development.
We're so glad to hear that! Thanks for writing a review, we celebrate each and every one :)
Aug. 11, 2020
This app was recommend by our developer. We are using the basic plan. It's reassuring to have a backup option in case of user error.
Glad we're able to provide that peace of mind! Thank you for writing a review :)
Aug. 11, 2020
We are using it on all three of our websites for over 3 years now. The ability to rewind any page to any version is invaluable. Especially when you have many people working on your website - mistakes are bound to happen.
Thank you for trusting us over the years 🎉
Aug. 4, 2020
Their customer support team is very easy to get a hold of and helped answer some questions we had before installing this app. So far we find the interface very intuitive and easy to use. Another stress off our minds. Now let's hope we never have to use it, haha.
We take pride in our support team, thank you for the kind words!
July 30, 2020
I've experienced data loss before (on another platform) and it isn't pretty. The price that rewind charges isn't even a drop in the bucket considering what it would cost in down time and hassles in case of data loss. The Rewind app took no time to set up and it sends me weekly reports to keep me posted on what it's doing. If you care about your Shopify store, I highly recommend you install and use Rewind. Even if you don't care, you should still install Rewind because as I said, data loss isn't pretty.
Sorry to hear you've experienced data loss - that happened to our co-founder and it's why Rewind was created back in 2015. Thank you for the kind words! We're proud to protect your store.
July 27, 2020
This does a nice job of backing up daily and sending weekly reminders that everything is backed up. Having gone through the painful experience of losing a website that wasn't properly backed up, this provides good peace of mind.
We're proud to provide that peace of mind!
July 27, 2020
I have been using this app for four months. It runs in the background. Last thing I want is to lose orders that I would not be able to retrieve.
🙌 we've got your back
July 21, 2020
Installed this after a third party app deleted some pages from my site and i had to rebuild them from scratch! Rewind is easy to install and gives me peace of mind that if anything like this happens again i am covered!
Sorry to hear about the deleted pages, what a headache! Glad we've got your back 💪
July 20, 2020
Super easy app to use. I needed to link my accounts and Kaleigh helped me out straight away - it was all sorted in less than 2 minutes. Looks like a great app and will be handy especially when testing out a new inventory system that links our shops.
Kaleigh is a superstar! Thanks for writing a review :)
July 22, 2020
User-friendly Rewind Backups is an excellent App to backup your Shopify stores. We used to have our programmers backup every couple weeks, but Rewind Backups is automatic, every day. Great add-on for our stores.
We actually back it up at least every day! We're happy to have you on board :)
July 13, 2020
Really impressed with the product — but also the support! The CEO Mike answered my email, and follow-up support by Annie helped me glide through setup with a customised plan. So impressed I almost fell over. Thanks team!
😅 this review made our day!
July 10, 2020
They are very responsive and helpful. I had an issue with billing and they resolved the issue very promptly and professionally.
Thank you for writing a review, we take pride in our support team!
July 2, 2020
Dealing with Rewind has been a pleasure. We are in Australia and there is a time lag, BUT Kaleigh has been fantastic at responding promptly in sorting out any issues - Great Customer Service.
Thank you for the kind words, we're working toward 24/7 support coverage! Stay tuned :)
July 2, 2020
I came here to leave a review out of sheer relief. I'd spent hours writing blog content for weeks of newsletters. Somehow an action on Shopify backend when 'hiding' them cleared all the content. I was desperate. Used Rewind (which I only added as app a few weeks ago) in seconds to reinstate them. MASSIVE PHEW. Worth every penny. Was almost in tears - all that work gone. Nearly!
Oh my gosh, that would have been awful! So glad to hear we were able to help out :)
June 25, 2020
We haven't launched yet, but invested more than a year of work on the website (we have more than 150 products and hundreds of food recipes) The first thing that I wanted for my site is back up. Rewind has been amazing so far, its backup everything !!!! on my Shopify account automatically, and already saved me several times when products have been mistakenly deleted, it was very simple to restore from backup - perfect. highly recommended
Thank you for the kind words + recommendation! Good luck with your launch :)
June 25, 2020
We haven't needed to actively use this app, we just knew it is there and always running. Our vault was the first place I went after accidentally deleting an E-N-T-I-R-E blog (not just the post I thought I was deleting). Support was quick, reassuring and effective!!! If I could give more than 5 stars, I would. Rewind saved me in a MAJOR way and I'm so grateful!
So glad we were able to help you out! Thank you for the review.
June 19, 2020
Very easy to use and install the app. Set it and forget it! Support team has been very helpful as well!
Great to hear that! Thank you for the review - PS, we're big hockey fans :)
June 17, 2020
We have been with Rewind for over 1 year now, and we just came across an overcharge of $6 per month over our $10 per month subscription. When we asked why? we were told " oh you are in the old subscription " which is 65 orders per month". Yet we NEVER got an email to upgrade or enhance our subscriptions, There must be over 200 customers being effected by this, which to me is shady business. Why did you not automatically upgrade the customer who had 65 orders per month since they are paying $10 and the 200 orders per month is only $9? why were you taking an extra $7 per month from your customers? When we asked for a refund or a credit the answer from support was " No so we did charge you accordingly for the plan you were on, if you would like to switch plans today you can avoid overage charges in the future" When we asked for when exactly was the new subscription introduced to we can back track it and only get a refund from that date onward we were told " I do not have an exact date as to when the order based plans were introduced. " This is shady and not good honest business, we will raise this concern to shopify and we will delete this app immediately. This is our story, honesty is key in any business, and being grandfathered in a subscription has always been the case with many companies, but unfortunately not this one. Take from this what you will.
We understand that being billed more than you were expecting can come as a shock. At all times we do our best to be as transparent as possible about historical plans and we will never force anyone to change a plan that’s working for them. The plan you had originally signed up for came with overage charges. This is not something we attempted to conceal and something that at the time was clearly listed on our page. We would backup your store up to 20,000 items - and for every 2500 extra items above that threshold we charged $2. This plan became a grandfathered plan in the wake of new plans we introduced in 2019, but as many of our clients were getting a better deal on the old plans, we didn’t force anyone to upgrade - nor could we even if we wanted to in accordance with Shopify’s billing procedures. We understand however that despite all this, it did come as a surprise which is why a full refund has been initiated with Shopify’s billing team. Our support team is also more than willing to help you upgrade to our new plans which will save you some money if that is what you want to do. Please contact us at [email protected] or reply to any of our outreach to you.
June 2, 2020
This app is imperative to have! I was skeptical about the app at first - thought it would be just an additional expense for another app hardly used. So glad we ended up going froward with it - we recently incorporated another app which completely wiped out everything once their developers went live with it, within a matter of minutes everything was restored thanks to Rewind. Highly recommend!
Holy smokes, that's scary! So glad to hear we were able to help out :) thank you for writing a review.