Better Shipping
Better Shipping App for Shopify | Custom Shipping Rates
Rating
4.5
feedback
168
chart
#1,417
All reviews
Rating Breakdown
Oct. 5, 2017
Junk. No support. Flat out doesn't work. Spent days trying to get it working and got double charged. Really PO.
We’re so sorry that you had a bad experience! We really pride ourselves on our customer support and if you contact us we’re always happy to provide as much assistance as you need to get things working! Also, if Shopify have charged you double we’re more than happy to get in touch with them on your behalf to arrange a refund! Please contact us if you’d like us to start this process for you.
Sept. 22, 2017
Better Shipping is the perfect app for all your shipping needs. The flexibility of the app give you such freedom and allowing my business to expand the shipping into different countries. The app also gets updated with extra highly beneficial features so you get even more for your subscription which is already excellent value. On a personal note, the app developer Peter helped me tremendously when I was setting up my tiered shipping. He went above and beyond and knowing that here is some behind the app who cares is another excellent bonus. I highly recommend Better Shipping!!
Sept. 6, 2017
This app fixes the broken shipping system of Shopify, and the beta version 2 adds different shipping rates per country! It's perfect for all your shipping requirements! YOU NEED REAL-TIME CARRIER SHIPPING ENABLED! This is an extra cost through SHOPIFY and has nothing to do with this app! You will find that ALL shipping addons require this feature and you MUST have it enable through Shopify first. Do not blame the developer of this app because this is something Shopify has required on their end.
Sept. 3, 2017
Trying to bulk update and not working, also no help from support
Sorry to hear that you had a bad experience with Better Shipping! We’re always more than happy to provide as much support as you need to get things working. If you contact us with any issues we always work as quickly as we can to resolve them for you!
Sept. 5, 2017
Very helpful customer service. It was a delight to better understand the capabilities of Better Shipping.
Aug. 30, 2017
I'm so glad I found this shipping app. I was having trouble setting different shipping rates per product on my shopify store. After installing the Better Shipping app I couldn't believe how simple they made it to do exactly what I needed done. It's well worth the small monthly fee. "In my opinion this is a MUST HAVE app to handle your shipping rates" Well done Better Shipping!! PS. shopify customer service recommended this app to me to help with my issue. I'm so happy they did.
July 17, 2017
LOVE THIS APP! Since we sell a lot of furniture and vintage furniture, this app allows us to add shipping per individual item. Great customer support! Highly recommend if you need per product shipping.
June 5, 2017
This app is fantastic and handles our complex shipping/local delivery requirements very well! Check us out www.bikeables.com
May 21, 2017
Finding it hard to locate the instructions but other than that this is a perfect app!
Thanks for your feedback! We’ve since updated our help guide and have also set up a few tutorial videos!
May 12, 2017
I LOVE this app! I've been using it for a few weeks now. When I first installed it, I had a clear vision of the kind of shipping structure I wanted for my store but was finding no way to do it in Shopify's native set-up. Then I learned of this app and how to get it (even though I'm on the Basic plan). I installed it, but was still struggling to get it configured the way I wanted, so I emailed support (aka Peter -- SHOUT OUT!!)... who was AMAZING! We spent about a week emailing, trying to figure out how to set up what (all) I wanted. Then... Peter went above 'n beyond (even more) by offering me the opportunity to try out a beta version that he felt would more easily allow me to do everything I wanted. I'm SO PLEASED to say that, to-date, I've experienced no hiccups, no challenges, found even my multi-faceted desires fairly easy to configure and set up (even though Peter offered to help -- I had it done before our emails caught up. Lol), and it's been running like a charm... Now if I can just remind myself to be sure it's all connected to new products as I add them to the store. (Some products have individual shipping rules, while others follow general overall rules.) :) If you're wanting to get more creative of even customize your shipping to better serve your customers, this app is a no-brainer and worth every (tiny) penny. (Seriously. For what you get, this app is SO inexpensive compared to others.) Don't hesitate. Make life easier on yourself!
April 10, 2017
I got the app working after getting help from 3 Shopify people. there is. Delay in getting help from my location during the dy as im in Canada and customer support is in Australia.
Hi! I’m glad we were able to help you out! We really take pride in our customer service and aim to respond to all emails in less than 24 hours but I can appreciate the time difference can cause frustration at times.
March 24, 2017
Great app, does exactly what I need. Excellent and very responsive support. Highly recommended. By the way, if you can't afford the most expensive Shopify plan but need this app, contact Shopify and they can add the Real Time Shipping module onto your account. (if you pay an annual subscription they throw it in for free.) Thanks!
March 24, 2017
Great customer service. They are very responsive if you have any issues. It is nice to be able to set different shipping costs based on individual items. Thanks again!
March 21, 2017
Does half of what I need it to do. I have the option to add the shipping for various products at various prices HOWEVER.. it does not combine shipping so I have lost more customers than I have gained because of overly excessive shipping charges. For example, if they purchase 6 items, it charges $6.95 shipping for every item for a shipping cost of $41.70 instead of just $6.95. My customers are jumping ship so I'm paying out monthly more than I am making.
Sorry that you had a bad experience with Better Shipping! We’ve recently released our version two update which allows you to tier shipping over groups of products! This feature can prevent overcharging on orders. If you’d like to try give Better Shipping 2.0 a try, please just let me know!
Jan. 6, 2017
Not a very good app for our delivery situation
I’m sorry we weren’t able to provide a solution for your shipping needs. We really take pride in our customer service and we’re happy to work with our customers to provide more custom solutions for shipping scenarios!
Oct. 19, 2016
Does what it says and is stable on the front end. We ship large heavy items, so standard Shopify real-time carrier shipping didn't work for us. This did the trick as we can add shipping amounts per item.
Sept. 4, 2016
Fantastic support staff. I had a small problem recently which was rectified pretty much straight away. Great app.