All reviews

Rating Breakdown

  • 5
    76% (127 ratings)
  • 4
    7% (11 ratings)
  • 3
    2% (4 ratings)
  • 2
    3% (5 ratings)
  • 1
    12% (21 ratings)
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1 / 5 Share

Oct. 5, 2017

Junk. No support. Flat out doesn't work. Spent days trying to get it working and got double charged. Really PO.

Using app

About 16 hours

Total reviews

1

Average rating

1.0

Developer Reply

We’re so sorry that you had a bad experience! We really pride ourselves on our customer support and if you contact us we’re always happy to provide as much assistance as you need to get things working! Also, if Shopify have charged you double we’re more than happy to get in touch with them on your behalf to arrange a refund! Please contact us if you’d like us to start this process for you.

5 / 5 Share

Sept. 22, 2017

Better Shipping is the perfect app for all your shipping needs. The flexibility of the app give you such freedom and allowing my business to expand the shipping into different countries. The app also gets updated with extra highly beneficial features so you get even more for your subscription which is already excellent value. On a personal note, the app developer Peter helped me tremendously when I was setting up my tiered shipping. He went above and beyond and knowing that here is some behind the app who cares is another excellent bonus. I highly recommend Better Shipping!!

Store

Dadude

Using app

Almost 6 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 6, 2017

This app fixes the broken shipping system of Shopify, and the beta version 2 adds different shipping rates per country! It's perfect for all your shipping requirements! YOU NEED REAL-TIME CARRIER SHIPPING ENABLED! This is an extra cost through SHOPIFY and has nothing to do with this app! You will find that ALL shipping addons require this feature and you MUST have it enable through Shopify first. Do not blame the developer of this app because this is something Shopify has required on their end.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

1 / 5 Share

Sept. 3, 2017

Trying to bulk update and not working, also no help from support

Using app

10 months

Total reviews

1

Average rating

1.0

Developer Reply

Sorry to hear that you had a bad experience with Better Shipping! We’re always more than happy to provide as much support as you need to get things working. If you contact us with any issues we always work as quickly as we can to resolve them for you!

5 / 5 Share

Sept. 5, 2017

Very helpful customer service. It was a delight to better understand the capabilities of Better Shipping.

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 30, 2017

I'm so glad I found this shipping app. I was having trouble setting different shipping rates per product on my shopify store. After installing the Better Shipping app I couldn't believe how simple they made it to do exactly what I needed done. It's well worth the small monthly fee. "In my opinion this is a MUST HAVE app to handle your shipping rates" Well done Better Shipping!! PS. shopify customer service recommended this app to me to help with my issue. I'm so happy they did.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 15, 2017

Thank you, everything as perfect as expected.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 17, 2017

LOVE THIS APP! Since we sell a lot of furniture and vintage furniture, this app allows us to add shipping per individual item. Great customer support! Highly recommend if you need per product shipping.

Using app

About 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

June 5, 2017

This app is fantastic and handles our complex shipping/local delivery requirements very well! Check us out www.bikeables.com

Using app

About 1 year

Total reviews

10

Average rating

5.0

5 / 5 Share

May 22, 2017

Brilliant app that did everything we need. www.dizzykitten.co.uk

Using app

Over 2 years

Total reviews

4

Average rating

5.0

4 / 5 Share

May 21, 2017

Finding it hard to locate the instructions but other than that this is a perfect app!

Using app

3 months

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for your feedback! We’ve since updated our help guide and have also set up a few tutorial videos!

5 / 5 Share

May 12, 2017

I LOVE this app! I've been using it for a few weeks now. When I first installed it, I had a clear vision of the kind of shipping structure I wanted for my store but was finding no way to do it in Shopify's native set-up. Then I learned of this app and how to get it (even though I'm on the Basic plan). I installed it, but was still struggling to get it configured the way I wanted, so I emailed support (aka Peter -- SHOUT OUT!!)... who was AMAZING! We spent about a week emailing, trying to figure out how to set up what (all) I wanted. Then... Peter went above 'n beyond (even more) by offering me the opportunity to try out a beta version that he felt would more easily allow me to do everything I wanted. I'm SO PLEASED to say that, to-date, I've experienced no hiccups, no challenges, found even my multi-faceted desires fairly easy to configure and set up (even though Peter offered to help -- I had it done before our emails caught up. Lol), and it's been running like a charm... Now if I can just remind myself to be sure it's all connected to new products as I add them to the store. (Some products have individual shipping rules, while others follow general overall rules.) :) If you're wanting to get more creative of even customize your shipping to better serve your customers, this app is a no-brainer and worth every (tiny) penny. (Seriously. For what you get, this app is SO inexpensive compared to others.) Don't hesitate. Make life easier on yourself!

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

April 23, 2017

Great app and function very well.

Store

Vgas

Using app

25 days

Total reviews

1

Average rating

5.0

4 / 5 Share

April 10, 2017

I got the app working after getting help from 3 Shopify people. there is. Delay in getting help from my location during the dy as im in Canada and customer support is in Australia.

Using app

3 months

Total reviews

1

Average rating

4.0

Developer Reply

Hi! I’m glad we were able to help you out! We really take pride in our customer service and aim to respond to all emails in less than 24 hours but I can appreciate the time difference can cause frustration at times.

5 / 5 Share

March 24, 2017

Great app, does exactly what I need. Excellent and very responsive support. Highly recommended. By the way, if you can't afford the most expensive Shopify plan but need this app, contact Shopify and they can add the Real Time Shipping module onto your account. (if you pay an annual subscription they throw it in for free.) Thanks!

Using app

10 months

Total reviews

3

Average rating

3.7

5 / 5 Share

March 24, 2017

Great customer service. They are very responsive if you have any issues. It is nice to be able to set different shipping costs based on individual items. Thanks again!

Using app

About 2 months

Total reviews

1

Average rating

5.0

2 / 5 Share

March 21, 2017

Does half of what I need it to do. I have the option to add the shipping for various products at various prices HOWEVER.. it does not combine shipping so I have lost more customers than I have gained because of overly excessive shipping charges. For example, if they purchase 6 items, it charges $6.95 shipping for every item for a shipping cost of $41.70 instead of just $6.95. My customers are jumping ship so I'm paying out monthly more than I am making.

Using app

7 months

Total reviews

2

Average rating

3.5

Developer Reply

Sorry that you had a bad experience with Better Shipping! We’ve recently released our version two update which allows you to tier shipping over groups of products! This feature can prevent overcharging on orders. If you’d like to try give Better Shipping 2.0 a try, please just let me know!

2 / 5 Share

Jan. 6, 2017

Not a very good app for our delivery situation

Using app

Almost 2 years

Total reviews

1

Average rating

2.0

Developer Reply

I’m sorry we weren’t able to provide a solution for your shipping needs. We really take pride in our customer service and we’re happy to work with our customers to provide more custom solutions for shipping scenarios!

5 / 5 Share

Oct. 19, 2016

Does what it says and is stable on the front end. We ship large heavy items, so standard Shopify real-time carrier shipping didn't work for us. This did the trick as we can add shipping amounts per item.

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 4, 2016

Fantastic support staff. I had a small problem recently which was rectified pretty much straight away. Great app.

Using app

3 months

Total reviews

1

Average rating

5.0