All reviews

Rating Breakdown

  • 5
    76% (127 ratings)
  • 4
    7% (11 ratings)
  • 3
    2% (4 ratings)
  • 2
    3% (5 ratings)
  • 1
    12% (21 ratings)
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5 / 5 Share

March 26, 2018

Really good app! So happy! It's so simple to use!

Using app

8 months

Total reviews

8

Average rating

4.9

1 / 5 Share

March 17, 2018

We really looking forward to have this work, but even V2 is too glitchy and crashes almost every time you click a button - Doesn't update the bulk products correctly > most items are missed from update - Collection bulk updates on V2 is just purely terrible.. We did it on a collection which had over 200 items and only 10-15 of them got updated - Watched every video they have and I don't understand why couldn't they make it easier to do it - Or I'm an idiot who doesn't simply get how flexible this app is? - If you have over 1000 items I don't believe this app is for you if you want to have different pricing tiers on collections We had to go back to the way it was working based on weight which worked amazing for us > want to learn more e mail us at [email protected] we will show you how our weight pricing is for two separate tiers Main reason we deleted this app because of how much glitches it have.. www.socheap.ca

Using app

1 day

Total reviews

19

Average rating

3.1

Developer Reply

We’re sorry that you had a bad experience as part of our opt-in beta testing program. The optional beta test helps us to sort out any teething problems before we release the final version. Now version 2 has been out for a while we’re really proud of how it’s performing! If you’d like to give Better Shipping another try please just let me know!

5 / 5 Share

March 6, 2018

I installed this app because I needed product specific shipping. Turns out my shipping config was much more complex than I previously anticipated. And Better Shipping did EVERYTHING I wanted it to. I could set rates on specific products. I could set caps on shipping rates. I could group products into tiers and apply rates for specific tiers. Everything I needed to do, Better Shipping could do. But the best thing was the support I received from Peter. I submitted a support ticket asking for some help, and Peter responded the same day (within an hour or two) with a solution. It was a great solution, but it made me realise my requirement was a little more complex. So I gave him more detail about my requirement and he suggested another solution. And that was closer to what I needed, but still not perfect. His final suggestion nailed it. I was so impressed with his patience and his obvious desire to help me solve my shipping problem. I wholeheartedly recommend Better Shipping - not just because it's a great app, but because the support is first class.

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 23, 2018

GREAT APP!! amazing results and great value too!

Using app

About 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

Feb. 8, 2018

I love Better Shipping and I love the support team. They are really great and even let me try their version 2.0 in advance and anticipated my every need. Thanks a lot Better Shipping for solving my every shipping need

Using app

6 months

Total reviews

1

Average rating

5.0

4 / 5 Share

Jan. 31, 2018

Works great for what we're using it for. We're able to limit shipping to specific areas as well as limit certain shipping options to specific cart totals and/or products. Customer Service takes about a day to reply via email which wouldn't be too handy if we had an issue that needed immediate attention but they are very helpful when you do get a response.

Using app

Over 1 year

Total reviews

1

Average rating

4.0

Developer Reply

Hi! I’m glad we were able to help you out! We really take pride in our customer service and aim to respond to all emails in less than 24 hours, and usually much faster!

5 / 5 Share

Jan. 17, 2018

Best app I have found so far for shipping tier rates in different parts of the world. Easy to navigate through and use. Excellent customer support.

Using app

13 days

Total reviews

3

Average rating

5.0

1 / 5 Share

Jan. 6, 2018

Quite disappointed I needed to pay $15 to find out that the app didn't offer the level of customization that I needed. Wouldn't recommend to any others.

Using app

3 days

Total reviews

1

Average rating

1.0

Developer Reply

We’re sorry that you were disappointed with the functionality of the app. We’ve since released a new version of Better Shipping that is much more flexible and delivers a lot more functionality. The new version allows you to set up multiple shipping rates per product and much more! If you’d like to give Version 2 a try, please just let us know!

5 / 5 Share

Dec. 21, 2017

This app does exactly what I needed. Really awesome customer support as well. Highly recommend.

Using app

26 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 13, 2017

I have been using Better Shipping on my first Shopify store for a while, and I love the per product shipping. I recently opened a second store on Shopify, and I have 2 products that can only be shipped within the USA. Everything else in my store can be shipped worldwide. I had to find a way to restrict delivery areas for those 2 products and also use per product shipping. I couldn’t figure out how to do this, so I sent an email to support at Better Shipping. Within about an hour, I received an email from Peter at Better Shipping. He explained that what I wanted to do wasn’t possible with the current version of the app, but they are just about to release an update for the app that would allow me to do what I need to do. Then he offered to give me early access to Better Shipping 2.0. I took Peter up on his offer and he sent me VERY detailed instructions on how to set up the different shipping zones and per product shipping. He even guided me through going into my Shopify theme and creating a custom message for customers who live outside of the USA and try to purchase the 2 items that can only be shipped within the USA. Thank you so much to Peter for the exceptional service you provided! I would not have been able to do what I needed to do without access to Better Shipping 2.0, and I would not have figured out how to set everything up, for my unique situation, without your excellent guidance. If you haven’t seen Better Shipping 2.0 yet, it is awesome! Now you can combine shipping zones and per product shipping. You can also set rates for multiples from the same collection/product line. For example if you want to charge $5 to ship the first product, and $2 for the second product, in the same group (collection, variations, however you want to group them) you can do that, and you can even set different group rates for different shipping zones. Better Shipping 2.0 does everything I want it to. It has solved ALL of my problems with setting shipping rates. Yay Better Shipping 2.0! I couldn’t be happier!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

1 / 5 Share

Dec. 11, 2017

14.99 per month does nothing because you need the feature that cost an extra 20 per month for it to even work, lost money because of this app.. There's got to be something better

Using app

About 2 months

Total reviews

1

Average rating

1.0

Developer Reply

We’re sorry to hear that you had a bad experience! Unfortunately Shopify requires that all stores wanting to use any shipping apps have the real time carrier shipping feature. This is a Shopify requirement and it isn’t something that we have any control over! Please note also that Shopify does offer to add the real time carrier shipping feature to any plan for free if you sign up annually to your plan

5 / 5 Share

Dec. 6, 2017

Amazing technical support and excellent app. Exactly what we wanted. Thank you very much, Peter, for your great work and help to configure this brilliant app in our store. Highly recommend to anyone trying to increase profits by setting shipping rates for every product.

Using app

4 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Dec. 4, 2017

This app does what it says. The best part is the Atom Yard support team who helped me to customize the configuration. I use it together with their other app Local Delivery.

Using app

About 5 years

Total reviews

3

Average rating

5.0

4 / 5 Share

Jan. 9, 2018

Does not work. My per product shipping charges never updated to my site/products. **Update 1/9/2018** -------------------------------- After further review I realized I needed realtime shipping enabled on my store (a $20 monthly fee from shopify). After I got the app working it worked fine. For my store I needed a bit more customization with product variants and shipping rules. Although those features aren't currently available, the staff is working to include those in the update. Still, as-is, the better shipping app is the best one available in my opinion. Another note on the staff, Peter and Jess were very helpful and kind and possess all the qualities you would want in technical support. 4/5 stars right now. It might change to 5 stars once the proper updates are complete. Thanks Peter & Jess!

Using app

7 days

Total reviews

2

Average rating

3.5

Developer Reply

Hi! Thanks for the feedback. We’re so glad we were able to work with you to get your shipping up and running. We’ve also released our version 2 so if you’d like to try out the new features please just let me know!

1 / 5 Share

Nov. 21, 2017

Hard to use. Not recommended. Wasted 2 hours of my time.

Using app

44 minutes

Total reviews

1

Average rating

1.0

Developer Reply

Sorry to hear that you had trouble with the app! If you have a unique shipping set up we’re always happy to provide extra set up assistance if you would like! We’ve also improved our help guided and added some video set up tutorials. If you decide to try Better Shipping again please just let us know!

5 / 5 Share

Nov. 14, 2017

Very Useful App, We ship to the UK and Northern Ireland however needed to set different rates based on Post Codes and based on cart values, this app handled both of these things easily and effectively. It is also very easy to manage if you need to make any changes. Would recommend

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

1 / 5 Share

Nov. 20, 2017

Good app and easy to use. Would've given 5 stars but its very expensive just so I can edit my shipping prices per product! Plus see below :( (Update) Just had to delete, I've been charged twice, in the same month. With a 2 week overlap. So I've been charged from 30th Oct - 29th Nov, but in the same bill, I've been separately charged from 14th Nov -14th Dec. $29.98 just so I can edit 1 products shipping cost!!! That's extortionate.

Using app

9 months

Total reviews

9

Average rating

4.6

Developer Reply

We’re sorry to hear that Shopify made a mistake with your billing! If you would like Shopify to arrange a refund please just let us know so that we start that process with them. Shopify are responsible for all app billing, but we’re happy to reach out to them on your behalf! Please let me know.

5 / 5 Share

Nov. 1, 2017

v2.0 of this app is absolutely KILLER. I believe it is still in beta, we have been testing it and it is crazy how powerful it is compared to v1. So far we are incredibly impressed - and the support is brilliant as well. If you have various different products with different shipping prices, Standard & Express shipping, would like to group products and allow shipping discounts - this is your app. It does however require some time to LEARN how it works! The documentation is a little long but I guess this is the nature of the beast.

Using app

About 1 year

Total reviews

2

Average rating

3.0

5 / 5 Share

Oct. 17, 2017

Been using this app for years and it has been great. Ran into some issues with the new way I wanted to ship and they were quick and eager to help! Now I have all my shipping rates and discounts setup perfectly! Thanks so much Peter! www.calgaryplants.com

Using app

About 5 years

Total reviews

4

Average rating

5.0

1 / 5 Share

Oct. 6, 2017

This app doesn't allow setting different prices for variants. It advertises that you can set shipping rates per item on Shopify, but then you really can't. Very frustrating.

Using app

8 days

Total reviews

1

Average rating

1.0

Developer Reply

We’re sorry to hear that you had a frustrating experience! Better Shipping definitely does allow you to set up per product shipping rates! We’re always happy to provide customer support if you have any set up questions as well. If you’d like to try Better Shipping again, please just let me know!