Better Shipping
Better Shipping App for Shopify | Custom Shipping Rates
Rating
4.5
feedback
168
chart
#1,243
All reviews
Rating Breakdown
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Dec. 13, 2018
I love this app, The Customer Service help me install this app in 2 stores in a day! very simple to use, and much better than the basic Shopify rates! + i try many other apps out there that do the same and in the end, i come back to "Better Shipping" worth the price and the credibility! very recommended!
Thanks! We really take pride in our customer service and it’s great that we could help you out!
Dec. 13, 2018
I love this app I use it for 2 stores i have Good customer service that helps me set-up the app in less than 24 hours. The app also answer all my needs and do even more than that +Worth to mention they have strong servers!! not need to scare that people will not be ordering from you! very good app! recommended!
Thank you so much! We’re always happy to help out with any set up questions and we’re glad we could find a solution for your shipping needs!
Dec. 12, 2018
Caused too many problems and took ages for the rates to update to the cart making testing a headache
Hi! I’m sorry to hear that you had a frustrating time with the app. The reason you might not have been seeing the rates instantly reflected in the checkout is because Shopify ‘caches’ (saves) your cart shipping rates for 24 hours and a new rate is not requested unless the cart contents or shipping address is changed. This speeds up the checkout loading for your customers, but can cause issues when doing test orders. This is also not related to our app and will happen with any Shopify shipping app. If you would like to give Better Shipping another try, please let me know!
Dec. 9, 2018
Terrible. All of the rates I set show up as "Free". No customer support. Awful app. About to uninstall and never look back.
We’re sorry to hear that you had a bad experience! We really pride ourselves on our customer support and if you contact us we’re always happy to provide as much assistance as you need to get things working! We would have loved to help you resolve this issue, support is always only an email away and we always respond to every question. If you’d like to give Better Shipping another go, please just let us know and we can help you get setup!
Nov. 27, 2018
Very simple and straightforward to use. It is perfect for configuring flat rates at the per-item level.
Thanks for the feedback! We’re so glad we were able to provide a great shipping solution for your business!
Nov. 13, 2018
Excellent customer support. They are extremely patient on our series of inquiries and walked us through step by step instruction!!
Sept. 28, 2021
I'm very happy with this app and have been using it for a few years now! My business wouldn't be the same without it as it let's me customize a lot such as delivery cost per postal code (Canada), free shipping if X amount is reached on the postal codes I choose, and so much more. Customer service has been amazing as well as they are very responsive! Extremely satisfied. If you have a delivery service, I highly recommend you invest in your business with this app.
Thanks for your feedback! We really take pride in our customer service and aim to respond to all enquiries within 24 hours, and usually much faster!
Sept. 5, 2018
App allowed me to accomplish very detailed shipping structure which would have been impossible with just Shopify shipping. A must have..
Aug. 30, 2018
Great app! The support is absolutely amazing! Jess and the staff at Better Shipping answer all my questions with lighting speed, and they even helped me set up some advanced shipping rules.
July 7, 2018
Great app for setting up a free shipping rate for large orders while being able to exclude certain products. Had some issues but experienced great customer support to resolve it.
June 19, 2018
When I downloaded Better Shipping I was on a tight deadline and under a lot of stress as we had to launch a new product the next morning that needed specialist shipping terms. I emailed them thinking I'd get a reply within 24 hours and their email would not arrive in time to be helpful. To the contrary their reply arrived within the hour and was extremely helpful - solved my problem and meant that I was able to launch the new product as planned. Their 2.0 update is impressive and powerful but simple enough that you can work it out for yourself. I do not regret purchasing Better Shipping for a moment.
June 11, 2018
This is an app that is simple to navigate, but can handle very complex shipping needs. Support is incredible. I have a number of products in my store that have a complex set of shipping rules associated with them (freight flat rates, price breaks for bigger orders, excluding certain items, etc), and the support team was able to get the right configuration in place in order to make everything work together. Support is friendly and fast. I highly recommend this app and the Atomyard team if you have any shipping rules you need to implement.
May 31, 2018
Makes setting up custom shipping rules for your store possible. Most combination of rules you can come up with Better Shipping has some way of handling it. And their support is incredible. Got an answer to my question in a few minutes and problem solved within the hour. Great job guys. Keep up the good work!
May 23, 2018
does not integrate easily to shopify shipping. For an extra $20/month they will add a carrier shipping option. no thanks
We’re sorry to hear that you had a bad experience! Unfortunately Shopify requires that all stores wanting to use any shipping apps have the real time carrier shipping feature. This is a Shopify requirement and it isn’t something that we have any control over! Shopify also does offer to add the real time carrier shipping feature to any plan for free if you sign up annually to your plan.
May 21, 2018
Thanks so much Peter!! Absolutely amazing support and the Better Shipping app has made our unbelievably complicated shipping needs possible!! Can't thank you enough for all your help!!
May 12, 2018
Just love this app! So easy to use and setup and the amazing customer service is like the icing on the cake! Highly recommend it!
April 17, 2018
Peter, thank you very much for the high class customer service. You go above and beyond. I use multiple Suppliers, some with flat rates, some with calculated rates. I wouldn't be anywhere near close to opening if it weren't for the Better Shipping app. Technically, without it, it wouldn't be possible for me to open, with my current list of Suppliers, I would need to choose not to work with some of them.
April 9, 2018
amazing customer service! worked with me to create my very complex shipping restrictions for different items and was very patient and diligent and making sure it worked for all scenarios. definitely recommend for companies who have shipping restrictions on certain products and special shipping rates for certain items/ locations. Thanks better shipping! Peter was the best!