BigBuy ‑ Dropshipping carriers

Dear Partner, We are sad to read your words. We will for sure contact you to help you with your issue and hope to see your dropshipping business thrive. Our goal is to establish and long-lasting relationship with all our partners. We are at your disposal. BigBuy Team

Dear Partner, We are sorry to see you go. Our reseller can choose among a 300.000 products catalogue and many of them are able to generate great sales. We cannot see your shop in our system, did you contact us when trying to use the app? Please contact us here: https://www.bigbuy.eu/de/contact Our team can also help you select some of the best products for the season. == Regarding the App, you do not need to interact with it, as you just need to install it. The interface on our control panel which connects to your shop it is indeed translated to German (and other 23 languages), no need to worry about the app language. We hope to be your all-in-one eCommerce partner. BigBuy Team

Edit: 12/04/2024 Our hotline is available at this number: +34 96 115 04 22 Monday to Thursday: 9am to 3pm Fridays: 9am to 2.30pm We will contact you directly. We kindly request you stop your defamation. ---- Dear Partner, We are sad to read your words. Our team will shortly get in touch with you to investigate your case and help you. We would like to remind that we strive to help all our partners, as our main objective is empowering your business and keep being your all-in-one ecommerce partner. We are at your disposal. BigBuy team ---

Dear Partner, We are really sad to read your words. Our support team answered your request and asked for security documentation to approve your withdrawal, there is no problem for that. We do not retain any funds and we do not "ghost" any customer, in fact, all your tickets have been successfully answered. Please check our email and answer so we can process your request. We also kindly ask you to reconsider your words and understand that we are all working to provide the best possible service. We are at your disposal BigBuy Team

Muchas gracias por tu reseña! Nos llena de alegría saber que nuestro trabajo ha cumplido con tus expectativas y que has quedado satisfecho con tu experiencia. Tus palabras nos motivan a seguir trabajando con dedicación y pasión en lo que hacemos. Hasta pronto, el Equipo de BigBuy

IMPORTANT: This user is not really using BigBuy service, but a third party company external to BigBuy.

Dear Partner, We appreciate your feedback and understand that the first month can be challenging for new users. The learning curve might seem steep initially, but many resellers achieve significant success with our platform and the same catalogue, over time. We're committed to supporting your journey and want to help you navigate any challenges. Let's discuss your concerns in more detail and explore how we can improve your experience. Please consider giving it a bit more time, as we believe things can get better with the right guidance. Our team will try to contact you and schedule a conversation to address your issues and ensure your success with us. Best regards, BigBuy

Dear Partner, Thank you for your positive feedback! We're delighted to hear that you've had a great experience with our customer service team. We always strive to provide efficient and knowledgeable support. Your comment about using our Academy is much appreciated, As we're committed to maintaining fast response times and keeping the Academy up-to-date. Best regards, BigBuy

Dear Partner! Thank you for your review! We're thrilled to hear that you love our products, dropshipping service, and our customer support in multiple languages. We're committed to providing the best service and will continue to support your business. Your success is our priority, and we're here to help. Thank you for choosing us! BigBuy

Dear Partner, We are sorry to read your review. On the other side, we are sure that we can solve all your doubts, as I can see you already contacted us. Our team will be in touch with you again. All the issues you are encountering are all solvable: - Products can be personalized. - Texts, titles, descriptions, images, prices can be modified. - You can change the product selection from the category as many times as you want. It is just a matter of choosing the right configuration for you, we are also working in improving all the information and the guides on our software, so it is easier for you to learn perfectly how to use it. Thank you a lot for choosing BigBuy, our interest is helping you thrive in your business. We remain at your disposal. Best regards, BigBuy Team

Vielen Dank für Ihr freundliches Feedback! Wir freuen uns sehr, dass Sie mit unserem Kundenservice zufrieden sind und unsere Mitarbeiter als zuvorkommend und kompetent empfunden haben. Wir sind stets bemüht, Ihnen schnell und hilfreich zur Seite zu stehen. Falls Sie weitere Fragen oder Anliegen haben, zögern Sie nicht, uns jederzeit zu kontaktieren. Ihre Zufriedenheit ist unsere oberste Priorität! BigBuy

Dear! Thank you for the review! We're delighted that you're happy with our App. Your support means a lot to us! Best regards, BigBuy

Dear! Thank you for the fantastic review! We're delighted that you're happy with it. Your support means a lot to us! Best regards, BigBuy

Thank you for your positive review! We are thrilled to hear that you had a great experience with our customer service team. We strive to provide excellent support and it's always rewarding to receive such positive feedback. We appreciate your kind words and we're here to assist you whenever you need us. Thank you for choosing BigBuy!

Prezado, Muito obrigado pela avaliação positiva! Ficamos felizes em saber que está satisfeito com a nossa plataforma e serviço de apoio. Transmitirei sua mensagem à minha companheira que o atendeu. Estamos aqui para ajudar sempre que precisar. BigBuy

Dear Partner, We are sorry to read your comment. Our catalogue offers over 200 thousands products, that can have higher or lower margins, we always try to keep prices as competitive as possible for our resellers. Our main goal is to facilitate the business for the vendors, as your success in beneficial for everyone. You can reach our Customer Success department for help, they will be happy to give you tips and advice on product selections, market niches, etc.. We would like to keep in touch with you. Best regards, BigBuy Team We confirm that it is not necessary to have annual subscription for the basic features of the app, which are allowed with the basic monthly plan. Our customer service will contact you and provide you with a solution. Cordially, The BigBuy Team

Cher, Merci pour votre évaluation ! Nous sommes ravis d'apprendre que vous avez eu une bonne expérience en travaillant avec nous et avec notre équipe de support technique. Nous restons à votre disposition en tout temps. À bientôt. The BigBuy Team

Dear Reverro, We are sorry to read your comment. Please be informed that the annual plan is a Shopify requirement, just in case you want to synchronise shipping costs. We confirm that it is not necessary to have annual subscription for the basic features of the app, which are allowed with the basic monthly plan. Our customer service will contact you and provide you with a solution. Cordially, The BigBuy Team

Estimado Partner, Lamentamos mucho leer su comentario. Nuestro objetivo siempre es el éxito de nuestros clientes, y nos encantaría poder ver su caso más de cerca. Respecto a Shopify, los requerimientos de planes anuales no son decididos por BigBuy, sino que es la misma plataforma Shopify que los impone, pero le podemos guiar en configurar la sincronización de la mejora forma. Nuestro equipo de atención al cliente se pondrá en contacto con usted para poder buscar una solución y seguir contribuyendo a su éxito comercial. Quedamos a su disposición. El equipo de BigBuy

Dear User, Thank you for your review! We are glad to hear that you had a good experience working with us and with our support team. We remain at your disposal at all times. See you soon, The BigBuy team