BigBuy ‑ Dropshipping carriers
Synchronise the cost of BigBuy's transport companies
Rating
1.3
feedback
15
chart
#2,354
All reviews
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June 12, 2025
Buon pomeriggio, dopo l’ennesimo problema riscontrato mi vedo costretta a scrivere qui vista la TOTALE ASSENZA DI ASSISTENZA E LA TOTALE MANCANZA DI PROFESSIONALITA' ho un ticket aperto da quasi una settimana e nessuna risoluzione!!! Inoltre avete chiuso anche il canale telefonico!!! PRETENDO risposte chiare su: Trasmissione ordini automatica e funzionamento reale Gestione della “Shop Location” Tempistiche di invio del tracking Motivo della mancata assistenza Alla luce dei costi sostenuti per abbonamento, app e connettore, pretendo un supporto immediato e soluzioni concrete. Il mio shop è fermo a causa vostra. In attesa urgente di riscontro.
June 2, 2025
Der Connector funktioniert nicht so wie er ursprünglich sollte. Auch wird dieser nicht mehr überarbeitet.
May 19, 2025
Descripions, names, picture quality is just bad. Support is pointless and not helpful. Prices mostly same as any other electronics shop. Lot of problems. You pay monthly almost 100€ for what ? Nothing that other suppliers wount give you free. There own webpage is slow and buggy, very annoying to use. Not user friendly. Do not recomend!!!
Hello Geeky, We’re truly sorry to hear that your experience did not meet your expectations. At BigBuy, we are actively working to improve both our service and platform. We now also offer the option to customize your descriptions. If you’d like to take advantage of this feature or share more details about the issues you encountered, please don’t hesitate to reach out to our Customer Care team through the contact area on our website. We’d be happy to assist you and find a solution. We appreciate your feedback, as it helps us continue to improve. Best regards,
May 9, 2025
No serious supplier. A stock level of average 16%, 84% OUT OF STOCK for months now. No communication, only vague promises that they are working on a new system. This is absolutely not a serious partner to work with on a dropping shipping basis. We had to stop all our marketing efforts because of their lack of supply. So no sales anymore from our side. We are looking for another supplier. Would be good when Shopify request better performance from BigBuy. Roland Verhagen CEO FLAYNEshop
Hello Flayneshop, We’re sorry for the inconvenience caused by stock issues. We understand how this has impacted your business, and we truly regret it. We’re currently improving our stock synchronization system to ensure better availability and accuracy. These changes are underway, and we appreciate your patience during this process. Thank you for your feedback — it helps us improve. Kind regards,
April 19, 2025
Bigbuy est une arnaque ! Ne travaillez pas avec eux ! C'est pas une entreprise sérieuse ! MODIF: Et une reponse qui ne reponds absolument pas ! Ca prouve que l'humain a été remplacé par l'IA...
Bonjour, Nous sommes désolés que votre expérience n'ait pas été satisfaisante. Chez BigBuy, nous nous efforçons d'offrir un service de qualité et nous sommes désolés de ne pas avoir répondu à vos attentes. De plus la connexion avec Shopify est l'une des plus faciles et accessible, si vous avez besoin d'aide n'hésitez pas à nous contacter.
March 19, 2025
We tested BigBuy for a few years and synchronized the products via their MIP to our Shopify store. +Good support. If we didn’t get a response the same day, we received it the following day. +The MIP-synchronization with Shopify mostly worked smoothly once we learned the settings. +Nice that the packing slip was printed with our logo. +Many product categories. - Expensive shipping prices, which heavily impact the already tight margin. -The transfer to BigBuy's wallet was messy. It wasn’t possible to pay with a card, and we had to make a bank transfer every time. -Very expensive package solution with MIP (over 1000€/year). -Generally expensive products (we focused on perfumes), which made it difficult to compete, especially in combination with high shipping costs. Overall, the solution worked well. If the MIP solution hadn’t been so expensive, we probably would have given BigBuy another chance.
Dear Doftnoter Thank you for your valuable and constructive feedback. We truly appreciate your respectful comment and have forwarded it to our manager so they can take it into consideration to help us improve our services in the future.
Feb. 18, 2025
I can not connect my store without upgrading the plan, even tho i followed all the guides they have, even videoguides. Nothing works.
Dear @Til Kjøkkenet , We kindly inform you that you can connect your shop without upgrading your Shopify plan. To ensure a smooth setup, we kindly ask you to open a ticket with our customer service team. They will be happy to guide you step by step on how to configure your shipping information while keeping your basic plan. Although Shopify requires an upgrade for synchronization transport, don’t worry—there’s an alternative! Our team will help you manually configure everything so you can continue operating without any interruptions. Please don’t hesitate to reach out if you need any further assistance. We're here to help! Best regards,
Jan. 14, 2025
-1, is what i give for BigBuy, they are rubbish, the syncing is not an easy process, the updating is a very long process, when you send them emails, they either take 3+ days to respond or don't respond at all, and when they do eventually respond, it is for an unrelated issue. Yet, they have no issue taking money from your wallet, without any resolution to the problems affecting your inventory. Don't use them. update 14/01/2025. Bigbuy policy 3 to 5 working days for a refund, yet i'm still waiting. Is Bigbuy a scam ??
Dear Partner, we are sorry to read your comment. Regarding the synchronization with Shopify, if you need assistance at any step, please don’t hesitate to contact us—we’re here to support you. Additionally, we have a range of helpful articles on our website that can guide you through the process. As for the withdrawal from your wallet, we understand how important this is for you, and we want to resolve it as soon as possible. Due to current security regulations, we kindly request a PDF document with your IBAN from your most recent top-up. This document is essential to ensure the operation is carried out correctly and securely in your account. We know these requests can sometimes be inconvenient, but please rest assured that protecting your funds is our top priority. We’re still waiting to receive this document, and as soon as we have it, we’ll process your request without delay. Kind regards
Oct. 15, 2024
Very bad customer service, not punctual staff, high prices and very very bad Multi-Channel Integration Platform.I'm waiting three weeks for someone to help me, but until today no one has helped me, I even called BigBuy customer service, but still no answer
Dear partner, We are sorry to hear that. Our Technical team requested the access to your shop on the 17/10, however, you never confirm and accept it. To be able to check your own configuration, we must be able to access to all your Shopify Shop. If you want, you can accept to give us the access and answer us, as we can be able to investigate more on your case. Thank you for your understanding. Kind regards
Sept. 30, 2024
I bought 4 webshops with the hope that… I bought 4 webshops with the hope that integration with Shopify would be easy and that I would get support and help.. It has now been over 9 months and BigBuy's support is the absolute worst I have ever dealt with and they have refused to help and instead send some stupid training video that must have been for the previous version of what it looked like on BigBuy's platform because it has absolutely not been of any help as none of the information is correct!!! It is not only shameful, but I feel robbed as I have paid a lot of money for several webshops without being able to get started, and when I have asked for a refund on the last three occasions, they have completely refused to answer me!!!
Dear partner, Our Customer Success department does its best to help customers with the onboarding of synchronized sales channels through our services. We remind you that on our website, in the Academy section, you will find all the articles on how to properly configure our services and in the Blog section you will find many tips on how to manage the sales side. In any case, we assure you that your comment has been passed on to your agent, who will soon contact you to offer you the best solution. King regards
May 8, 2024
29.3.2024: Starting Process RMA / Exchange Damaged Hardware by Deliver A really bad RMA Process, Worse Customer Support i have ever seen. Ridiculous working case times. You will suffer from Bad Experience for your customers and your reputation will get lower, because they don't understand their work. 10.4.2024: No answer until today Hotline is giving after 6 tries of Calling an Notification to another Department (in my eyes a ridiculous Service! They are seems to be a ripping of Scam) 25.4.2024: 1 Month later, still not changed or sent the new harddisk, the customer sent 14 ago the harddisk back. Argumentation by bigbuy, the are looking manually in their post entry, where they can find the harddisk. All in all this service is like a joke. 7.5.2024: Until today no response from BigBuy about Harddisk, Customer is still waiting for changing broken harddisk!!! 8.5.2024: No response. The referred Hotline is nobody taking my phone call. The Information is please try again later and putting off line. Also tried support in 2 languages german and english, no difference! Today i canceled the paying contract. Summary: Wasted 800 Euro, Unsatisfied Customers, Wasted hours of my time. If there would exist 0 star, i would rate it with zero stars! Trustful Partner looks different!
Edit: 12/04/2024 Our hotline is available at this number: +34 96 115 04 22 Monday to Thursday: 9am to 3pm Fridays: 9am to 2.30pm We will contact you directly. We kindly request you stop your defamation. ---- Dear Partner, We are sad to read your words. Our team will shortly get in touch with you to investigate your case and help you. We would like to remind that we strive to help all our partners, as our main objective is empowering your business and keep being your all-in-one ecommerce partner. We are at your disposal. BigBuy team ---
Feb. 16, 2024
Excelente soporte
Muchas gracias por tu reseña! Nos llena de alegría saber que nuestro trabajo ha cumplido con tus expectativas y que has quedado satisfecho con tu experiencia. Tus palabras nos motivan a seguir trabajando con dedicación y pasión en lo que hacemos. Hasta pronto, el Equipo de BigBuy
Oct. 18, 2023
I cannot relate to negative reviews that I’m reading, customer service it’s efficient and with knowledge of their business, you need to do a bit your homework since most of the answer are in the academy. Turnaround is within a couple of hours and the provide with satisfactory answers. AitnePresents,
Dear Partner, Thank you for your positive feedback! We're delighted to hear that you've had a great experience with our customer service team. We always strive to provide efficient and knowledgeable support. Your comment about using our Academy is much appreciated, As we're committed to maintaining fast response times and keeping the Academy up-to-date. Best regards, BigBuy
Sept. 29, 2023
Poor service with staff who have no idea, poor system and app! I had problems with the synchronisation from the beginning and I honestly regret that I paid so much for such a system and service that they claimed to be professional. I can't even make changes to my shop without this awful app just changing things again! I put in so much work and time for nothing...This function is not very clear to set up from the beginning and the system can be improved with great desire!! I don't recommend anyone to work with BigBuy.
Dear Partner, We are sorry to read your review. On the other side, we are sure that we can solve all your doubts, as I can see you already contacted us. Our team will be in touch with you again. All the issues you are encountering are all solvable: - Products can be personalized. - Texts, titles, descriptions, images, prices can be modified. - You can change the product selection from the category as many times as you want. It is just a matter of choosing the right configuration for you, we are also working in improving all the information and the guides on our software, so it is easier for you to learn perfectly how to use it. Thank you a lot for choosing BigBuy, our interest is helping you thrive in your business. We remain at your disposal. Best regards, BigBuy Team
Sept. 4, 2023
Great app and professional support team! Highly recommend BigBuy 5*****
Using app
16 days
Total reviews
13
Average rating
5.0
Dear! Thank you for the fantastic review! We're delighted that you're happy with it. Your support means a lot to us! Best regards, BigBuy