BigBuy ‑ Dropshipping carriers
Synchronise the cost of BigBuy's transport companies
Rating
1.1
feedback
24
chart
#16,936
All reviews
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Sept. 30, 2024
I bought 4 webshops with the hope that… I bought 4 webshops with the hope that integration with Shopify would be easy and that I would get support and help.. It has now been over 9 months and BigBuy's support is the absolute worst I have ever dealt with and they have refused to help and instead send some stupid training video that must have been for the previous version of what it looked like on BigBuy's platform because it has absolutely not been of any help as none of the information is correct!!! It is not only shameful, but I feel robbed as I have paid a lot of money for several webshops without being able to get started, and when I have asked for a refund on the last three occasions, they have completely refused to answer me!!!
Dear partner, Our Customer Success department does its best to help customers with the onboarding of synchronized sales channels through our services. We remind you that on our website, in the Academy section, you will find all the articles on how to properly configure our services and in the Blog section you will find many tips on how to manage the sales side. In any case, we assure you that your comment has been passed on to your agent, who will soon contact you to offer you the best solution. King regards
May 8, 2024
29.3.2024: Starting Process RMA / Exchange Damaged Hardware by Deliver A really bad RMA Process, Worse Customer Support i have ever seen. Ridiculous working case times. You will suffer from Bad Experience for your customers and your reputation will get lower, because they don't understand their work. 10.4.2024: No answer until today Hotline is giving after 6 tries of Calling an Notification to another Department (in my eyes a ridiculous Service! They are seems to be a ripping of Scam) 25.4.2024: 1 Month later, still not changed or sent the new harddisk, the customer sent 14 ago the harddisk back. Argumentation by bigbuy, the are looking manually in their post entry, where they can find the harddisk. All in all this service is like a joke. 7.5.2024: Until today no response from BigBuy about Harddisk, Customer is still waiting for changing broken harddisk!!! 8.5.2024: No response. The referred Hotline is nobody taking my phone call. The Information is please try again later and putting off line. Also tried support in 2 languages german and english, no difference! Today i canceled the paying contract. Summary: Wasted 800 Euro, Unsatisfied Customers, Wasted hours of my time. If there would exist 0 star, i would rate it with zero stars! Trustful Partner looks different!
Edit: 12/04/2024 Our hotline is available at this number: +34 96 115 04 22 Monday to Thursday: 9am to 3pm Fridays: 9am to 2.30pm We will contact you directly. We kindly request you stop your defamation. ---- Dear Partner, We are sad to read your words. Our team will shortly get in touch with you to investigate your case and help you. We would like to remind that we strive to help all our partners, as our main objective is empowering your business and keep being your all-in-one ecommerce partner. We are at your disposal. BigBuy team ---
Sept. 29, 2023
Poor service with staff who have no idea, poor system and app! I had problems with the synchronisation from the beginning and I honestly regret that I paid so much for such a system and service that they claimed to be professional. I can't even make changes to my shop without this awful app just changing things again! I put in so much work and time for nothing...This function is not very clear to set up from the beginning and the system can be improved with great desire!! I don't recommend anyone to work with BigBuy.
Dear Partner, We are sorry to read your review. On the other side, we are sure that we can solve all your doubts, as I can see you already contacted us. Our team will be in touch with you again. All the issues you are encountering are all solvable: - Products can be personalized. - Texts, titles, descriptions, images, prices can be modified. - You can change the product selection from the category as many times as you want. It is just a matter of choosing the right configuration for you, we are also working in improving all the information and the guides on our software, so it is easier for you to learn perfectly how to use it. Thank you a lot for choosing BigBuy, our interest is helping you thrive in your business. We remain at your disposal. Best regards, BigBuy Team
Sept. 4, 2023
Great app and professional support team! Highly recommend BigBuy 5*****
Using app
16 days
Total reviews
15
Average rating
5.0
Dear! Thank you for the fantastic review! We're delighted that you're happy with it. Your support means a lot to us! Best regards, BigBuy