BigBuy ‑ Dropshipping carriers
Synchronise the cost of BigBuy's transport companies
Rating
2.7
feedback
46
chart
#1,118
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Feb. 7, 2023
READ BEFORE YOU PURCHASE. IT MAY SAVE YOUR MONEY. This company does not provide 10% of the value it costs. The price to register and integrate to shopify store costs around 350 euros. The pain does not end here, It is also necessary to have Shopify yearly plan to add this courier app with shopify. I was disappointed with their service from the very beginning. Their website has a lot of bugs. So, I reviewed their company with 1 star. Then they emailed and called me to remove the reviews because of Trustpilot. I asked them to cancel my subscription and for a refund. According to their so-called policies they said they can not refund. So, I am writing my honest review of them again.
Dear Zevaleh We are sorry to read your comment. Please be informed that the annual plan is a Shopify requirement, in case you want to synchronise shipping costs. We confirm that it is not necessary to have annual subscription for the basic features of the app, which are allowed with the basic monthly plan. Our customer service will contact you and provide you with a solution. Cordially, The BigBuy Team
Feb. 4, 2023
I have upgraded my shopify plan from monthly to annually for the sole purpose of wanting to use bigbuy, but when I open the BigBuy App, I get the same error message, that I have to switch to an annually Shopify Plan to use BigBuy. So, sadly, I still cannot use BigBuy
Dear User, We are sorry to read your review. Please get in touch with us here -> https://www.bigbuy.eu/en/contact We will help you configure the app so that you can sync your shop. Unfortunately, the annual Shopify plan is required by Shopify to calculate automatically the shipping costs. Read here -> https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/enabling-shipping-carriers We remain at your disposal. Best regards, BigBuy Team
Jan. 30, 2023
Bigbuy is a complete scam for dropshippers. They list the products themselves and for a lower sell price than the actual cost they give you. So for example if you want to sell a product from them with a cost of 60 euros ou will see that they sell that very same product for less than the cost price, let's say 58 euros. This means it basically makes no sense to sell their products, they do it themselves already and you would need to outcompete them. Cost me a lot of time to translate their stupid product descriptions and also advertising moneyy until i realized i have no chance to even get even. ABSOLUTE SCAM, STAY AWAY
Dear, We are sorry to ready your review. BigBuy is a company that provide dropshipping services and our special prices are only available for paying customers that register as wholesalers, either in dropshipping or b2b shopping. You can obviously buy our products on our shop for a price lower than your Retail Price, in order for you to earn a benefit and run a business. We are available to explain more about how our pricing works. Best regards, BigBuy Team
Jan. 25, 2023
I have a monthly Shopify plan. I have been told multiple times that I can connect with the BigBuy app. But every time I try to connect, it says that I need to take a yearly plan. It's disappointing that I was always told that it was possible.
Dear, Thank you for your review. We confirm that your app is installed and it's working. If did not contact us yet, please do it and we will help you. With the monthly plan, our app lets you synchronize: - Products - Images - Stock - Orders - Shipment Tracking On the other side, our app also offers the possibility to calculate automatically the shipping costs. That is the only feature that require a Shopify Annual plan, as you need to activate third-party carrier-calculated shipping, read more here -> https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/enabling-shipping-carriers We remain at your disposal. Best regards, BigBuy Team
Jan. 20, 2023
App is great working great without any problem. easy to use and the team is always avalibel to reach
Dear Schanka, Thank you for your review. We are glad to read that you find the app easy to use. Providing exceptional service to our customers is one of our top priorities and we are happy to have met that expectation. We appreciate your feedback and if you need anything else, please don't hesitate to reach out to us. Thank you for choosing BigBuy! Until next time, The BigBuy Team
Jan. 20, 2023
Das ganze Konzept ist super durchdacht, und der Service ist auch super. Schnelle Antworten auf Fragen. Die synchronisation der Produkte klappt auch super, und ist leicht und verständlich einzurichten. Das große aber.... Ich verstehe es nicht eine Bestellung von Spanien nach Deutschland war innerhalb von 2 tagen da, da dachte ich wow was für eine super Versandzeit. Dann bestellte ein Kunde und nach 5 tagen kam schon die erste Mail: Wo bleibt meine Bestellung? Die Lieferzeit betrug bei dem Artikel ganze 10 Tage von Spanien nach Deutschland, nun wurde das Paket erst 3 Tage nach Bestellung verschickt. Was ist das für ein komisches Konzept, wenn man auf der Seite einen Artikel in den Warenkorb legt sagen wir Freitags und da steht dann Bestellen Sie heute und wir versenden es am Dienstag. Versand Tage für bestimmte Produkte? Wo wird dann so gearbeitet und ich komme aus der Logistik Branche. In der heutigen Zeit mit Amazon und Co wo Artikel teilweise schon am nächsten Tag da sind so zu Arbeiten. Da muss man schon extreme Dumping Preise anbieten um einen Kunden dazu bewegen nochmals in deinem Shop etwas in den Warenkorb zu legen. Ich bin schon die ganze Zeit am überlegen wie ich das hin bekomme schnellere Versandzeiten hin zu bekommen, Vielleicht DHL Luftfracht oder UPS Luftfracht, aber da Liegen die Versandkosten bei 20 Euro und wäre nicht mehr tragbar. Also ehrlich, da solltet ihr als so großes Unternehmen drüber nachdenken die Versandzeiten so zu legen das der Artikel am gleichen spätestens am nächsten Tag zu Verschicken. 10 Tage sind einfach zu lang, hätte ich nicht den Jahresplan gewählt wäre ich schon weg.
Dear Licio, Thank you for your review. We are happy to read that you appreciate the functionality of our app. Likewise, we would like to share with you that we are implementing new projects that will improve the shipping time of the products. We are working to be able to ship trending products within 24 hours and, on the other side, we are opening new additional warehouses throughout Europe, that will shorten the shipping time, as they will be closer to your customers. Thank you again for choosing BigBuy. We are at your disposal for any doubt or enquiry. Best regards, BigBuy Team
Jan. 19, 2023
I have a shopify store and I’m on a monthly plan. I’m not able to install bigbuy app because it’s stating that I need an annual plan. Goofing by the feedback on here you have said that monthly plan can be accepted.
Dear, Thank you for your review. We confirm that your app is installed and it's working. If did not contact us yet, please do it and we will help you. With the monthly plan, our app lets you synchronize: - Products - Images - Stock - Orders - Shipment Tracking On the other side, our app also offers the possibility to calculate automatically the shipping costs. That is the only feature that require a Shopify Annual plan, as you need to activate third-party carrier-calculated shipping, read more here -> https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/enabling-shipping-carriers We remain at your disposal. Best regards, BigBuy Team
Jan. 4, 2023
Mit bigbuy bin ich nicht zufrieden, ziemlich teuer und dann gibt es viele Probleme bei der Integration. Wenn Sie eine Rückerstattung wünschen, dann gibt es noch größere Probleme
Dear Partner, We are sorry to read your review about your experience with our service. In order to find a solution together, we have informed the correspondent team and our team will get in touch with you. We remain at your disposal, thank you for your patience. Best regards, BigBuy
Dec. 30, 2022
Desde la tienda de Digisystem doy las gracias a Tommaso por la efectividad y rapidez con la que facilitó y dio solución a la dudas que tenía e hice llegar al departamento de Tech Support de Bigbuy. Reciba un cordial saludo. Atentamente Carlos Carrera
Estimado Carlos, Muchas gracias por su reseña y sus palabras. Nos alegra saber que valoras muy positivamente la asistencia brindada por nuestro compañero Tommaso, de Tech Support. Le trasladamos todas tus palabras: ella y todo el equipo de BigBuy siempre estarán encantados de atenderte y de acompañarte en cada etapa de tu experiencia con nosotros. Hasta pronto, El team BigBuy
Dec. 5, 2022
I am not very happy with their service. Shipping to Switzerland is not optimised. I need to include shipping and customs fee in the price of the products but Bigbuy doesnt allow to do that. They oblige the end customers to pay for it which doesnt comply with Google policies. My GMC got suspended because of that and they dont have a solution.
Dear Assem, Thank you for your review. We are sorry to see that you gave 1 star, when the synchronization is working perfectly. Please be reminded that customs feed and import taxes, cannot be included in the prices of products, as they are not fixed (they depend on many customs factors). On the other side, Shopify does not allow basic plan users to use such options, read here: https://help.shopify.com/en/manual/markets/duties-and-import-taxes/charging-duties Regarding the shipping costs, we do not force you to use them and you can easily adjust prices to include shipping costs in the price of the products, so you can offer free shipping. We hope to see you with us for a long time, and reconsider your review. We remain at your disposal. Best regards, BigBuy
Nov. 16, 2022
The worse dropshipping services . They are misleading when they describe their service and they do not refund your hard worked money. Stay away, they are thieves . They have described the shipping fees for my clients between £0.91 - £5.44 /KG and they said that their shipping app works with Basic Shopify Annual subscription. Well, I have tried the service by purchasing something small ( less than 1 kg) and they have asked double for the shipping price . Their app only works with Advanced Shopify Annual. So nothing like they have described. If other people went thru this with this company , lets do something about them. They do not refund my money even thou I have not used their service. I have asked for my refund in the same day when I have signed up.
Dear Partner, Thank you for your review. We kindly inform you that our app work with basic monthly Shopify plan too. On the other side, Shopify, only allows you to have external automated shipping rates, calculated by a third-party app, with a basic annual Shopify plan, but that is not something we can set up in the App. Please keep in touch with us so we can help you through it. We remain at your disposal. BigBuy Team
Nov. 3, 2022
Scam Warning!!! I have submitted a complaint report to google to shut down BigBuy's advertisement from their search engine and now I request Shopify to remove this app from their app store. Dear innocent users be aware that BigBuy is a Scam. I lost almost a thousand euros on BigBuy for nothing. They know very well after testing their app nobody is going to purchase it. That's why they don't offer a test version, instead, you have to purchase the connector first of all and pay for a monthly subscription to use their app. Please be careful and read the reviews here and as well as on google before you buy this app. 99% are complaining about this Scam.
Dear Wolf, Thank you for your review. Our app is working, and many users are able to synchronize their shop, and in your case, the app now is working correctly as we can see that you have connected and already received orders. We kindly remind you that we are available for support and hope you can change the review with the new updates. We remain at your disposal. BigBuy Team
Oct. 13, 2022
Oldukça yardımcı olucu bir uygulama arka kısımdaki müşteri başarı ekibi gayet iyi özellikle tommasso çok yardımcı oldu.
Dear Partner, Thank you for your review. We are glad to read your comment and we will inform our colleague of your words, sure he will be happy. We are always available for any doubt or enquiry. Best regards, BigBuy
Sept. 28, 2022
Spent time reading info and watching videos on their website and contacted them and read the links they sent me and at the end they don't have a trial period for their service!! You have to pay them 219€ once and at least 69€ every month!!! It doesn't sound normal here. Without knowing the quality of service, cost of shipping and delivery time +++++ ,You have to pay them 288€ and you can never return it if you are not satisfied with the service.. I will never do that.
Dear Olav, Thank you for your review. If you have any doubt on how our software works, we are more than happy to help you and answer any question about. Just visit our website and go to the contact area: https://www.bigbuy.eu/en/contact For the moment, we do not offer any trial service, but we can help you understand and configure it. We remain at your disposal. Best regards, BigBuy
Sept. 22, 2022
The tech guys on this company has taken almost 3 days now to activate the plugin / APP OBviously the competence here is staggering And no, it is not working
Dear Partner, Thank you for your message. We are always happy to help you. Our app is working correctly and we are happy to see that it's working for you too. Our Customer Success and Tech Support teams are already available for any doubt or enquiry you might have. If you are satisfied with the app and our service, we would love you to change your review to five stars :) We remain at your disposal. Best regards, BigBuy
Aug. 8, 2022
Hello, we have a minor issue with the app, it says we cannot use it since we don't have the annual shopify plan. Help for this issue would be awesome. Thanks in advance.
Dear Contoures, Thank you for your message. We are here to help you: 1) The app works with any Shopify plan. The warning it's just because, if you have monthly plan, Shopify does not allow you to use synchronized carrier rates. If you DO have annual plan, contact Shopify support to request activation of third-party carrier rates calculated at check-out. Please understand this is not an App configuration, it's Shopify basic configuration. 2) Whenever you need help, you can go to BigBuy contact area https://www.bigbuy.eu/en/contact and write to us, the Tech Support department. 3) If we solved your case, please remember to update your review to 5-stars, as this is very important for us :) We remain at your disposal. Best regards, BigBuy Tech Support
Aug. 1, 2022
Ich hab mir das e-commerce angebot gekauft und versuche nun die App mit meinem Shopify Account zu verbinden, was anscheinend nicht funktioniert, da ich Shopify dafür jährlich haben muss, obwohl ich das Angebot bereits gekauft habe.
Dear Solarios, Thank you for your review. We are here to help you: 1) The app works with any Shopify plan. With monthly plan, you can synchronize everything, except the carriers' shipping rate. 2) If you have Yearly Plan, but you cannot activate the carriers' shipping rate, please contact Shopify Support and ask them to activate it for your shop. You can ready more information on this page: https://help.shopify.com/de/manual/shipping/setting-up-and-managing-your-shipping/enabling-shipping-carriers We kindly remind you that the app is working correctly for the rest of the users and it has no issues. ------ On the other side, whenever you need support, you are free to contact us on our website ticket area -> https://www.bigbuy.eu/de/contact ---- Lastly, please consider updating the review if we solved your doubt and you finally synchronized correctly your shop. We remain at your disposal. Best regards, Tech Support Department BigBuy
July 30, 2022
Its a pity that the carrier names and shipping estimates cannot be translated. This makes the checkout look unprofessional/untrustworthy on non-english websites. Other than that, the app is working fine so far.
Dear Partner, Thank you for leaving a comment for us, here is BigBuy tech support team! 1) On one side, take in account that our App does not need for any update of plan to be used. If you are a BigBuy customer, you can use even with Shopify monthly basic plan. 2) On the other side, the warning refers to the automatic calculation of carrier by an external app, you will need to contact Shopify support and ask to activate that option for you. 3) Lastly, please contact us from the following link and we will help you -> https://www.bigbuy.eu/en/contact#tabpanel3 We are at your disposal on our contact area, via chat, via whatsapp and on the phone whenever you need support. Hope to talk with you soon, have a great day! Tech Support Team BigBuy
May 31, 2022
Hi great app but when i try to install it on my shopify and select the the different shipping companies it starts getting strange.. all my prices should be in DKK (danish kroner ) but somehow the price dont change from the Euro price. so for an example, normally it is 8 Euro but when i want to change it to DKK it still says 8 but now in DKK and that is like 1 Euro. but it is still charge the customer 8 EURO ?? can anybody help me ? tried to write Bigbuy without any luck..
Dear Partner, thank you for leaving a comment for us :) Here is BigBuy tech support team! We actually have received a ticket from you and answered to help you, but never got your answer back. Please contact us again from the following link and we will help you setting up the price conversion rate -> https://www.bigbuy.eu/en/contact#tabpanel3 We will also try to write you again and see if you receive our email this time! Hope to talk with you soon, have a great day! Tech Support Team BigBuy
Feb. 2, 2022
The app works exactly as expected. Instant syncing ready for Bigbuy products. After installing the application, you need to contact the Shopify support team and they need to activate the application.
Dear Gullebica! Thank you for your feedback. We are glad to read your comment, we will share it with the rest of the team :) Always feel free to contact us for any doubt or enquiry. Best regards, Support Department www.bigbuy.eu