BOLD Subscriptions

Nov. 13, 2024

TL;DR This app charges WAY more for WAY less functionality We have been using the BOLD Subscription app for over 9 years and I have been incredibly disappointed in the transition from v1 to this version of the app. The new version of the app is missing several key features that were included in v1: *No customer activity notification: in v1 we would get an email if a customer changed or canceled their subscription order, keeping our customer service team in the loop. *No confirmation to the customer if they change or cancel their order. There are email confirmations when a subscriber starts a new subscription or there is a payment issue, so I don't know why they didn't include options for editing or canceling a subscription. *In v1 customers could define their own subscription interval. Creating multiple variations to match the intervals that our customers are looking would create a very cumbersome list for the customer to have to sort through. *Flat Rate Shipping only for subscription order. We have subscription customers who use our local pick-up option, guess we won't be getting orders from them anymore! *Doesn't work with other BOLD apps. One of the main selling points for us almost a decade ago was that we could use the BOLD Subscriptions app with Custom Pricing and Upsells, but according to the BOLD Help Center the apps are no longer compatible. To add insult to injury our cost for BOLD Subscriptions is projected to 100x (yes, that is a one-hundred times increase!) over the cost we were paying for v1. I thought shrinkflation at the grocery store was bad, but this is ridiculous. We are currently looking at upgrading to Shopify Plus to manage our custom pricing and switching to the Shopify subscription app. I will say the front-line service team that I have interacted with has always been perfectly pleasant and are probably the best employees in the entire company.

Oct. 29, 2024

Oct. 26, 2024

Do not use this app! I have never left a bad review for any app or product in my life, but I feel compelled to save anyone from having to deal with all that we have dealt with in this app. Not only does it continue to have problems, but they have the WORST customer service that I have ever experienced. They do not have any access to a live agents, ever. They have very limited business hours so if you have a major issue, which we have multiple times, you can not get any assistance if it is outside of their M-F central time office hours. Being an app in the eccommerce space, they should realize that these business are 24-7 and should at least attempt to have expanded hours since issues arise over the weekend too. They have shown us multiple times that they do not care that their platform glitches cause a disturbance in your business. That it could cost you customers. They simply don't seem to care. They show no concern about how long it takes them to even answer the support ticket in a timely manner, let alone actually fix the issue in a timely manner. I am always patient when it comes to tech because I realize that stuff happens and errors occur and all of that, but I am telling you. I have had more awful experiences with this app, its service, and its lack of customer service than I have ever experienced and I am so very frustrated. I have resisted changing to a new subscription app because I was worried about migrating to something new, but I should have a long time ago because this app continues to be a nightmare. Please keep looking and save yourself the trouble of dealing with this app. I am certainly moving on!

Oct. 22, 2024

If I could give them a 0 I would. Things have worked fine for the last 4 years that I had been using V1. But the migration to V2 has been a disaster. Today is October 22 and since October 8, when their Tier 2 team got everything 'fixed', customers have been unable to order non-subscription products from my site. Today's rep told me " the action that needs to be taken must be done by our app developers and they are currently addressing critical and high-priority issues that have emerged in some of our other projects." I'd steer clear!

Oct. 17, 2024

I wanted to provide feedback regarding the recent migration of my subscription. Unfortunately, the experience has been less than satisfactory. Since the migration, the shipping method and store pickup options haven’t been functioning properly, and this has caused significant inconvenience. I’ve always appreciated your service in the past, but this transition has been frustrating, and I cannot rate it positively in its current state. If there is anything that can be done to resolve these issues, I’d be happy to discuss further.

Oct. 9, 2024

Bold subscriptions has been a nightmare since we installed it, in their first version (V1) they could never figure out why our taxes were being charged incorrectly after years of problems so we would have to manually fix this for each order. Now with the new Bold subscription migration they did from V1 they have no idea what they're doing. First they told us groups could have 865 products and it didn't work so they said 650 products and now months later they tell us after the fact it has to be 250 products maximum. There is no way to be notified if you have a new subscription, cancelled subscription or paused subscription. The order notes from checkout aren't carried into the order so those notes do not come through properly. Right now the latest problem is that after subscribing to a product and adding to cart, it's not saying that it's a subscription item so we have no idea if it's working. Overall terrible experience and the new app is useless, they don't know what they're doing.

Sept. 19, 2024

I signed up for Bold to try their product. One of the features they advertised did not work as expected, so the next day I uninstalled their app and requested a refund. They REFUSED to provide a refund and told me I had to wait until the charge went through, paid for their app even though I'm not even using it, and then request a refund. This is crazy. If you install the Bold app and it doesn't' work for you, be prepared to get ripped off or waste your time in a process designed to rip you off.

Aug. 20, 2024

If you are a small-medium merchant, DO NOT DO NOT switch to Bold! My migration from V1 to V2 was horrendous. On numerous occasions in the past year, entire batches of subscriptions were not processed overnight, for no apparent reason. First tier customer service is not helpful, it feels like they respond from a script. The tendency is always to blame Shopify and to divert inquiries to them. You can’t call a hotline, you can’t get transferred to a supervisor. You just get semi robotic replies in their online chat (that only works during day time business hours). If you are lucky enough to convince them to escalate your complaint to a higher level, you wait 24-48 hours for an email reply. Most recently, BOLD significantly overcharged me for the 1% transaction fee. I brought this to their attention before it became announced that the issue affected other merchants. After two weeks of waiting for an update, I had to follow up again and was given their wonderful solution. In a nutshell: “We (Bold) made a mistake. You have been charged incorrectly. We are now going to charge you the correct amount. Shopify will refund you the incorrectly charged amount in a few days/weeks”. Unbelievable! No substantial apology, no compensation for the time and effort. I feel like it will now be up to me to chase after Shopify to get my money back for the mistake that BOLD made. For a fintech company, this is absolutely unacceptable. Take my advice, read the reviews for other apps, and chose one of those. BOLD may go out of their way for the large enterprises, but small businesses get treated like crap. I am going to start working in migrating to an alternative platform asap.

Aug. 7, 2024

Overly complicated. Don't support dev stores so you have to pay on a real store to play around, slow support and dont support new shopify accounts

July 2, 2024

DO NOT USE THIS APP. If you are migrating from Bold v1 to this app because V1 is no longer supported - your experience will be terrible. Really basic features are missing - the support team gives you attitude and treats you like you are stupid when you ask questions. NO Build-a-box migration. NO fixed-term contract options NO Convertible options for migration. It is NOT an embedded app, so if you want to change anything, they refer you to the theme code and ask you to change it yourself. Really simple features are missing, along with all the main features above. NEW users - STAY AWAY. MiGRATING users - I wish you good luck. There is a reason it is the lowest-rated subsciption app on Shopify. BOLD used to be a great company with great apps, but they have dropped the ball on this one.

March 8, 2024

I used to love Bold, I have been a customer since 2016. But both Apps and the Customer service has declined and is horrible! I had to uninstall all Bold apps to include this one.

March 8, 2024

I just installed the app and I'm sure this app will work fine BUT I have products that I DO NOT want to be shown to customers from within their login portal in the "add product to subscription" section. Unfortunately there is NO WAY to hide products here which is asinine because of course the app allows you to restrict what products are available for subscription to begin with but then they just show everything by default in the customer portal regardless of what I want made available? The support team called this a known bug but I would not call it that since the app as been out for several years now, it's way beyond bug status, this is just Bold being lazy. I was on Bold subscriptions 1.0 and finally ported over to this version only to find that it is far less customizable in many ways, this being the one I can't seem to work around.

Feb. 18, 2024

Do not - DO NOT - get this app for subscription management. I used them for years and things used to be great, including the customer service. It is now a dumpster fire (customer service refused to help us with a minor integration issue and as a result our subscriptions were down for over 2 months...it was an actual nightmare to get it resolved. The craziest thing was we had had this issue before and they had fixed it no problem; the support team has narrowed their scope tremendously). I repeatedly tried to book a call with them during those 2 months so that we could solve this issue faster; they refused. Email responses would take a week to hear back from them. Only once I threatened to leave Bold was the ability to book a call suddenly made available. Just skip the headache and get Recharge.

Feb. 1, 2024

We were excited to test Bold Subscription. However, this app only offers basic frequency subscription build. You can't even create a prepaid subscription. For basic functionality it should not be priced at $49.99 + 1% transaction fee. Better apps out there.

Jan. 26, 2024

The app is not ready for regular use -- at least for my business. After working with them for over a month on the transition -- we learned through testing (not even directly from them) that prepaids were not yet working. My business almost exclusively uses the prepaid feature Now I am being charged for two apps -- with the new one not even feasible for my business.

Jan. 13, 2024

We hate the new Bold app - we signed up originally with the old one. The new Bold has less flexibility to update our customers information and is more difficult to generate reports. The customer service is inconsistent and emails appear to be answered by bots rather than humans. Overall - if I had the time to find a different app for renewing subscriptions, I would use it. I just don't have time right now.

Dec. 13, 2023

Overpriced and lacking many useful features many other subscription apps have. Migration to other app took way longer than it should have so now I've had to pay for another month I didn't use. Worst subscription app ever. Don't waste your time.

Dec. 6, 2023

Used to be on v1 and the app worked great. I was forced to switch to v2 and now come to find out they have removed important features, like failed order notifications to the merchant, we have to now manually run a report to figure this out, giving us horrible customer service to our customers. Second I had an issue, an error message from within the app and was told by support twice that it wasn’t their issue and to reach out to Shopify. Shopify told me I had to reach out to the app developer. I think it’s time I start looking for another app to use. Unfortunately the migration tot he new version went in the opposite direction that one would expect for a new app. It does have a nicer interface and can more easily interact with customer accounts, but all the internal features got worse. Like the way you have to set up options for customers to select a reoccurring time looks horrible on a product page now. Like I said the only nice part is the interacting a with customer accounts is a little better than before. It’s a shame because I’ve been using this app for 3+ years.

Oct. 23, 2023

Gone from being an awesome app to complete rubbish with the v2 launch. I've been told after migrating from version 1 to version 2 that my store is no longer compatible with their app and I need to hire a coder to make my store compatible. I can't convey how painful it has been dealing with these guys, this process has caused me tons of pissed of customers, most of my products are no longer compatible with this app and i'm still getting to pay for it. This is after they confirmed my "eligibility" to use the v2 platform. Who ever designed the v2 well done in screwing up a part of my business and now I have to find an app that will actually work.

June 25, 2023

DELETEDNTHE APP A YEAR AGO THEYN BEEN CHARGING ME FEES EVERY MONTH1!!!!! avoid!!!! scam!!!! EVERY MONTH!!! U OWE ME 450 DOLLARS!!!!!!