BOLD Subscriptions
Top Subscription App for Shopify | Maximize Every Subscriber
Rating
4.2
feedback
424
chart
#1,505
All reviews
Rating Breakdown
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Aug. 11, 2021
I received great customer service from both Nirav C and Kelsey. They answered all questions and were very professional. I found them to be very knowledgeable. Weeks later, I needed additional assistance and I was fortunate enough to have Nirav come to my aid. He was amazing, walked me through the steps I needed to take to resolve my problem. He was patient, knowledgeable and clear in his instructions. Bold you are very lucky to have such an excellent team member who is a professional and committed to resolving an issue even when it is a difficult one. I am very thankful that he responded to my second request for assistance!
We're so glad that Nir and Kelsey were both there to help and answer your questions. Thank you for your kind review and thanks for choosing Bold!
July 12, 2021
The customer service with this product is fantastic. Gaurav is always quick to respond and has a solution on hand. If he does not know the answer he always tries to help. It makes it a pleasure to use the product.
That is fantastic that Gaurav was there to help you! We appreciate the review and thank you for choosing Bold.
July 7, 2021
The subscription app is working great - it was integrated into my site by Bold support and when I had a small issue they fixed it straight away. Highly recommended.
Thank you for your review. We are so happy we were there to help you, thank you for choosing Bold!
June 3, 2022
Awful Customer Service. This app has gone downhill. We've requested installation help several times only to be ignored.
Appreciate the kind words. Happy to hear about your experience with our team, kudos have been passed along to Kelsey. Thanks for choosing Bold.
June 28, 2021
Bold Subscription app is not only wonderful and just what I need for my e-commerce site, but I am blown away by the level of support in customer service. Gaurav went above and beyond to meet my needs! Thank you!
Thank you for the kind review. We are so happy that Gaurav was there to help and it's our pleasure. Thank you for choosing Bold!
June 25, 2021
The customer service is just AMAZING! Kelsey was great and helped answer all of my questions! They go above and beyond every time I need help!
Thank you for your kind review. We are so happy that Kelsey was there to provide you with the support you needed. We are always there when you need us, thank you for choosing Bold!
June 24, 2021
Gagandeep and their customer support team are great. They took the time to work out a few issues we were having. They also took the time to educate us on some shopify features that we were looking to utilize. Very happy with our purchase of this app so far.
We really appreciate the review. We are so happy that we could help you with out with our app. Thank you for choosing Bold!
June 24, 2021
Currently this app is experiencing a lot of issues due to changes Shopify made back in November. I'm seeing a lot of errors when I try to make changes to customer subscriptions, and it's affecting my customer experience. The Bold team is responsive whenever the issue occurs, but each time I'm assigned to a different team member and I've had to describe the issue over and over again.
June 17, 2021
My boy Nil was the best help. I appreciate his help so much. I dont know what i have done without him
Appreciate the review. Kudos has been passed along to Nir. Thanks for choosing Bold.
June 14, 2021
The app has some features that could be better but the support is great. I have worked with Gagandeep, Chelsea and Guarav and they have all been amazing!
Appreciate the review! Kudos have been passed on to Gagandeep, Challi, and Gaurav.
June 9, 2021
Customer service live chat was great. got everything I needed. The only downside is I had to wait for each question to be answered. Possibly serving multiple people at once. Other than that Gagandeep was pleasant and knowlegeble!
Thank you for the review! Kudos will be passed along to Gagandeep.
Oct. 6, 2021
This is a simple app to make subscriptions on my website The help center is wonderful for quick reliable solutions and help, especially Gagandeep . Update - had another reason to contact the help desk and got a swift reply with all the answers I needed (so no back and forth) from the representative Kelsey.
Thank you for the review! Kudos have been passed along to Gagandeep.
Nov. 8, 2021
Great functionality! Definitely a game-changer. Support is always helpful and quick to respond. If you need to have recurring payments in your products, this is the app for you. Chintak was amazing in support!
Appreciate the kind words! Thanks for choosing Bold.
June 3, 2021
Great app and customer service is on point! Always happy to help and quick with a resolution! Shout out to Jericho!
Thank you for the review! We are so thrilled that Jericho was there to provide you with the help the you needed. Thank you for choosing Bold.
June 2, 2021
i really love these guy! they have the best customer support team ive ever reached out to. theyre always ready to help with any customizations or instructions. thanks guys!
Thank you so much for the kind review! It's always a pleasure that we can assist you, we are always happy and ready to help. Thank you for choosing Bold!!
May 29, 2021
I am brand new to Bold. I'm eager to get it up and running. I had some initial problems with set up but GUARAV stuck with it until it was resolved. Earlier, the onboarding team of Colin was very helpful too. He was with another person and I apologize I can not remember her name but I got the impression she may have been the supervisor) While I have not had a test run with sales yet, so far this has been a pleasant experience. I'll update as we being to make sales.
May 26, 2021
The app is well designed, but very limited in what it can do without paying for custom coding. However, customer service is AMAZING! I've worked with a few agents, but Gagandeep was the best. She helped me resolve an issue that took a bit of back and forth with the team, but she hung in there with me until my issue with subscription frequency display was resolved. I'm happy with the app so far in it's basic form, but would love to see an out-of-the-box capability of building your own box with customers without a ton of extra coding work.
Appreciate the kind words, they will be passed along to Gagandeep. Your feedback is heard, and will go towards adding functionality and features to our Subscriptions V2 App going forward. Thanks for choosing Bold.
May 25, 2021
Not quite as user friendly as it could be for non-discount subscriber products. (i.e. monthly subscription boxes, product of the month club, etc.)
Appreciate the review. Sorry that our app isn't yet user friendly enough with the referenced features, we'll use your feedback to continue to improve our app. Thanks for choosing Bold.
May 22, 2021
Maybe im dumb, but im looking for app that can create a automatic subscription ex. 10$ a month every month regardless of what product they buy? the subscription is not based on the product but more of a memebership that allows them to buy off the site, cant this app do it?
May 19, 2021
I am having a horrible experience with V2... After 6 months of using it, I still cannot believe how poor this product is. I have had issues with every single part of it : customers unable to change their shipping addresses, their variants, their payement information... Nothing really works consistently with it and my customer AND myself have completely lost trust that we can rely on it. Some simple tickets have been open for over 5 months.... ridiculous. Every time I contact the support team, they answer quickly and are all kind and full of Sorries and apologies but it only makes me feel like im stuck in an abusive relationship... no improvements, no adjustments and no real action to change the situation are being done! All this to say that I am migrating away right now... I would NOT advice to go with this V2 version, not now anyways... only troubles in the horizon. I am super disappointed. On a positive note, they happily reimbursed me twice for the service (I imagine that they are well aware that their product is really bad right now...)
Apologies for the experience you had. I understand the frustration this must have caused. Our development team is constantly working to improve our apps. The feedback you've provided will go towards bettering Subscriptions V2 going forward.