BOLD Subscriptions
Top Subscription App for Shopify | Maximize Every Subscriber
Rating
4.3
feedback
392
chart
#1,327
All reviews
Rating Breakdown
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March 10, 2021
Great tech support by Priyanka&team for setting up the app instantly. The V2 has quite a few interesting features. Waiting for the migration plan from V1 to V2.
March 9, 2021
Jericho has been a huge support in helping me set up the subscription service to my website. He's helping me to work through my lack of tech knowledge and I'm almost ready to launch because of him!
Thank you for your review. We are thrilled that Jericho was there to help you with the set up. Looking forward to your launch!
March 8, 2021
great tech support, although some of the features and functions that I need weren't able to achieve. But still, they find alternative solutions.
Thank you for your review. We are happy that we were able to find alternate solution to get you going! Thank you for choosing Bold.
March 8, 2021
Great App support from Aryan, quick response and got us set up as we have limited coding expertise.
Thank you for your review. So happy that Aryan was there to help! Thank you for choosing Bold!
March 8, 2021
Aryan from BOLD was absolutely incredible. He went above and beyond for our team over here and we couldn't be happier. Thank you for the stellar customer support!
Thank you for your review. So pleased that Aryan able to help you. Thank you for choosing Bold, we look forward to working with you more.
March 8, 2021
Gaurav was a HUGE help!! Fixing an issue that allows me to launch TODAY! Thank you!! Really impressed with the BOLD support on my first few days as a customer!
Thank you for your review. We are so happy that Gaurav was able to help you, we are so excited to see you launch. Thank you for choosing Bold!
March 8, 2021
Customer Service is insane. Immediately responsive and incredibly helpful! I couldn't figure out how to customize some of the widget components and Gustav helped build EXACTLY what i needed.
Thank you for your review. We are so thrilled that Gustav was there to help you and that he helped you with exactly what you needed! Thank you for choosing Bold!
March 2, 2021
Very helpful. Went ahead and found my issue in the cart and added some custome JS script to make the cart work effectively for us. Thanks again!
Thank you for your review. We are so thrilled that we were able to help you find the issue and resolve it, we are always there to help you!
March 12, 2021
Nir was once again great help, fixing some design issues for me. We are using Bold now for a while because their design is the simplest and does not look super techy in my shop. Thanks a lot!
Thank you for your review. So pleased that Nir was there to help you and quickly. Thank you for choosing Bold!
March 2, 2021
Nir resolved my issue quickly, which was helping to customize the colors of the "manage subscriptions" page on my site. Thanks Nir!
Thank you for your review. We are happy that Nir was able to resolve your issue. Thank you for choosing Bold!
March 2, 2021
Jericho helped me out very quickly with my issue. Great support and easy to use product. Thanks Jericho!
Thank you for your review. We are so pleased that your issue was resolved quickly and that Jericho was there to help. Thank you for choosing Bold!
March 2, 2021
signed up 132 subscribers week 1. week 2 as they are all to be billed the 2nd time, only 2 get a bill. the other 130 are gone. no record of them at Bold at all. total joke. customer service say 3-5 days to get back. there is no phone number to call. finally get someone on chat, who tells me the developers dont have time to talk to the customers and someone will work on it sometime soon. total joke. been working on this for 7 hours and still no answers as to why all of my subscribers disappeared at midnight on their app.. bigger joke is that Shopify's response is that it's not their problem, contact the app im using. oh, you mean the one im using based on your recommendation? found on your website? it's time for internet companies to be accountable!
Thank you for your review. I am terribly sorry for the inconvenience this all has caused you. Rest assured we are working diligently on resolving this issue. Thank you so much for your patience.
March 1, 2021
App has a few bugs, still need some improvement. But overall, it works great! Good customer service... Very helpful from my friend Simran!
Thank you for your review. We are happy to hear that Simran was there to help! We are constantly working on app improvements and your feedback is important to us. Thank you for choosing Bold!
Feb. 24, 2021
This app makes it easy to bring a subscription based business model to the marketplace. I wasn't completely understanding how to set up my subscription groups. I requested some chat assistance from the support team and Nir was with me quickly and helped me get everything worked out. In fact, I now call him "Magic Touch Nir" because his help was so clear and effective in helping me get the product working correctly on my shop. Thanks to the entire BOLD team for making GREAT apps that really help Shopify store owners stay focused on growing their business - not figuring out how to code to make something happen on the store. And, special thanks to "Magic Touch Nir" for the help and quick response!
Thank you so much for your kind review. We are very happy that Nir was there to help you and it's always a pleasure to help. Thank you for choosing Bold!
Feb. 23, 2021
Really disappointed that BOLD created a new version of their app but just left us in the dust... they said months ago that migration was coming soon but they have done nothing and say its still not available for us. So for us to switch to the new version we would have to install the new version and manually migrate all of our customers and subscriptions ourselves. I don't think BOLD values their customers.
Thank you for your review. We sincerely apologize for the inconvenience this may have caused. We are working really hard on rolling out migrations, thank you for your feedback.
Feb. 23, 2021
They help me with the manual set-up in 5 minutes everything works. Very happy with the services. I recommande!
Thank you so much for your review and recommendation!
Feb. 19, 2021
I rated this great app 4 stars because a couple of features very important for my website (and included in the description pages of the new version) are still not available on the V2 version. This is unlucky for us, but I am confident the developers will update the app soon, as promised. On the other hand, I rate 5+++ stars the support I received: questions about features, design tweaks, help with spam, and many other issues. Everyone I spoke to or chatted with was extremely helpful and competent. Gaurav, Gangadeep, Priyanka, a shout-out -and thank you :)- to all of you!
Feb. 19, 2021
Superb service and the subscription app is magic! I installed the app and had a few UX issues that needed to be resolved. I wasn't expecting it to be sorted over chat - thanks, Jericho! Well done bold, first-class service
Thank you so much for your review. We are so happy that Jericho was there to sort out the issues you were having over chat, we are always happy to help! Thank you for choosing Bold!
Feb. 19, 2021
Great customer service provided in a timely manner (by their rep Evan) to resolve a complicated issue that I had. I appreciate the user-friendly design that the app provides as well. Definitely recommend!
Thank you for your review. We are so thrilled that Evan was able to resolved the issue you were having. Thank you for the recommendation and thank you for choosing Bold!
Feb. 17, 2021
Had a good chat with customer service (Laurel and Sid). Unfortunately unable to resolve shipping prices on subscriptions due to Shopify automatically defaulting to lowest shipping rates. Overall good system though. Cheers.
Thank you so much for your review. We are so happy that Laurel and Sid was able to provide you with the service you needed. We are constantly working on making our app better and we really appreciate your feedback!