BOLD Subscriptions App
Maximize Subscriptions Sales and Sell More to Every Subscriber
Rating
4.2
feedback
367
chart
#2,997
All reviews
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Oct. 22, 2024
The customer support team have made the Migration extremely easy for us. A big thank you to Krupa, Chase, Daniel P and Chaysen.
Oct. 22, 2024
If I could give them a 0 I would. Things have worked fine for the last 4 years that I had been using V1. But the migration to V2 has been a disaster. Today is October 22 and since October 8, when their Tier 2 team got everything 'fixed', customers have been unable to order non-subscription products from my site. Today's rep told me " the action that needs to be taken must be done by our app developers and they are currently addressing critical and high-priority issues that have emerged in some of our other projects." I'd steer clear!
Oct. 21, 2024
This app is a huge enabler for the e-commerce side of our business, and the updates over v1 make it significantly easier for customers to manage their own subscription changes. When we have had questions or integration items to address, the BOLD team has been responsive and thorough. Special shout out to Brysen on the customer support team--thank you for going the extra mile to thoroughly address our questions.
This made our day!! So glad to hear you're enjoying it 🙌
Oct. 19, 2024
I forbindelse med en migration af subscribers fra Bold Subsciptions v1 til Bold Subscriptions with Shopify Payment har jeg fået fantastisk hjælp i denne uge af Cody i Customer Service. Cody holdt fokus på opgaven, holdt mig løbende godt informeret om processen og kom i mål med det.
Oct. 18, 2024
Good customer service however wish they had a phone number. Too much back and forth with emails and things can be resolved quicker if you can speak with an agent on the phone. But the service we received via email was helpful just time consuming.
Oct. 17, 2024
I wanted to provide feedback regarding the recent migration of my subscription. Unfortunately, the experience has been less than satisfactory. Since the migration, the shipping method and store pickup options haven’t been functioning properly, and this has caused significant inconvenience. I’ve always appreciated your service in the past, but this transition has been frustrating, and I cannot rate it positively in its current state. If there is anything that can be done to resolve these issues, I’d be happy to discuss further.
Dec. 2, 2024
We had an issue with the Liquid code that meant that we couldn't make full use of the application's functionality. Taylor made an amendment to the code remotely and got us up and running within an hour. Very happy!
Oct. 15, 2024
Just got migrated with bold subscription, Chintak was absolutely awesome, so helpful, knew what he was doing going extra mile and all. Chintak is the reason you got a 5-star rating from me.
Oct. 15, 2024
We mucked around for months trying to figure out what to do and when to start our migration form Subs V1 to Subscriptions to Shopify Checkout. Cheyson and Cody and his team jumped in and sorted everything out with simple easy steps and it took no time. This took all the pain away and in the end was a very simple process. Thanks to you both and your teams, we certainly appreciate your assistance.
Oct. 9, 2024
Bold subscriptions has been a nightmare since we installed it, in their first version (V1) they could never figure out why our taxes were being charged incorrectly after years of problems so we would have to manually fix this for each order. Now with the new Bold subscription migration they did from V1 they have no idea what they're doing. First they told us groups could have 865 products and it didn't work so they said 650 products and now months later they tell us after the fact it has to be 250 products maximum. There is no way to be notified if you have a new subscription, cancelled subscription or paused subscription. The order notes from checkout aren't carried into the order so those notes do not come through properly. Right now the latest problem is that after subscribing to a product and adding to cart, it's not saying that it's a subscription item so we have no idea if it's working. Overall terrible experience and the new app is useless, they don't know what they're doing.
Oct. 7, 2024
Just went through the migration process from v1 to BOLD Shopify Checkout and it was a very smooth process that was significantly helped by the amazing customer service provided by Daniel and Chaysen.
Oct. 4, 2024
The AI chat bot on the chat isn't very helpful, but it's pretty easy to get connected with a live agent and Chintak is always very helpful!
Oct. 3, 2024
I've worked with Chaysen a few times and he helped me migrate to the new version of Bold, and I am very appreciative of him!
Oct. 2, 2024
Chintak helped me when I didn't want to be helped. I wanted him to just do it all! But with some breath work, a bit of patience and his PATIENCE combined we had success in less time then I'd expected.
Sept. 30, 2024
Many functions not able to perform compared to the old bold v1. Hope could improve.
Sept. 23, 2024
BOLD has worked well for my business for the last 5 years. It's been reliable and help was provided whenever I had a (rare) issue. I just migrated from V1 to V2 and support was helpful throughout the whole process. Everything is working well so far, and I appreciate Chintak walking me through all the steps.
Sept. 19, 2024
I signed up for Bold to try their product. One of the features they advertised did not work as expected, so the next day I uninstalled their app and requested a refund. They REFUSED to provide a refund and told me I had to wait until the charge went through, paid for their app even though I'm not even using it, and then request a refund. This is crazy. If you install the Bold app and it doesn't' work for you, be prepared to get ripped off or waste your time in a process designed to rip you off.