BOLD Subscriptions
Top Subscription App for Shopify | Maximize Every Subscriber
Rating
4.2
feedback
424
chart
#1,505
All reviews
Rating Breakdown
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Jan. 11, 2024
Bold has been amazing in us being able to set up subscriptions, the integration into shopify has really helped us to expand our services of products! Great app, customer service has been awesome, would recommend to anyone who is looking to add recurring payments and subscriptions!
Thank you for such a wonderful review. This truly makes our day! We can't wait to see your business grow with Bold! Cheers!
Jan. 11, 2024
Daniel was an excellent representative for your compay. He was extremely knowledgeable, patient and personable
Thank you so much for your review and kind words to our specialist, Daniel! We'll be sure to pass them along. Thanks for choosing Bold!
Jan. 11, 2024
The Bold app is sensational. I worked with Krupa at Bold to make sure that my motion theme upgrade on Shopify was in sync with the Bold app. Krupa was professional, courteous and a knowledgeable problem solver. He took the extra step of checking everything from the customer perspective and resolved all outstanding issues immediately. I truly appreciated his technical expertise. There was no runaround, no deflection - just a resolution of the issue. Finally, the Bold subscription is critical to our sales. 5 Stars +
Thank you for your wonderful review - it really made our day! Words like your motivate us to continually improve. We hope that you'll be excited for all that's to come in the future too! All the best from the Bold team!
Jan. 11, 2024
Everything works like clockwork, and the UI is easy to use.
Thank you for your kind review! We look forward to seeing your growth with Bold Subscriptions! Cheers!
Jan. 9, 2024
Best subscription app I have found! Super easy to install and any slight user errors on my part the Krupa from their customer service team was able to help me asap!
Thanks so much for your wonderful review! We are so glad you are finding the app easy to use and that Krupa was able to help you so efficiently! Thanks for choosing Bold!
Jan. 15, 2024
Super customer support, really enjoy the app for our subscribers. Still in the process of migrating legacy subscribers from our old platform, but so far the Bold app and the support we've experienced has been great. Shout out to Krupa!
Jan. 3, 2024
There are some limitations of the app that doesn't quite suite our needs, so only giving it three stars. Customer service is great, though. Wanted to give a shout out to Krupa who responded quickly to our questions and was very courteous and got to the crux of our question.
Thanks so much for your open feedback, we certainly appreciate that you took the time to write in. Our team has reached out to see if we can determine some of your needs more specifically, as there are many new features on the horizon. Bold Subscriptions is being actively developed with new features being added all the time. We would love to hear more about your needs!
Dec. 28, 2023
We worked with Krupa from their Support Team and he was efficient and resolved our concern quickly. Highly recommend!
Thanks for the great review! We are glad to hear that Krupa was able to resolve your concerns in a quick turnaround. Thanks for choosing Bold!
Dec. 13, 2023
Overpriced and lacking many useful features many other subscription apps have. Migration to other app took way longer than it should have so now I've had to pay for another month I didn't use. Worst subscription app ever. Don't waste your time.
Thank you for writing in to tell us more about your experience. Reviews like yours are extremely important to us! We are saddened to hear that Bold Subscriptions was not right for you at this time. Our team has reached out in the hopes of learning more. We are working hard to release many new features in the near future!
Dec. 6, 2023
Used to be on v1 and the app worked great. I was forced to switch to v2 and now come to find out they have removed important features, like failed order notifications to the merchant, we have to now manually run a report to figure this out, giving us horrible customer service to our customers. Second I had an issue, an error message from within the app and was told by support twice that it wasn’t their issue and to reach out to Shopify. Shopify told me I had to reach out to the app developer. I think it’s time I start looking for another app to use. Unfortunately the migration tot he new version went in the opposite direction that one would expect for a new app. It does have a nicer interface and can more easily interact with customer accounts, but all the internal features got worse. Like the way you have to set up options for customers to select a reoccurring time looks horrible on a product page now. Like I said the only nice part is the interacting a with customer accounts is a little better than before. It’s a shame because I’ve been using this app for 3+ years.
Thanks so much for taking the time to write in with your feedback. I can assure you that your suggestions are incredibly important to us and helpful to our development team. Bold Subscriptions is developing new features everyday and we are happy to pass along your suggestions. Our specialist has reached out in the hopes of providing more assistance.
Dec. 5, 2023
Bold's support has been excellent. We recently worked with Krupa, who was knowledgeable, responsive, and helpful in getting our issue resolved quickly.
Thank you for your kind words about our support team. That truly makes our day! We are so glad to hear that Krupa was able to help you so efficiently. We are always happy to help!
Nov. 22, 2023
Krupa was a big help! Thanks so much!
Thanks for your kind review. We'll be sure to pass along your kind words to Krupa! Cheers!
Nov. 15, 2023
Staff was super helpful when I had an issue. Thanks Krupa!
We are so glad you had such helpful assistance from Krupa. We are always here for you! Thanks for your kind review and thanks for choosing Bold!
Nov. 14, 2023
Really appreciate the customer service at Bold. Krupa is my problem solver and does that very well. The app itself has some significant gaps in user friendliness, but I'm giving it 5 stars because it's robust and has a can-do attitude. Hopefully the UX issues will be sorted along the way.
We are so happy to hear of your positive experience with Krupa! We'll be sure to pass along your kind words. Thanks for taking the time to write in. We also feel we have a can-do attitude! Stay tuned for more developments and improvements coming in Bold Subscriptions. We are working hard to bring you the best experience possible!
Nov. 3, 2023
The transition to V1 to V2 was great thanks to Cody and Krupa. Looking forward to seeing how the new version works for my business!
We are so glad to read of your positive migration experience, thanks so much for writing in with your wonderful review! We'll be sure to pass along your kind words to our migration team. Thanks for choosing Bold!
Nov. 1, 2023
I switched to Bold from Recharge because I was having so many issues and their customer service is like non-existent, they are very bad at it. But I'm happy that at Bold, customer service team is great, they are always fast to help and resolve our issues, shout out to Kupra for always being fast to help. I'm happy I decided to switch.
Thank you so much for taking the time to write in about your experience! We are just thrilled to hear about your positive experience with our support team and Bold Subscriptions. We are so glad you switched to Bold as well!
Oct. 24, 2023
Bold has helped us add subscription functionality to our site and are super helpful in any support issue that we have - from installation to customer issues. Recently, Chandan helped us navigate a customer support issue where the customers' profile was missing a bit of info that was preventing us from swapping their product. They helped us solve the problem quickly! Thanks Chandan!
We are so glad to hear that you are enjoying our app and Chandan was able to provide you with such quick and helpful support. Our specialists are always happy to help! Thanks so much for your kind review!
Oct. 23, 2023
Gone from being an awesome app to complete rubbish with the v2 launch. I've been told after migrating from version 1 to version 2 that my store is no longer compatible with their app and I need to hire a coder to make my store compatible. I can't convey how painful it has been dealing with these guys, this process has caused me tons of pissed of customers, most of my products are no longer compatible with this app and i'm still getting to pay for it. This is after they confirmed my "eligibility" to use the v2 platform. Who ever designed the v2 well done in screwing up a part of my business and now I have to find an app that will actually work.
We are so sorry to hear of your disappointing experience. Your feedback is greatly appreciated and will be very useful to our development team. Bold Subscriptions is constantly releasing new features and our team is working to add the features that are most important to our merchants. I can confirm our support team is working closely with you to sort out the issues you have faced. We will do all we can to get you back on track.