BON Loyalty Program & Rewards
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The app and their customer service team has been wonderful. Above and beyond! Not only are they super responsive, they gave me tips for getting started and have helped me set up a custom reviews connection to a reviews app that they don't have a standard built-in earnings connection with. I first worked with Ame (who was great!), and even though when I logged in sometimes a different rep responded (likely due to time-zone differences), they were always up to date on my status and project and always professional, and were able to help me with what I needed. I highly recommend this app so far!
Hi Sugar Wood NYC, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Hazelさんの丁寧・親切なサポートですぐに解決しました。ありがとうございました！
こんにちは アムノス手芸 - atelier SHEEP & SHEPHERD 様、 このたびは、素敵な★5のレビューをお寄せいただき、誠にありがとうございます！ ご不明な点やサポートが必要な場合は、どうぞお気軽にご連絡ください。ウェブサイトのチャットから直接ご連絡いただくか、[email protected] までメールをお送りいただければ幸いです。いつでもお力になれるよう努めております。 今後ともどうぞよろしくお願いいたします。
Excellent app with outstanding support Bon has been incredibly useful for us and is genuinely easy to use. It comes packed with features that let us do exactly what we want with our loyalty and rewards program, it covers everything we need without feeling complicated. But honestly the biggest standout has been the support. The entire team is available 24/7 and extremely helpful, but specifically Hazel has been amazing, quick to respond, patient with our questions, assertive in solving problems, and clearly genuinely cares about making sure things work right for our business. She's consistently supportive and on point every single time. The kind of support that makes you actually want to keep using the app longterm. Highly recommend this app to anyone looking for a solid rewards program with support that actually has your back.
Hi Toko Sawit untuk Petani, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Hazel and Haley are really nice and patient to reply any question from us! really reliable for us!
Hi Wavytalk, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
This is the perfect app if you're looking to launch a loyalty program. Many options, and you can easily customize the design and translate it into your own language by yourself. And best of all, the support is friendly, helpful, and available 24/7. :)
Hi Joplin, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
This app comes with comprehensive features. Almost all your ideas for a membership loyalty program can be realized here with simple operations, and it offers great value for money. It’s worth mentioning that we ran into a few issues during use, and BON’s customer service provided highly satisfying responses and solutions. They saved us plenty of hassle and time, and our communications were really pleasant. You can customize pages and popups to display in various formats to fit your needs, and the outstanding results speak for themselves. I’d highly recommend this software to everyone.
Hi Rolowaysafe, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Just getting started on this app, but so glad there is a free option. The customer service they provide even being free is incredible!
Hi hope + joy collective, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
top efficiency and fast reply
Hi IamFit, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Ann and customer service is so amazing! helped me through everything that I needed and got me setup quickly.
Hi Blue Rose Pottery, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Great customer service- Fast and friendly!!
Hi VelvetNook&Roast, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
I am testing on this plugin, with API development too. I am very much appreciate to their support team and dev team, Haley, Hazel, Dannie, Mia, Ann and their dev are very supportive. By the meantime I also testing out the feature of this plugin, I believe they would implement more feature and settings to best fit to we customers the desire settings on our platform. Well done
Hi 1 KAINUO HEALTHCARE, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Çok başarılı
Merhaba Jabotter, Bize böyle harika bir 5 yıldızlı değerlendirme bıraktığınız için çok teşekkür ederiz! Herhangi bir yardıma ihtiyacınız olursa veya sorularınız varsa, lütfen bizimle iletişime geçmekten çekinmeyin. Web sitemiz üzerinden doğrudan sohbet edebilir veya [email protected] adresine e-posta gönderebilirsiniz. Size yardımcı olmak için her zaman buradayız!
A must-have app for anyone with a Shopify store wanting to launch a loyalty program. The features available are brilliant and the customer service to help get you set up makes it effortless. Thank you to Ann who assisted me along the way and made it a seamless process, appreciate you so much!
Hi Direct Drainage, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
We had this app recommended to me as it works in well with Judge.me and Klaviyo. So far, it is pretty simple to work with and the Support team has been amazing, they have been available to us almost instantly each time we have used their Live Chat feature. Thank you to Hazel for her amazing help. Our only feature request is that custom CSS should be built into every pricing structure, not just the Growth plan as it should be easy for stores to have the fonts and styling to match their store as much as you can - whether you are a small business or a larger business. But their support is helping me now to work through getting this enabled for us, which we are super grateful for.
Hi Splash'd®, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Hazel did a great job helping me resolve my concerns.
Hi Glowin Supply - Wholesale Restaurant Supplies, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Great experience, Hazel was super helpful and I really appreciated the support!
Hi Mila Mae and Co, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Bon Loyalty offers a competitive price for the number of features included, and their built-in translation functionality is a real advantage compared with many other apps in this category. Their chat support is also responsive and usually willing to help, which is appreciated. However, I am giving 3 stars for two main reasons. First, the app is not very intuitive to navigate. Many configuration settings are difficult to find, and the structure of the app can feel confusing. Support explained that this is partly because the app has many features, but in my view, if merchants cannot easily find or properly use those features, then the value of having so many features is reduced. Thankfully, their chat support can often help guide users through the app, but the app itself should be easier to understand and configure without needing support so often. Second, the support team does not always seem to have deep technical knowledge of the app or Shopify behavior, and this can lead to misleading answers. For example, we asked about the “Refer a Friend” landing page flow. After a user clicks the referral link and signs in, the app was sending them to Shopify’s default login page and leaving them there, instead of bringing them back to the referral page. This breaks the user journey and makes an important referral feature much less effective, because the customer can easily get lost and fail to complete the process. The initial answer from support was that this was due to Shopify’s technical limitations and that they could not control the authentication process. However, this was inaccurate. Shopify supports a simple return URL parameter that can bring the user back to the original page after login. We implemented this ourselves in around 30 minutes. After that, support acknowledged that their answer had been incomplete and said they would share it with their development team. Hopefully this will be corrected properly in the app. Overall, Bon Loyalty has strong potential, especially because of its pricing, feature set, and translation support. But the app needs a more intuitive interface, and the support team needs stronger technical knowledge, especially when merchants are relying on them for important customer-facing flows.
Hi Brewing Beauty Co., Thank you so much for taking the time to leave a review and share your experience with us. We truly value feedback from merchants like you, as it helps us continue improving BON for everyone. Regarding the app's UI and navigation, I'm sorry to hear that finding settings and configurations wasn't as intuitive as you expected. If you're open to sharing more details, we'd genuinely love to learn which parts of the experience felt difficult to navigate. Your insights would help us better understand where we can improve and create a smoother setup experience for our merchants. As for the redirect behavior after login from the "Refer a Friend" page, previously, the post-login redirection was limited. After revisiting the matter, our team found that Shopify now allows merchants to customize the post-login redirect destination. I'm actually very glad that you found a way to make the experience more convenient for your customers. Your feedback also gave us a valuable insight that we've shared with our team and noted for future improvements. I've personally reached out to you via email as well, as we'd love the opportunity to learn more about your experience and hear any additional thoughts you may have. We truly appreciate your feedback and hope to continue supporting you on your loyalty journey. ❤️
Great experience. I love this app/
Hi FC Como Women | Store, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Hazel was a great help in setting up the app on our website. Thank you for the excellent support!
Hi SKINOREA, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
great! great!great!
Hi NewFairings, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
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