BON Loyalty Program & Rewards
BON Loyalty Program, Rewards Referrals - Shopify Loyalty App
Rating
5.0
feedback
1,616
chart
#414
All reviews
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Feb. 7, 2025
Hazel is very helping! And I like Bon Loyalty as they can able to do and customise what I want
Hello KLFC, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Feb. 6, 2025
I am new to using Shopify. Mia was extremely kind, patient and helpful as I explained my needs in layman's terms. She repeated back to clarify her understanding and was right on top of getting me the solution I needed. I really appreciate companies that have outstanding user support. Thanks again Mia!
Hello Calistea, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Feb. 6, 2025
The app works excellently, Hazel from support team deserves special recognition. They were doing quick reponse & action. Thanks to their outstanding support, I got everything set up perfectly.
Hello ottostore.com, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Feb. 5, 2025
BON has been amazing. BON offers a wide range of functionality to offer your customers, easy implementation, and helpful support. All at a competitive monthly fee.
Hello Aluratek, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Feb. 4, 2025
Jean in support is awesome! Answered some questions we had before launch right away and they helped with a customization that was perfect for our promotion sales goals.
Hello Iron Joc Apparel, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Feb. 4, 2025
Toller und schneller Kundensupport, Mia and Maxxie sind eine tolle Hilfe gewesen. Gute features, VIP Stufen eignen sich super für uns.
Hallo YLUMI, vielen Dank, dass Sie sich die Zeit genommen haben, uns eine so wunderbare 5-Sterne-Bewertung zu hinterlassen! Falls Sie jemals Unterstützung benötigen oder Fragen haben, zögern Sie bitte nicht, uns zu kontaktieren. Sie können direkt über unsere Website mit uns chatten oder uns eine E-Mail an [email protected] senden. Wir sind jederzeit gerne für Sie da!
Feb. 3, 2025
Maxxie hat mir bei allen anliegen helfen können. 10 von 10 für diesen Support :)
Hallo Casualstoff, vielen Dank, dass Sie sich die Zeit genommen haben, uns eine so wunderbare 5-Sterne-Bewertung zu hinterlassen! Falls Sie jemals Unterstützung benötigen oder Fragen haben, zögern Sie bitte nicht, uns zu kontaktieren. Sie können direkt über unsere Website mit uns chatten oder uns eine E-Mail an [email protected] senden. Wir sind jederzeit gerne für Sie da!
Jan. 31, 2025
I just started to try with the free plan. So far, I am quite please to the set up process as the friendly assistants over Live Chat are really helpful and patience with me. Thanks Sunny and Jean
Hello myfitgenes, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Jan. 22, 2025
awesome app and awesome service from Cara
Hello Lethal Threat, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Jan. 22, 2025
Took a day for me to set it up, whilst it's missing some features that would have been good to have, it's been quite simple to use so far. Hazel has been assisting me with the setup and was able to help get the kinks out from all the issues with the POS and loyalty page setup. Thanks a bunch and looking forward to seeing how this plugin will perform.
Hello ModernHome SG, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Jan. 22, 2025
Our store is migrating from Magento to Shopify Plus. In our previous loyalty program, points did not rely on discount codes, and the rules were simple. For example, users earned 1 point for every dollar spent, and 10 points could be redeemed for 1 dollar. A maximum of 20% of the total order amount could be paid with points. However, upon moving to Shopify, I found that all loyalty programs are poorly implemented. All point redemptions must rely on discount codes. Although Shopify allows a maximum of 5 discount codes to be used, it does not allow for a cap of 20% on the amount. For our existing users, using discount codes has become complex and unfamiliar, making the payment process very cumbersome. If we set the rule that discount codes obtained through points cannot be combined with other discount codes, it defeats the purpose of the loyalty program. If there were an app that could resolve this issue, our team would be willing to pay more for a subscription. Additionally, every discount voucher redeemed with points generates a separate discount code in the backend, which does not get automatically deleted after use. Over time, this results in many expired or used discount codes cluttering my backend discounts list, making management very cumbersome. This is the most difficult and confusing feature. It would be much better to create an automatic discount code that users could access each time they redeem a discount code, eliminating the need to generate a new fixed discount code (which is a problem with our current app). Since we are migrating from Magento to Shopify, we need to transfer old users' points to Bon. However, the app states that bulk importing of user and points data is allowed, but we must submit our data files to the Bon technical team for them to complete the bulk import. This is such an unfree and uncontrollable solution. I have to first contact customer service to make the request, then wait for them to submit a ticket to their technical team. By the time all the data is processed, it will already be two days later, and during that time, I don't know how many staff members have handled my customers' data. This is clearly not rigorous, not secure, and lagging. Old users could only use their points after the third day when Bon finished processing.
Hi Curtarra, We recently noticed your review and sincerely apologize for any inconvenience you may have experienced. We've sent you an email with additional details and would greatly appreciate it if you could check it at your earliest convenience. Your feedback is invaluable to us, and we’re always committed to providing you with the best experience. Here are a few clarifications regarding the points you raised: 1. Discount Mechanism From the beginning, we confirmed that the discount mechanism is managed by Shopify. To ensure accuracy, we also escalated your request for a 20% discount cap based on the total order value to Shopify API Support. After thorough discussions, Shopify also confirmed that BON, as a third-party app, operates within Shopify’s API limitations. Unfortunately, they do not offer control over discount stacking thresholds. However, Shopify confirmed that merchants using Shopify Plus can leverage Shopify Scripts to customize discount logic, such as setting maximum thresholds. We’ve shared their confirmation with you via email for your reference, and we encourage you to consider this option. 2. Discount Codes Management If managing expired or used discount codes has been a challenge, we’re happy to explore possible customizations to address this situation. A quick note: These codes are intentionally visible to allow customers to track redeemed rewards, even if unused immediately. This design helps reduce potential confusion or complaints from customers and is intended to benefit merchants. 3. Points Import Process Based on our records, the points import process was completed diligently and within less than 24 hours. However, we’re sorry to hear that it felt inconvenient or lengthy to you. To clarify, this feature isn’t publicly available to prevent errors caused by incorrect formatting (as experienced in the past). By entrusting this process to our experienced Dev team, we ensure accuracy and safeguard sensitive data like points, giving you peace of mind. Once again, we sincerely value your feedback and hope this clarifies the concerns you’ve raised. We’re looking forward to hearing from you and working towards your satisfaction. 🙏
Jan. 22, 2025
I had an amazing experience with BonLoyalty, and I want to give a special shout-out to Hazel for her exceptional help in setting everything up! She was incredibly patient, informative, and made the whole process smooth and stress-free. Her support truly made a difference, and I’m now set up and ready to enjoy all the great benefits. Highly recommend both the service and Hazel's excellent customer support
Hello usbeautybazaar, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Jan. 21, 2025
Der Service ist der beste, den ich kemals erlebt habe!!! <3 CARA und die anderen Mitarbeiter sind die besten!
Hallo Mariya Lazareva - SKIN & HEALTH, Vielen Dank, dass Sie sich die Zeit genommen haben, uns eine so wunderbare 5-Sterne-Bewertung zu hinterlassen! Wenn Sie jemals Unterstützung benötigen oder Fragen haben, zögern Sie bitte nicht, uns zu kontaktieren. Sie können uns direkt über unsere Website anschreiben oder uns eine E-Mail an [email protected] senden. Wir sind hier, um Ihnen jederzeit zu helfen!
Jan. 21, 2025
Stellar functionality and fantastic customer support. Super responsive and able to help solve problems and provide a nice human touch point. We are so happy with Bon Loyalty and look forward to working with them. Their team went above and beyond to help us get up and running.
Hello Slow Yourself Down, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Jan. 21, 2025
This app is just what I was looking for! Plus it was great experience with assistance by Hazel. Recommand.
Hello Kglowing, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Oct. 10, 2025
Re-writting again my review, Bon Team helped me a lot with the setups, especially Hazel was always there to help each step. Thank you so much for the fast response and the quality of customer service.
Hello Koreabe, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Jan. 20, 2025
Cara was wonderful help with helping me set it up. She really made the experience great for us with BON. She answered all of my questions and even gave suggestios before I asked. Wonderful customer service. Thank you Cara!!
Hello Turquoise & Tines, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Jan. 20, 2025
Brilliant help desk! second to none!
Hello Lisa Horton Crafts, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Jan. 20, 2025
Best support, fast and friendly.
Hello Medik8, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Jan. 20, 2025
The app works excellently, but Maxxie from support deserves special recognition. I was a bit confused about some settings, and they helped me understand and configure everything quickly and effectively. Their assistance was prompt and thorough. Thanks to their outstanding support, I got everything set up perfectly. Thank you!
Hello Cannibisters - The Herbal Apothecary, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!