BON Loyalty Program & Rewards
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Hazel from Support Restored My Legacy Plan - Outstanding Service! I ran into a major issue after reinstalling the Bon app – my original "Early Bird" legacy free plan, which I had as a founding member, was lost and I was put on the standard free plan. I contacted support feeling pretty frustrated, but Hazel provided absolutely outstanding assistance. She understood the situation regarding the legacy plan, patiently listened, and took the initiative to escalate the issue to her team and developers. Despite the plan being discontinued, Hazel arranged for an exception to be made and successfully got my original Early Bird plan reinstated as a token of appreciation for being an early supporter. This level of customer service, understanding, and willingness to go the extra mile to make things right is rare and incredibly appreciated. Thank you, Hazel and the Bon team!
Hello Easy Kasting, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Es muy buena app, muy versátil y fácil de usar, excelente atención por parte de Cara.
Hola CV Directo, ¡Muchísimas gracias por tomarte el tiempo de dejarnos una reseña tan maravillosa de 5 estrellas! Si alguna vez necesitas ayuda o tienes alguna pregunta, no dudes en ponerte en contacto con nosotros. Puedes chatear directamente con nosotros a través de nuestro sitio web o escribirnos a [email protected]. ¡Estamos aquí para ayudarte en todo lo que necesites!
Yes 100%. Mila the customer service support was very helpful and was a great support to me when I was stucked with my shopify store setup. She was very helpful and made my day. Thank you soooo much for your help.
Hello Joyce Wellness Studio, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
We've been wanting a loyalty scheme for our site for years now, but could never find that right one that was reasonably priced and did everything we needed. Bon has been the perfect fit for us, and their customer service from the beginning has been amazing and speedy with their response, especially Maxxie
Hello Tonic Studios USA, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Hello Avilia Home, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Cara was very kind in explaining the app and all its features. I can't wait to officially implement our loyalty program with Bon. They truly have everything we need and at the best price among other apps I've reviewed.
Hello Ecomas Shop, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
In the trial, it looks good，Customer service is very professional.
Hello TECASA KITCHEN, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
great service
Hello Coast Clothing Co, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
My first impression with Maxxie was good. She was helpful, kind, and knowledgeable, and I had a lot of complex questions and Maxxie stepped up to the plate with each and every question and concern I had....the whole process took about 30 mins as I was new to the app and setting it up, so I had a million and one questions....Thanks Maxxie.
Hello Lost Manly Shop, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
I was attended by Hazel promptly and professionally. My queries were answered and I was able to proceed with loyalty program.
Hello 360 Wellness DNA, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
un grand merci à Mia pour son aide et support
Bonjour Mell Beauty, Un grand merci d'avoir pris le temps de nous laisser un avis 5 étoiles si merveilleux ! Si vous avez besoin d'aide ou si vous avez des questions, n'hésitez pas à nous contacter. Vous pouvez discuter directement avec nous via notre site web ou nous envoyer un e-mail à [email protected]. Nous sommes là pour vous aider de toutes les manières possibles!
We’ve had a fantastic experience working with Maxxie and their Dev Agent, Andy. They went above and beyond to understand our unique requirements and helped us customize the app exactly to our needs. We truly appreciate the level of support and care the Maxxie team provided—it's rare to find a team so committed to customer success. Highly recommend!
Hello THE BROW SHOP, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Excellent customer service and the app has everything we need. Hazel has helped us out anytime we've needed help!
Hello Kalevala, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
This app is very useful for my needs and the customer service team has been extremely helpful. I have talked to Cara, Hazel, and Mia and they have all been great. They get back to me in a timely manner & help solve whatever is needed. I would recommend to everyone looking for a loyalty program to implement.
Hello Cleo Centric, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Hazel responded in minutes and answered all my questions! Customer Support was very good also everything is very intuitive.
Hello StarVinci®, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
I believe it provides almost all the necessary features at a reasonable price compared to other apps. What impresses me the most is the prompt and accurate customer service that resolves issues whenever they arise. Jean is the best customer support I’ve ever experienced.
Hello DODOSKIN, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
So so so good! Hazel is really hands on in helping you out with everything you need to know about the app. It has all of the features I am looking for!
Hello Night Lust Co., Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
A great app for those starting out, the customer service is very helpful, especially Courtney and Mila
Hi Sweet Freedom, We're truly grateful for the opportunity to serve you. 💖 Your feedback is incredibly valuable to us as it helps us understand how we can continually improve and provide you with the best possible experience. Our Support team is overjoyed to receive your compliment for being 'great' and 'helpful'. However, we're curious to know the aspects you consider crucial in determining a 5-star service. Was there something specific that you felt could have been improved? Your perspective will provide us with a clear direction to refine our app and service. Thank you once again for choosing us, and for your willingness to help us grow. 🙏 We've personally reached out to you via email, and look forward to hearing from you.
We've been using this app on our Shopify store for some time now, and while it offers a range of useful features and improvements, the biggest advantage by far is the customer support team. They’re always responsive, kind, and ready to help with tailored solutions – no matter how big or small the issue is. It's truly the only app we've found that offers such a high standard of support. A special thank you to Hazel and Maandy – your help makes all the difference. Highly recommended!.
Hello Muma Concept, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
We're new users, but so far, the customer service has been top-notch. Mia has been exemplary.
Hello Black Clover, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
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