BON Loyalty Program & Rewards
Customer loyalty points & rewards program, VIP tier, referrals
Rating
5.0
feedback
1,734
chart
#409
All reviews
Review RSS Feed
Aug. 2, 2023
We really enjoy this app. Anna is great and they are always available for support when we need them. Really glad we came across this app.
Thank you so much for taking the time to leave us a fantastic 5-star review! We truly appreciate your kind words and are thrilled to hear that you had such a wonderful experience with Anna from the Support team! If you have further questions, please drop us a line via live chat or email [email protected]. Thank you for choosing us, and we look forward to serving you again! Liam BON team
Aug. 1, 2023
Stellar support from multiple people, and Genie specifically today with a image sizing issue. This rewards app has all of the features we needed for a good price compared to competitors that we also considered.
Thank you for choosing BON. Genie and our support team feel honored to have had the opportunity to serve you, and we look forward to welcoming you back soon. Your feedback is invaluable to us, and it motivates our team to keep striving for excellence. If there's anything else we can do for you or any way we can improve your experience further, please don't hesitate to reach out to us. Your satisfaction is our top priority. Liam BON team
July 31, 2023
Einfache Installation, macht spass damit zu Arbeiten, gute Integration auf das eigene Branding, Support ist Schnell, hilfreich und Lösungsorientiert. Fast Installation, it makes fun to work with! Good Integration in our own Branding. Fast & helpful Support!
Thank you for the glowing 5-star review! We're thrilled you had a fantastic experience with us. Our team is dedicated to delivering excellence, and your feedback encourages us to keep it up. If you have further questions, please drop us a line via live chat or email [email protected]. Thank you for choosing us, and we look forward to serving you again! Liam BON team
July 27, 2023
BON Loyalty has the best customer service by far! I have had three loyalty programs in total - BON Loyalty is my third - and they are the quickest and most knowledgeable. I love that my chat did not automatically close with my helper Genie. It also retains my previous conversations from the past (my previous reward programs would delete the conversations). Genie was very patient with all my questions, provided numerous helpful links for applying rewards to a customer's purchase, uploading a preexisting customer/point csv, and so much more. Thank you Genie!
We are absolutely thrilled to have received your amazing 5-star review! At BON, we strive to deliver a memorable experience to each and every customer, Genie's efforts are a true reflection of our values, and we couldn't be more proud to have her as a part of our team. We are really grateful for your trust in us and for giving us the opportunity to serve you. If you have further questions, please drop us a line via live chat or email [email protected]. We are always ready to support you! Liam BON team
July 23, 2023
Very helpful and I can say this would be a quite perfect solution for starter websites to do the loyalty program. Just need some improvement on customizing and branding of some features
We are overjoyed to learn that you had a satisfying experience with our services. Providing top-notch customer service is our primary goal, and your review reassures us that we are on the right track. Your satisfaction is a great source of motivation for our team, and it encourages us to keep delivering excellent service. I also understand that you have so many ideas to help us improve the customization and branding of some features. Please do not hesitate to share with us all your ideas, via our LiveChat or email. We are 24/7 ready to chat with you! Liam BON team
July 18, 2023
Amazing service! Really helpful. Cara is so nice, she helped me a lot very quickly and was super nice and professional.
Thanks so much for your amazing review. At BON, we strive to provide exceptional customer service and deliver top-notch products. Your feedback validates our efforts and motivates us to continue exceeding your expectations. We are genuinely grateful for customers like you who take the time to share their positive experiences. Once again, thank you for your kind words. We look forward to serving you again in the future. If you have any further questions, please feel free to drop us a line via live chat or email [email protected]. We are always ready to support you! Liam BON team
July 17, 2023
I enjoyed interacting with Genie, who displayed exceptional professionalism and efficiency while addressing my concerns. Her customer service skills are top-notch. Despite using Chinese as my primary language, Genie had no difficulty understanding my needs and assisting me promptly. I found her approach thoughtful, considerate and well-tuned to my requirements. I look forward to interacting with your team again in the future.
Your review made our day! We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We love that you enjoy using the BON app and found Genie's assistance so useful. We couldn’t create this loyalty program without great customers like you! hanks for choosing us, we can’t wait to help you again! Liam BON team
July 14, 2023
Very easy to use and set up. The free version we are using is ideal for a small business and the few queries I had were answered straight away. No complaints so far.
Thanks for your great review of our BON app & the Support service. We’ve passed your kind words on to our team. The whole team is passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience. Please let us know if there are any areas we can improve upon in the future, we value our customer’s feedback for helping us to keep improving! Liam BON team
July 13, 2023
Amazing App and Amazing Support from Anna to help integrate the App and assist with importing existing customers and their existing reward points. Anna was very friendly and kept me informed all the way with whats happening. Looking forward to using the App and increasing customer sales. Thanks
Thanks so much for your feedback! It makes our day hearing about how much our customers love the BON app and the great support service they’ve received from our team. We have passed on your review to Anna & the whole support team and look forward to seeing you again! If you have any further questions, please feel free to drop us a line via live chat or an email to [email protected]. We are always ready to support you! Liam BON team
July 28, 2023
The app didn't work for me, but they refunded me the full amount. Great customer service. I will try the app in a few months, see if the bugs are out. I did like the app a lot.
[Updated 21 July, 2023] As per our records, a refund was processed on 20 July, and it should have been credited back to your original payment method. If the funds have not been credited to your account, please let us know immediately, and we will take swift action to resolve the situation and ensure you receive your refund without any further delay. I'm sorry that the way our Support staff explained the synchronization process caused a slight misunderstanding, made you to worry although the data was actually fetched and complete long time before, but customer satisfaction is of utmost importance to us, and I want to assure you that we are committed to providing the best possible service. At BON, we value each customer and strive to maintain the highest standards in our services. Your feedback and experience are vital to us, and we want to use this situation as an opportunity to learn and improve. Thanks so much for providing us with an opportunity to serve you! ----------------------------- [July 12, 2023] Dear Meidinthecity, Here at BON, every support staff and technical staff, we care and we respect each of your words, your opinions. BON has a transparent refund policy and we always put your satisfaction first. Again, allow me to explain why some customer accounts don't sync right away. When a customer logs in/registers, his account will immediately appear in the Loyalty app. Conversely, if merchants (or 3rd-party apps) manually create customer accounts in the shop's admin, we have to fetch this data from Shopify to BON and the timeline can vary from a few minutes to a few hours. Rest assured that customer accounts will be periodically re-synced daily to ensure stable performance and user experience. We appreciate your detailed review, we understand that each feedback reflects the customer's true experience and that should help us grow. Please do not hesitate to chat with us if you have any further requests. Cara BON team
July 11, 2023
I have tried a few apps, this is the most easiest and efficient one I have used. I can tailor it to my stores needs and the help team are 100% there with any concerns. I would highly recommend this app.
Your review made our day, thank you so much 💕. We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We love that you enjoy using BON and found the Support service so useful. If you have any further questions, please feel free to drop us a line via live chat or email to [email protected]. We are always ready to support you! Liam BON Team.
July 11, 2023
The BON team was very supportive and patiently answered my questions! The app itself was useful and did what we needed. Highly recommend this app!
Store
Prime-Living Online Store
Using app
About 1 month
Taking the time to leave such a great review about our app and Support service, has really made our day 💕🙆! We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear we delivered on our promise to WOW you with our Loyalty program. If you have any further questions, please feel free to drop us a line via live chat or email to [email protected]. We are always ready to support you! Liam BON Team.
Sept. 7, 2023
POS Users BEWARE!!! I thought this app was great. They even have a feature to connect the Shopify POS to allow customers to earn points and claim rewards at the register. However this feature was released before it actually works. Thankfully we had 1 honest customer let us know that they claimed their rewards but their point balance never reduced. This reward was a $10 off coupon that they could have used several times due to the points not being removed. When speaking with support I was told that "Currently, the issue with Points are not automatically adjusted when customers redeem at your POS is till being worked on as future features." So in other words the feature never worked to begin with yet it was released and promoted and now the only way to know how much revenue we have lost is to go through thousands of transactions to see who used reward points multiple times without ever having their points removed. I had to manually remove the points in the back end for the customer that informed me of the issue. Needless to say we are turning the feature off and going on the hunt for a new rewards program. It is very disappointing to find out that you are losing only God knows how much revenue due to a plug in not being setup properly by the developer.
Store
thesnackhut
Using app
About 1 year
September 12, 2023 "BON's fundamental principle has always been to safeguard our users' interests diligently" This is Cara, I hope to address a recent misunderstanding: rest assured that every action involving point redemptions through our POS system must accurately reflect the buyer's remaining points balance by deducting points from their accounts. Regrettably, during your recent chat, there was a miscommunication and a support staff accidentally suggested otherwise. We take full responsibility for this oversight, and we really, sincerely, apologize for any confusion or frustration this may have caused. Yesterday, we have sent you a detailed report on the incident rectification and our reimbursement. We understand that nothing can completely compensate for the feelings you may have experienced (we feel for it), but we really hope to demonstrate our genuine commitment to resolving this matter promptly and to your satisfaction. Our primary objective is to ensure your comfort and trust in how we handle incidents, resolve issues, and, most importantly, safeguard your rights as a user. Let me hear your comment! ---------------------------------------- September 07, 2023 Good day to you, Thesnackhut team, Our team and Genie would like to express our gratitude for your amazing feedback. We are really happy that you put your trust in BON Loyalty! Our team will continue to work harder and provide better services to our merchants 🌸 If you need further support, we will always be waiting for you at live chat or [email protected] Warmest regards, Mia BON Team
July 9, 2023
Anna was extremely helpful and kind with her advice on modifying my rewards widget. Thank you! The app itself was real easy itself to install and get running. Everything is laid out well and it was easy to find where I needed to go to customize it for my needs. It only took me 30 minutes or so to get my widget up and running on my site with no coding required. So far great service and great app.
Dear Cozy Manga, We are sooo grateful that you found the time to leave us such a touching review! Your words are especially important to us since the combination of customer support and design flexibility is our priority. And the fact that you, our beloved merchant, value it is so heart-warming. Clients like you inspire us to become better every day. We wish your business the prosperity it deserves. And from our side, we will do our best for that! 🌻 If you have any further questions, please feel free to drop us a line via live chat or email to [email protected]. We are always ready to support you! All the best, Mia BON Team.
July 8, 2023
I just started to use the app and was able to setup my rewards program very quickly! I had a question and Genie helped me right away! Amazing support, thank you so much!
Hello White Diamond Nails Thank you so much for your awesome review! Your nice words motivate us a lot! Thanks to your kind words, we are trying our best to contribute to your success. If you have any other questions, just chat with us or email us at [email protected]. Cheers, Mia BON team
July 7, 2023
I'm starting to use this loyalty app, after researching many others, and so far it's working out very nicely. Also, support from Daisy is amazing - I had some questions after installation and she was super quick and helpful in answering them. Highly recommend!
Good day Axis Tango, We are all so happy that the support from Daisy can make you feel satisfied! Your trust motivates us to keep on developing the app and providing better services to our customers. If you have any further questions, please feel free to leave us a message via live chat or email to [email protected]. We are always ready to support you! 🙋🏻♀️ All the best, Mia BON Team.
Aug. 27, 2023
Great app, especially for businesses that don't know much about tech. We wanted to know how the app works and how to start putting it into action. They are always able to answer all of my questions and address my concerns. Genie answered quickly and gave us tips on how to use the app more effectively. Thank you so much!
Hi Acrysty Co. Our team, especially Emile, is super thrilled to read your awesome feedback. It's so great to have you with us and we can't be any happier to have satisfied you with BON! 🌸 We are just one message away via live chat or email address [email protected]. Your satisfaction is always our pride and joy! Best regards, Mia BON Team 💓
July 6, 2023
We've been using this app for perhaps over a year, after searching high and low for a decent loyalty app. The features are easy to use and it isn't difficult to set up. You can import all of your previous reviews through CSV. The best thing about this app is the customer service is second to none. They go above and beyond to make your requests happen and are always available to chat through the live chat option. I have spoke often to their chat and they are always so kind and helpful with my queries. Today I spoke to Genie, who is just a real gem, a total asset to the business. Thank you so much again for your continued help <3
Thank you so much for taking the time to post a review about your experience with the BON app and our support staff, Genie. Your feedback is incredibly important to us. We truly appreciate your kind words and are delighted to hear that you had a great experience with us. 💘🙌 If you have any further feedback or suggestions, please feel free to reach out to us. We are always here to listen and improve our services. Best regards, Liam BON Team
June 28, 2023
Genie was extremely helpful, very professional and patient with my query. At the end we came up with a solution to my problem and it made my day!
Thank you so much for taking the time to review the BON app. We are thrilled to hear that you had a positive experience with Daisy's assistance. Our team is dedicated to providing the best possible experience to our customers, and your review serves as a great motivation for us to continue delivering exceptional service. If you have any further feedback or questions, please do not hesitate to reach out to us. Liam BON team
June 25, 2023
Wonderful app! Works great and I love the integrations and ways people can be rewarded. Love the loyalty page feature. So many good things about this app.
We are so grateful you found the time to leave us such a touching review! Your words are essential to us since the combination of customer support and design flexibility is our priority. And the fact that you, our beloved merchant, value it is so heart-warming. Clients like you inspire us to become better every day. We wish your business the prosperity it deserves. And from our side, we will do our best for that! 🌻 If you have any further questions, please feel free to drop us a line via live chat or email to [email protected]. We are always ready to support you! All the best, Mia BON Team