BON Loyalty Program & Rewards
Customer loyalty points & rewards program, VIP tier, referrals
Rating
5.0
feedback
1,734
chart
#409
All reviews
Review RSS Feed
March 26, 2023
This app is very easy to use, the customer support is fast, and it is at a GREAT price! I definitely recommend this app.
Thank you so much for your awesome feedback on our app and support! We could not be any happier that we could assist you promptly. Thanks to your precious support, we are encouraged to work harder on improving BON. If you need our support, we will always be ready to give you a hand via our live chat or [email protected]! Yours sincerely, Liam BON Team.
March 24, 2023
Great customer support, very fast reactions. Ariel assisted me though the install process, got a reply within a minute every time. Would recommend!
Thanks a million! You made our day with your trust in our app and fantastic review! <3 Our team is happy to know you are satisfied with your BON experience! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Mia BON Team
March 21, 2023
Best app for loyalty program! But I hope one day it could be come out the function for user to change the earn points rule more flexiable. And BEST customer service ever for all the shopify apps I have used so far!
Thank you for being willing to accompany us on our journey to development. Your compliment on the app's user-friendly Support service truly encouraged us to try even harder to optimize. Just one more thing: we set a high standard for the app's possibility. More and more features are being researched and developed to fulfill merchants' requirements. Please share with us your idea. Even though new point-earning rules can take time to be produced, educated and launched, we always listen to customers' opinions to find the best. Please do not hesitate to reach out to us via the Chat widget or via the Support mailbox: [email protected] Cara Customer Support Manager https://bonloyalty.com/
March 21, 2023
I recommend this app because it's easy to use and the live support is very helpful. Thank you for your help Anna kudos!
Good day! It is not only Anna but the whole BON team, that works hard on delivering good service and meeting every customer's expectations individually! If you have further questions, please feel free to drop us a line via live chat or email at [email protected]. We are always ready to support you! All the best, Mia BON Team.
March 21, 2023
Bon were really helpful in smoothing the transition from another loyalty app that we had been using. Their chat/support system was very consistent and fast over the 2 days of our transition.
Good day! Thank you so much for leaving us such an awesome review! Your precious feedback motivates us to keep on improving the app and our support team. If you need further support, we will always be waiting for you at live chat or [email protected]. Your satisfaction is always our highest priority! Best regards, Mia
March 20, 2023
Very easy to set up and use. I did have questions, and the chat was immediately helpful. I highly recommend this app for your rewards program.
Hello, You made our day with your trust in our app and your awesome review! <3 Our team is all happy to know that you are satisfied with your BON experience! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Mia BON Team
March 16, 2023
Great Rewards program app with amazing fast customer support. Gene has been really helpful with any issues that have arised. Lots of happy customers getting their BON rewards
Good day to you Border Brewing Supplies, It is not only Genie but the whole BON staff, that works hard on delivering good service and meeting every customer's expectations individually! If you have further questions, please feel free to drop us a line via live chat or email at [email protected]. We are always ready to support you! All the best, Mia BON Team.
March 15, 2023
We've only just started using (not even fully configured yet) but our first experience with Bon customer support was in their assistance in importing our customer list, and their assistance was AWESOME and fast! Can't wait to get using the app!
Hello The Clean Pantry team, Thanks so much for your review! Our whole team is reading your nice words on how the team has assisted you to import data and set up the new Loyalty prohram! It's so kind of you taking the time to share with other merchants the experience with BON service! Just one more thing: A 4-star review seems not really like an entirely satisfactory experience. Here at BON, we truly hope to assist you with all our effort and bring back the best service possible. How can we continue to support you? What else we can do to make it to a 5* experience in your heart? Let us hear more about your feedback! Have a wonderful day! ^^ Cara BON team
March 15, 2023
Anna and Cara solved my problem within minutes and I was on my way! Thank you so much for the great customer service!!
Good day, You made our day with your trust in our app and your awesome review! 🌞 Cara and our team are all happy to know that you are satisfied with your BON experience! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Mia BON Team
March 15, 2023
Easy enough to install. I did have some isses that needed to be tweeked out but the support team is just excellent and very very reactive (thanks Cara, Ariel, Daisy, Cady... ). They really did their best to try to solve the issues as soon as possible. The app is now working great.
Thank you so much! You made our day with your trust in our app and your awesome review! 🌞 Cara and our team are all happy to know that you are satisfied with your BON experience! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Mia BON Team
March 15, 2023
Daisy is wonderful.. great service and quick assistance when I had a question. Thank you bon loyalty
Hi, Thank you so much for giving us a chance to support you! Our team (especially Daisy) is so happy to have you with us. Please do not hesitate to drop us a message via live chat or email at [email protected]. Yours sincerely, Mia BON Team
March 15, 2023
I have successfully set up this app to integrate into my website today and had all of my questions answered by lovely Daisy and Emile. Both ladies provided me with very clear, concise answers and were very patient with me. The app is very user friendly and I look forward to seeing the results of this app being integrated into my website.
Hi ^^ Thank you so much for your review! We are all so happy that our app (especially Emile and Daisy) - can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our merchants. If you need further support, we will always be waiting for you at live chat or [email protected] 💝 Best regards, Mia BON team
March 12, 2023
Amazing customer service! The app is super easy to set up and has more features than any of the other loyalty apps in the same price range. I'm very happy with everything.
We’re so happy to hear you had a great experience at BON. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
March 9, 2023
Wow! This app is great. I had a previous loyalty program that was going to cost me a lot more for all the features that this one has. I just finished the set up and had a few questions and Cady and Cara helped me right away. Great customer service and the features and value for this app are amazing.
Hi Bijou by SAM, Thank you for your great review. At BON, we work hard to offer high-quality service to every guest. We made sure to share this feedback with Cady and Cara to give them the recognition that they deserve. They would be delighted to hear your feedback! We are always happy to answer if you have any questions, just leave us a message or email us at [email protected] 🌸🌸 Have fun exploring our app, Mia BON Team
March 13, 2023
I love the BON app, and its support is 24x7. Whenever I logged on to work on BON their support is right there to answer any questions I might have. I have installed it in my Shopify store and looks amazing I like the branding feature and how easy to change the reward points and locate the widget where I like to appear. It is very easy to customise, especially without reading any manuals, and it is intuitive, but support is there also to get you through. Thanks, millions to the BON team. Day 2 I am testing out the Referral program on 1) How to customize the referral email - working 2) how to send the referral to a friend - sent via email 3) How will the friend use the referral link and receive the referral points - Yet to be tested but I am confident that it will work 4) Referrer will get reward points -yet to be tested but I am confident that it will work I have received a great support with problems I had to date and am quite happy to use this app. Jacqueline
[Update 12 March] Hello, I'm Cara, Customer Support Manager. I'm very sorry for any inconvenience. However, I'm worried that you may have misunderstood how the app works. I've sent a full detailed explanation to your mailbox, it would be really kind of you if you can spend just 5 minutes checking through. Here, I briefly summarize each case: 1/ The referral email shows the default domain of your store, not the commercial domain. We can always change it according to your request. 2/ How to send the referral to a friend - sent via email: we also support sending via Facebook & Twitter. 3/ How will the friend use the referral link and receive the referral points + Referrer will get reward points - not working: The referred friend, Noel, has not followed the referral steps successfully; therefore the two customers have not received points yet. We sent the detailed instruction to your mailbox. Please let us know your comment via email. Have a nice day! ------------------------- [Update 11 March] Good day to you La Maxime, Thank you so much for this amazing review. I'm delighted to hear our app's features and service were provided in a timely manner. Our support team was extremely excited to know about this! We always strive to provide the best support to our customers, as it is our top priority. This really gives us a huge incentive to make our app to become better for customers like you. If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you! Best regards, Mia BON Team.
March 8, 2023
Anna is really quick and efficient with responses. The app is super easy to navigate, I usually get frustrated when apps are all over the place but this one is amazing so far. Thanks Anna, and BON!
Hi SNNUDE, We are so glad that our team and Anna have been able to support you promptly. Thank you so much for leaving us such a wonderful review! We will work tirelessly to improve our app and make it exactly what you need for your business. 🚀 May you have any further requests, don't hesitate to get in touch with us via our live chat or email us at [email protected]. We are always ready to serve you! Cheers, Mia BON Team 🌸
March 2, 2023
I just started using this app for my store, and so far its a great app. Had a few questions about the widget and loyalty setups and Anna was so helpful. She made the whole setup process so smooth and answered all my questions. Amazing customer service, thank you Anna!!!
Thank you very much for your great review! We take pride in providing a comfortable experience for our beloved customers. The support team and Anna are very happy to assist you with setting up the new Loyalty program! 🎁🤗 We are always here for you in case you need direct support. Please do not hesitate to drop us a message via live chat or email at [email protected]. Yours sincerely, Mia BON Team
Feb. 28, 2023
Great app, easy to set up and Anna from support made sure everything was running smooth and branding off and ready.
Hi, Thank you so much for giving us a chance to support you! Our team (And Anna) is so happy to have you with us. <3 Don't hesitate to chat with us, or email us at [email protected] if you need any further support. Mia BON team
March 31, 2025
The app is okay, test thoroughly to make sure it works for you, they dont let you set 100% rewards for products, you have to set a specific dollar amount so if you have price changes you need to change every single reward.
Hi Intelligent Nutrients Pro, Thank you so much for sharing your thoughts on adjusting the Free Product discount to a percentage rather than a fixed amount. We really value your input, and our Product team has found the best way to address this. We’ve been trying to get in touch with you since April 2nd but haven’t heard back yet. We kindly hope you can check your inbox at your earliest convenience as we’re committed to resolving this for you. Thank you so much for your attention. We're looking forward to hearing from you.
Feb. 22, 2023
The app is still growing and maturing, but since I have used it in its early days and even until now, this app has been good and the customer service has been great! I am highly impressed with their ability to help out their users and in turn our customers with examples, walk through steps and overall great customer service. They have helped me set up and solidify the app and always help me when I need it. They keep adding more and more features as well and I'm excited to keep using this app and see how it grows.
We’re so happy to hear you had a great experience at BON. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Should you have any further requests, please contact us via our live chat or email us at [email protected]. We are always ready to serve you! Best regards, Mia BON Team.