BON Loyalty Program & Rewards

Dear RokTheBox team, Thank you for taking the time to leave us a review! We really appreciate your feedback. I truly understand the frustration these issues caused you :( Let me give you some brief explanations of the three concerns you shared in the review: 1. Why customers can get points without actually following the merchant's social media? The logic is that customers will get points when click on the button "Follow", even if they do not actually follow your social media accounts. Big companies like Facebook, Twitter,..etc. do not allow third-party apps, such as BON, to access the database. As far as we know, all other loyalty apps on Shopify App Store have the same logic and couldn't access to these big companies' data either. We'd recommend using these features to help you advertise your store's social media, so that your customer can easily connect with your store, rather than the main website only. 2. How could a customer "redeem without points"? After you adjust the point balance, the remaining point amount is still enough for this customer to redeem. We've carefully looked into the problems you highlighted and have reached out privately via the chat window, or a live meeting to try and resolve these concerns. 3. Why did the Dev team need to log in to your Shopify account? Customer privacy is Shopify's, and BON's first and foremost priority. That is why we'd need your approval so we can help address and solve the problem much faster. I’m sorry if the collaboration invitation sent to your store made you worry. I hope my answer cleared your concern. My team is looking forward to hearing from you! Sunny Customer Sucess manager BON Team

Hello Nossa equipe não consegue expressar o quão empolgados ficamos ao ler seu feedback maravilhoso, especialmente nossa equipe de marketing! Sua avaliação realmente fez o nosso dia :) Ela também nos incentiva a continuar melhorando nosso aplicativo e serviços todos os dias. Estamos a apenas uma mensagem de distância via chat ao vivo ou endereço de e-mail [email protected]. A sua satisfação é sempre o nosso orgulho e alegria! Atenciosamente Mia Equipe BON.

Hello there, We are so glad that our team has been able to support you promptly. Thank you so much for leaving us such a wonderful review! We will work tirelessly to improve our app and make it exactly what you need for your business. If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you! Best regards, Mia BON Team.

Dear Diamond Lash Supplies We can’t express how excited Anna and the whole BON team were when reading your wonderful feedback. I'm happy to say that we do have more features coming down the pipeline. Stay tuned!🤗 Have fun exploring our app, Mia BON Team

Dear EPIC Hockey This review made our day! ✨ We, especially Anna, are so happy you are enjoying our app and services! Thank you so much for your kind words. If you need help along the way, please don't hesitate to let us know. Our team is always here to help. We are just one message away via live chat or email address [email protected], feel free to contact us whenever you need our assistance. Cheers, Mia BON team.

Good day to you Mezbin We are just back to work and your amazing feedback truly lights up our day:D Thanks for your trust in BON Loyalty! It's a huge motivation for us to keep going forward. If you need our assistance, we are just one message away via live chat or email address [email protected]. All the best, Mia BON Team

Good day to you Vestahomes.in We are just back to work and your amazing feedback truly lights up our day:D Thanks for your trust in BON Loyalty! It's a huge motivation for us to keep going forward. If you need our assistance, we are just one message away via live chat or email address [email protected]. All the best, Mia BON Team

Hi Yudi and Dir's Factory Store, Thank you so much for your review! We are all so happy that our app and support service can make you feel satisfied, especially Daisy! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our merchants :) If you need further support, we will always be waiting for you at live chat or [email protected]. Best regards, Mia BON team

Hi Riccardo Thank you so much for your amazing feedback! We are so glad that our support team, especially Daisy, has been able to support you promptly! We're so delighted to know that BON has become a part of your store, and we will strive to provide you the best service as possible. Please stay in touch and reach out to us if you need any help in the future. All the best, Liam BON team

Dear Saleem from Romance Is A Book We thank you for making our day great and giving us good vibes before the next amazing week! It is very motivating and warm words of yours, and we are super happy to know that they are addressed to us ^^ Allow me to thank you once again for a five-star review - and please feel free to contact us via live chat or email [email protected]. We are always happy to see you 😍 Cheers, Liam BON Team.

Hello Kef We’re so happy to hear you had a great experience with BON Support Team, especially Tracy and Daisy. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. May you have any further requests, please contact us via our live chat or email us at [email protected]. We are always ready to serve you! Liam BON team

Sending hugs to you Carlee, We would like to express our sincere gratitude for your amazing review. It's so great to have you with us and we can't be any happier to have satisfied you with BON :) Thank you a lot for entrusting in our app! I'll make sure to pass this review to Cara, she'll definitely be so excited to read this. May you have any further requests, please contact us via our live chat or email us at [email protected]. We are always ready to serve you! Best regards, Liam BON Team.

Dear Abdelrhman from loafers-eg.myshopify.com, Thank you so much for your amazing feedback! We are so glad that our support team, especially Cara, has been able to support you promptly! We're so delighted to know that BON has become a part of your store, and we will strive to provide you the best service as possible. Please stay in touch and reach out to us if you need any help in the future. All the best, Liam BON team

Dear Johnny from 向陽房 SHINEHOUSE Thank you for such kind and warm feedback. Daisy and our whole team were very happy to read your sincere review. It is our great pleasure that you've visited our service and decide on our product. We appreciate your trust and time. We are just one message away via live chat or email address [email protected], feel free to contact us whenever you need our assistance. All the best, Liam BON team.

Hello Zengazworldwide, We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend BON app and the support from Emile. Thank you for taking the time to share your experience and we look forward to welcoming you back soon! We are just one message away via live chat or email address [email protected], feel free to contact us whenever you need our assistance. All the best, Liam BON team.

Dear Rvmasking, Hope you're having a Happy Week, as you've made ours so much better 😊 We would like to express our gratitude for your feedback - such words are very supportive and motivate us 💙 Please feel free to reach us anytime via live chat or email [email protected] as we always welcome you! Yours sincerely, Liam BON Team

Greetings to you, Postix Sticker Club Team, Thank you for a lovely review 💕 So glad you've found BON useful and user-friendly. In BON, we strive to actually bring value and enhance the shopping experience for customers. Our whole support team will be delighted to see your praise. If you have any further questions, please feel free to drop us a line via live chat or an email to [email protected]. We are always ready to support you! All the best, Mia BON Team.

Dear Josh from coex3d Thank you so so much for giving us an opportunity to serve you! We are beyond happy to know that you had a good experience with us. Please stay in touch and reach out to us if you need any help in the future. Best regards, Liam BON Team

Hi Josh from Innerblissdesigns Thank you so much for your review! We are all so happy that our app features can make you feel satisfied🥰 Your wonderful feedback motivated us to keep on developing the app and providing better services to our merchants❤️ If you need further support, we will always be waiting for you at live chat or [email protected]. Best regards, Mia BON team

Hi Robert, Thank you so much for your amazing feedback! We are so glad that our support team has been able to support you promptly! We're so delighted to know that BON has become a part of your store, and we will strive to provide better services, as you're our incentive to develop BON! If you have any other questions, just chat with us or email us at [email protected]. Have fun exploring our app, Liam BON Team