BTA Appointment Booking App
Easy scheduling for events, tours, rentals, services & classes
Rating
4.7
feedback
364
chart
#5,923
All reviews
Review RSS Feed
Jan. 30, 2026
Amazing customer service and support! I asked if they could personalize a specific field to help optimize the rental experience on my website, and they not only added what I needed but exceeded all of my requests. They were super responsive every step of the way. I would absolutely recommend this app to other businesses and reservation platforms. Huge thanks to Rana and Sisco for being so helpful — truly appreciate everything!
Jan. 13, 2026
The app is robust - a bit tricky to navigate on your own BUT the customer service is phenomenal and they will walk you through how to setup and troubleshoot to resolve your issues every time you ask!
Thanks for the feedback! We’re glad our team could help and support you whenever needed.
Dec. 9, 2025
Mostly reviewing about customer service: recently I spoke with Rana, who was very helpful, friendly and responded quickly. When I've contacted BTA during work hours it is quick and easy to get in touch with a real person to chat with, which I appreciate. The app itself is pretty good, though it requires a fair amount of learning to get things working the way we want. Also not a lot of customization aesthetically. It seems like there are many customer experience features to customize but it's not obvious what each one does. I wish there was a small explanation under each Title telling you what exactly it does. Since the customer service is good its helpful to just reach out if you're confused about anything.
Thank you for the feedback! We’re glad Rana and the team could support you quickly and personally. We appreciate your notes on the learning curve and are continuously working to improve the experience.
Dec. 8, 2025
Thanks so much to the Bookthatapp team for their excellent support, the platform is intuitive to use, and we've found whenever we need extra support the BookthatApp team are on hand quickly to help with ideas and solutions!
Thanks so much for the great feedback! We’re glad you’re enjoying BookThatApp, and we’re always here if you need anything.
Nov. 25, 2025
So far this app has been perfect for us! Rana from the support team has been an immense help with any questions we had along the way. We love the deposit feature for our bookings, and look forward to fully launching this in our shop in the coming days!
Nov. 21, 2025
We use the various BTA widgets to manage the sale of classes, courses, hiring equipment and setting appointments. It's all fairly simple to set up, and if you've got any questions the support people like Sisco are very good at solving any problems.
Nov. 18, 2025
Nov. 13, 2025
This app was exactly what I needed! 1 event, 24 time slots. Tech support was johnny on the spot and helped me get everything setup the way I needed it. Thank you!
Glad to hear everything is set up just right! We’re always happy to help make things easy
Nov. 12, 2025
Genial! Me solucionaron inmediatamente un problema. Os recomiendo Me atendio Sisco. Pero siempre hay alguien amable y con ganas de ayudar
¡Muchas gracias! Nos alegra saber que pudimos resolver tu problema rápidamente y con la atención que mereces.
Nov. 4, 2025
The customer support team was incredibly helpful and guided me through every step. I had an issue with setting up timeslots in the app, and they helped me resolve it quickly and efficiently. Everything is now working perfectly. Highly recommend their service!
Oct. 27, 2025
Unethical Pricing and Locked Account Access I used this app for over two years on the $29 plan. When my plan expired, I was told I’d have to pay $49 for the exact same plan, a steep and unfair increase. What’s worse, I was locked out of my own account and data unless I paid the higher amount. Support repeatedly asked me to confirm deletions I couldn’t even see, leaving me unable to access or retrieve my information. This experience felt unprofessional, manipulative, and deeply disappointing. I would not recommend this app to anyone. If you value fair treatment and data access, stay away. Once your plan ends, you risk being completely locked out of your account.
Thanks for your review. Unfortunately, since you manually ended your previous subscription for a legacy plan, you were prompted to select from our current plans. As with most apps, we do not provide the option to select from legacy plans. This is why you were required to choose from a current plan. You then chose to select a lower-tier plan, which did require the removal of some items you previously configured on the higher-tier plan. I apologize that our Customer Success team was unable to satisfactorily guide you through the required updates. If you decide to continue using the app, we will be happy to help get your store back on track so that you can use one of our current subscriptions.
Oct. 22, 2025
Every time I have a question or a problem that needs solving, the support team with Book That App is there in a timely manner, solves my problem, and is kind and considerate when doing so. We love the BTA team!!
Thanks a ton! We love helping and are happy to know our team is making a difference for you
Oct. 22, 2025
We use BTA in our shopify site to manage class enrollment and events. The tutorials section in the help center is very detailed and makes the program easy to use. When I can't find what I am looking for there, the customer service team is very quick to respond with helpful advice and offers comprehensive solutions.
Thanks for sharing! We’re happy the tutorials and support provide the guidance you need for managing enrollments and events
Oct. 22, 2025
BookThatApp is a fantastic service that truly services all our booking needs. The customer support team is beyond fantastic and is very patient to understand the business needs. Would highly recommend it!
Your recommendation means a lot! We’re glad the app and our support team could make your booking process smooth
Oct. 21, 2025
The customer service is amazing, they are fast and willing to help and explain every detail.
Thanks for your review! We’re glad we could help quickly and clearly.
Oct. 20, 2025
BookThatApp is worth its weight in gold for the customer service alone — truly phenomenal! Every question I had was answered quickly, clearly, and with so much care. The features themselves are powerful and intuitive, but it’s the level of support that really sets this app apart. Absolutely worth a try if you want a booking system that actually feels human behind the screen.
Thanks a ton! Our team is always happy to help, and we’re glad the app is working intuitively for you.
Oct. 17, 2025
Für unsere Anwendung ist diese App genau richtig! Und falls man mal Probleme hat wird einem über die Chatfunktion wirklich immer schnell geholfen.
Vielen Dank für Ihr tolles Feedback! Es freut uns, dass unsere Chat-Unterstützung so hilfreich war
Oct. 7, 2025
Amazing Support from Sisco! I was having trouble with some coding and getting BookThatApp to work properly on my Shopify store, and Sisco was an absolute lifesaver. He figured out the issue straight away and helped me get everything working perfectly. His support was quick, professional, and super helpful — such a great experience! Thank you so much, Sisco!
Thank you for your review! We're glad to hear BTA works for you and that you enjoyed our support!