All reviews

Rating Breakdown

  • 5
    84% (428 ratings)
  • 4
    8% (43 ratings)
  • 3
    1% (5 ratings)
  • 2
    2% (9 ratings)
  • 1
    4% (21 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 27, 2024

I would recommend this app because of the exceptional customer support they provide. I run a B&B and need BTA to sync with external calendars from another platform. I find the language and navigating complicated but I contact the support team and they ALWAYS resolve the problem for me quickly and expertly.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

We greatly appreciate you taking the time to leave us your feedback! Thank you 😊!

5 / 5 Share

Aug. 21, 2024

Pretty easy to set up. Theres a couple minor things but we are able to rent our gear without any issue and set it all up within a few hours.

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your awesome feedback!

5 / 5 Share

Aug. 21, 2024

Fantastic customer service. As soon as you message with the targetted issue, they will work on that, get the main issue and solve it for you or reply with the solution. I have gotten in touch with their customer service and Sisco is always on it. Thank you lots mr.

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Outstanding! Thanks for sharing this feedback and for being a great customer. We love helping shops with an easy to use, highly effective app and providing quick helpful support when needed.

5 / 5 Share

Aug. 18, 2024

Just started using BTA and absolutely love it. Allowed us to present classes and class bundles to our customers in a way that we have never been able to do before. The support has been outstanding. Support response is quick and solutions are explained in easy to understand language often accompanied with screen shots. D'Angelo is the staff member I have had the most interactions with and cannot say enough wonderful things about the level of support.

Store

Marché

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

On behalf of D'Angelo, thank you! Your review is well received and nothing short of amazing. 😊 Thank you! We are always happy to assist. We do look forward to a long lasting relationship!!!

5 / 5 Share

Aug. 16, 2024

Customer support is brilliant. Really supportive team helping to get the best from the app.

Using app

2 months

Total reviews

3

Average rating

4.7

Developer Reply

Thank you! We are always happy to hear that our service is appreciated! Your review means a lot to us. Thank you for taking the time to share it! 😊

5 / 5 Share

Aug. 16, 2024

BTA toimii hyvin. Olemme saaneet useita kertoja Chatista apua, kiitos! :)

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Tervetuloa! Haluamme myös kiittää sinua upeasta arvostelustasi!! 😊

5 / 5 Share

Aug. 9, 2024

Thanks to D'Angelo my calendar looks and is working as it should.

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

Developer Reply

We are happy to hear! Thank you for your awesome review!!! ⭐⭐⭐⭐⭐

5 / 5 Share

Aug. 6, 2024

fab customer service! quick and easy to use and integrates perfectly!

Using app

About 4 years

Total reviews

2

Average rating

3.5

Developer Reply

Thank you for your awesome review 😊🎉

5 / 5 Share

Aug. 2, 2024

D'Angelo was so helpful on the chat for support! We had an *issue* which was just our inability to read and he was so patient and understanding looking into the problem, which helped me realize that the problem was not actually anything wrong. Normally, apps with this level of customer service and support have 5 stars from me on the assistance alone, however, the app is wonderful too! So much functionality, so intuitive to use, BookThatApp has made managing our one-and-done classes along with our multi-session classes easy and less daunting. The reminder functionality is seamless and easy to use and really helps us have a one stop shop for running the classes portion of our business. I love that we were able to set up reminders for both our customers who signed up for our classes and the instructors teaching the classes. No more panicking at 10:00 the night before a class trying to figure out for an instructor if they had any students sign up. I also love how easy the app makes it to add dates to existing classes. Many of our instructors have classes that get offered over and over again. With past systems, there was a lot of effort wasted on copying the class and setting it up as effectively a new class every time it was offered. Now, we just add dates to the already established class product. Piece of cake. It saves me so much time in running the behind the scenes parts of the business, This app is literally everything our shop needed it to be and more!

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Your review is very wholesome and we whole-heartedly enjoyed reading every bit of it. Thank you for your time that you have sacrificed to leave us a thoughtful and thorough review! Thank you very much 😊!

5 / 5 Share

Aug. 2, 2024

D'Angelo solved my problem right away! Been using this app for almost 3 years and I love it!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind and amazing review! We are happy to know that you appreciate our app and our services!

5 / 5 Share

July 30, 2024

BTA has enabled our store to offer rentals to our clients. It has most of the features we were looking for. I do wish they offered API access to any paid account because there are some features that we didn't really need, and the plan with the API access is more than we need for now. The widget that they offer for booking is super nice. One feature that I would like would be for my customers to select one rental date at the store and have it apply to all of their selections without having to enter in the rental date on every product.

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your great review! It is the team's intention to make it possible for the app to facilitate 3rd party app integrations. This should include some level of API access that would be available on some specific plans. Currently, the API access is available on the Business plan, due to the level of support needed for its implementation. We have a lot in the pipeline including making BTA's widgets available for non-Shopify websites. The future is going to be eventful!

5 / 5 Share

July 30, 2024

This app is perfect for my needs & support is so quick via their chat section. They're super helpful. :)

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

We are happy to hear! We do enjoy doing what we do best 😊

5 / 5 Share

July 29, 2024

Customer service agent De Angelo was very helpful with helping me to resolve my issue. Thank you for a great experience and amazing customer service!

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

You are welcome! And thank you for a splendid review! This means a lot to us 😊

5 / 5 Share

July 25, 2024

We tried so many booking systems that claimed to be able to do what we needed, but if they could they were clunky or had big learning curves. BTA was so quick to setup, and when we have needed help their customer service via the chat has been super fast, thorough and helpful. They also only charge a monthly fee, with no booking percentages. I would highly recommend BTA!

Store

The 108

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your amazing review! It means the world to us 😊!

5 / 5 Share

July 23, 2024

BTA Help ticket agents never fail to assist me! It's so great to have fast communication when I need it most - it also makes my job easier. Highly recommend.

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

Developer Reply

It means a lot to us that you took the time to write us this review. Thank you for the recommendation and for your awesome 5-star review! ⭐⭐⭐⭐⭐

5 / 5 Share

July 22, 2024

Great app, great support! D'Angelo has help me twice and does so with a smile!

Using app

13 days

Total reviews

1

Average rating

5.0

Developer Reply

We are happy to hear! On behalf of D'Angelo, you are welcome! And thank you for your amazing review 🙂!

5 / 5 Share

July 18, 2024

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your 5-star rating! We greatly appreciate it 🙂!

5 / 5 Share

July 17, 2024

I have been using BTA for years. It works well and their support team is quick, responsive and has always resolved any issues, which there have been few of.

Using app

About 6 years

Total reviews

1

Average rating

5.0

Developer Reply

We aim to have a TAT between 2 and 24 hours. This is to provide our customers a fast response and solution. We are happy to hear that you enjoy our app and our services. Thank you for your review!

5 / 5 Share

July 16, 2024

Outstanding service, we run our business via BTA and they always assist our requirements. Very responsive on chat also. Happy customer.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

We are happy to hear that! Thank you for leaving us an amazing review!

5 / 5 Share

July 15, 2024

Excelente aplicacion para el alquiler de material, el servicio cliente es optimo. El chat disponible permite de solucionar o de responder rapidamente a cualquier problema que tengamos. Muchas gracias

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

¡Gracias por tu increíble reseña! Apreciamos sus comentarios y el tiempo que dedicó en su día a hacer esto por nosotros. ¡Eres increíble 😊!