Appointment Booking App | BTA
Try #1 Appointment Scheduling Shopify App | BookThatApp
Rating
4.7
feedback
520
chart
#4,527
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Oct. 1, 2024
10/1 Update- the team got back to me the following morning and resolved my issue and my husbands reset password came through later that night so we were able to get in and continue. I have updated my review to reflect the quick resolution. I do think there is some work to be done on being more user friendly especially with schedules when you have multiple coaches. There aren’t any videos and an easy way to handle multiple coaches and also have a resource as well the coach would be using. I got it figured out but it took a lot of trial and error but not exactly how I need it. Will continue to work through and reach out to the staff for help. Frustrating, as of today, I am not able to log in. I tried the forget my password and its showing my email is not valid. I just received emails from them yesterday. I have previously had issues (last month) with them having a bug where people couldn't check out. I originally thought it was shopify but their support team let me know they were working with Bookthatapp to resolve as it was something from their end. So, two months in a row, I have had issues that is preventing me from receiving bookings or being able to add/edit bookings (today). I submitted a ticket today but unfortunately, there isn't any number to call for support, so I had to submit a ticket.
Update - Thank you for your revision! We really appreciate it! We have also made note of your con with the app and shared it with the team for their review. Have a wonderful weekend when it comes! Hi 👋 As we discovered on our chat, the issue you faced was due to no account existing for you in the app. There was only 1 account that we discovered to be that of your business' developer. Since this discovery, I was able to create an account for you, which you have confirmed that you were successful in completing the setup and signing in. If you ever have any issues, you are free to chat in. If we miss your chat, it will convert into a ticket and we will have a response for you within an hour to 12 hours; depending on the time of day the chat request was submitted. As for the issue you mentioned with Checkout, this happened due to a change Shopify made. They had the status setup on their status page for a short while. You can review Shopify statuses at https://shopifystatus.com. There were also forums in the Shopify community from other 3rd party app developers who were also affected. Here's one such blog: https://community.shopify.com/c/technical-q-a/post-locale-cart-add-required-parameter-missing-or-invalid-items/td-p/2743030. Sometimes it's tricky getting the facts from 1st tier Shopify agents, which is a struggle we also have. However, when we connected with their "Partners" Support agents, we were able to confirm with them that they made changes to the "fetch" API which our app uses. Since this issue, we have made changes to how the app uses and depends on this API. So, we should not have another repeat of the issue should Shopify make any random updates without notifying us. Since our last conversation, you promised to revise your review to highlight the facts that we discussed in regards to your experience that the review was based on. The revision would be greatly appreciated 🙂! As long as the details accurate, that would be wonderful. It would help to give our existing customers and potential customers, your accurate experience. Have a wonderful day! Success Team at BTA
Sept. 19, 2024
João. Super helpful. I just couldn't figure something out but they were very helpful. Understandable language and graphics to explain the fix. Very much appreciated- thank you
On behalf of João, thank you for a terrific review!
Sept. 18, 2024
Thank you for your help in chat and fast problem solving! I had a few questions and all was solved in a minute!
You're welcome, always! We aim to provide the best and seamless support! Thank you for choosing us to do handle your business' bookings! And for your awesome review ⭐⭐⭐⭐⭐
Sept. 18, 2024
Amazing app, does just what we need it to do! We have over 100 people book tours a week with this app.
We are happy to hear! That is indeed terrific news! Thank you for sharing such wonderful feedback 😊 🎉
Sept. 13, 2024
I've been using this app with Shopify for almost 10 years, and I love it. The customer service is the best. They are so patient and work me through even the most basic stuff to make my booking system work well for my students. I've never had a bad experience with their customer service team. Shout out D'Angelo!
We truly appreciate you taking the time to leave us such an awesome review! We are happy to hear that you had a great experience with our support, and that you are enjoying the app. Thank you for your review, it means a lot to us! 😊 ⭐⭐⭐⭐⭐
Sept. 11, 2024
Amazing customer service team. Always able to tackle the issue and point me in the right direction while making understanding easy. D'Angelo has been the best to work with! Also the app easily integrates onto your shopify store making this a seamless experience.
Using app
Almost 7 years
Total reviews
1
Average rating
5.0
You have made our day with your review! Thank you! 😊
Sept. 11, 2024
I have used this application for numerous clients now with different use cases. The support received via the live chat is the best I've ever experienced, all support staff are amazing. Thanks for the brilliant app & support that comes along with it!
Store
My Store
Using app
About 1 month
Thank you for leaving us an amazing review! We appreciate you 😊!
Sept. 10, 2024
Customer service is incredible! I haven't experienced service like this in so long. They respond so quickly, and it's an actual human. I've used lots of apps on the Shopify platform and have never experienced customer service like this.
Thank you for review! ⭐⭐⭐⭐⭐
Sept. 9, 2024
Book That App (BTA) is fantastic! The support team is super helpful and solves problems quickly. Their fast and friendly service makes everything run smoothly. Highly recommended! Thanks, BTA, for all your great help!
Thank you! We greatly appreciate you taking the time to leave this feedback for us. We appreciate you 🎉!
Sept. 6, 2024
I have been using BTA for a year now and has been a smooth ride. Their Consultant Sisco C always ready to assist and resolve any problems we may have.
Using app
Over 2 years
Total reviews
3
Average rating
5.0
On behalf of Sisco, thank you!!
Sept. 5, 2024
Ho avuto un problema relativo all'accesso al nostro account, ma con l'assistenza di Sisco C. siamo riusciti a risolvere il problema. Grazie mille
Il tuo feedback è molto importante per noi! Grazie!
Aug. 29, 2024
BTA réponds parfaitement à mes attentes ! Mes clients peuvent maintenant directement réserver sur mon site ! A l'installation de BTA, la documentation et le recours à l'aide en ligne m'ont épaulé pour finaliser la configuration et la personnalisation de l'outils de réservation. L'aide est permanente et aujourd'hui j'ai eu un problème d'affichage... l'assistance en ligne (Sisco C.) m'a accompagné et a résolu le problème en 2 minutes ! Je recommande cette application.
Merci pour votre incroyable retour !
Aug. 27, 2024
I would recommend this app because of the exceptional customer support they provide. I run a B&B and need BTA to sync with external calendars from another platform. I find the language and navigating complicated but I contact the support team and they ALWAYS resolve the problem for me quickly and expertly.
We greatly appreciate you taking the time to leave us your feedback! Thank you 😊!
Aug. 21, 2024
Pretty easy to set up. Theres a couple minor things but we are able to rent our gear without any issue and set it all up within a few hours.
Thanks for your awesome feedback!
Aug. 21, 2024
Fantastic customer service. As soon as you message with the targetted issue, they will work on that, get the main issue and solve it for you or reply with the solution. I have gotten in touch with their customer service and Sisco is always on it. Thank you lots mr.
Outstanding! Thanks for sharing this feedback and for being a great customer. We love helping shops with an easy to use, highly effective app and providing quick helpful support when needed.
Aug. 18, 2024
Just started using BTA and absolutely love it. Allowed us to present classes and class bundles to our customers in a way that we have never been able to do before. The support has been outstanding. Support response is quick and solutions are explained in easy to understand language often accompanied with screen shots. D'Angelo is the staff member I have had the most interactions with and cannot say enough wonderful things about the level of support.
On behalf of D'Angelo, thank you! Your review is well received and nothing short of amazing. 😊 Thank you! We are always happy to assist. We do look forward to a long lasting relationship!!!
Aug. 16, 2024
Customer support is brilliant. Really supportive team helping to get the best from the app.
Thank you! We are always happy to hear that our service is appreciated! Your review means a lot to us. Thank you for taking the time to share it! 😊