BTA Appointment Booking App
All reviews
I've been using this app for 2 years and it has been incredible! Whenever we are unsure about a change, they are always so quick to respond and help us in anyway possible. I highly recommend this app to anyone looking for a reliable booking system!
Thank you so much! We're always happy to help and love having you with us. Your recommendation means the world to us!
Five stars for BTA. I’m very satisfied with the tool and the service provided. A huge thank you to Rana Waleed, who assisted me with the setup with incredible patience and kindness. It’s a pleasure to work with professionals who are so willing to help. Thanks for everything!
Thank you so much for the 5 stars! We’re thrilled you’re happy with BTA.
Constantly need support to book due to unfriendly interface. Good luck talking to someone on a weekend. Overpriced and seems like it hasn’t been updated in years. Black outs are annoying, I should just be able to select what days I want to book things on and repeat it. Not block out every day I am not needing a booking.
Thank you for your feedback. You’re right that our support coverage is slower on weekends, and we understand how frustrating that can be when you need help urgently. In your case, the product’s availability issue was caused by a configuration problem. We’ve already assisted with reconfiguring it and followed up with you directly.
i dealt with sisco.c and they were very helpful with quick speedily replies, would highly recommend
This app has been incredibly helpful for my business. It’s easy to use, well-designed, and works exactly as expected. It has saved me so much time and made managing everything much smoother. The setup was simple, and the features are very practical and reliable. Customer support is also responsive and helpful whenever needed. Overall, it’s a great app that genuinely adds value. Highly recommend it to anyone looking to improve their workflow!
Thank you so much for this wonderful review! We're delighted to hear the app has saved you time and made managing your business so much smoother.
I have been using BTA app in Shopify for several years to manage online reservations for our tours and I have been very satisfied. I have been able to customize the app's settings to get it to do what I need and customer service and support has always been quick, helpful, and effective.
Thank you for sticking with BTA for so many years 🙏 Really glad it’s been a great fit for your tour reservations, and that our support has been quick and helpful. We’re here anytime!
Service au top ! Les assistants sont vraiment très compétents, à l’écoute et très réactifs.
Amazing customer service and support! I asked if they could personalize a specific field to help optimize the rental experience on my website, and they not only added what I needed but exceeded all of my requests. They were super responsive every step of the way. I would absolutely recommend this app to other businesses and reservation platforms. Huge thanks to Rana and Sisco for being so helpful — truly appreciate everything!
Really glad the customization helped,huge thanks from Rana and Sisco. We’re here anytime you need us.
The app is robust - a bit tricky to navigate on your own BUT the customer service is phenomenal and they will walk you through how to setup and troubleshoot to resolve your issues every time you ask!
Thanks for the feedback! We’re glad our team could help and support you whenever needed.
Mr. Sisco was extremely kind and helpful. He assisted me with my website with great professionalism, explaining everything clearly and patiently. He was always available to answer my questions and find effective solutions. I highly recommend working with him.
Mostly reviewing about customer service: recently I spoke with Rana, who was very helpful, friendly and responded quickly. When I've contacted BTA during work hours it is quick and easy to get in touch with a real person to chat with, which I appreciate. The app itself is pretty good, though it requires a fair amount of learning to get things working the way we want. Also not a lot of customization aesthetically. It seems like there are many customer experience features to customize but it's not obvious what each one does. I wish there was a small explanation under each Title telling you what exactly it does. Since the customer service is good its helpful to just reach out if you're confused about anything.
Thank you for the feedback! We’re glad Rana and the team could support you quickly and personally. We appreciate your notes on the learning curve and are continuously working to improve the experience.
Thanks so much to the Bookthatapp team for their excellent support, the platform is intuitive to use, and we've found whenever we need extra support the BookthatApp team are on hand quickly to help with ideas and solutions!
Thanks so much for the great feedback! We’re glad you’re enjoying BookThatApp, and we’re always here if you need anything.
So far this app has been perfect for us! Rana from the support team has been an immense help with any questions we had along the way. We love the deposit feature for our bookings, and look forward to fully launching this in our shop in the coming days! Adding an update to say their support team has been great. They’re always available and willing to help us find a solution whenever we reach out.
Wow, thank you for the wonderful review, and for taking the time to update it too! We're so glad the app has been a great fit for your shop, and that the deposit feature is hitting the mark for your bookings.
We use the various BTA widgets to manage the sale of classes, courses, hiring equipment and setting appointments. It's all fairly simple to set up, and if you've got any questions the support people like Sisco are very good at solving any problems.
Thank you for the great review! We're glad our widgets are working well for managing your classes, courses, equipment hire, and appointments.
This app was exactly what I needed! 1 event, 24 time slots. Tech support was johnny on the spot and helped me get everything setup the way I needed it. Thank you!
Glad to hear everything is set up just right! We’re always happy to help make things easy
Genial! Me solucionaron inmediatamente un problema. Os recomiendo Me atendio Sisco. Pero siempre hay alguien amable y con ganas de ayudar
¡Muchas gracias! Nos alegra saber que pudimos resolver tu problema rápidamente y con la atención que mereces.
Rana was amazing! The customer services is always top tier.
The customer support team was incredibly helpful and guided me through every step. I had an issue with setting up timeslots in the app, and they helped me resolve it quickly and efficiently. Everything is now working perfectly. Highly recommend their service!
Unethical Pricing and Locked Account Access I used this app for over two years on the $29 plan. When my plan expired, I was told I’d have to pay $49 for the exact same plan, a steep and unfair increase. What’s worse, I was locked out of my own account and data unless I paid the higher amount. Support repeatedly asked me to confirm deletions I couldn’t even see, leaving me unable to access or retrieve my information. This experience felt unprofessional, manipulative, and deeply disappointing. I would not recommend this app to anyone. If you value fair treatment and data access, stay away. Once your plan ends, you risk being completely locked out of your account.
Thanks for your review. Unfortunately, since you manually ended your previous subscription for a legacy plan, you were prompted to select from our current plans. As with most apps, we do not provide the option to select from legacy plans. This is why you were required to choose from a current plan. You then chose to select a lower-tier plan, which did require the removal of some items you previously configured on the higher-tier plan. I apologize that our Customer Success team was unable to satisfactorily guide you through the required updates. If you decide to continue using the app, we will be happy to help get your store back on track so that you can use one of our current subscriptions.
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