BOOSTER SEO & IMAGE OPTIMIZER

Hi LongSkisTruck, ​ ​I'm sorry to hear that you got charged recently. However, upon checking Shopify's records, this appears to be a valid charge since the billing period for the said charge was for November 18 to December 18, 2025. Like what you mentioned, you canceled on the 17th of December or the day before your plan renews again(18th), which means you won't get charged anymore for future billing periods like the December 18 to January 18, 2026 bill, and so on. Like all subscription plans, it is postpaid, which means you are billed for the service after you use it. ​Please note that these charges are done automatically by Shopify's system as they take care of all billing processes on behalf of third-party apps like ours, and this does not require our intervention at all. We're only able to process appropriate refunds/credits on our end. That said, we always aim to be considerate of our valued users. As a courtesy, we’ve gone ahead and processed a full refund of this charge for your store. You should see the refunded amount reflected in your payment account within 3–5 business days. We also sent you emails regarding this concern of yours, but it looks like you haven't read them yet. If you can't find them in your inbox, we suggest checking your spam folder. We wish you and your business all the best! If you have any other questions or concerns, please feel free to reach out again. Regards, Darrel

We're thrilled our fast and professional work made a difference—your kind words truly inspire the team every day. – Kevin & Booster SEO Team

Thank you so much! We're thrilled our support was extremely helpful and knowledgeable—your kind words truly inspire us! Always here for you. – Kevin & Booster SEO Team

We're thrilled we could help out with everything—your kind words truly brighten our day and inspire the team. Grateful for amazing users like you! – Kevin & Booster SEO Team

We're thrilled to hear "excellent"—your kind words truly brighten our day and motivate us to keep delivering top-notch support. Always here for you! – Kevin & Booster SEO Team

Thank you so much! We're thrilled our customer service was quick with responses and shared useful links. Your kind words truly brighten our day! – Kevin & Booster SEO Team

We're thrilled you think the app is awesome—your kind words truly brighten our day! Always here to help you shine. – Kevin & Booster SEO Team

Vielen Dank für die tolle Bewertung! 😊 Wir freuen uns sehr, dass wir Ihnen so schnell und kompetent helfen konnten und die Einrichtung so reibungslos verlaufen ist. Wir sind gespannt auf Ihre Ergebnisse – halten Sie uns auf dem Laufenden! – Kevin & Booster SEO Team

We're thrilled you found our help great—it truly warms our hearts. Your kind words motivate us to keep delivering the best. Always here for you whenever you need! – Kevin & Booster SEO Team

Hi there, ​ Darrel here from Booster SEO, thanks for getting in touch! ​ I am sorry to hear that you had an issue after installing our app. 😔 ​ We would love to have you reinstall so that we can look into this and address the issues you mentioned. ​ Please note that our app only adds meta tags for SEO, which are added to your site's source code. It shouldn't affect your site's front end, and it is not designed to add any photos or anything to your site. Also, since you were on our Free plan when you installed our app, it is limited to one feature only: optimizing image alt texts(bits of image-related code) so that your product images are ranked higher on Google Images, but again, it doesn't have the capability to add images. ​ However, so that we can properly investigate the issue you reported, I see here that our Tier 2 team sent you a collab request 6 hours ago, but we haven't received your response yet. We do need your confirmation if the collab request has been approved. ​ If you didn't receive any of our messages, I recommend checking your spam folder. ​ We would love to turn around your experience with our app. Looking forward to your response to the email we sent you. ​ Regards, Darrel

Nous sommes ravis que notre assistance efficace et notre application optimisent votre référencement au quotidien et vous fassent gagner un temps précieux. Vos gentils mots nous inspirent énormément ; nous sommes reconnaissants envers nos formidables utilisateurs comme vous ! – Kevin et l’équipe Booster SEO

We're thrilled the app makes bulk management easy and lifts the SEO burden off your shoulders. Your kind words truly inspire us—grateful for users like you making our day brighter! – Kevin & Booster SEO Team

Thank you so much! 😊 We're thrilled our support was incredibly responsive, answering your questions quickly and thoroughly. Your kind words truly inspire us! – Kevin & Booster SEO Team

Hi there, Thank you for taking a moment to leave feedback. However, we checked our system and noticed that the app was installed on your store for only about 9 minutes before being uninstalled and during that time, we didn’t receive any messages from you about any difficulties or concerns. Because of this, we believe the app didn’t have the chance to run any optimizations or show you what it can do. We’re genuinely sorry that your experience wasn’t positive during that very brief window. We’ve sent you an email so we can discuss this directly, understand what happened, and help resolve any concerns you may have. We’d really appreciate the opportunity to assist you properly. Looking forward to hearing from you. Best regards, Lester

We're thrilled the app turns overwhelming SEO into something simple and manageable, and that your first support experience was good. Your kind words truly inspire us—always here to help you succeed! – Kevin & Booster SEO Team

We're thrilled the app is easy to use and our quick support helped with your automated optimization questions—love that we could think along with you! Excited for your SEO wins ahead. Always here to help you shine! – Kevin & Booster SEO Team