BOOSTER SEO & IMAGE OPTIMIZER
Booster SEO – All-in-one SEO & Image Optimizer Shopify App
Rating
4.9
feedback
8,252
chart
#71
All reviews
Rating Breakdown
Review RSS Feed
Aug. 16, 2023
These people pretty much stole money from me. I was under the impression that I could try this app out under a free trial and if it wasn't working out for what I had in mind I could just contact customer service and they would refund my money. I haven't used this app since the first three days and they still took my money. I sent emails and was never contacted or responded to. Horrible!!!
Hey Ne! James here from the Booster SEO team. I'm so sorry about your experience with our support. We did receive 1 email from you on July 27th that requested a refund back and our team asked for some more information about the charge, because it wasn't showing on the Shopify invoice yet for us to refund it. That should have been explained and we should have followed up with you after that. I'm sorry. I went ahead and issued you a full refund for the month you were charged and have reached out to help make things right. Cheers, James
July 12, 2023
Mediocre and expensive. I am glad I rid of it. Moreover, even uninstalled for more than a month it CHAREGED me $69!!!! Use TinyIMG instead - it is MUCH MORE efficient and cost a fraction of that one.
Hi Marina, Lester here from Booster SEO Tier 2 Support. I've just read your app store review and I want to extend my sincerest apologies for the negative experience you've had. Your feedback is extremely valuable to us, and we genuinely care about your business that's why we're taking this matter very seriously. We hope for an opportunity to make things right and show you the true value of our app. So I've sent you an email so we can continue the conversation and discuss specifics. Once again, please accept our sincere apologies and I look forward to hearing back from you soon. Sincerely, Lester
July 11, 2023
I loved this app at the start, but then problems came from out of nowhere... I have been paying for this app since late 2021 & now all of a sudden I checked back on it & my pro plan was removed without me stopping the subscription, while still being charged every month... Their support team is all over the place, people asking me the same questions without looking back at the previous chats & they said I cancelled my subscription on the 8th July, even though on my upcoming bill the app is still being charged... I didn't cancel the app, I got in touch with them because I noticed I was being charged but getting told I'm on the free plan.
Hi there, Darrel here from Booster SEO. I've read your app store review and I sincerely apologize for the mishap. We are aware that this caused disruptions to your website's SEO, and we deeply regret the inconvenience caused. We have gone ahead and sent you an email so that we can resolve this issue. Please respond to the email we sent you. We are committed to providing you with the best service possible and will do everything in our power to ensure that you have a positive experience with our app moving forward. Once again, please accept our sincere apologies for the disruption and inconvenience caused. Sincerely, Darrel
June 23, 2023
free version...nothing is free. Even if you manage to do some changes manually, they go away once you uninstall.
Hi TheHolyArt, I've read your recent feedback about our app and apologize for the confusion. Our app's Free version is limited to one feature only: optimizing image alt tags or alt-text(bits of image-related code) so that your product images are ranked higher on Google Images. Also, I want to clarify that uninstalling the app doesn't remove the alt-text/tags added by our app's free version, those will be permanent since our app has access to your image alt tags/text on your Shopify admin. To further explain this, we have gone ahead and sent you an email. Sincerely, Darrel
June 17, 2023
I cannot recommend this app for no business, stay away from it as they claim things they cannot back up. It looks like the feedback you get is manufactured. It is a waste of money believe me. The reason they have a one-day free trial is obvious to me after I have tried it, no one should pay for this type of application after you find out how bad they are, and that is not possible to find out in one day.
Hi Gecko Wall Art, Darrel here from Booster SEO. I've read your recent app store review and I sincerely apologize if you encountered issues with our app. We understand the impact that this has had on your business and we are taking this matter very seriously. In order for us to fix the problem, we can send you a new collab request should you be willing to give our app another chance and reinstall it, so that we can proceed and check the issues you escalated. We also sent you an email to help make things right and resolve this. Once again, please accept our sincere apologies for the disruption and inconvenience caused. Sincerely, Darrel
May 25, 2023
I used Booster SEO over the last few months, before ultimately deciding to stop using it over the last few weeks as I transitioned to doing technical SEO work more manually. The app is easy to install and automatically works on technical SEO work for you, which is nice. However, the main issue with this app is that it is quite vindictive if you ever stop using it and try to uninstall it. Using Ahrefs Site Audit as a reference, before installing Booster SEO and working on technical SEO my site audit score was an 89. Partly with Booster's help, as well as with manual technical SEO work (fixing broken links, adding manual 301 redirects, removing unnecessary webpages, etc.) that I did with my internal team we got this score up to a 99. However, after removing Booster SEO the score dropped to a 66 since Booster SEO removed my title tags on the way out, as well as undid the fixes that they made. They are transparent on undoing changes they made if you uninstall, but it looks like they will go even further than that and change things that they did not fix in the first place. So I would think long and hard about starting to use this app, and would recommend taking the time and effort to work on technical SEO manually which I think will pay off in the long run. The other issue with Booster is that the 301 redirects for broken links that Booster sets up are not very smart. All 301 redirects that Booster sets up automatically go to the homepage, which is not a great experience both from a user experience as well as apparently (according to my SEO agency) in Google's eyes. It would be a lot more valuable if Booster tried to guess what the most relevant page was to redirect to, and then the user could approve/disapprove these proposed 301 redirects.
Hi Kevin, Pat here from Booster Apps Support. We apologize for any inconvenience caused during the uninstallation process. When uninstalling Booster SEO, only the app's meta tags are removed, while the default meta tags from your theme remain intact. It is common for SEO apps to leave the theme's page title and meta description commented out for technical reasons. Additionally, our app creates a backup copy of your theme.liquid folder, allowing you to revert your theme back to its original state. Regarding the redirection of broken links, our Autopilot feature enables bulk editing of redirect destinations. This gives you the ability to specify the desired destination URL for each broken link, directing visitors to the most relevant pages on your website instead of the homepage. However, we'd be happy to look further into this for you. I have followed up with an email to you personally, in which we would be happy to hear from you and get to turn around your all-over experience using our app. Again, we sincerely apologize for this inconvenience. Regards, Pat
April 26, 2023
Upon deleting the app, my product page Tabs are set to "Facebook" for some reason. All my product pages, the tab says "Facebook". All my Meta data was gone upon deleting the app. For the homepage, it just displays the link on the tab. Before it the name of the store. This was NOT the case before installing this app. There are MANY other reviews who share the same experience. STAY AWAY! -- EDIT -- I was told the app doesn't "add any code" to my HTML and upon checking it DID! They literally LIED. Upon removing this code, my tab titles went back to normal. Still checking the other META DATA. Horrible app.
Hi TheMillenniumBride, Darrel here from Booster Apps. So sorry to hear that the meta title of your site changed to Facebook after uninstalling our app. Uninstalling our app should automatically re-enable your meta title from Shopify, however, looks like that is not the case here with your site's theme. We'd be happy to look further into this. In order to do that we'll need collaborator access to your shop so that we can check your theme's code, we've sent a collaborator request to your Shopify admin. Once you accept that request, please reply to the email we sent you so that we can fix this as soon as possible. Again, we sincerely apologize for this inconvenience. Regards, Darrel *Update May 2023:* Darrel here, Support Manager at Booster SEO! I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet. Let us know if there’s anything we can help with – and you can reach us anytime at [email protected]
April 19, 2023
I'm sure the app works for many people but for me I didn't like the changes it made to my URL's. But the worst part was when I uninstalled the app it removed MOST of my ALT-Text from images which existed before the app was installed. I contacted support and there was nothing they could do other than apologise. It's not fair to offer an app that when the subscription is cancelled, it removes hours of hard work which was put in BEFORE the app was installed. I have about 300 images I need to go and add image text to now.
Hi Aaron Bryan here from Booster Apps Support. I read your recent app store review and we're so sorry to hear that you encountered issues whilst using our app to improve your SEO. Something I'd like to clarify is that our app does not remove your ALT text once uninstalled, the ALT text will remain if the app is uninstalled. However, we would like to investigate this and get to the bottom of what happened. I have followed up with an email to you personally, in which we would be happy to hear from you and get to turn around your all-over experience using our app. Looking forward to hearing from you. Regards, Bryan. *Update July 2023:* Darrel here, Support Manager at Booster SEO! I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet. Let us know if there’s anything we can help with – and you can reach us anytime at [email protected]
April 6, 2023
Do not use - stripped our site completely after uninstalling. We found the product too expensive and didn't see much results after a few months - we decided to uninstall the app and its now ruined our website by stripping all meta data. Absolutely awful.
Hi Bailey, I'm sorry to hear that you haven't seen any improvement in your sales since installing our app. The purpose of our app is to improve your SEO (and therefore your traffic and sales) over time. However, SEO improvement is a gradual, long-term process because of how Google and other search engines work. It takes Google up to several weeks to update its listings of your pages, so changes from the app do not immediately appear in Google results. It takes even longer for SEO to start making an impact on your site traffic and sales: 4 to 6 months on average, because of how search engines track SEO. So any changes due to our app cannot have had any effect on your traffic or sales at this point, especially since the app was just installed on February 22, 2023 We would like to help you in your SEO journey using our app and turn around your overall experience. We have followed up with an email to you personally and we are looking forward to hearing from you. Regards, Darrel *Update May 2023:* Darrel here, Support Manager at Booster SEO! I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this.. Let us know if there’s anything we can help with – and you can reach us anytime at [email protected]
April 6, 2023
app installiert .nach einem tag war mein traffic weg.....so ein müll werde ich nie wieder installieren
Hi Jack, I'm sorry to hear that your traffic has dropped recently after installing our app. The purpose of our app is to improve your SEO (and therefore your traffic and sales) over time. However, I checked and noticed you had activated the paid features that have our SEO improvements about a week ago. Something to note is that any changes due to our app cannot have had any effect on your traffic or sales at this point. SEO improvement is a gradual, long-term process because of how Google and other search engines work. It takes Google up to several weeks to update its listings of your pages, so changes from the app do not immediately appear in Google results. It takes even longer for SEO to start making an impact on your site traffic and sales: 4 to 6 months on average, because of how search engines track SEO. So any changes due to our app cannot have had any effect on your traffic or sales at this point. We would like to help you in your SEO journey using our app and turn around your overall experience. I have followed up with an email to you personally and we are looking forward to hearing from you. Regards, Darrel *Update May 2023:* Darrel here, Support Manager at Booster SEO! I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet. Let us know if there’s anything we can help with – and you can reach us anytime at [email protected]
March 16, 2023
My experience was very pleasant because Alex made it simple and easy, and she had great customer service, response time, and kindness.
Hi Babytopia32, Thank you so much for your review and feedback here - I've read your app store review and it is positive but I noticed you gave us 1 star on the app - just wondering if this was a mistake and if not, how we can improve your experience with the app from our support team? We'd love to hear it! Cheers, Darrel *Update May 2023:* Darrel here, Support Manager at Booster SEO! I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet. Let us know if there’s anything we can help with – and you can reach us anytime at [email protected]
April 14, 2023
Update: Over a month has gone by and they posted a reply 4/14/23 (and removed their old post from a month ago that they wanted access to my store. They have already accessed my store and told me they could not replicate the issues. I sent videos of the issues I am guessing they were never watch by support. This is bad support... UPDATE: After working with and allowing access to my store to Booster Apps they claim they can not replicate the issues I am experiencing. It was elevated to tier 2 support and I was contacted. I sent several videos of my screen and the flickering and flashing of the APP inside Shopify Admin. Nothing wrong with my browser as I cleared cookies several times and they suggested using Chrome browser and that is what I use. I have no other choice but to uncompress all the images you compressed and remove the app from my theme and store. When will the app be fixed? I am really thinking I made a mistake using this app. It is checking override boxes on Titles, descriptions and also checking NO INDEX on my products this will damage my SEO.
Hi Coastal Gifts Inc., I am so sorry to hear that you are having issues with our app. As I've checked, I see that this issue was already escalated to our Tier 2 Support Team and we sent you a collab request so that we can further check the issue. Kindly respond to the email we sent you so that we can look into this and turn your experience around with our app. Regards, Darrel
March 1, 2023
useless app that doesnt actually boost seo at all. its shows how much you saved but their app actually doenst do anything
Hi Michael, Darrel here from Booster Apps. I read your recent app store review and we are very to sorry to hear about not seeing any results from our app. 😔 So our app applies its SEO improvements right away to your site's code, but the whole SEO process is longer (getting higher search engine rankings, and eventually increased traffic). Here are a few things to keep in mind: It can take Google up to several weeks to index your site's new information, so you won't immediately see changes from the app in Google search results. However, you may be able to speed up the process by following Google's official recommendations for requesting your site to be recrawled (updated in Google results). It takes even longer than that for SEO to start making a significant impact on your site traffic and sales: 4 to 6 months on average. This is not due to our app being slow, but it's because of how Google and other search engines track SEO. SEO is definitely a long-term effort. How high up your site appears in Google search results is impossible to control directly, since Google is the one who determines that by taking into account hundreds of factors, including off-page SEO that humans (not apps) must do, such as backlinks from other sites to your pages. For best results, make sure you work on off-page SEO while our app takes care of your on-page SEO. For on-page SEO, our app's automatic features are a solid foundation, but to get the most out of our app you may need to tweak your settings and improve your site's content with guidance from the app. See our Getting Started guides for more on this: https://seo-optimizer.boosterapps.com/category/1074-getting-started We've sent you a follow-up email. I hope we can resolve this and hopefully improve your experience with the app. So sorry again for the Inconvenience. Cheers, Darrel *Update May 2023:* Darrel here, Support Manager at Booster SEO! I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet. Let us know if there’s anything we can help with – and you can reach us anytime at [email protected]
Feb. 16, 2023
We first ran in to issues when compressing out store images (it got stuck at about half way) - this was resolved by the dev team within a few days. Unfortunately we then ran in to a similar issue when renaming the alt tags of our images, it wasn't clear which images had been renamed and which hadn't andthe ap seemed to get stuck in a constant loop. We reached out to support who were particuarly unhelpful this time, however they did say we could have a refund. We've since emailed the support team requesting a refund, we haven't had a reply, wouldn't recommend.
Hi WiDEYE, Darrel here Support Manager from Booster Apps. I am so sorry that you encountered issues with our app. We did manage to fix the image compression issue but we didn't manage to get a chance to look into your image alt text issue, if you could reinstall the app we can definitely look into it. We will contact you on the existing support ticket that you have with us. Regarding the refund, I am afraid we can only issue refunds if it was already paid, however, since the charge is still unpaid, only Shopify can reverse this charge. We have gone ahead and sent a request to Shopify to reverse the charge, we will provide you an update as soon as we receive one from them. We want to turn around your experience with our app which is why we will look forward to your response to the email we will send you. *Update May 2023:* Darrel here, Support Manager at Booster SEO! I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet. Let us know if there’s anything we can help with – and you can reach us anytime at [email protected]
Jan. 16, 2023
As a 14-year SEO, I've used many utilities for my own personal sites as well as for my clients. I had done in-depth research prior to suggesting this application to my client, this seemed to have been the best. However, I've experienced a series of failures on behalf of the team of Booster. Image compression only gets done one day out of the week, and as of now, my client has yet to get image compression done, even after many, many emails back and forth with the company. Many promises were made, but none were kept. My client depends on my work and my suggestions, and when a company I put faith in drops the ball, my agency's reputation is on the line. I've done my best to work with them on a number of related issues, but none have worked out. All these glam reviews you see are mostly from someone's "chat experience", and not the experience from the utility itself. I have had to work many hours each week to compensate for the lackluster utility, will be removing it the moment I get my client's site perfect again, within days. Lastly, do not use the URL optimization tool. This will create all new URLs and redirects. I never touched it, nor will I ever. If you do not keep the utility, you will have a nightmare of 404s to manage. Review from ZINC Digital of Miami- Kirk Musick, MS, MBA
*Update May 2023:* Darrel here, Support Manager at Booster SEO! I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet. Let us know if there’s anything we can help with – and you can reach us anytime at [email protected]
Jan. 6, 2023
WARNING DO NOT BUY!!...COMPLETE SCAM! 100% COMPLETE SCAM!!!!!!!!!!!!!!!!! ..................................... ..................................... WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING! ........................ ........................ ONLY BUY IF YOU WISH TO INFECT YOU WEBSITE WITH A DISEASE THAT WILL DESTROY YOUR GOOGLE RANKING & BUSINESS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! .......................... .......................... When you delete app they leave code in the backend that was NOT there before you install that all which 100MILLION% will sabatoge you and you website ............................. This app forces you to pay for it forever...and if you wish to delete the app if continues to sabotage your website!!!! ............................. Day #1 added the app then promptly realized the generic value it brings and that it will actually hurt you in the long run. ........................... Day #3 deleted the app, OH MY GO*! Thats when the shadiness of this app was truly revealed...when you delete this app it changes all of the code in your backend so your website is no longer crawlable. I have the program semrush and the day before I added the app all was fine...then when I deleted the app semrush reported that I no longer have ANY meta descriptions(extremely bad), it cannot read any of my titles or headings and there is new code we did not add "arrow fat left icon" which SPECIFICALLY blocks our website from being crawled properly...THIS IS EXTREMELY BAD FOR YOUR BUSINESS ......................................................... DO NOT BUY!!!!!!!!!!!!!! ........................................................... HERE IS MY REPLY TO THEIR RESPONSE: WHAT A JOKE! ........................................................ WARNING DO NOT BUY!!!!!!!!!! WARNING DO NOT BUY!!!!!!!!!! WARNING DO NOT BUY!!!!!!!!!!WARNING DO NOT BUY!!!!!!!!!! WARNING DO NOT BUY!!!!!!!!!!WARNING DO NOT BUY!!!!!!!!!! WARNING DO NOT BUY!!!!!!!!!!WARNING DO NOT BUY!!!!!!!!!! WARNING DO NOT BUY!!!!!!!!!!WARNING DO NOT BUY!!!!!!!!!! WARNING DO NOT BUY!!!!!!!!!!WARNING DO NOT BUY!!!!!!!!!! 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WARNING DO NOT BUY!!!!!!!!!!WARNING DO NOT BUY!!!!!!!!!! WARNING DO NOT BUY!!!!!!!!!!WARNING DO NOT BUY!!!!!!!!!! WARNING DO NOT BUY!!!!!!!!!!WARNING DO NOT BUY!!!!!!!!!! WARNING DO NOT BUY!!!!!!!!!!WARNING DO NOT BUY!!!!!!!!!!W ARNING DO NOT BUY!!!!!!!!!!
Hi Waterkids Kids Surfboards & Paddle Boards, I read your recent app store review and we sincerely apologize for any inconvenience that this may have caused. 😔 Regarding the payment for the app's plan, our app operates on a subscription basis. The reason your improvements do not "stick" when you uninstall the app is that the data cannot be stored by Shopify, but we must store them on our servers. The monthly subscription covers that and other costs associated with the app's ongoing functionality, such as monitoring your store for new and updated products, keeping your SEO code up to date, and funding support and development work on the app. Also when you uninstalled the app, it will only remove the meta tags created by the app and default meta tags from your theme will stay. There are cases when most SEO apps are uninstalled, the app can't auto-remove its code snippet because it no longer has access to your theme files. All SEO apps on the app store also leave the theme's page title and meta description commented out, for the same reason. Our app actually creates a backup copy of your theme.liquid folder, so that you can use it to revert your theme back to its state before you installed our app. I'm sorry if this was not more clear in our app's documentation. In case you need assistance in cleaning up these codes our support team is always available 24/7 to assist you on live chat and email. Moving forward, we'd really like to turn your negative experience around - we believe wholeheartedly in this app, and as the most-reviewed/used SEO app on the Shopify app store, people agree. SEO is definitely a long game, and although it's hard for stores to see instant results, it's something that takes time to work at over time. We hope to hear from you soon and get another chance to make a good impression Josh. Sincerely, Aroll
Dec. 18, 2022
DO NOT DOWNLOAD THIS APP. It will destroy your store. It changed all the links for my products and caused broken links. When i contacted them about it i was told the app should not of done that and someone will contact me.right away. 2 days later they emailed me and said there is nothing they can do. So many better apps out there. Don’t risk your store.
Hi Honeypiekids, Thank you for your feedback. I read your recent app store review and we sincerely apologize if we didn't manage to resolve the issue sooner. 😔 Our app actually has the "Revert all" button that can revert all the changes it made with your product URLs. Please note that URL Optimization is a technique/process under which we optimize the URL structure of a website page in order to make the web page more understandable for search engine crawlers. Our URL optimization feature will change the URL of a product based on its product title. Because it changes the URL, if you have customers that have saved the previous URL and tried to access it, then it will lead to a 404 page or broken link. When a URL appears in Broken Links, it does not necessarily come from a broken link on your site. It just means that someone tried to visit that URL on your site, but there is no page for that URL - this is kinda expected if we will optimize a URL or change it, which is what URL Optimization does. Often the old links/URLs are on an entirely different site, which is the case if you used them for backlinks, which will also lead to 404 pages if you changed the URL. Whatever the cause of a broken link, no harm is done to your SEO as long as the nonexistent page has a redirect to an existing page on your site—and our app takes care of that automatically with our broken links redirect feature. 👍 Again, I am very sorry for the inconvenience this has caused. If you want to install the app again and give it another try, we will be more than happy to assist you with any of your concerns. We will be waiting for your response to the email we sent you. Cheers, Darrel *Update May 2023:* Darrel here, Support Manager at Booster SEO! I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet. Let us know if there’s anything we can help with – and you can reach us anytime at [email protected]
Dec. 10, 2022
Have not seen anything on the sales part. And my meta tag scan always shows as something wrong and then everything else says its not wrong. currently looking for another app
Hi VLB Lash Supply Store, Thank you for your feedback. I'm sorry to hear that you haven't seen any improvement in your sales since installing our app. Just want to clarify that the purpose of our app is to improve your SEO (and therefore your traffic and sales) over time. However, SEO improvement is a gradual, long-term process because of how Google and other search engines work. - It takes Google up to several weeks to update its listings of your pages, so changes from the app do not immediately appear in Google results. - It takes even longer for SEO to start making an impact on your site traffic and sales: 4 to 6 months on average, because of how search engines track SEO. So any changes due to our app cannot have had any effect on your traffic or sales at this point(the app was just installed last month). Regarding the meta tag issues you mentioned, we would be happy to help you out with those, we sent you an email so that we can start working on it. Looking forward to your response to the email we sent you so that hopefully we could turn around your experience with our app. Cheers, Darrel *Update May 2023:* Darrel here, Support Manager at Booster SEO! I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet. Let us know if there’s anything we can help with – and you can reach us anytime at [email protected]
Nov. 19, 2022
I was unable to test the app. As soon as I activated the monthly subscription it crashed with a server error. I contacted the developer who failed, in a short time, to resolve. Shopify customer service also intervened. I uninstalled the app because I lost confidence. Monstrously slow loading configuration pages. I don't understand how he manages to get all these positive feedbacks!
Thank you for your feedback Jet Elettronic. I am sorry to hear about your experience with our app. The issue you experienced was a temporary bug that was occurring in a few stores, this was resolved by our engineering team a few days after you reported the issue. We would love to have the opportunity to turn around your experience with our app, which is why we sent you an email on your previous support ticket. We will look forward to your response to the email we sent. Cheers, Darrel *Update May 2023:* Darrel here, Support Manager at Booster SEO! I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet. Let us know if there’s anything we can help with – and you can reach us anytime at [email protected]
Nov. 9, 2022
Didn't do what it's supposed to. worked on adding alt text which is the free function but the paid for functions didn't work. Contacted support still waiting for a answer
Thank you for your feedback Crafty Dan. I am sorry to hear that the alt text function didn't work. I would love to have you re-install it so that we can look into this and address the issue. I see that our support team already sent you a collab request to further check the problem, we would love to turn around your experience if you could please respond to the request we sent and re-install the app. *Update May 2023:* Darrel here, Support Manager at Booster SEO! I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet. Let us know if there’s anything we can help with – and you can reach us anytime at [email protected] We will look forward to your response to the email we sent. Cheers, Darrel