BOOSTER SEO & IMAGE OPTIMIZER

Hi there, Thank you for sharing your feedback, and I sincerely apologize for any frustration this has caused. We always aim to provide the best possible experience, and I regret that our app’s optimization did not meet your expectations. Regarding the meta title change, our Meta Title Optimization feature is designed to enhance SEO performance by following structured optimization rules. However, based on your experience, it seems that the generated title was not what you expected. I completely understand your concerns and appreciate you bringing this to our attention. To assist you further, we’ve sent you an email with more details and next steps to investigate this issue. If you're open to it, we’d be happy to look into this further and ensure your titles are optimized correctly. Please feel free to reply to our email or reach out to our support team—we’d love the opportunity to make things right. We appreciate your feedback and are committed to continuously improving our app. Please don’t hesitate to reach out if there’s anything else we can do to help. Best regards, Pat Booster SEO Support Team

Hi Gold Spartan, ​ Darrel here from Booster SEO. ​ ​I've read your recent review of our app, and I am so sorry to hear that it caused issues with your images. ​ Our app is not supposed to modify or delete anything on your site's front end since we only inject our app's SEO improvements directly into your site's source code. ​ Having said that, if our app indeed deleted your images, we sincerely apologize, and if you will give our app another chance we will be more than happy to investigate and get to the bottom of this issue. ​ We will thoroughly investigate this issue and get back to you as soon as possible. ​ We appreciate your patience and if you have any other questions, please respond to the email we sent you. ​ Best regards, Darrel

Hi there, ​ Lester here from Booster SEO Tier 2 Support, I've just read your recent review of our app and I truly apologize for any confusion or concern caused during your brief interaction with our support team. I completely understand how the situation may have felt unclear, and I appreciate the opportunity to clarify. The free plan of our app indeed focuses solely on optimizing image alt texts - nothing beyond that. The store verification process you encountered is simply a security measure to confirm that the store is legitimate (not a bot), which allows us to whitelist the store for our app’s optimizations (image alt text, in your case). I understand that the terms used by our chat support team may have caused confusion, and I sincerely apologize for the poor choice of words. We’ll ensure our team communicates more clearly moving forward. That said, we’d love the chance to start over and show you the true value of Booster SEO, so I sent you an email so we can discuss this further and find a way to make things right for you. Looking forward to your reply! Best regards, Lester

Hi Tractor Part Direct, ​ Darrel here, from Booster SEO Support. ​ ​I've read your recent review of our app, and I am so sorry to hear that it caused issues with your internal links. ​ The free plan of our app is limited to one feature only, optimizing image alt tags (bits of image-related code) so that your product images are ranked higher on Google Images. It is not supposed to touch anything else on your store, unless, you are on one of our paid plans. ​ However, if our app did affect your internal links, we sincerely apologize, and if you will give our app another chance we will be more than happy to investigate and get to the bottom of this issue. Should you decide to give our app another go, just respond to the email we've sent you. Regards, Darrel

Hi Falicia, Thank you for sharing your feedback, and I sincerely apologize for any frustration or inconvenience caused. We strive to deliver exceptional support, and I regret that your experience fell short of your expectations. I want to clarify the steps we’ve taken regarding your issue. Upon receiving your message on December 30, we immediately escalated your concern to our Tier 2 team, and our engineering team has been actively investigating the issue since. This specific problem appears to be related to unique elements in your store’s theme and recent Shopify platform updates, which have impacted certain app functionalities. Resolving this requires careful coordination with Shopify and thorough testing to ensure compatibility and prevent further disruptions. We’ve also sent you an email providing detailed updates, outlining the investigation process, and confirming the steps we are taking to address this issue. Please rest assured that resolving this remains our top priority, and we are committed to keeping you informed every step of the way. If you have any additional questions or require further assistance, don’t hesitate to reach out. Thank you for bringing this to our attention—it helps us improve and better support merchants like you moving forward. Best regards, Pat Booster SEO Tier 2 Support

Hi there, Lester here from Booster SEO Tier 2 Support, I have read your recent review and I sincerely apologize for the inconvenience and frustration this situation has caused. I want to address your concerns thoroughly and provide some clarity on the issue you’ve mentioned. First, I’d like to reassure you that our app does not have the capability to directly edit or rearrange meta fields or product photos in your store’s backend. Our app works by creating overrides to optimize meta tags within the source code without altering your original Shopify settings. These changes are non-intrusive and cease to apply once the app is uninstalled. The issues you’ve experienced with product photos and meta fields may have been caused by another app or an unrelated configuration or compatibility error. Unfortunately, without access to your store during the time the app was installed, we could not investigate or identify any potential conflicts or sources of the problem. To address this, we’ve sent you an email with a detailed resolution and next steps to assist you further. Please don’t hesitate to reply if you have any additional questions or concerns—we’d love the opportunity to make things right. Thank you for your understanding, and we’re committed to improving your experience moving forward. Best regards, Lester

Hi Pengpeng, Thank you for taking the time to share your experience, and I deeply apologize for any frustration caused. We aim to provide seamless support and regret that your experience fell short of expectations. I’d like to address your concerns regarding the meta titles and descriptions. Our app is designed to optimize SEO elements but does not inherently delete meta titles or descriptions from your store’s pages upon uninstallation. Such changes are often related to how theme integrations handle data or interactions with other third-party apps. To assist you further, we’ve sent you an email outlining a resolution and next steps to help restore and improve your store’s SEO setup. Please don’t hesitate to reply if you have any questions or require additional support—we’re here to help. Thank you for your feedback. It helps us improve and better support merchants like you moving forward. Best regards, Pat Booster Apps Support Team

Hi Drew, Thank you for sharing your feedback, and I sincerely apologize for any inconvenience caused. We strive to provide the best support possible, and we regret that your experience didn’t meet your expectations. Regarding the H1 tags, I’d like to clarify that our app does not have the capability to add or remove H1 tags or modify description tags within your store’s theme files. These elements are typically managed by your Shopify theme or other third-party apps. To address this, we’ve sent you an email with a detailed resolution and next steps to assist you further. Please don’t hesitate to reply if you have any additional questions or concerns—we’d love the opportunity to make things right. Thank you for your understanding, and we’re committed to improving your experience moving forward. Best regards, Pat Booster SEO Support Team

Hi Charlie, Thank you for sharing your feedback, and I sincerely apologize for the inconvenience you encountered. We take these matters seriously, and I regret that we weren’t able to investigate and resolve your issue in time. Our standard process involves a 24-hour turnaround to request collaborator access, review your theme files, check the app's integration, and identify any conflicts. However, as the app was uninstalled the same day the issue was raised, we couldn’t proceed with our investigation. To address this, we’ve sent you an email with a detailed resolution and a goodwill offer to regain your trust. Please don’t hesitate to reply if you have further questions or concerns—we’d love the opportunity to assist you again. Thank you for your understanding, and we hope to improve your experience moving forward. Best regards, Pat Booster SEO Support Team

Hi Jeremy, Thank you for sharing your feedback, and I sincerely apologize for the challenges you experienced. We take such concerns very seriously, and our engineering team is actively working on resolving this issue as we speak. Our standard turnaround time for escalations is 24–48 hours, and my colleague’s request for collaborator access was made to thoroughly check your theme files, the app's integration, and resolve the issue effectively. We’ve also sent you an email with more details regarding this matter. Please feel free to reply to the email if you have any additional questions or concerns. Thank you for bringing this to our attention, and we’re committed to ensuring a better experience for you moving forward. Best regards, Pat Booster SEO Support Team

Hi Can, We’re genuinely sorry for the disruption you experienced and understand how critical image clarity is; especially for a visual store like yours. However, we want to clarify a few key facts for context. Booster SEO does not alter, compress, or display storefront images. It only adds SEO-related alt text using Shopify’s official API. We do not inject scripts or touch your theme code. The issue: blurry images for new visitors only; is a strong indicator of a frontend display conflict, not a backend alteration. Cached users seeing no issue further supports this. From our investigation, the problem was almost certainly due to an incompatibility between our app and a third-party image gallery or theme customization used on your store. Unfortunately, we have no access to, or control over, such third-party code, and no way to prevent unexpected interactions with tools we didn’t build. While we empathize with the frustration, it’s important to note that compatibility testing between multiple apps and customizations falls under the merchant’s responsibility, as outlined in both Shopify’s and our Terms of Service. While the issue was not caused by our app directly, we still offered a full refund and a free lifetime subscription as a gesture of good faith. We’re committed to being fair, transparent, and supportive wherever we can. We sincerely wish your store continued success. Best regards, — Lester, Booster SEO

Hi there, We’ve just read your review, and we’re disheartened to hear about the challenges you’ve encountered with your SEO. We completely understand how frustrating this can be, and we’re genuinely sorry for any inconvenience this has caused. I’d like to clarify that our app is designed to improve SEO over time, but results can take a few months as search engines take time to re-crawl and index your site. Regarding the duplicate issue, I apologize for the inconvenience it has caused you. I have previously detailed the fix I provided 6 days ago but the conflicting SEO tags could have been reintroduced by a theme update or if you've installed another app that has certain SEO functions. However, I assure you that we are committed to ensuring this is resolved once and for all. We have sent you an email with further details and a special offer as a gesture of goodwill, and we're looking forward to your response. Thank you again for bringing this to our attention, and I hope we can work together to resolve it. Best regards, Lester

Thanks for the feedback! We're glad you had a friendly experience. 😊 - Kevin & Booster SEO Team

Hi there, Pat here from Technical Support at Booster SEO. I saw your recent feedback and wanted to clear up any confusion. Our Free plan is designed to focus on a single feature: optimizing image alt tags or alt-text, which helps improve your product images' visibility on Google Images. This plan includes a 225-product limit, but the app will continue syncing weekly with your store to check and update your images' alt-text even after reaching that limit. Our Premium Plan offers a suite of SEO features aimed at boosting your site’s search engine ranking and overall SEO performance. These features include: - Guided keyword optimization for meta tags and content to help you rank better for targeted keywords. - AutoPilot for easy bulk SEO editing. - Automated broken link fixes and redirections to prevent 404 errors. - Implementation of Google Rich Results (Snippets) using JSON-LD schema across your store. - Image compression to improve page load speeds. - Product image renaming to match titles, enhancing image SEO. - URL optimization for more search engine-friendly URLs. - Sitemap generation to speed up Google indexing of your site. These features are essential for maintaining and improving your website’s SEO, which is why they are part of our paid plan. Please check your email for more details on this. If you have any further questions or need assistance, feel free to reach out. We’re here to help ensure you have the best possible experience with our app. Sincerely, Pat

Hi Peter, This is Pat from Booster Apps SEO Tier 2 Support. I want to sincerely apologize for the issues you've encountered and thank you for your feedback. I understand the frustration caused by the delay in image compression and syncing. As mentioned by Lester, these delays were due to recent updates aimed at improving this feature, which inadvertently caused processing delays for select stores. These issues were compounded by our dependency on Shopify's server load. Our development team has been working diligently to resolve these issues, and we are making consistent progress. We recognize the importance of this feature and are committed to ensuring it functions seamlessly. Regarding the duplication of the "Product" meta field, the "Duplicate field: brand" warning appears because both our app and your theme define a brand field, which Google identifies. Our app includes this field as part of the "Google Snippets" feature, which allows Google to generate rich results for your store in search outcomes. To address this, you have two options: 1. Disable the "Google Snippets" feature by navigating to the "Google Snippets" tab in our app. 2. We can remove or disable the "brand" field from our app's code. In your specific case, you reached out to us for guidance on which part of our code to disable, and we provided the necessary information in a separate ticket. Your case remains open and is marked as "in progress." We are coordinating with our engineering team to prioritize and expedite a fix for the image compression delays and addressing the meta field duplication concern to prevent unnecessary duplications. Once again, I apologize for any inconvenience caused. We have sent you an email with further details and a special offer as a gesture of goodwill. If you encounter any further problems or require assistance, please do not hesitate to contact us directly. Thank you for giving us the opportunity to address these issues. We look forward to improving your experience with Booster SEO. Best regards, Pat

Hi Donna, This is Pat from the Booster Apps SEO Tier 2 Team Support. I am reaching out to you regarding the 1-star review you left for our app. We value our customers' feedback and we are always looking for ways to improve our services. I would like to know if there is anything specific that you think we can do to enhance your experience with our app and our support team. Your feedback is important to us and we would love to hear your suggestions. Furthermore, I would like to inquire if you faced any difficulties while using our app that led to the 1-star review. If that is the case, please do let us know so that we can investigate the issue and provide a prompt resolution. We understand that your experience with our app may not have been satisfactory, but we would like to assure you that we are committed to providing the best possible service to our customers. We would appreciate it if you could give us another chance to make things right and turn your experience around. Thank you for bringing this matter to our attention. We look forward to hearing back from you and working towards improving your experience with our app. Best regards, Pat

Glad you're finding the SEO audit and suggestions useful right from the start! Thanks for choosing our app. We're here for any questions you have! 😊 - Kevin & Booster SEO Team

Hi there, We sincerely apologize for the inconvenience you've experienced with the image compression feature. The delay is due to factors like the queue of other accounts syncing, the number of products in a store, and Shopify's server load. This is an isolated issue, and the rest of the app's features are functioning properly. I want to assure you that our app is designed to provide comprehensive SEO benefits. We have sent you an email to resolve this issue. We look forward to your response and hope you are open to clearing this up. Thank you for your patience and understanding as we work to ensure a smooth experience for you moving forward. Best regards, Pat