ZenBox: Bundle Builder
Bundle Builder - Create Custom Bundles & Gift Boxes
Rating
4.3
feedback
174
chart
#3,909
All reviews
Rating Breakdown
Review RSS Feed
Oct. 29, 2024
They have been very helpful in trying to get the newest Bundler Builder app to be as effective as it can especially before for the holidays. They let us know if our requests are something that they can help improve on their app or if they are limited by Shopify parameters.
Hey there Made In Washington and team! Thank you for your kind and detailed review of our app! We’re thrilled to hear that you're enjoying BundleBuilder and appreciate the hard work we put in to support you. If you have any questions or need assistance, please don’t hesitate to reach out. Thank you for choosing BundleBuilder!
Oct. 23, 2024
Incredible support! And the app has been a game-changer for my website. Very impressed. It has a couple of tiny glitches but I am sure they will be worked out in the future.
Hey Belle Box and team! Thank you so much for sharing the amazing experience you had with our support team! They work hard to provide excellent support and we're glad to receive your kind feedback. If you need help with anything else, you know where to reach us!
Sept. 27, 2024
Support was super helpful in setting up our bundle! App is also really useful if you want to set up a bundle which has a fixed cost.
Hi there Collective Arts Brewing and team! Thank you so much for your kind review! Your feedback helps small businesses like us and we really appreciate your support. If you need help with anything else, you know where to reach us!
Sept. 18, 2024
Super fast and helpful customer service team!
Hi Greenify Co. and team! Thank you so much for the wonderful review! We're glad that you received prompt support from our team. They'll surely be hyped to see you feedback! If you need help with anything else, you know where to reach us!
Sept. 4, 2024
This app works but what is even more amazing is the customer service - I never really write reviews but the service was so awesome, I just had to take the time to comment. I spoke with Zach and not only was he helpful, he went ahead and did the changes for me. Thanks guys. Great app.
Hey there Berry & Brine team! Thank you so much for sharing the amazing experience you had with Zach! He's a wonderful and helpful person, we're really proud to have him on our team. If you need any help or have additional questions, please don't hesitate to reach out to us!
Sept. 3, 2024
I've been a customer of Shopify for years with several businesses. This is the best box builder, gift builder app. I had a couple of questions about it and Bunny is awesome with support. Patient, kind and funny. When you are stressing about your website the last thing you want is rude customer support. I am going to use this app for my other business, as well. If you have a question, don't hesitate to reach out. They are really good.
Hey there Weirdoughs team! Thank you so much for your kind and helpful feedback. Bunny had a great time helping you out! We're glad that you received the support you needed, we'll make sure that he's recognized for an excellent job! If you need help with anything else, you know where to reach us!
Sept. 1, 2024
I typically don’t leave negative reviews, as I recognize the impact they can have on small businesses. However, I believe it's important to share my experience. I reached out several times for assistance with technical issues that have hindered my ability to use the app for over five months. The only resolution offered was a $30 credit, which covers just one month. I hope that by sharing this, other small businesses can be aware of potential challenges and avoid the loss of time and resources that I encountered.
Thank you for taking the time to post this review. We see these as an opportunity to learn and grow. It is worth noting that the technical issues you mentioned were not caused by BundleBuilder. We took time to demonstrate this clearly during our many interactions with you, and you confirmed that you understood. In fact, we went out of our way to help, including offering free development services to help you find a workaround for these issues that were not related to our app. We also credited you $30 because we empathized with your plight, not because you were owed compensation, and we took care to explain that clearly as well, which you acknowledged. To be honest, I am very disappointed to see this review, because we tried our best to be transparent and set clear expectations throughout our engagement with you, and I don't believe we've received the same in return. But I do hope you manage to resolve the problems on your store, and I truly wish you and your business all the best going forward. Hannes Bez | Director of Customer Experience
July 31, 2024
The guys couldn’t have been more helpful during our set up. Any small issues were resolved straight away and we’re really looking forward to using bundle builder on our store
Hey there Lylehill Farm and team! The team had a wonderful time help you out! We're glad that we were able to fix everything during set up. We will continue to work on improving your experience. Please feel free to reach out to us again if you need any help. Thank you for choosing Bundle Builder!
July 15, 2024
We've tried all of the bundle apps from the store and this is hands down the best value. It's probably has 90% functionality of all other apps with a reasonable pricing structure where you are not locked in paying for the revenue the app assisted to generate. It also has a ways to customize the experience which other apps mostly missing. Highly recommend.
Hi there FlightSimBuilder and team! Thank you so much for taking the time to share your experience with our app! Your recommendation will surely take us a long way. If you need any help, please feel free to reach out to our team. Thanks for choosing BundleBuilder!
July 12, 2024
We have been using this app for nearly two years, and it has proven to be a reliable and valuable asset to our business. The support team—Lauralynn, Rafael, Bunny, Myam, and Arcealito—has been exceptional, consistently providing quick and effective responses to any issues we've encountered. Their dedication to building a great product and helping their clients succeed is evident. The back-office interface is user-friendly and offers a range of customization options, allowing us to provide a tailored service for our clients. I highly recommend giving this app a try. Special thanks to Lauralynn for her responsiveness and assistance in getting the most out of the app.
Hi Tom, Thank you so much! The fact that you've built your business around our app is an honor we take incredibly seriously. We aim to be excellent partners to you, and are so appreciative for your kind words. Here's to continuing to support you and your fabulous business! - Lauralynn
June 25, 2024
Really straightforward app to install and set up; great upgrade and excellent customer service - wouldn't hesitate to recommend!
Hi there Irish Design Shop and team! Your recommendation is highly appreciated! We're glad that you had an amazing experience with our app and the customer service we provide. We will continue to work hard to improve our service. If you need any help or have questions, you know where to reach us!
June 8, 2024
After the new release, the app is not supporting to any 3rd party payment gateways. Also support is very bad and not helpful.
Hi, thanks for your review. We are now using the Shopify Bundles API, which only works with Shopify Payment processing. We will ensure to communicate that to our merchants in the future. We are here if there is anything we can do outside of this to help you!
June 3, 2024
Excellent support, bon suivi, rapide et très professionel. Un gros merci
Hey there Sexy Surprise and team! You just made our day with this amazing review! We're thrilled to hear that our support team was able to help you out. If you need anything else, in the future, you know where to reach us! Thank you for choosing Bundle Builder!
May 24, 2024
Solid app. I usually dont have a problem and if there any glitch, developer takes care pretty fast any issues.
Hey there Yuti Gift Box and team! Thank you so much for taking the time to leave us a review! Your support helps us a lot and we appreciate it a lot. If you need any assistance, you know where to reach us!
May 8, 2024
The app is not working well, lots of bugs and you will face problem with your inventory and of course the support is slow like the app slows down your website.
Hi there! We have recently updated our app and have very few bugs! If you want to give us another try, we are here and ready to help 🫡
Aug. 2, 2024
Edited from 1 star: Our business encountered some very frustrating issues with the app that have recently been resolved. The process was lengthy due to back and forth communication and trying to determine which side the issue was on. I initially wasn't happy with the responses we got from Bundle Builder requesting help. That being said, as soon as Hannes from the customer service team reached out it really turned things around. He was very on top of communicating with me about timelines and how they were working behind the scenes to figure out the issues. Ultimately it was a long process to get there, but I did feel that he genuinely cared about helping us out. I still find that the user interface isn't the most straightforward, but we will continue to use Bundle Builder, as I'm much more confident in the customer service we received - it made all the difference.
Hi Hilary, I'm so sorry about the poor experience you've had with us. It's true that the technical issue isn't actually being caused by BundleBuilder, but we definitely could (and should) have handled this better. I'll be reaching out to you directly to see if there's anything I can do to help clear this up for you and hopefully restore your trust. Hannes Bez | Director of Customer Experience
March 27, 2024
Thank full for this app and also the costumer care is great. Thank you!
Hey there IKDANKJOU Team! I'm glad to hear that our support team was able to help you out! We take pride in making sure that our merchants get the support the support they need, and we're very happy with the feedback you provided! If you need anything else or have any questions, please don't hesitate to reach out. Thanks for choosing BundleBuilder!
Feb. 20, 2024
Easy to use and very helpful customer support agents! I had an issue adjusting the shipping price for a bundle and one of their agents walked me through the process. He even recorded a video for me to follow. (shoutout to Rafael) Very satisfied with the app!
Hey there Knock Thrice team! Thank you for the amazing review! We're glad you found our app easy to use and that Rafael provided exceptional support. He'll be thrilled to see this review! Please let us know if you need further assistance, we're here to help!
Jan. 4, 2024
great!
Hi Arlotta Food Studio LLC! We're thrilled to hear that you like our app! Thank you so much for taking the time to leave kind feedback for our app. Please let us know if you need any help! You know where to reach us.
Dec. 29, 2023
Hi there Cumberland Valley Coffee and Team! Thank you for choosing BundleBuilder (formerly known as BoxBuilder)! We appreciate your business and look forward to working with your store for a long time. Please let us know if there's anything we can do to help!