Bundle Builder: Custom Bundles
Bundle Builder - Create Custom Bundles & Gift Boxes
Rating
4.0
feedback
164
chart
#2,774
All reviews
Rating Breakdown
Review RSS Feed
June 25, 2024
Really straightforward app to install and set up; great upgrade and excellent customer service - wouldn't hesitate to recommend!
Hi there Irish Design Shop and team! Your recommendation is highly appreciated! We're glad that you had an amazing experience with our app and the customer service we provide. We will continue to work hard to improve our service. If you need any help or have questions, you know where to reach us!
June 8, 2024
After the new release, the app is not supporting to any 3rd party payment gateways. Also support is very bad and not helpful.
June 3, 2024
Excellent support, bon suivi, rapide et très professionel. Un gros merci
Hey there Sexy Surprise and team! You just made our day with this amazing review! We're thrilled to hear that our support team was able to help you out. If you need anything else, in the future, you know where to reach us! Thank you for choosing Bundle Builder!
May 24, 2024
Solid app. I usually dont have a problem and if there any glitch, developer takes care pretty fast any issues.
Hey there Yuti Gift Box and team! Thank you so much for taking the time to leave us a review! Your support helps us a lot and we appreciate it a lot. If you need any assistance, you know where to reach us!
May 8, 2024
The app is not working well, lots of bugs and you will face problem with your inventory and of course the support is slow like the app slows down your website.
April 3, 2024
Have had multiple issues with this app - one day it's working just fine, the next day all of a sudden the prices have changed all over the place. The customer support has been no help - I've requested help multiple times and they basically always say it's an issue on our end and we need our web developer to deal with it. We are a tiny shop and definitely do not have a web developer on deck. Currently looking for a new app.
Hi Hilary, I'm so sorry about the poor experience you've had with us. It's true that the technical issue isn't actually being caused by BundleBuilder, but we definitely could (and should) have handled this better. I'll be reaching out to you directly to see if there's anything I can do to help clear this up for you and hopefully restore your trust. Hannes Bez | Director of Customer Experience
March 27, 2024
Thank full for this app and also the costumer care is great. Thank you!
Hey there IKDANKJOU Team! I'm glad to hear that our support team was able to help you out! We take pride in making sure that our merchants get the support the support they need, and we're very happy with the feedback you provided! If you need anything else or have any questions, please don't hesitate to reach out. Thanks for choosing BundleBuilder!
Feb. 20, 2024
Easy to use and very helpful customer support agents! I had an issue adjusting the shipping price for a bundle and one of their agents walked me through the process. He even recorded a video for me to follow. (shoutout to Rafael) Very satisfied with the app!
Hey there Knock Thrice team! Thank you for the amazing review! We're glad you found our app easy to use and that Rafael provided exceptional support. He'll be thrilled to see this review! Please let us know if you need further assistance, we're here to help!
Jan. 4, 2024
great!
Hi Arlotta Food Studio LLC! We're thrilled to hear that you like our app! Thank you so much for taking the time to leave kind feedback for our app. Please let us know if you need any help! You know where to reach us.
Dec. 29, 2023
Hi there Cumberland Valley Coffee and Team! Thank you for choosing BundleBuilder (formerly known as BoxBuilder)! We appreciate your business and look forward to working with your store for a long time. Please let us know if there's anything we can do to help!
Dec. 29, 2023
Thank you for taking the time to leave us a 5-star review! We appreciate your kind gesture.
Dec. 27, 2023
Starting out with it, and it's working great. Hoping it meets all expectations.
Hey there Ariael Creatives and Team! Thank you for taking the time to leave a review for our app! We'd love to hear your feedback on how we can improve our service. Please let us know how we can make your experience even better. We look forward to hearing from you again soon. Thanks for choosing BundleBuilder!
Nov. 22, 2023
Solid app with exceptional customer service. Any questions are always attended to immediately by their friendly support team!
Thanks so much for your review! We are honored to be a core part of your business! Your use case of our app to support your "Build a box" experience is clean and easy. Should you ever need any help, you know where to find us! Thank you!
Nov. 17, 2023
We've used this app on our gift site for nearly 3 years. It's one of the most used features on our site as it allows customers to build their own box. We've had no issues thus far and are happy to continue using it.
Hi Box of Zeal team, we are delighted to be a core part of your business! Your use of the app is a wonderful example of how to use our app to delight customers and increase your AOV! Excited to continue supporting you as you grow and start using more personalization features! -Lauralynn
Nov. 17, 2023
Great app. Fantastic support. 5 stars.
Thank you so much! We always love talking to you. Happy to help!
Nov. 13, 2023
Have a issue with the local authority to displace price with taxes. After a few round of discussion, the team came out a prompt solution. The team are supportive and helpful! Superb!
Thank you for the review. It was truly our pleasure to help you, and we are here to support if you have any questions in the future!
Nov. 12, 2023
I test a lot of shopify apps and 95% of the time I face the same problem. We merchants are on earth battling real problems and app developers are somewhere in the moon or a paradise where the sun always shine and the world is perfect in their imagination of how a e-commerce businesses work as they are not merchants but app developers. This app has the potential to become a great app but it is not because it lacks important details, details the developers would understand if they would have themselves an ecommerce business and had to deal with how logistics processes and 3PL warehouses work as well as what bundles really should be. Let’s start with the PROs: - It features some kind of simple conditional logic and that is something you will hardly find in other apps, we really need something like this, that is why we invested some time testing this app. - You can create several steps so that customers go from one step to the next in the process of choosing their products. Im sure there are more Pros but nothing really special beside that. The CONs: - Buggy, it started to do estrange things with products, showing them as not being in stock when they really were and things like that. We do not know if that is something punctual and the app behaves so in certain scenarios or it is really as buggy as other users have reported here. - Yes when you click in a product when creating the bundle it opens the product in a pop up to see a bigger picture and the description but it does not link to the original product, which is really what it should do because there is no point of having pop ups showing just a part of that product. - When the customer adds a product to the bundle, on the listing on the right, they add the title of product in text but without a small picture of the product which but more than two or three products looks not clear. - The design lacks the most basic UX principles, problem you will find in 95% of all Shopify Apps. Most apps show horrible design results on our beautiful themes and this one is unfortunately not different in that respect. - The conditional logic does not differentiate if the customer adds one unit of one product or 5 units of that same product and for us that is crucial. When we asked them if they could add that feature (A feature we found reasonable and easy to implement) they answer very correctly and kindly saying that they wouldn’t do it now. They didn’t even say, well let’s talk about it and maybe we can find a solution, it was a simple NO. I thought well I could do a workaround creating product bundles with more than one of the same product in that bundle and add that bundle as a product in the bundle. - But all that is useless if you need to deal with stock control and real logistics since this app adds your bundle in the cart as a single product with a list in text underneath of the products contain in that bundle, if they selves would be merchants they would know the lack of inventory control makes their app pretty useless for most users selling hundreds or thousands of products and having to control their inventories or their 3PL warehouses. In a nutshell an app with great potential because of its conditional logic approach but their developers needs someone who understands about inventory control, UX principles, how important is to implement a real conditional logic and make this app stable and bug free because there is nothing worse than having to rely on an app which you cannot really rely on. We will take a look at this app in a few months, maybe the developers make an effort to really improve this app in that they go out of their developers boxes and take a look at how ecommerce works in the real world.
Hello, i am the CEO (Serge) of the company that owns the BundleBuilder app. We absolutely loved and appreciate this feedback. We have a new version of the app we are working on now that we think you are going to love that should be launching shortly. In an effort to be collaborative, would you be up to meeting with me and our technical leadership to go through your feedback. We agree, we think this product has huge potential and can only get there with brands and merchants like you having a seat at the table. My email is [email protected]. Please email me.
Nov. 7, 2023
Excellent app! Works great for our customers to create their own 12,24, or 48pc box of hand selected chocolates. Easy to use, easy to install, great customer service, very happy with this app for our store. Highly recommend!
Thank you! It's been our honor to support your biz the past few years. As chocolate lovers, we know how special it feels to be able to curate a personalized box of chocolates! We know what is on our holiday wish list!
Nov. 6, 2023
Honestly been great! It is a key component on how people order through my website. Never had any problems with the app. Highly recommend !
Thank you, Dave! It's been an honor to have been a central part of your business the past few years. We love the creativity you've used to make our app work so well as a tool for ordering custom meal boxes. We are always here to help as your business keeps growing!
Nov. 6, 2023
We used this app to sell personalized jackets for our customers. We had a few steps in our “builder”. The first step was a content step, where we had a bunch of designs to highlight the product, and why it was great. The next steps were personalization, selecting a size, selecting a sleeve for embroidery, and then sharing the embroidered initials. All of the personalizations were then located in the notes section of the order. It was super easy for us to fulfill, and we avoided back-and-forth communication with our customers to get all the details within the shopping experience. We loved using this builder for our personalized product!
Hi! We are so pumped to hear that our app was the perfect way to sell your personalized jacket. Although our name is "Bundle Builder", we have some great features for personalization (as you know!). We love hearing how you used the different types of "steps" to customize the experience. The "content" step is a great (and open ended tool) to truly DIY, and we loved seeing how you did it! Thanks for the great review!