Bundle Builder: Custom Bundles
Bundle Builder - Create Custom Bundles & Gift Boxes
Rating
4.0
feedback
164
chart
#2,774
All reviews
Rating Breakdown
Review RSS Feed
Oct. 31, 2023
The app has met my need for a program that allowed customers to select items for their gift box. It's worked well, and when there has been an occasional glitch, the customer service has been excellent. I recommend it.
Thank you for your honest review! We appreciate your feedback, please rest assured that our team is working hard to ensure these glitches are fixed as quickly as possible. Feel free to reach out if you need our assistance. Cheers!
Oct. 28, 2023
Wir waren eine Weile zufrieden mit der App. Aber leider häufen sich in der letzten Zeit die Bugs und es ist sehr mühsam die die Ordnung der Produkte im Builder zu gestalten und zu übewachen. Die App hat plötzlich Produkte wieder rausgestrichen, welche wir mühselig wieder integrieren mussten. Wir wechseln die App.
Thank you for your honest review. I'm concerned about the issue you reported of products suddenly being removed. We have not experienced this before; we also checked our logs and confirmed that nobody removed these manually. I will reach out to you directly to see if we can get to the bottom of this and hopefully turn this experience around for you. - Hannes Bez | Director of Customer Experience - BundleBuilder
May 28, 2024
There's pretty much only one rule for software: if you're going to significantly change it, you need to warn your users with plenty of lead time. That's doubly true if you're removing a core feature. - This app no longer works with subscriptions, an absolutely core feature. Not only that, but they promoted this update for months via email, and never once mentioned that subscriptions would no longer be supported. - In fact, this very app page currently promotes the app as supporting subscriptions, which is false. They haven't even bothered to update this page. - Go to their website and search the term "subscription." What do you find? No mention anywhere that subscriptions are no longer supported. - After their update broke this core function of our website we spent days reaching out to them trying to figure out how to fix it, only to have our issue finally escalated to then be told 'yeah that features gone.' - No remorse, no apology, no 'oh oops, in our weeks of spam emails about this major update we forgot to mention that a core feature would be removed, sorry about breaking your website.' - It's obvious that they prioritized keeping clients paying over informing their clients, and decided to go for a "so sorry that happened" approach over a "heads up this is what's coming" approach. - Even if there is no way to continue to support subscriptions based on the new API (doubtful but let's assume) they should still notify everyone in advance that subscriptions will no longer be supported, it should be stated on their website at least somewhere, and it should be on this very app page, and certainly should no longer be promoted as supporting subscriptions on this page (!). - Sadly, I would not recommend trusting your business to this team, as there is no knowing when they'll pull the rug out from under you and your customers, and their practices of misrepresenting their features here as I type this, in addition to their decision not to forewarn users that subscriptions would be broken, are both inexcusable for any app.
Thank you so much for your wonderful review! This is one of the best reviews we've received so far, and we appreciate your input. Your feedback and suggestions are highly valued as these are what help us continue to improve our app. Hopefully, we'll be able to implement the changes in our next update. There are no words to express how grateful we are for your candid feedback. Please let us know if you require assistance; you know how to reach us! Cheers
Aug. 29, 2023
Instead of the order coming through with the individual SKUS, they get added as "Notes" to some randomly generated new SKU. Way to ruin inventory tracking and make it impossible for fulfillment. STAY AWAY
Hi Peter, This is Sharky, Team Supervisor here at BoxBuilder. I understand you're frustrated with the issue you've encountered with inventory tracking. We'd love to help you out and get this sorted! This is a common issue that our merchants encounter when the app is not properly set up. I've reached out to you through e-mail to offer assistance and figure out how we can get this fixed. I hope to hear from you soon! Respectfully yours, Sharky Team Supervisor - BoxBuilder
July 31, 2023
I attempted to use this app for my website, sugar-rushed.shop, now for about a month and have found it was very successful in the beginning but quickly began to fall apart with there being constant issues persisting with the app. This includes the main being a complete loss of functionality based on a neverending loading loop when accessing the product bundles setup using the app. I have waited and waited for support to help me in this matter but there is absolutely no support and this is starting to feel like highway robbery.
Thank you for this honest review. I sincerely apologize for the issues you've encountered with our app, I understand where you're coming from. I also understand how important it is to receive a prompt response from support when needed, I'm sorry that we've disappointed you. This is not the kind of customer experience we would like you to have. I'll reach out to you personally and hopefully, you'd give us a chance to make your experience better. Again, I apologize. I hope to hear from you soon. Respectfully yours, Sharky Team Supervisor - BoxBuilder
July 25, 2023
DO NOT DOWNLOAD - THIS APP IS NOT SUPPORTED. From Shopify: "BoxBuilder: DIY Product Bundle is currently unsupported...it may not work as expected until the developer updates it. You can contact the developer for support or uninstall the app and find an alternative in the Shopify App Store." We've had this installed since October and it has gone down multiple times for large swaths of time. Their latest patch fails to load or fix the issues. Customer's are building boxes and then left hanging (it never actually gets to the checkout point), Super disappointed in the product and the "customer service". We're actively looking for a new app as there are/were too many problems over an extended period of time. Save yourself the aggravation and avoid BoxBuilder: DIY Product Bundle by Staytuned.
Thank you for your honest review. We've clearly let you down here. I'm sorry about that. I'll be reaching out to you personally to see if we can turn this experience around for you. I do want to note here that the message you're seeing from Shopify in your store admin that BoxBuilder is "not supported" refers to the fact that our app is currently making an API call to an unsupported endpoint (which will be fixed very soon). It does not mean that we do not offer support for the app. We definitely do offer customer service and support. That said, after reviewing your tickets with us, I agree that our support crew was not responsive enough to your needs. That's not the standard we set for ourselves. Again, I apologize. I hope you'll give us another chance to address the issues you've been struggling with. Best regards, Hannes Bez Director of Customer Experience
July 12, 2023
Do not install this app at the moment! The developers pushed an unannounced update on July 10th and customers can't order bundle products anymore. We lost 1200 CAD in sales so far. Looks like we'll have to look for a need app despite having customized the layout to our needs.
Hi Francis! I'm really sorry about the issues you're experiencing with BoxBuilder! This morning, our development team deployed a necessary update to improve the stability and functionality of our app for a better user experience for you and your customers. Unfortunately, despite careful testing prior to rollout, this update caused some unexpected errors. Our team has now implemented a fix for those issues and restored BoxBuilder to full functionality. To restore full app functionality: Please open BoxBuilder admin. You will be redirected to an update page. Follow the instructions on that page. That should get you back up and running again. Thank you for your patience and understanding. We truly value your business and are committed to providing you with the best possible app experience. We'll keep you in the loop if anything changes and we'll also reach out to you on a separate email. Respectfully yours, Sharky Team Supervisor - BoxBuilder
July 11, 2023
App is broken... developers have not fixed the app. We've lost a day and a half in sales... very disappointed and the lack of urgency shows the lack of customer care.
Hi team! I'm really sorry about the issues you're experiencing with BoxBuilder! This morning, our development team deployed a necessary update to improve the stability and functionality of our app for a better user experience for you and your customers. Unfortunately, despite careful testing prior to rollout, this update caused some unexpected errors. Our team has now implemented a fix for those issues and restored BoxBuilder to full functionality. To restore full app functionality: Please open BoxBuilder admin. You will be redirected to an update page. Follow the instructions on that page. That should get you back up and running again. Thank you for your patience and understanding. We truly value your business and are committed to providing you with the best possible app experience. We'll keep you in the loop if anything changes and we'll also reach out to you on a separate email.
May 22, 2023
I've had a great experience with BoxBuilder. It works really well for my build your own gift boxes. I like the wide selection of features and options, they're all are quite logical and easy to set up yourself. When I've struggled on my own, the Support team has been helpful and quick. The layout on my site looks professional and is easy to navigate for my customers.
Thank you for an Inspirational review! We really love reading these kinds of comments about our app, it helps fuel our motivation to be better! If you have anything else in mind that you need help with, you know where to reach us! Cheers!
May 17, 2023
Support is great. I had some trouble with my load speed and the team were very quick to help. They suggested areas for me to improve my box builder. I appreciate approach the fast action. Thank you so much!
Thank you so much for this amazing review! We are glad to hear that our team was able to provide a quick answer to your inquiry and provide suggestions to improve your builder. You definitely made their day with this awesome review! Please feel free to reach out if there is anything else we can help you with! Cheers!
May 12, 2023
I was VERY disappointed in their customer service. I started trying to get the app integrated into my online shop on March 27 and still did not have things working smoothly by May 2nd. We were up against a wall as we wanted to launch for Mother's Day and needed time to market the new product line and build awareness. On May 3rd, after not hearing back from them and having no resolve, I deleted the app and went with a different one that I had up and running by the next day with no issues. We lost sales and too many hours of my time working through the issues with this app. When I requested a refund for the month of April, because I was not able to use their product due to issues, I was told that their policy would not allow me to be refunded. Very unhappy and disappointed.
Thanks for taking the time to write this detailed review. I'm disappointed that we couldn't meet your needs. I recognize and can understand why you'd feel frustrated after this experience. However, I have to admit that things look a little different from my perspective. My support team did their best to assist you, and after reviewing the entire case in detail, I believe they did their job well. As for the refund request, I was the person who denied that request, and upon reflection, I got that wrong. I will follow up with you by email to discuss further. I'm aware you chose another solution for your business. I wish we could've figured out a way to keep you on board as a customer, but I do hope the other solution works out well for you and Swon & Company manages to thrive. Regards, Hannes Bez | Director of Customer Experience - Box Builder (Staytuned)
April 26, 2023
Great app and great customer service that pays a lot of attention to customer satisfaction. Thank you :)
Thank you for your review! Our team's No.1 priority and focus is your satisfaction, and we are glad to be able to help! Please let us know if you need help with anything else.
April 6, 2023
I recently used the Box Builder app to create bundle boxes for my Shopify store and I must say, I am very impressed with the app and the support team behind it. They were extremely helpful in fixing the issues I had with the size label, mouse cursor and item showing up in the catalog. I appreciate the quick and efficient response of the support team. Overall, I found Box Builder to be the best option among all the bundle box apps available on Shopify. It was easy to use, had a lot of customization options, and most importantly, provided a great user experience for my customers. I highly recommend the Box Builder app for anyone looking to create bundle boxes for their Shopify store. Thank you to the Box Builder team for providing such a great product and excellent support!
Thanks for taking the time to write such an amazing review! We are very happy to hear that you are satisfied with the features BoxBuilder provides. Please rest assured that we will continue working hard to provide you with an app that helps you run your business. Please let us know if there's anything else we can help you with! Cheers!
March 17, 2023
Great interface, terrible support. Been waiting four days for a response to why they're not showing fully on our website. With it coming to the weekend we are swapping to a new app. Very disappointing as the attention to detail on the interface is great, the customer service is not.
Hi there, thanks for reaching out to us about this. I know we've already worked with you to identify the problem and a potential solution since you posted this review, and I'm confident we're on the verge of turning this situation around, but I'd still like to apologize for leaving you in the lurch and not communicating clearly with your team earlier. This will remain a top priority for us until we've confirmed you're happy with the resolution. Regards, Hannes Bez | Director of Customer Experience
March 15, 2023
Great app. Recently experienced some glitches with inventory updating but we were able to get the situation resolved. We much appreciated the great customer service!
Thank you so much for your amazing feedback! We're glad to hear about your satisfaction with the customer service you received. Please let us know if you need help with anything else, we're here whenever you need us!
March 7, 2023
We have been using it for our e-commerce site for 8 months now and we are delighted with the experience. Some improvements can be made to optimize the customer experience to the maximum. But the reactivity and the availability of the team allow us to answer the various problems encountered. If you want to see the rendering, I advise you to go to our website: https://hymy-cadeaux.com/apps/builder/atelier-cadeaux-hymy. We strongly recommend this application.
Thank you for this fantastic review! Our support team really enjoyed working with you. Please reach out again if you need any more help, or even if you just want some tips and tricks.
Feb. 24, 2023
This is a great product builder. It has been working well for us. Moreover it has great support. Support team is available whenever we need them.
Thank you so much for this review. One of our favorite uses of our app is to sell delish sweet treats, like cookies!! We love your builder (https://unibicestore.com/apps/builder/cookie-factory) and crave cookies every time we look at it. 🍪 ❤️ 🍪
Jan. 17, 2023
I will start by saying that we aren't live with this on our site, so I can't yet speak to how well it works over time. I am hopeful that it will be a great solution for us and hope that the team is able to work through the glitches and get their app humming along consistently. That being said, I tested out at least 30 similar type apps to try to find one that could do what we needed and this one is the ONLY one that checked all of the boxes for us. Some features that made this one stand out are: 1) the ability to show all of the variants individually as selections 2) the ability to select products by collection 3) the ability to create different selection criteria for each step of the box/kit/bundle creation. For instance, on step 1, a person can select 1 of the options, but on step 2, they can select 1-4 of the options 4) the ability to create forms that collect information throughout the box/kit/bundle building process 5) the ability to create customized tiered pricing depending on the items selected. 6) the ability to manage the product/variant inventory and have those updates reflect in the kit/box/bundles I have experienced some glitches as I've been testing it, but migrating to their newest "Simple & Fast" option did solve the primary issue I was facing. The support team has been very responsive, respectful, and helpful as I've had questions or run into problems. So I am hopeful this will be an integral part of our new website and help things run smoother on the front end and the backend.
Hi team Pilla! We feel so seen (get it??) Your review just made our day! Your product selection is a perfect use case for our app, as it seems you sell single products, curated kits and build your own. We are eagerly awaiting to see your full site to see your plans for merchandising, so we can continue supporting you. If you experience any more glitches, shoot us a note and we will work with you to resolve. Thanks again for giving us a shot (get it? We are having lots of fun with glasses and shooting jokes 🤓)
Dec. 18, 2022
Extremely glitchy and comes up with an error page when adding to cart daily. We've been communicating with support and they haven't managed to solve the issue. They said it's due to: A: The store had likely manually deleted/edited the variants of the product included in the bundle B: The store made modifications/changes in the product that is included in the bundle. C: Numerous changes in the builder setting. Nothing has been done on our end. We've received many emails from customers about not being able to add the kit to cart.
Thanks for touching base. I'm really sorry about your poor experience so far. I don't like that our communications to you made it sound like you might somehow be causing these issues without complete clarity on how and why that might be occurring - I'll be working with my team to improve on that. I know we've already escalated this to high priority with our tech team and you're still working closely with support to solve the problem. I'll be overseeing this scenario until we resolve it for you. Thank you for your patience. Hannes Bez | Customer Experience Lead - Staytuned (Box Builder)
Dec. 14, 2022
There is no support with this app and has a major glitch. Do yourself a favor and DO NOT GET THIS APP.
Hey Studio on Tenth, We've emailed you to try to help you through this. Our app is fully supported, and we are here to work with you to make a great builder! Thanks for taking the time to review. Hopefully we can work with you over email, or a meeting to sort everything out!