ZenBox: Bundle Builder
Bundle Builder - Create Custom Bundles & Gift Boxes
Rating
4.3
feedback
174
chart
#4,346
All reviews
Rating Breakdown
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May 12, 2023
I was VERY disappointed in their customer service. I started trying to get the app integrated into my online shop on March 27 and still did not have things working smoothly by May 2nd. We were up against a wall as we wanted to launch for Mother's Day and needed time to market the new product line and build awareness. On May 3rd, after not hearing back from them and having no resolve, I deleted the app and went with a different one that I had up and running by the next day with no issues. We lost sales and too many hours of my time working through the issues with this app. When I requested a refund for the month of April, because I was not able to use their product due to issues, I was told that their policy would not allow me to be refunded. Very unhappy and disappointed.
Thanks for taking the time to write this detailed review. I'm disappointed that we couldn't meet your needs. I recognize and can understand why you'd feel frustrated after this experience. However, I have to admit that things look a little different from my perspective. My support team did their best to assist you, and after reviewing the entire case in detail, I believe they did their job well. As for the refund request, I was the person who denied that request, and upon reflection, I got that wrong. I will follow up with you by email to discuss further. I'm aware you chose another solution for your business. I wish we could've figured out a way to keep you on board as a customer, but I do hope the other solution works out well for you and Swon & Company manages to thrive. Regards, Hannes Bez | Director of Customer Experience - Box Builder (Staytuned)
April 26, 2023
Great app and great customer service that pays a lot of attention to customer satisfaction. Thank you :)
Thank you for your review! Our team's No.1 priority and focus is your satisfaction, and we are glad to be able to help! Please let us know if you need help with anything else.
April 6, 2023
I recently used the Box Builder app to create bundle boxes for my Shopify store and I must say, I am very impressed with the app and the support team behind it. They were extremely helpful in fixing the issues I had with the size label, mouse cursor and item showing up in the catalog. I appreciate the quick and efficient response of the support team. Overall, I found Box Builder to be the best option among all the bundle box apps available on Shopify. It was easy to use, had a lot of customization options, and most importantly, provided a great user experience for my customers. I highly recommend the Box Builder app for anyone looking to create bundle boxes for their Shopify store. Thank you to the Box Builder team for providing such a great product and excellent support!
Thanks for taking the time to write such an amazing review! We are very happy to hear that you are satisfied with the features BoxBuilder provides. Please rest assured that we will continue working hard to provide you with an app that helps you run your business. Please let us know if there's anything else we can help you with! Cheers!
March 17, 2023
Great interface, terrible support. Been waiting four days for a response to why they're not showing fully on our website. With it coming to the weekend we are swapping to a new app. Very disappointing as the attention to detail on the interface is great, the customer service is not.
Hi there, thanks for reaching out to us about this. I know we've already worked with you to identify the problem and a potential solution since you posted this review, and I'm confident we're on the verge of turning this situation around, but I'd still like to apologize for leaving you in the lurch and not communicating clearly with your team earlier. This will remain a top priority for us until we've confirmed you're happy with the resolution. Regards, Hannes Bez | Director of Customer Experience
March 15, 2023
Great app. Recently experienced some glitches with inventory updating but we were able to get the situation resolved. We much appreciated the great customer service!
Thank you so much for your amazing feedback! We're glad to hear about your satisfaction with the customer service you received. Please let us know if you need help with anything else, we're here whenever you need us!
March 7, 2023
We have been using it for our e-commerce site for 8 months now and we are delighted with the experience. Some improvements can be made to optimize the customer experience to the maximum. But the reactivity and the availability of the team allow us to answer the various problems encountered. If you want to see the rendering, I advise you to go to our website: https://hymy-cadeaux.com/apps/builder/atelier-cadeaux-hymy. We strongly recommend this application.
Thank you for this fantastic review! Our support team really enjoyed working with you. Please reach out again if you need any more help, or even if you just want some tips and tricks.
Feb. 24, 2023
This is a great product builder. It has been working well for us. Moreover it has great support. Support team is available whenever we need them.
Thank you so much for this review. One of our favorite uses of our app is to sell delish sweet treats, like cookies!! We love your builder (https://unibicestore.com/apps/builder/cookie-factory) and crave cookies every time we look at it. 🍪 ❤️ 🍪
Jan. 17, 2023
I will start by saying that we aren't live with this on our site, so I can't yet speak to how well it works over time. I am hopeful that it will be a great solution for us and hope that the team is able to work through the glitches and get their app humming along consistently. That being said, I tested out at least 30 similar type apps to try to find one that could do what we needed and this one is the ONLY one that checked all of the boxes for us. Some features that made this one stand out are: 1) the ability to show all of the variants individually as selections 2) the ability to select products by collection 3) the ability to create different selection criteria for each step of the box/kit/bundle creation. For instance, on step 1, a person can select 1 of the options, but on step 2, they can select 1-4 of the options 4) the ability to create forms that collect information throughout the box/kit/bundle building process 5) the ability to create customized tiered pricing depending on the items selected. 6) the ability to manage the product/variant inventory and have those updates reflect in the kit/box/bundles I have experienced some glitches as I've been testing it, but migrating to their newest "Simple & Fast" option did solve the primary issue I was facing. The support team has been very responsive, respectful, and helpful as I've had questions or run into problems. So I am hopeful this will be an integral part of our new website and help things run smoother on the front end and the backend.
Hi team Pilla! We feel so seen (get it??) Your review just made our day! Your product selection is a perfect use case for our app, as it seems you sell single products, curated kits and build your own. We are eagerly awaiting to see your full site to see your plans for merchandising, so we can continue supporting you. If you experience any more glitches, shoot us a note and we will work with you to resolve. Thanks again for giving us a shot (get it? We are having lots of fun with glasses and shooting jokes 🤓)
Dec. 18, 2022
Extremely glitchy and comes up with an error page when adding to cart daily. We've been communicating with support and they haven't managed to solve the issue. They said it's due to: A: The store had likely manually deleted/edited the variants of the product included in the bundle B: The store made modifications/changes in the product that is included in the bundle. C: Numerous changes in the builder setting. Nothing has been done on our end. We've received many emails from customers about not being able to add the kit to cart.
Thanks for touching base. I'm really sorry about your poor experience so far. I don't like that our communications to you made it sound like you might somehow be causing these issues without complete clarity on how and why that might be occurring - I'll be working with my team to improve on that. I know we've already escalated this to high priority with our tech team and you're still working closely with support to solve the problem. I'll be overseeing this scenario until we resolve it for you. Thank you for your patience. Hannes Bez | Customer Experience Lead - Staytuned (Box Builder)
Dec. 14, 2022
There is no support with this app and has a major glitch. Do yourself a favor and DO NOT GET THIS APP.
Hey Studio on Tenth, We've emailed you to try to help you through this. Our app is fully supported, and we are here to work with you to make a great builder! Thanks for taking the time to review. Hopefully we can work with you over email, or a meeting to sort everything out!
Dec. 16, 2022
"Do not use this app. it is not supported anymore. The bundle takes 8 minutes to be created." This was my first review. The team actually reached out to me to help me find solutions and they seem to be eager to fix their issues. I might give it a go in a few more weeks.
Hi Loving Signed team. We so appreciate your feedback in response to our email. Our app can do so much, that sometimes it is hard to get started. Next week we are pushing an update to make it more clear to use! Thanks for taking the time to reply to our email, and give us feedback. We are always here for you if you'd like to try our app again. <3
Dec. 6, 2022
Emailed support repeatedly over several weeks and get no response. Not acceptable when there are issues to fix & we're paying for an app to work.
Hey there, Thanks for this review, and for being open to us trying to fix your experience. We really appreciate your replies to our emails, and for your availability on the Google Meet so we could work through your issues. We *think* we resolved your issue, but just reach out if anything else comes up! Thanks!
Nov. 18, 2022
The app is really user friendly and very straightforward to set up. I had a few issues with the design that needed coding and Hamza was so helpful in making these changes for me so it now looks beautiful and on-brand.
So happy you're happy! We know how important it is for everything on your site to be on-brand, and we are very happy to have helped you achieve it!
Nov. 10, 2022
The BoxBuilder app is super easy to use and works brilliantly with the theme we have. I had a problem with spacing at the bottom of the builder, but Hamza from the support team was excellent at helping fix this quickly!
Thanks for the review! Our builder plays well with nearly every theme, so we are happy to hear this feedback. If you ever need anything else, we are here for ya!
Aug. 1, 2023
DO NOT download this app - when it stops working, there is literally zero customer service. Zero response. We're scrambling to find a replacement since this is non-functioning and no one will get back to us after FOUR DAYS of repeated inquiries.
I sincerely apologize for the issues you've encountered with our app, and for the unacceptable response time from our support team. I understand how important it is to receive a prompt response from support when needed, I'm sorry that we've disappointed you, we've clearly let you down. I'll reach out to you personally and hopefully, you'd give us a chance to make your experience better. Again, I apologize. I hope to hear from you soon. Respectfully yours, Sharky Team Supervisor - BoxBuilder
Feb. 21, 2023
Brilliant app and great customer service from Hamza! At first I thought this app wouldn't work for my business but there are so many options. Love it ;-) Add-on: after months of purchasing this app, I asked Rafael Arlo if he could help me with a problem I couldn't fix myself and he did so fast! I love the customer service of this app!
Thank you for reviewing our app! We are so proud to be a part of your launch. Let us know if you need anything as you prepare to go live!
Oct. 31, 2022
The app is super easy to navigate while accommodating everything I needed to create a custom gift box for my customers. Hamza was very friendly and super quick to respond with a custom request I had to implement a banner as well! Thank you Hamza and team :)
We are always happy to support as you continue to work on your builder! Just shoot us a note if you need any more help. Can't wait to see your final product!
Oct. 26, 2022
Hamza was a huge help in getting this set up, and it now works well. I had an order the first day it was set up. thank you!!
Go you, having an order on your first day! Thank you for reviewing our app! Our app is perfectly suited for products like yours, a wide variety of options to create beautiful custom gift boxes! We are here for you if you need any support! Good luck with holiday sales!
Oct. 25, 2022
Great app with so many options. It’s exactly what I need to offer my customers a build-your-own gift box. Customer service is so quick and helpful too. Would absolutely recommend it to small businesses wanting to offer personalised gift boxes.
We are so happy you chose us for launch! We are excited to hear how launch goes early November. Keep us posted if you need anything once your customers start placing tons of orders!
Oct. 24, 2022
Been using this app for several months now. It's been really easy to set up and use! The tech support team is really helpful and responsive. Keep up the good work guys. Highly recommended!
Hello Essuli! Thanks for leaving a review. We love your implementation-- you've included such helpful instructions and really made sure the styling reflects your brand. If you ever need more help, we are here for you!