ZenBox: Bundle Builder
Bundle Builder - Create Custom Bundles & Gift Boxes
Rating
4.1
feedback
120
chart
#5,610
All reviews
Review RSS Feed
May 17, 2023
Support is great. I had some trouble with my load speed and the team were very quick to help. They suggested areas for me to improve my box builder. I appreciate approach the fast action. Thank you so much!
Thank you so much for this amazing review! We are glad to hear that our team was able to provide a quick answer to your inquiry and provide suggestions to improve your builder. You definitely made their day with this awesome review! Please feel free to reach out if there is anything else we can help you with! Cheers!
May 12, 2023
I was VERY disappointed in their customer service. I started trying to get the app integrated into my online shop on March 27 and still did not have things working smoothly by May 2nd. We were up against a wall as we wanted to launch for Mother's Day and needed time to market the new product line and build awareness. On May 3rd, after not hearing back from them and having no resolve, I deleted the app and went with a different one that I had up and running by the next day with no issues. We lost sales and too many hours of my time working through the issues with this app. When I requested a refund for the month of April, because I was not able to use their product due to issues, I was told that their policy would not allow me to be refunded. Very unhappy and disappointed.
Thanks for taking the time to write this detailed review. I'm disappointed that we couldn't meet your needs. I recognize and can understand why you'd feel frustrated after this experience. However, I have to admit that things look a little different from my perspective. My support team did their best to assist you, and after reviewing the entire case in detail, I believe they did their job well. As for the refund request, I was the person who denied that request, and upon reflection, I got that wrong. I will follow up with you by email to discuss further. I'm aware you chose another solution for your business. I wish we could've figured out a way to keep you on board as a customer, but I do hope the other solution works out well for you and Swon & Company manages to thrive. Regards, Hannes Bez | Director of Customer Experience - Box Builder (Staytuned)
April 26, 2023
Great app and great customer service that pays a lot of attention to customer satisfaction. Thank you :)
Thank you for your review! Our team's No.1 priority and focus is your satisfaction, and we are glad to be able to help! Please let us know if you need help with anything else.
March 17, 2023
Great interface, terrible support. Been waiting four days for a response to why they're not showing fully on our website. With it coming to the weekend we are swapping to a new app. Very disappointing as the attention to detail on the interface is great, the customer service is not.
Hi there, thanks for reaching out to us about this. I know we've already worked with you to identify the problem and a potential solution since you posted this review, and I'm confident we're on the verge of turning this situation around, but I'd still like to apologize for leaving you in the lurch and not communicating clearly with your team earlier. This will remain a top priority for us until we've confirmed you're happy with the resolution. Regards, Hannes Bez | Director of Customer Experience
March 15, 2023
Great app. Recently experienced some glitches with inventory updating but we were able to get the situation resolved. We much appreciated the great customer service!
Thank you so much for your amazing feedback! We're glad to hear about your satisfaction with the customer service you received. Please let us know if you need help with anything else, we're here whenever you need us!
Feb. 24, 2023
This is a great product builder. It has been working well for us. Moreover it has great support. Support team is available whenever we need them.
Thank you so much for this review. One of our favorite uses of our app is to sell delish sweet treats, like cookies!! We love your builder (https://unibicestore.com/apps/builder/cookie-factory) and crave cookies every time we look at it. 🍪 ❤️ 🍪
Jan. 17, 2023
I will start by saying that we aren't live with this on our site, so I can't yet speak to how well it works over time. I am hopeful that it will be a great solution for us and hope that the team is able to work through the glitches and get their app humming along consistently. That being said, I tested out at least 30 similar type apps to try to find one that could do what we needed and this one is the ONLY one that checked all of the boxes for us. Some features that made this one stand out are: 1) the ability to show all of the variants individually as selections 2) the ability to select products by collection 3) the ability to create different selection criteria for each step of the box/kit/bundle creation. For instance, on step 1, a person can select 1 of the options, but on step 2, they can select 1-4 of the options 4) the ability to create forms that collect information throughout the box/kit/bundle building process 5) the ability to create customized tiered pricing depending on the items selected. 6) the ability to manage the product/variant inventory and have those updates reflect in the kit/box/bundles I have experienced some glitches as I've been testing it, but migrating to their newest "Simple & Fast" option did solve the primary issue I was facing. The support team has been very responsive, respectful, and helpful as I've had questions or run into problems. So I am hopeful this will be an integral part of our new website and help things run smoother on the front end and the backend.
Hi team Pilla! We feel so seen (get it??) Your review just made our day! Your product selection is a perfect use case for our app, as it seems you sell single products, curated kits and build your own. We are eagerly awaiting to see your full site to see your plans for merchandising, so we can continue supporting you. If you experience any more glitches, shoot us a note and we will work with you to resolve. Thanks again for giving us a shot (get it? We are having lots of fun with glasses and shooting jokes 🤓)
Dec. 18, 2022
Extremely glitchy and comes up with an error page when adding to cart daily. We've been communicating with support and they haven't managed to solve the issue. They said it's due to: A: The store had likely manually deleted/edited the variants of the product included in the bundle B: The store made modifications/changes in the product that is included in the bundle. C: Numerous changes in the builder setting. Nothing has been done on our end. We've received many emails from customers about not being able to add the kit to cart.
Thanks for touching base. I'm really sorry about your poor experience so far. I don't like that our communications to you made it sound like you might somehow be causing these issues without complete clarity on how and why that might be occurring - I'll be working with my team to improve on that. I know we've already escalated this to high priority with our tech team and you're still working closely with support to solve the problem. I'll be overseeing this scenario until we resolve it for you. Thank you for your patience. Hannes Bez | Customer Experience Lead - Staytuned (Box Builder)
Dec. 14, 2022
There is no support with this app and has a major glitch. Do yourself a favor and DO NOT GET THIS APP.
Hey Studio on Tenth, We've emailed you to try to help you through this. Our app is fully supported, and we are here to work with you to make a great builder! Thanks for taking the time to review. Hopefully we can work with you over email, or a meeting to sort everything out!
Dec. 16, 2022
"Do not use this app. it is not supported anymore. The bundle takes 8 minutes to be created." This was my first review. The team actually reached out to me to help me find solutions and they seem to be eager to fix their issues. I might give it a go in a few more weeks.
Hi Loving Signed team. We so appreciate your feedback in response to our email. Our app can do so much, that sometimes it is hard to get started. Next week we are pushing an update to make it more clear to use! Thanks for taking the time to reply to our email, and give us feedback. We are always here for you if you'd like to try our app again. <3
Dec. 6, 2022
Emailed support repeatedly over several weeks and get no response. Not acceptable when there are issues to fix & we're paying for an app to work.
Hey there, Thanks for this review, and for being open to us trying to fix your experience. We really appreciate your replies to our emails, and for your availability on the Google Meet so we could work through your issues. We *think* we resolved your issue, but just reach out if anything else comes up! Thanks!
Nov. 18, 2022
The app is really user friendly and very straightforward to set up. I had a few issues with the design that needed coding and Hamza was so helpful in making these changes for me so it now looks beautiful and on-brand.
So happy you're happy! We know how important it is for everything on your site to be on-brand, and we are very happy to have helped you achieve it!
Aug. 1, 2023
DO NOT download this app - when it stops working, there is literally zero customer service. Zero response. We're scrambling to find a replacement since this is non-functioning and no one will get back to us after FOUR DAYS of repeated inquiries.
I sincerely apologize for the issues you've encountered with our app, and for the unacceptable response time from our support team. I understand how important it is to receive a prompt response from support when needed, I'm sorry that we've disappointed you, we've clearly let you down. I'll reach out to you personally and hopefully, you'd give us a chance to make your experience better. Again, I apologize. I hope to hear from you soon. Respectfully yours, Sharky Team Supervisor - BoxBuilder
Feb. 21, 2023
Brilliant app and great customer service from Hamza! At first I thought this app wouldn't work for my business but there are so many options. Love it ;-) Add-on: after months of purchasing this app, I asked Rafael Arlo if he could help me with a problem I couldn't fix myself and he did so fast! I love the customer service of this app!
Thank you for reviewing our app! We are so proud to be a part of your launch. Let us know if you need anything as you prepare to go live!
Oct. 25, 2022
Great app with so many options. It’s exactly what I need to offer my customers a build-your-own gift box. Customer service is so quick and helpful too. Would absolutely recommend it to small businesses wanting to offer personalised gift boxes.
We are so happy you chose us for launch! We are excited to hear how launch goes early November. Keep us posted if you need anything once your customers start placing tons of orders!
Oct. 20, 2022
I'm using this app so customers can create their own craft kit. I really like how you can customize each step. Would recommend.
Oct. 19, 2022
Awesome tool and magnificent support. 10/10 for Hamza and the team. They solved every single issue that we had and made the app work fantastically well. Thanks!
Hola! Thanks for reaching out to us when you had an issue. Also, thanks for displaying your builders on your home page. Now, we are dreaming of tangerines, lemons and persimmons. 🍊
Oct. 18, 2022
The app is fairly easy to use. Was able to setup some bundle products. But my issue is that I haven't been able to get support to respond to me about some of my issues. I've emailed them, but haven't received any responses. They also say there is a chat, but this feature doesn't appear anywhere for me. I essentially am having trouble with how the products show up in shipstation. The products come over as a product description instead of a line item of products in their bundle. So then we have to read through a paragraph of product names to try and figure out what needs to go in what box. If they came through as line items it would be 1000 times better.
Thank you for your direct and honest review. I'm truly sorry about your poor experience with Box Builder so far. We set high standards for ourselves and we have not met those standards. I've reached out to you directly by email to get more details, and our team will start working on this immediately. You may be happy to hear that we do have a way to "unwrap" bundles to ensure they can integrate with automation software like ShipStation. I will personally oversee this matter until it's fixed to your satisfaction, and we'll take steps to make sure we do better next time. Regards, Hannes Bez Customer Experience Lead
May 5, 2023
Hemos instalado Box Builder y nos está gustando mucho. Es muy intuitiva y fácil de usar. Además contactamos el servicio de soporte para unas dudas y nos ayudaron muy rápido. Actualizo para comentar que ya llevamos más de 6 meses con la app y estamos muy satisfechos. El servicio de soporte es de 10*
Oct. 10, 2022
Fantastic app and fantastic support from Hamza. He made custom code edits to personalize our website. Highly recommended!
Do you know what we love to do? Support merchants. Do you know what we really love to do? Support merchants who make a difference. We are so proud to be partners with merchants, like Prospector Popcorn 🍿, who live their core values and create competitive and integrated employment for people with disabilities. Thanks for choosing us to be your partner, we are here to support you if you have any questions!🍿