Bundle Builder: Gift Boxes
Bundle Builder - Create Custom Bundles & Gift Boxes
Rating
4.2
feedback
172
chart
#4,147
All reviews
Rating Breakdown
Review RSS Feed
Oct. 18, 2022
The app is fairly easy to use. Was able to setup some bundle products. But my issue is that I haven't been able to get support to respond to me about some of my issues. I've emailed them, but haven't received any responses. They also say there is a chat, but this feature doesn't appear anywhere for me. I essentially am having trouble with how the products show up in shipstation. The products come over as a product description instead of a line item of products in their bundle. So then we have to read through a paragraph of product names to try and figure out what needs to go in what box. If they came through as line items it would be 1000 times better.
Thank you for your direct and honest review. I'm truly sorry about your poor experience with Box Builder so far. We set high standards for ourselves and we have not met those standards. I've reached out to you directly by email to get more details, and our team will start working on this immediately. You may be happy to hear that we do have a way to "unwrap" bundles to ensure they can integrate with automation software like ShipStation. I will personally oversee this matter until it's fixed to your satisfaction, and we'll take steps to make sure we do better next time. Regards, Hannes Bez Customer Experience Lead
May 5, 2023
Hemos instalado Box Builder y nos está gustando mucho. Es muy intuitiva y fácil de usar. Además contactamos el servicio de soporte para unas dudas y nos ayudaron muy rápido. Actualizo para comentar que ya llevamos más de 6 meses con la app y estamos muy satisfechos. El servicio de soporte es de 10*
Oct. 10, 2022
Fantastic app and fantastic support from Hamza. He made custom code edits to personalize our website. Highly recommended!
Do you know what we love to do? Support merchants. Do you know what we really love to do? Support merchants who make a difference. We are so proud to be partners with merchants, like Prospector Popcorn 🍿, who live their core values and create competitive and integrated employment for people with disabilities. Thanks for choosing us to be your partner, we are here to support you if you have any questions!🍿
Oct. 7, 2022
I downloaded this app a few months ago and loved the look and feel of it, but couldn't figure out how to get it to work right for my store. So, I deleted it and tried 5 more apps (probably all of the custom box builder apps available on shopify). I was not happy with any of those, and downloaded this app again. I decided to reach out to customer service to help me. I was so shocked with the help I received. Hamza fixed my tech issues almost immediately, and he was super responsive to any of my questions. I give an A+ for communication and support! Add that to the fact that the builder is of great quality, I am very excited to use this in my store for years to come.
Hi there! Thanks for your review. You hit on something we are really excited to improve, the onboarding experience. Our app can do so much (as you know), and we should do a better job of teaching folks how to use it. We are so happy you stuck with us, and reached out to our stellar support team to help you. Just like your products, we aim to be practical. Thanks for putting your builder on your homepage. Shoot us a note whenever you need more help! 👶
Oct. 5, 2022
An incredible app. Hamza went out of his way many many times to ensure every need for my customers was achieved. He was always kind and understanding of our goals for using the app on our store and I couldn't rate his support higher. Thank you!!!
Sept. 30, 2022
Great app! Finally we found an app that responds to the needs of anyone who is looking to provide gift bundle options / DIY gifting. The app works very well, has many options and is easy to use, and most of all, it is simple and fun for users. There are many other apps that try to imitate this one, but their quality and customer support is nothing like StayTuned's. The latter really are happy to help you out and ensure you get the most out of the app. If we could give a suggestion, it would regard the discount encouragements. They allow you to implement discounts and show pop up messages as a user gets closer to reaching a desired number of products or a desired price, which is very handy. However maybe a small illustration (of a gift box filling up, or a progress bar charging) could be interesting to have as well, in addition to text pop up encouragements. People love to "complete things" and this visual aid could be interesting to try one day. We recommend this app to anyone who wants to offer a "create your own gift" on their website. There are many features (gift message, date, subscription forms, etc, etc, almost anything you can think of). Sprixy Box Team
Hi Sprixy team, Grazie mille for this thoughtful and detailed review! It's so helpful for us to know what features you love (many options, easy to use), and what ideas you have for improvements. Our team is going to think through how we can improve the discount encouragements. We love your idea to show a progress bar, or even "fill up" illustration. We will reach out when we have some concepts fleshed out for this. Thank you again for the time and energy you took to write this review. It is so helpful for us to know how to best serve you (and other merchants!). Have a great day!
Sept. 26, 2022
The app is easy to use. Email was support was quick & very helpful. A video tutorial would also be an added bonus.
Hey Willowsbox team! Thanks for this review. While we always love when our customers share a review, we especially love when they share great ideas for improvement. We are going to work on some video tutorials. As we know, a picture is worth a thousand words, so a video is worth... a million? Thanks for this idea, we are on it! We are so excited for your site to launch. Let us know if you need any other help!
Sept. 25, 2022
Great app, with great customer service. There were a few questions we had, had a response quickly and nothing was too big of an issue. Definitely recommend.
We are tickled to be featured on your home page! Thanks for this review, we really hope our app helps you make it rain this holiday season! If you need any support, you know how to reach us!
Sept. 21, 2022
Simply incredible! I looked for several apps that did just that and only this one perfectly fulfilled the purpose. Wonderful support!
Sept. 15, 2022
If you are looking to sell sets of items and have them appear as one product this is the solution for you. I have tried other apps and the ones that offered a similar service were extremely clunky to use compared to this app. I switch up products all the time so ease of use is very important. The customizability is great, but I wanted some custom changes and reached out to support. I reached Hamza and although we operated in different time zones he was responsive when necessary and made sure I was happy with the results. The excellent support and capability of this app is well worth the price tag.
Hi Mac-a-Boo! Thanks for taking the time to leave a review, especially one with so much detail on why our app has been a good fir for you. It's been our pleasure working with you on this. We can't wait for the rest of the world to see your builders when you launch!
Sept. 15, 2022
Simple and straights forward. customer service is quick to respond. Nothing to complain about.......
Thank you guide flies! We hope our app helps your customers make their perfect kit! After all, fishing is all about having the right equipment, right? 🎣 If you need anything, we are happy to help!
Sept. 1, 2022
This app is a great option for box building as it's intuitive and easy to use. The support help is very fast and detailed in their responses!
Hi Era Design! We love your builder so far! Using our app to help customers create a 💍custom ring design is so cool. We hope you and your customers love it! Shoot us a note if you need any help!
Aug. 25, 2022
We've tried 5/6 apps that claim to do similar things and can honestly say that THIS IS the go-to app for building boxes & Incredibly straight forward to set up! The speedy customer service makes the whole experience seamless and reassuring for our business. 100% would recommend.
You're our 100th review AND we're on your homepage? Pinch us! We are so happy you're happy. If there is anything we can do to support you this holiday season, you know we've got your back!
Aug. 25, 2022
This is a tremendous app with tremendous support. If you're looking for a way to create bundled products look no further - you've found the one!
Thanks for your review! We cannot wait to see your site go live. If you need anything as you're getting ready, just drop us a line and we will do our best to live up to the honor of being tremendous. :)
Aug. 23, 2022
We purchased boxbuilder for our 400+ products. What we like about this app: - ease of use/set up : everything is intuitive, you do not need to be an expert to configure the app. It's also quick to set up. - built-in options to customise the app the way you like - speed: we were afraid the app would lag or slow the process of choosing products to add in the bundle as we have several hundred products to chose from. But no issues there, the whole process is fast and working 100%. UX good. - kind support What we liked less about the app: so far, everything seems to be working fine so nothing to say here. There are a few cosmetic changes that we wish(ed) to make and that are not available in the options (font size, color this or that, buttons here or there, etc) but the app's support has been very responsive and making the code changes as we asked. ... so we do recommend boxbuilder, you can safely try it out! Cheers
Merci!! We are so appreciative that you wrote a review for us, especially that you wrote such a detailed review for us. Our app can be so helpful for merchants with large numbers of SKUs (like you), so we worked hard to ensure it was fast as lightning ⚡ to handle that many SKUs, and we are so happy you appreciate that speed! Thank you again, and we are happy to support any more customizations you'd like!
Aug. 17, 2022
The app is great, easy to understand and edit - the support team are very helpful and quickly reply with any issues you have.
We are happy to always be here for you and help you sell pasties by post! Just do us one favor... when we make it to the UK, you share a pastry and coffee with us? 🤤
Aug. 10, 2022
Wonderful support team! Great functionality. Hugely profitable app! We have used for nearly two years and are extremely happy with the overall experience.
We, like you, hard working people, working hard. Building skills, all skills, communication skills, box building skills. We love that you love us, and hope you love that we love you. Thanks for giving us encouragement! Now, we are going to order the Bad Ass Women blend ;) (For anyone out there looking to get inspired, read the about page of the RoosRoast team, https://roosroast.myshopify.com/pages/aboutroosroast, then create your own gift box, https://roosroast.myshopify.com/apps/builder?b=1o0fc60FFC1ggk0nijtcTRgJ <3
July 21, 2022
I've been receiving fast service from their nice personnel. Very happy with how my website has turned out!
It was our pleasure to work with you! Keep us posted on when your store launches, we are super excited to see it! Also, if you have any other questions as you're gearing up for launch, don't hesitate to reach out!
July 18, 2022
The best box building app available on Shopify (and we explored many!) - extremely quick and helpful support - we had some quite particular requirements and Hamza sorted them out for us in a matter of a couple of hours. Highly recommend!
Babu team, hi! We are so proud to have you as a merchant because you have won the award for the merchant with the most live builders... you have 20 builders on your site! Hamza is a masterful problem solver, so we are happy he was able to put a smile on your face! We are pleased to be a tool for you to help ensure kids are dressed in the cutest, comfy and functional clothing! Shoot us a note if you ever need more help and thanks for the review!
July 18, 2022
I love this app. Super easy to use and exactly what I needed. I just had a recent freezing issue, I'm sure it was something I did, and they fixed it immediately. Love the customer service!!!
We are honored to be so highly promoted on your website homepage, thank you!! Also, thanks for all the inspiration, I feel like you single-handedly helped me plan out my holiday shopping! If you ever need more help, just drop us an email! - Lauralynn at Box Builder