Hextom: Bulk Image Edit & SEO
Shopify native image App - Bulk Image Edit by Hextom
Rating
4.8
feedback
2,255
chart
#214
All reviews
Rating Breakdown
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April 22, 2024
last year I subscribed to their most expensive plan because we have a lot of images in our store. BEWARE, it is NOT working! You need to batch your images per 100 images per batch (in zip) for it to work, more than that, its not working. I worst part, I figured it out myself. I reached out to support then I was answered by the support named Channel asking me to send images. I sent and then after that, no reply at all, weeks have passed! so I figured out the way to make it work by myself. Poor customer support.
Hi Daintyduvet, We're sincerely sorry for the inconvenience you experienced with our app. We have reviewed your case and have taken steps to ensure that this doesn't happen again. We have sent several emails to assist you with using our app, but unfortunately, we have not received any replies yet. Could you please check your inbox or spam folder and reply to our emails when you have time? We are here to help you further.
April 3, 2024
This app used to work fine for me by resizing and also by adding watermarks to the images, however the watermark function is no longer working and the customer service experience is atrocious. They take their time responding to you and than give tyou the same generic responses with no help or solution to the problem. I would like a refund as the app watermark feature is not working for my site.
July 2, 2023
Warning !! I upgraded 5 days ago to resize my images, but their app didnt resize any new images for me ( only 46 images for the free plan earlier), i kept trying and system shows me that i have reached monthly limit. I even tried to contact them 6 times but they didnt even check my account , and simply asked me to wait to next month and then ask me to wait 2 more working day for their reply, It is so disappointing and frustrating. Horrible experences!! Pls refund me
Using app
7 days
Total reviews
3
Average rating
3.7
Thank you for reaching out to us. I appreciate your concerns, and I would like to clarify a few points. Firstly, I want to assure you that we have promptly responded to each of your messages on the same day they were received, even during our national holiday. In regards to the credit usage, we have provided a detailed explanation of the tasks that utilized the credits. Furthermore, as a gesture of goodwill, I have offered you additional free credit for your use. I apologize if there has been any miscommunication, but I'm genuinely perplexed as to why you are upset with our support. If there's anything specific that you feel we could improve upon, I would be more than happy to address it and work towards a satisfactory resolution.
June 13, 2023
I uninstalled this app, yet am still getting charged $99.99 per month. Please refund us and stop charging us. I have contacted shopify directly to attempt to get our money back - it even confirms in the billing that it was uninstalled Hextom: Bulk Image Edit & SEO (Uninstalled) $99.99 Bulk Image Edit Enterprise: 2023-05-20 - 2023-06-19
Hi, I hope this message finds you well. I wanted to take a moment to address a matter regarding the billing process following the uninstallation of our app, and also share some positive news. Firstly, I'd like to clarify that the last charge you observed on your bill occurs subsequent to the uninstallation of the app. You may have noticed that the app is labeled as "uninstalled," which serves as an indicator that your subscription has been canceled. It's important to note that this does not imply any ongoing charges after uninstallation. Rather, it signifies the final bill in the billing cycle. This practice is consistent across all apps that operate on a monthly fee structure, ensuring fairness and transparency for our valued users. Now, I am delighted to inform you that we have taken proactive steps to enhance your experience. Although it may not have been explicitly mentioned earlier, we have gone ahead and issued a refund for the charge incurred between the dates of 2023-05-20 and 2023-06-19. We sincerely appreciate your continued support and wanted to demonstrate our commitment to your satisfaction. Should you have any further questions or concerns, please don't hesitate to reach out to our dedicated support team. We are here to assist you in any way we can. Thank you for your understanding, and we look forward to providing you with an exceptional app experience. Warm regards, Sophie
Feb. 17, 2023
Messed up all of my images that are located in the product description. Reverting did not fix this. I have 400+ product pages I now have to fix. Thanks a lot.
We checked our tickets and found no prior tickets from you. Then we reached out to you and got no reply from you. We checked both from our app side and your store side, things look normal to me. I have no idea what you meant by "messed up all my images". I wish you let us know more about it. We are willing to help at [email protected]
Feb. 14, 2023
Hi I didn’t receive a total refund of $127.94 USD (19.99+24-22+49.99+13.99+13.99+13.99+13.99) as indicated in the transcript (see attachment via email). I just want to let you know how much of a struggle this has been in the past month because of the incident (read below). I am still trying to fix the issues created by this and honestly am just disappointed. The refund would be greatly appreciated, but even at that, nothing can really compensate for the hours of work I have to redo to fix everything… TLDR story: We're just disappointed and frustrated because not only did we spend $112 on this app, but all edits we made were lost. Basically, by “reverting” the photos, we were intending to undo a change (resize and minimize) because it was not the size we wanted, and eventually redo the resize and minimize in our intended size. That would have irreversible consequences, we had no idea! It would have been helpful if the consequences had been in bright red in a disclaimer before it was made so simple. So in a nutshell, (1) We lost $127.94 ($19.99 + 24-22(August) + $49.99 (September) + $13.99 (October) + $13.99 (November) + $13.99 (December) +$13.99 (January)) - We lost all necessary edits that took several hours (we have over 500 products). (2) *Recovering those losses will be our main objective. (3) It's extremely nerve-wracking using the app and we’re worried about possibly losing anything if we do decide to revert. In light of our main objective, which is to *recover those losses, we would totally appreciate the refund, but in all sincerity, it is not helping us at this time.
All the app charges have been refunded. Bulk editing can be efficient if done right. Or it can be damaging if done wrong. That's why we provide a way to revert a bulk update easily by clicking a button. And we always suggest to try with small amount of images first. It terms of the cost of the app. It is really a fraction of what you would use photoshop or hire someone to do. Let alone the time it saves to have it done in our app. We are a business and we have cost. We cannot offer it dirt cheap or free in this business world. As our users are all business owners, we should understand this.
Nov. 20, 2021
this app and developer team in a rear trash this app and developer team in a rear trash this app and developer team in a rear trash this app and developer team in a rear trash
Hi, We have not received any emails from you so we're not sure why you left a 1 star review. We sent you an email a couple of days ago to offer assistance but we have not received a reply. If you have not received our email, please contact us at [email protected]. We can then help you with any issue you may have had with our app right away.
Sept. 22, 2021
Worst app ever. It destroyed my theme! I contacted them and they were hostile and unwilling to help.
Hi, I'm sorry that you had trouble with your theme but as we have explained to you, it was not caused by our app. Our app can only edit images, it can not make any changes to your theme. We have offered to provide you with any assistance you need with our app multiple times and even though the issue you described was not caused by our app, we have offered you a refund. Unfortunately, as much as we'd like to resolve this issue for you, there's nothing more we can do since this appears to be a theme related issue. We have sent you a few emails regarding this in the last week but we have not received a reply. We are still willing to help in any way we can. Please reach out to us if you still need assistance.
May 21, 2021
The support for this app is sub par. I needed extra help and they just stopped emailing me back. I do not recommend if you need any custom help from the support.
May 5, 2021
Completely messed up all my images. When exporting my files some files were the new naming convention and some the original. Also lost several images in the process. Emailed an urgent response asking for help but no response and spent 3 hours with shopify support trying to rectify it. Still lots of products with no images. Would avoid
Oct. 28, 2020
Works not good. Doesn't find a huge amount of pics. I expected far more at that price. Go back to tiny url
Aug. 15, 2020
Horrible costumer service. They charged me for a more expensive plan and didn't offer a solution or refund even if they agrees this was their mistake. Stay away!!
Aug. 3, 2020
I had 400+ images converted from PNG to JPG yesterday but just noticed today that it converted them to low-quality JPGs, probably 3-4 on the 1-12 quality scale. I just had to reverse them all. I searched before and after and I can't find where I can control quality. I'll have to get a different app.
June 17, 2020
I've repeatedly attempted to remove watermarks with this app. The only thing I need it for. Notified support no response and no solution. It was promising at first but doesn't deliver fully.
April 18, 2020
This is a terrible app. If you choose to use this app and use Google Shopping for driving traffic, any watermark/text you add onto you product will flag as an error from Google and it will STOP showing your product. This is known as "promotional overlay" and Google will reject your products. Rejected products mean it will not show this on Google Shopping and you will not get sales through this channel. I reverted all my products back to normal using the app a few days ago and I am STILL having errors so my products are not showing. I've lost at least 1 week of sales and counting and highly recommend NOT to use this app if you use Google Shopping.
Feb. 19, 2020
We downloaded the app and just wanted to optimize the alt- texts. The moment we started, all the pictures in our shop were gone. Product images, banners, images on the blog and even the logo - all deleted. Nobody replies (so far) from support and even when we reverted the task, the pictures didn't came back. That's gonna be a expensive fault.
Hi, Your images were not deleted. We have replied your email the earliest in our morning. We did not find product with missing images by going through edited images in each task. Some images that are resized by your instruction can be seen correctly resized on your website. Can you check your email and reply us? Erin from Hextom
Nov. 4, 2019
I just installed the app and it appears to be easy to use I will know more after the first square edit it does not work for me and i asked for a refund after a couple of days..... I will wait and see
Oct. 27, 2019
I paid for something that didn’t work well and sometimes don’t work at all... I’m not happy.........
Oct. 22, 2019
I used this app to speed up my page but it seems like not working...hfhfhtfrytftyfytdjtrdrtshtreswhrewshrewhrewhrew