Kitenzo ‑ Full Page Bundles
Custom Bundle Builder - Boost Sales & AOV with Discounts
Rating
4.3
feedback
355
chart
#2,199
All reviews
Rating Breakdown
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Dec. 18, 2024
We found this app very useful at first, but as of late our customers have been unable to add any bundles to their cart. Support hasn't been especially helpful, especially since they answer once a day, and even if you give them a detailed description of the problem, they don't seem to have a huge interest in resolving it unfortunately, the best we got was 'well it works on my end'. We used them for probably a year or so with no problems, but due to bugs we will be heading elsewhere.
Dec. 18, 2024
Great bundle app and live chat help when needed
Thanks so much for taking the time to leave a review! I'm delighted you are happy with both the app and the Support received! If you need us we will always be happy to assist!
Dec. 17, 2024
Great app. We had an issues with gift messages not showing in our shipping solution (Royal Mail) and support were great. Quick response and detailed instructions for using Shopify Flow to get it working how we wanted it
Thank so much for taking the time to leave a review. We are extremely appreciative of the kind words you've shared. We’re thrilled to hear that our support team could help you out with the gift messages and that everything is running smoothly with Royal Mail now. If you ever have more questions or just want to share how your bundles are doing, don’t hesitate to reach out. We’re always here for you. Happy bundling!
Dec. 16, 2024
I had a small issue with the bundle summary not showing in the basket but the support was great and the issue was fixed within a couple of days. Many thanks
Thank you so much for taking the time to write these lovely words! I've shared this with the team and let me tell you excited is an understatement. When it comes to support, our team are on it, I'm glad you found them to be impactful on your experience using Kitenzo. Please know we are always willing and able to assist with any queries.
Dec. 9, 2024
Great app and great service.
Thank you for reviewing! I'm delighted you are getting value from both Kitenzo and our Support team. We truly appreciate both the review and your continued use of our app!
Dec. 4, 2024
The bundles were super useful for us and they have lots of options for customization, plus the customer service is excellent!
Thank you for taking the time to leave us a review, it really means a lot to the whole team here at Kitenzo! I'm glad that you find the app useful and I would fully agree - our customer service team are amazing!
Nov. 25, 2024
This app is as versatile as their customer service is exceptional. Whether addressing minor concerns, major issues, or feature requests, their team responds promptly and efficiently, delivering solutions and suggestions with impressive speed. Denis, in particular, was incredibly helpful, going above and beyond!
Thank you so much for your wonderful review! We're thrilled to hear that you find Kitenzo versatile and that our team, especially Denis, was able to assist you so effectively. Your feedback truly means a lot to us and allows us to grow the product and highlight strengths. If you ever need more support or want to share feature ideas, we’re just a message away. Thanks for being part of our Kitenzo community!
Nov. 21, 2024
App does the job. It's the only app that I found that could pull off what I we needed. The support team is excellent as well, and has helped us through some minor problems. Even though we've had a few hiccups I still continue to use this app because I know support is ready to jump in and help no questions asked; great team!
Thank you for the review and on behalf of all of us here at Kitenzo, we are all delighted Kitenzo was the app that you landed on. being with us for over 5 years means you've seen us from relative infancy up to our current state - so we really appreciate you leaving the review. I'm glad that you have faith in the top class support team here, they are amazing! If you need anything going forward, please, reach out and we'll be delighted to assist
Nov. 21, 2024
I had tried a few bundle apps on Shopify and unfortunately they did not meet my requirements, but after finding Bundle Builder, Kitenzo it worked perfectly for the customer journey and aesthetic I was looking to achieve. If I had questions Natalie, was so helpful and helped with getting the CSS code I needed for customisations and as a novice I was able to pick it up easily building out my bundles.
Thank you for taking the time to leave a review, it's really appreciated. There are an overwhelming number of bundling apps available on Shopify, we're delighted that Kitenzo is the one that fitted your needs. Natalie is brilliant and I'll be sure to pass on your kind words to her. I love that you find it easy to use. Always know that the support team here at Kitenzo are an asset to be used when you need us.
Nov. 21, 2024
Dale is great!
Dale really is great, I couldn't agree more! Thank you for taking the time to leave a review and for choosing Kitenzo. If you need any further assistance, Dale or another member of our support team will be happy to assist.
Nov. 12, 2024
Very easy to use, great functionality, and excellent support. Don't have to be a developer to set up and customize bundles. Plenty of versatility to make bundles that the customer can customize, or preset bundles that are "add to cart" ready. Support does a great job whenever needed (Thanks, Dale). Highly recommend!
Thank you so much for taking the time to leave a Review! We are absolutely delighted to hear you find Kitenzo to be easy to use and versatile - our goal is to keep things simple and fun for everyone. Our support team are fantastic and always ready to investigate any queries. Thank you for shouting out Dale specifically. I know he's always delighted when the make such a big impact on a customer's journey. We appreciate you using Kitenzo and we look forward to continuing to assist you with your bundling needs. If you need anything, as always, please feel free to reach out to us!
Nov. 12, 2024
The app is very easy to use, but the real highlight of the app is its impeccable aftersales support. Any issues I encounter, every customization I need to do are addressed right away. Really awesome support staff.
Thank you so much for your kind words! We’re thrilled to hear you find Kitenzo easy to use. I also sing the praises of our support team loud and proud, but it's so much nicer coming from you! We strive making things seamless for our users, and it’s great to know we’re hitting the mark. If you ever need anything else, just give us a shout. Happy bundling!
Oct. 30, 2024
Bundle Builder is the only app that truly delivered what I needed. The customer service is excellent—Natalie went above and beyond to guide me through the entire onboarding process. Highly recommend!
Thanks so much for your lovely review! We're thrilled to hear that Bundle Builder has met your needs and that Natalie was there to help make the onboarding a breeze. She really is a star! If you ever need anything else or just want to chat about bundles, you know where to find us. Cheers for the recommendation!
Sept. 24, 2024
Support is friendly and helpful. The app is good, but adding more customization features would be helpful. Support helped me submit a feature request for bundles not showing the pre-discounted price along with the discounted price.
Thank you for your review! We're glad to hear our support team was helpful. We appreciate your feedback on customization features, and we're already looking to how we can improve these in a future update. If you need anything else, feel free to reach out!
Sept. 7, 2024
I have tried getting onto support with no success. The app has been updated and no longer works on my store to show line item properties on the admin end. Looks good from the customer end, but once the bundles are built, my team has no idea what is actually IN the bundle. There is no support or troubleshooting available on their website to address this issue. As a paying customer, it is just unacceptable...
We sincerely apologize for the trouble you've experienced and for any delay in our support response. We understand how frustrating it is when something isn’t working as expected. In the meantime, our support team has reached out to assist you directly on this matter. Thank you for your feedback—your experience is important to us, and we’re committed to making this right.
Sept. 4, 2024
Excellent!! Fast work and response. Gets it right fast! Saved me hours of work. Cost effective!
Thank you for the fantastic review! 🎉 We're so glad to hear that our quick support and solution saved you time and effort. If you ever need anything else, we’re here to help!
Aug. 27, 2024
ABOVE AND BEYOND!!! Natalie, the wonderful young lady who helped me, went above and beyond to assist me in getting my store up and running. She was with me from the beginning when I had so called “Shopify experts” building my store that had no idea what they were doing. She’s been with me then until now and always helpful and gracious. She was patient and extremely knowledgeable of the Bundle Builder product. The Bundle Builder product itself is simple to set up, very user friendly with great features. They also have a great on-boarding process to walk you thru so you’re not left alone to figure it out if you’re not quite sure how it works. The price is very reasonable for what you get and the customer service that you receive if you have a question or run into an issue is great. I highly highly recommend. Bundle Builder is the best!
Wow, thank you so much for your kind words! Your recommendation means the world to us! We're thrilled to hear that Natalie was able to help you navigate setting up your store—she's definitely one of our rockstars! If you ever have more questions or need a helping hand, don’t hesitate to reach out.
Aug. 8, 2024
Excellent Design editor support on live chat. great team!
Thanks so much for your 5 star review! We're thrilled to hear you had a positive experience with our team and that you're enjoying our new design editor. Don’t hesitate to reach out anytime you need assistance. Thanks again!
July 24, 2024
awesome!!!
Thank you for your 5 star review! Cheers for being a part of our community!
July 24, 2024
The developers do not only help you with completely adjusting your bundle, but also help you if you have issues with your theme and website. It's such a great service.
Thanks so much for your positive review! We’re so glad our team could help get you started. If you need anything else, just let us know!