Kitenzo ‑ Bundle Builder
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An amazing customer service, very fast, efficient, and especially solving all the issues we might encounter! I’ve rarely seen this, and it’s very pleasant! This app is really great, quality, price, and design! Thanks again to Denis for his precise help, and well done!
Wow, what a lovely review - it really makes us smile when we see such love for the product and our support! I agree, Denis is fantastic and he'll be delighted to know how much he helped! We've loved helping you set up and get going. Please make sure to reach out should you need us! We look forward to partnering long into the future.
Great app. They have super fast support team and helped with everything. Thank you very much
Thank you for taking the time to leave us a review - we really appreciate. I'm delighted that you found the support team to be quick and helpful - they are our engine room and we love seeing their work being appreciated. Please let us know if there is anything in future you need assistance with. Happy bundling!
I recently had a very pleasant experience with their customer support, Denis! He was able to help me very quickly with a cart integration issue and clarify all of my concerns or questions.
Thank you for leaving us a review - we really appreciate it! I'm delighted that you had a great experience with our Support team. Denis is fantastic and it's great he was able to resolve your questions quickly and clearly. Please let us know if you need anything in the future. Best of luck and happy bundling!
very good and effective support team
Thanks so much for leaving your review - everyone on the team really appreciates it! I'm delighted you've had good interactions with our support team - their dedication to ensuring a smooth experience is paramount to us! If you need anything going forward, please let us know.
While I haven’t fully explored the Kitenzo app just yet, I wanted to take a moment to commend the exceptional customer service I've received so far. The team has been incredibly responsive, helpful, and patient in answering all my questions and guiding me through the initial setup. It’s rare to come across such attentive support — they’ve made a great first impression, and I’m looking forward to diving deeper into the app knowing I have a reliable team behind it.
Thanks so much for the Review, we really appreciate it so much! We are really proud of our Support team they are our champions to bridge the gap between our Product and yourself and to know they're leaving such an impression on you, it's such an amazing compliment. We look forward to working with you and assisting where we can!
WOW, I am so impressed by Kitenzo's support and care. I had a lot of customizations that I needed and Denis was able to help me with everything - he was super patient and so knowledgeable with codes. I'm glad I am a customer for many years, no regrets. Definitely recommend :) Thank you for making my experience very good Denis! Appreciate you!
Thank you for taking the time to leave us such an amazing review! I know Denis is delighted he was able to assist you so much and all of us at Kitenzo are so happy to be working with you! Please let us know if you need anything in the future and we are excited to support you going forward.
my website couldn't function without this app. love it.
Thanks so much for leaving us this review! I love how integrated we are in your site. Please let us know if you need anything so we can continue to support you and your business into the future! Have a great weekend.
Very quick and attentive resolving any issues or concerns.
Thanks so much for taking the time to leave us a review. I'm delighted to hear that our team have been so attentive with any questions you've had. We look forward to supporting you long into the future with anything we can.
great product, great service! Really drives revenue
Thanks so much for the review, it does genuinely mean the world to our team! Love that you are getting the boost to your revenue, that is such a massive tick! If you need anything in future, ping us a message and we'll be happy to assist!
Customer services was incredibly helpful! Team was flexible and able to support customizations to fit our brands needs.
Thanks so much for taking the time to review! Our support team is class (biased, I know), but I'm glad we were able to flex and assist you with your needs. Please let us know if you need anything in future and we'll be more than happy to assist!
Thank you so much for the 5 stars! I know Nat and Dale have worked on your account and they'll be thrilled to know it's been appreciated! Please let us know if you need anything in the future and we will be happy to jump in and assist!
Kitenzo is a brilliant app, with great customer service, Denis and Dale have been super helpful assisting with any concerns I have or changes I wanted to make.
Thank you for taking the time to leave a review, we really do appreciate it! Denis & Dale will both be extremely happy to know that their support has made an impact! If you need anything going forward, please feel free to reach out!
Cool app, with a number of useful features. Was a little hard to set up initially but contacted support who not only responded within a few mins actually went into my store store and set everything up for Dale who helped me was amazing would recommend
Thanks for the kind words. All of us here at Kitenzo love to know that the product and the support provided is appreciated. I'll be sure to let Dale know you've left us this review, he'l be delighted, I'm sure! I hope you have a lovely weekend!
An incredible application. The interface is very simple and the template is great. You can use it easily. Also, customer service responds instantly. Especially Dale solved my problems immediately.
I'm delighted you are loving Kitenzo! We strive to both build a strong product and also support it well! I'm glad that Dale was able to assist you with your queries. We will always be here to help if you need anything.
We found this app very useful at first, but as of late our customers have been unable to add any bundles to their cart. Support hasn't been especially helpful, especially since they answer once a day, and even if you give them a detailed description of the problem, they don't seem to have a huge interest in resolving it unfortunately, the best we got was 'well it works on my end'. We used them for probably a year or so with no problems, but due to bugs we will be heading elsewhere.
Hi there, first of all, thank you for taking the time to leave a review. Secondly, I'm sorry that this is the experience you have had with Kitenzo and our Support team. On a broad scale, our support team is available Monday to Friday 9-5 GMT. We understand this doesn't suit everyone who uses the app, but we are based out of the UK. I can see the last ticket with us was around two months ago. We are going to investigate this and reach out to you with possible ways to resolve the issues you are having. Thanks again for leaving the review and bringing this to our attention.
Great bundle app and live chat help when needed
Thanks so much for taking the time to leave a review! I'm delighted you are happy with both the app and the Support received! If you need us we will always be happy to assist!
Great app. We had an issues with gift messages not showing in our shipping solution (Royal Mail) and support were great. Quick response and detailed instructions for using Shopify Flow to get it working how we wanted it
Thank so much for taking the time to leave a review. We are extremely appreciative of the kind words you've shared. We’re thrilled to hear that our support team could help you out with the gift messages and that everything is running smoothly with Royal Mail now. If you ever have more questions or just want to share how your bundles are doing, don’t hesitate to reach out. We’re always here for you. Happy bundling!
I had a small issue with the bundle summary not showing in the basket but the support was great and the issue was fixed within a couple of days. Many thanks
Thank you so much for taking the time to write these lovely words! I've shared this with the team and let me tell you excited is an understatement. When it comes to support, our team are on it, I'm glad you found them to be impactful on your experience using Kitenzo. Please know we are always willing and able to assist with any queries.
Great app and great service.
Thank you for reviewing! I'm delighted you are getting value from both Kitenzo and our Support team. We truly appreciate both the review and your continued use of our app!
This app is as versatile as their customer service is exceptional. Whether addressing minor concerns, major issues, or feature requests, their team responds promptly and efficiently, delivering solutions and suggestions with impressive speed. Denis, in particular, was incredibly helpful, going above and beyond!
Thank you so much for your wonderful review! We're thrilled to hear that you find Kitenzo versatile and that our team, especially Denis, was able to assist you so effectively. Your feedback truly means a lot to us and allows us to grow the product and highlight strengths. If you ever need more support or want to share feature ideas, we’re just a message away. Thanks for being part of our Kitenzo community!
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