Bundle Builder
Bundle Builder: Set up AOV-boosting custom bundles
Rating
4.0
feedback
332
chart
#3,375
All reviews
Rating Breakdown
Review RSS Feed
Oct. 25, 2023
Very happy with this app, exactly what we were looking for, i would love to have a starting template/s when using the template creator for quicker setup, but for now we accomplished what we were looking for. Exceptional customer service i have to add! Shoutout to Natalie who was very patience and guide me with all my doubts :)
Thank you so much, Caprichos de Goya, for your wonderful review! We're thrilled to hear that Bundle Builder has been exactly what you were looking for. We understand the need for pre-built templates to make the setup process quicker and easier, so we're excited to let you know that this is something we're currently working on! We appreciate your patience and understanding in the meantime. Our team is dedicated to providing exceptional customer service, and we're glad that Natalie was able to guide you patiently and address any issues. If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Oct. 13, 2023
The team at Bundle Builder are extremely responsive and creative at problem solving, key issue was "How to create manual bundle builder customer orders in the back end". Have to call out Natalie in particular, she was prepared to jump on a call, talk through some issues, most importantly she listened! She even created a step by step video for my team & I to clearly understand how to use the app to overcome our problem! We at Care Food Co are now happily embedding the app into our store to drive improved customer experience and sales
Thank you so much for your incredible review, Care Food Co team! We're thrilled to hear that you had a great experience with Bundle Builder and that the team was able to provide you with excellent support! We're really glad to hear that you appreciate Natalie going above and beyond to address your specific needs, and it's great that her step-by-step video helped you to use our app to overcome the issue you were facing. We will make sure to pass on the recognition to Natalie! 🎉 Please feel free to reach out if you ever have any further questions or need assistance, as we'd love to hear from you again!
Oct. 11, 2023
Great app - easy to use and the customer service is efficient and easy to work with.
Thank you for your 5* review, Bondi Blend! It's great to hear that you're enjoying Bundle Builder, and that our customer service has been efficient and easy to work with. We aim to provide a user-friendly experience and excellent support, so it's awesome to know that we're meeting your expectations! If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Oct. 3, 2023
Fills a need in our store, and support has been helpful when needed.
Hey Splash Wines team, we're super pleased to hear that Bundle Builder fulfils your store's needs! We're also glad to have been able to help out with any issues on your store when needed, so thank you for your feedback. If you require any further assistance or have any suggestions for the app, please feel free to reach out. We appreciate your support, and look forward to hearing from you again in the future!
Sept. 22, 2023
These guys are good. This APP has really helped increase my stores the average check out transaction amount as more customers bundle products. The support team is very responsive.
Thank you so much for your 5* review, Brick Loot team! It's awesome to hear that Bundle Builder has improved your store's average order value through the increase in bundles created by customers! We're also very glad to have been able to assist you and look forward to continue supporting you - please feel free to reach out if you run into any issues or have any questions! Happy bundling 🎉
Sept. 15, 2023
We've been using Bundle Builder for a number of years and the product is excellent. The support team are fantastic and recently solved an issue for us, without any fuss. Bundle Builder has definitely saved us a lot of time but more importantly it has led to increased sales.
Thank you so much for taking the time to share your fantastic experience with us! We're thrilled to hear that you've been really impressed with Bundle Builder over the years, and our support team - we take pride in providing the best support to our merchants, so it's great to hear that our efforts are appreciated. It's also awesome to hear that Bundle Builder has not only been an efficient tool for your business, but also gave you a boost in sales! We really appreciate your continued support and look forward to continue assisting you in the future 🙂
Aug. 30, 2023
Definitely don't expect a quick response from their customer service if something goes awry with their app and you need immediate tech support. 2 of my best selling bundles stopped working for no reason. I needed it to be fixed immediately since it was costing me potential sales. I messaged them at night, received one unhelpful response in the morning and then nothing else for the rest of the day and night. I ended up having to spend my entire day trying to figure this out on my own because my customers were complaining. Maybe not the best app for US customers. Will be looking at other options.
Hi ChibiJay Shop team, thanks for your feedback, and sorry to hear you've been disappointed with your experience with us. I can see that the team required further information from you in order to investigate the problem you were experiencing with your bundles, as we were unable to replicate it on our end. We understand your frustration with the delay in resolving your issue, and we apologize for the inconvenience this may have caused you. If there are any outstanding issues that we can work with you to resolve, then please feel free to reach out to us and we'd be more than happy to assist you. We hope to have the opportunity to provide you with a better experience with us moving forwards!
Aug. 7, 2023
It works in theory, however this caused so many headaches with google merchant integration. We could not fix this after reaching out to support many times. This is a major issue!
Hey Desmond Cheese team, thank you for your feedback. We’re sorry to hear that you’ve had issues integrating Bundle Builder with Google Merchant Centre. I can see that our support team previously offered some suggestions to help resolve this, but as you have since uninstalled the app, we’re unable to investigate further for you to fully resolve the issue. Google Merchant Centre typically does not cooperate well with bundles with variable pricing, however we’d be more than happy to continue investigating this issue should you wish to reinstall in the future.
July 13, 2023
Great team with fast response on any questions regarding the bundle builder. We use it for our build a box theme and so far we are delighted to have chosen bundle builder for this option.
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you're finding Bundle Builder to be a great fit for your store, and that our team has been responsive in addressing any questions you have. We're committed to providing excellent customer service, so we're glad to hear that we've been meeting your expectations. Thank you for your continued support and for sharing your positive experience with us!
July 12, 2023
Support has been really slow to reply, and it starting to take multiple emails to get a reply for the same issue. We're talking waiting multiple days now to hopefully get a reply, and when they do reply they don't actually provide a solution. I think the app can be useful if set up correctly, but the lack of support that you'll most likely need is going to be the main reason you don't keep the app. As of now i can only give them 2 stars and wouldn't recommend this app since I believe support should be a main focus for them and they clearly don't value it as much as they should.
Hey Kreative Living team, thank you for your feedback. We’re sorry to hear that you’ve been disappointed with your experience with us, and we apologize for any inconvenience that the delay in resolving your issues may have caused you. We really value all feedback, and are committed to improving the experience of all merchants wherever we can - through the app functionality itself, and also our support processes. I can see that whilst the team were investigating your issues, your ticket was moved to the back of the queue in our system with each new email sent - we work on an oldest to newest approach, highlighted in our auto-reply emails, which can cause the delays to our response time. We hope that the recent solution offered to you by our support team has now fully resolved your issues, but please feel free to contact us if you have any further questions - we hope to have the opportunity to provide you with a positive experience with us moving forwards!
July 11, 2023
We use this to create a Pick n Mix Bundle. It works really well and the team are very quick to respond if there are any issues. The only downside is that it uses the Shopify discount functionality so customers cannot use discount codes when buying the Pick n Mix.
Store
CheeseO's
Using app
9 months
Thank you for taking the time to leave us a review, CheeseO's team! We're thrilled to hear that Bundle Builder has been a great fit for your store's needs, and that the team have been responsive in addressing any issues that have arisen. We appreciate your feedback regarding the use of discount codes, and this is definitely something we will take into consideration as we continue to improve the app's functionality. Thanks again for sharing your experience with us, and for choosing Bundle Builder!
July 5, 2023
This is a really intuitive tool that helps you build many bundle possibilities to fulfill your clients needs. Recommended!
Hi HomeShield team, thanks for your awesome review of Bundle Builder! We really appreciate the recommendation and it's great to hear that the app is working so well for you. We're here on hand to help with any queries or issues you may have, so just let us know if there is anything we can assist with, and we'd be more than happy to jump in!
July 3, 2023
I was recommended the app by someone, installed it (admittedly, did not check pricing beforehand) and to my surprise it's 3x more expensive for Shopify Plus users while offering no additional features/benefits. On the principle of "if they can afford plus they can pay us more too". Immediately uninstalled. Correct me if I'm wrong and if there are actual additional features for Shopify Plus users which explain the 3x price increase.
Hey there, thank you for your feedback. We understand your concern regarding Bundle Builder’s pricing for Plus users, and would like to explain why it is set at this price point. Plus merchants are usually larger operations, driving a higher than average volume of orders and sales. This requires additional resources both in terms of running costs of the app (such as server-side resources) and also providing faster support responses. We offer extended support and turnaround times for our Plus merchants to facilitate this scale and growth. While the core functionality of the app first appears similar, Plus merchants will be receiving a higher level of support from us to keep things running smoothly. We’re committed to being transparent in all our operations, and we’re currently reviewing our Plus pricing plans to make sure it scales better with different size Plus merchants. Please let us know if you have any further questions or concerns, and thanks again for your feedback.
June 26, 2023
The app was buggy in general, however I could live with that. The key issue was the the front end product (bundle) looked entirely different to a standard product UI. This obviously is off putting to the customer and isn't consistent with the rest of our site. There is a feature to add in a custom template to address this problem, however, this would require you own time or another developers time to create. So the app is, by its very nature, an incomplete product. In terms of stock keeping and tracking, it works as it should. The front end look and feel needs a lot more work.
Hey there, thank you for your feedback. We're sorry to hear you felt that Bundle Builder's UI wasn't consistent with the rest of your store - we appreciate that customising templates can take time, and this is definitely something we will keep in mind in the near future when working to improve the app. If there is anything else we can do to help make your experience with Bundle Builder more positive moving forwards, please feel free to reach out to our support team to accommodate your store's needs wherever possible!
June 6, 2023
The absolute worst customer support we've ever experienced. No matter how good the functions of the app seem, it's not worth it. Since originally contacting Bundle Builder nearly three weeks ago re: a few app features and cart integration, we've received no less than three messages telling us integration is complete, only to discover it's as broken as it was day one. Responses to our concerns have been slow, generic, and astonishingly unhelpful. Promises to elevate our ticket or get back to us in a timely manner have proven meaningless. On our end, we've been ready to send bundles live for two weeks, but have been hamstrung by the developer's inability to deliver on simple elements, like prices showing correctly in cart. The waste of time and loss of revenue resulting from our experience with Bundle Builder has been staggering. The only reason we haven't uninstalled the app yet is because we're a small team, and to find a replacement and build the bundles will take time we can't afford. However, our patience is wearing thin. I expect our experience (and our review) will change if these issues are ever resolved, but as it stands, our position is simple: AVOID BUNDLE BUILDER.
We're really sorry to hear about your experience with Bundle Builder, and apologise for the delay in resolving your issue with cart integration and any inconvenience this has caused you. We truly value all feedback and are committed to providing dedicated support to our merchants. We are actively working to resolve your issue, and will continue to work with you to address any outstanding concerns. I can see that the team have provided you with a fix for the cart integration issue, set up on a duplicate theme version for you to check over. We really appreciate your patience whilst investigating here, and hope that your experience with Bundle Builder is positive moving forwards.
May 31, 2023
App is glitchy. Customer service takes forever to respond. I'm trying to run a business and expect more responsiveness for what I'm paying.
Hey Page Anchor team, we're sorry to hear you're having issues with Bundle Builder and have been disappointed with our delay in response - it looks like your emails came through to us outside of our office hours last night. We've noticed that our app has been uninstalled from your store, so we're unable to properly investigate the cause of your issue. However, we'd be more than happy to resolve this for you should you wish to reinstall, so please feel free to get in touch again. Thanks for your patience - we hope to have the opportunity to improve your experience with Bundle Builder in the future!
May 17, 2023
This fantastic app bundle offers a wide range of exceptional possibilities that are visually appealing and highly functional. The developers provide excellent customer service, promptly addressing any issues and offering helpful solutions.
Hey Cosmetique Totale team, we really appreciate your 5* review of Bundle Builder - thanks so much! It's great to hear that you're super impressed with our app and the endless possibilities it provides for your store. Our team is dedicated to providing excellent customer service, so we're really glad to hear that we've been able to address any issues you've had and offer helpful solutions. Thanks again for choosing Bundle Builder, and for taking the time to share your positive experience with us!
April 17, 2023
Great so far. Only two issues are: 1. The inability to add discounts to bundles 2. The inability to create subscriptions from bundles. Do you know when this will be possible? Thanks so much.
Hi Bold Bean Co, thank you for your 5* review of Bundle Builder! We're super pleased to hear that you're enjoying the app. Whilst discount codes can't be applied to Multi SKU Bundle types, they can be applied to Single SKU Bundles. There are also alternative ways to offer customers both flat and tiered discounts with Multi SKU Bundle types, such as a percentage discount, fixed discount, or fixed price. Unfortunately at this time, subscriptions isn't a feature supported by Bundle Builder. If there is anything else we can help you with, feel free to drop us a message - wishing you every success with your online store!
July 6, 2023
These guys are awesome. Quick to respond, Fixes most of what I ask so my customers can have a easy time shopping. This bundle app displays beautiful on our site and looks very professional. The check process is clean and keeps things together on the cart page and the checkout page. We are now things how to add more bundles to our site. I understand they have a new design coming out and really can wait to see how it looks. Trust us, when I say you won't be disappointed. Update...Just asked them to tweak it a little and boom, it was done. Amazing
Thank you so much for taking the time to leave us such an awesome review! We're thrilled to hear that our app is a great fit for your store, and that you're really impressed with the seamless integration with your store's cart and check out pages! We're super excited to release the exciting new updates that we've been working on, and we're more than happy continue supporting you and your business, assisting in any way that we can. Thank you for choosing Bundle Builder - wishing you every success with your store, and happy bundling 🙂
March 9, 2023
I had been looking for a solution for weeks and even employed a shopify expert who couldn't deliver. Then I found this app. It does everything I needed it to. The only down for my platform is the ack of ability to integrate subscriptions which I believe they are working on. Also the customer support is quick, polite and very helpful. Thank you.
Thank you so much for taking the time to leave us a detailed review! We're really happy to hear that Bundle Builder does everything that you need it to, and that our support team have been able to assist you when needed. We are always working to improve our app to provide the best possible experience for users, and welcome all feedback and suggestions. Whilst subscription integration is currently not possible with Bundle Builder, due to Shopify's limitation of only 1 app using the draft order functionality, we have passed this request onto our developers and are looking into ways to make this possible in the future. Thank you again for your kind words, and happy bundling!