All reviews

Rating Breakdown

  • 5
    72% (246 ratings)
  • 4
    10% (33 ratings)
  • 3
    4% (12 ratings)
  • 2
    5% (16 ratings)
  • 1
    10% (35 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 24, 2024

Support is friendly and helpful. The app is good, but adding more customization features would be helpful. Support helped me submit a feature request for bundles not showing the pre-discounted price along with the discounted price.

Using app

--

Total reviews

3

Average rating

5.0

2 / 5 Share

Sept. 7, 2024

I have tried getting onto support with no success. The app has been updated and no longer works on my store to show line item properties on the admin end. Looks good from the customer end, but once the bundles are built, my team has no idea what is actually IN the bundle. There is no support or troubleshooting available on their website to address this issue. As a paying customer, it is just unacceptable...

Using app

Almost 3 years

Total reviews

1

Average rating

2.0

5 / 5 Share

Sept. 4, 2024

Excellent!! Fast work and response. Gets it right fast! Saved me hours of work. Cost effective!

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 27, 2024

ABOVE AND BEYOND!!! Natalie, the wonderful young lady who helped me, went above and beyond to assist me in getting my store up and running. She was with me from the beginning when I had so called “Shopify experts” building my store that had no idea what they were doing. She’s been with me then until now and always helpful and gracious. She was patient and extremely knowledgeable of the Bundle Builder product. The Bundle Builder product itself is simple to set up, very user friendly with great features. They also have a great on-boarding process to walk you thru so you’re not left alone to figure it out if you’re not quite sure how it works. The price is very reasonable for what you get and the customer service that you receive if you have a question or run into an issue is great. I highly highly recommend. Bundle Builder is the best!

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Wow, thank you so much for your kind words! Your recommendation means the world to us! We're thrilled to hear that Natalie was able to help you navigate setting up your store—she's definitely one of our rockstars! If you ever have more questions or need a helping hand, don’t hesitate to reach out.

5 / 5 Share

Aug. 8, 2024

Excellent Design editor support on live chat. great team!

Store

Pick Me

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for your 5 star review! We're thrilled to hear you had a positive experience with our team and that you're enjoying our new design editor. Don’t hesitate to reach out anytime you need assistance. Thanks again!

5 / 5 Share

July 24, 2024

awesome!!!

Store

ProFood

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your 5 star review! Cheers for being a part of our community!

5 / 5 Share

July 24, 2024

The developers do not only help you with completely adjusting your bundle, but also help you if you have issues with your theme and website. It's such a great service.

Store

Loranee

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for your positive review! We’re so glad our team could help get you started. If you need anything else, just let us know!

5 / 5 Share

July 23, 2024

I recently encountered an issue with the manual cart integration for my Shopify store, and Dale from Bundle Builder provided outstanding support. Dale’s prompt response and precise information resolved my issue quickly and efficiently. The exceptional customer service and smooth process made a significant difference. I highly recommend Bundle Builder for their excellent support and dedication to helping their customers succeed!

Using app

3 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words and for sharing your experience with our Bundle Builder app! We’re thrilled to hear that Dale was able to assist you promptly and effectively. If you ever need further assistance, please don’t hesitate to reach out. Thank you for choosing Bundle Builder!

5 / 5 Share

July 12, 2024

Works mostly well and the support is very good. We use it to make prdouct bundles (present baskets) and the user experience is very good. Also the support even helped Friday evening, so we can run our promotion on the weekend!

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the feedback - it was a pleasure to help you and I hope your bundle promotion has gone well! Anything else needed just give our support a shout.

5 / 5 Share

July 10, 2024

The app is very functional and easy to use. The customer support is second to none, absolutely top-notch. They even customized my bundles to meet my needs and to display the way I really wanted on my website. Highly recommend this app and this company.

Using app

12 days

Total reviews

12

Average rating

5.0

Developer Reply

Thank you so much for your wonderful review of Bundle Builder! We're thrilled to hear that the app is meeting your needs and that our support team was able to customize your bundles just the way you wanted them. It's always our goal to provide top-notch service and functionality, so it's great to know we hit the mark for you. Let me know if you need anything else and I will be happy to help!

5 / 5 Share

June 27, 2024

Not only the best bundle builder app on Shopify but the best customer service. Natalie is awesome and so patient with my silly questions. She helped me troubleshoot and get me together. When I'm on the cover of Forbes magazine, it's because of Natalie and Bundle Builder.

Using app

2 months

Total reviews

4

Average rating

5.0

Developer Reply

We're stoked that you love Bundle Builder and our customer service. We'll be waiting four our copy of Forbes when you get there! 🚀 Thanks for choosing Bundle Builder and if there's anything else you need, just give us a shout and we'll be right on it.

5 / 5 Share

June 7, 2024

The app is great and we recommend it if you want to offer bundles intuitively. Support is very responsive and helped me solve compatibility issues with my theme. I recommend it 100%.

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your fantastic review and recommendation! We're delighted to hear that you find Bundle Builder intuitive and that our support team was able to assist you with the compatibility issues. Your recommendation means a lot to us. If you have any further questions or need additional support, we're always here to help. Thanks again for your kind words and for choosing Bundle Builder!

5 / 5 Share

May 29, 2024

Support has been great. Experience so far has been good with slight tweaks to the app.

Using app

About 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your positive review! We're thrilled to hear that you've had a great experience with our support team and that Bundle Builder has been working well for you. We appreciate your feedback on the slight tweaks, and we're always here to help you optimize your store even further. If you have any more suggestions or need further assistance, please don't hesitate to reach out. Thanks again for choosing Bundle Builder!

1 / 5 Share

May 22, 2024

Do not use. Over priced, support ignores tickets and every time someone adds to cart it creates a duplicate product that shows in 'Shop All' and clogs up our back end. Avoid at all costs!

Store

Rudie

Using app

Over 1 year

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for your feedback. We’re truly sorry to hear about your experience with our app. Regarding your concerns, we noticed that you have an active support ticket with us, and we're currently awaiting your response to proceed further. Our support team is dedicated to resolving issues promptly, and we want to ensure that we address all your concerns effectively. Please check your email for our latest message and reply at your earliest convenience so we can assist you further.

5 / 5 Share

April 29, 2024

Working with the team at Bundle Builder has been an amazing experience. They are knowledgeable, helpful, and have gone above and beyond for our company to provide an experience our customers desperately wanted. Not only have they been able to guide us through their app, and make adjustments that would better suite us, but they were also able to work with us on pricing. They've been a huge help at every step of the way! We highly recommend working with this attentive team!

Using app

5 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for sharing your positive experience! We're thrilled to hear that Bundle Builder has been a valuable addition to your business and that you've found our team's support helpful. It's been a pleasure to work with you to customize the app, your bundles are looking great! Your feedback is incredibly important to us, and we're glad we could contribute to creating a great experience for your customers. If there's anything more we can do to assist you or enhance your experience further, please don't hesitate to reach out. Thanks again for choosing Bundle Builder!

5 / 5 Share

April 10, 2024

I had a problem with my theme and they solved it for me. It works flawlessly and the customer service is 5-star.

Using app

10 months

Total reviews

13

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us such a wonderful review of our Bundle Builder app. We are thrilled to hear that our app is working flawlessly for you and that we were able to help resolve the issue you had with your theme. We truly appreciate your kind words about our 5-star customer service. Our team works diligently to provide prompt, helpful, and friendly assistance to all of our valued merchants like yourself. Thank you again for choosing Bundle Builder and for sharing your positive experience with us and the Shopify community. We look forward to continuing to support you and your business.

1 / 5 Share

March 14, 2024

I have never had to leave a review about an app before, but this app has pushed me to my limit. Out of absolutely no where, they decided to change a link of my bundle, which we are sending £5k+ of paid traffic towards per day. AVOID LIKE THE PLAGUE - there are better alternatives out there.

Using app

8 months

Total reviews

3

Average rating

3.7

Developer Reply

It's important to clarify that Bundle Builder does not modify links. Each bundle created is assigned a unique link, and neither us nor users have the capability to alter this. If the owner of 'The Hundred Glove' encounters any issues or requires assistance, we're more than willing to help. Please don't hesitate to reach out if you have any further questions or concerns.

5 / 5 Share

March 13, 2024

Absolutely amazing, Dale was beyond helpful, kind, quick and understanding!

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for taking the time to share your positive experience with us! We'll be sure to pass your kind words along to Dale! If there's anything else we can do for you, please let us know. We're here to help and always eager to ensure your experience with Bundle Builder remains outstanding.

5 / 5 Share

Feb. 7, 2024

Bundle builder is a great product. It has helped increase our sales by a significant margin. More importantly the team has been incredibly helpful. Couldn't have asked for better customer support and onboarding experience. They actually listen to their users! Excited to see what they implement next!

Store

Kumori

Using app

About 2 months

Total reviews

4

Average rating

4.0

Developer Reply

Thank you so much for your fantastic review! We're thrilled to hear that Bundle Builder has significantly impacted your sales positively. It's our mission to provide not just a powerful tool, but also exceptional service that genuinely supports our users' success. Your feedback on our customer support and onboarding experience means the world to us. Knowing that our efforts to listen and respond to our users' needs are making a difference is incredibly rewarding. We're just as excited about the future and can't wait to share with you the new features and improvements we have in the pipeline. Stay tuned! Thank you again for your support and trust in us. If you have any more suggestions or need further assistance, please don't hesitate to reach out.

1 / 5 Share

Feb. 1, 2024

App keeps charging customers the wrong price at checkout. Seemingly at random, the app will not charge customers the correct price based on what they selected. And we're unable to recreate the issue on our end to try and resolve it. Support has been very slow to respond.

Using app

Over 2 years

Total reviews

2

Average rating

3.0

Developer Reply

We sincerely apologize for the issues you faced with pricing inconsistencies and the delay in support response. It looks like a conflict with draft orders was causing some issues, but looking through the conversation, hopefully everything is sorted now? If not, please just pop us an email and we'll take a look straight away.