Kitenzo ‑ Full Page Bundles
Custom Bundle Builder - Boost Sales & AOV with Discounts
Rating
4.3
feedback
348
chart
#2,004
All reviews
Rating Breakdown
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Dec. 7, 2020
I don't know Why is this app always change my theme code.The worst thing is that the price of the bundle and the inventory quantity often change. How do I sell normally?
Hey, we've tried reaching out via email, but not had a reply as yet. Just to confirm that Bundle Builder doesn't change theme code, it adds three files into your 'Snippets' folder on install, but these are standalone, and won't affect your theme. The price of the bundle changes based on conditions. So the 'from' price would show how long the price could possibly be with minimums and products to choose from. If you need more help, please reach out, our support team are happy to walk you through getting setup :)
Nov. 30, 2020
DO NOT USE THIS APP if you care about good user experience and good customer support! It is the biggest sales weekend of the year and this app keeps telling customers our items are sold out when we literally have hundreds in stock. Ads running, emails going and half the people are encountering errors. Have not heard back from their support and losing sales by the minute. Very upset. When it works its great but when it doesn't, you are outta luck. Very buggy. Take heed.
Hey, we've replied to your emails, but haven't had a reply back? Just to clarify, we set the bundles to show as out of stock when Bundle Builder has not been installed on your store correctly. It prevents you selling bundles for the wrong price, stock levels, etc. There will be a notification in your app telling you what needs to be done, and you would have also received an email letting you know there is a problem. I can 100% see the frustration, but we built this in to ensure the smooth running of your store. If you need help installing, just let us know, happy to help :)
Nov. 4, 2020
terrible app, worst communication ever, I would not recommend them. They almost every respond to inquires and it's incredibly frustrating
Looks like the latest email thread might have run into problems. There was a chat attached so I suspect it might have been flagged as spam? As all messages with the team were working well previously, i've started a new thread, so if you can reply to that, we can get back on track :)
Nov. 3, 2020
Stay away if you're a larger business with multiple apps installed like Returnly. We spend weeks going back and forth with the app developer telling us to remove apps on our storefront, remove express checkout, and hire another developer to fix an issue because we have a cart drawer. We spent a lot of money with the developer to fix these issues only to find out we still can't get the app to work because we have Returnly installed. What a waste of time and money. This app most only works for very small businesses who have just opened a store and don't require any other apps.
Hey guys, we've just sent another email over to you in regards to your integration, looks like there might have been some crossed wires. Bundle Builder should work well with Returnly, so our developers can jump in and investigate for you. The only limitation with other Shopify Apps is the use of Draft Orders, so we can see if they are being used and by which app. (Only one app can use Draft Orders per store). Having recently celebrated $80 million in bundle sales, and counting many Shopify Plus stores amongst our happy users, we welcome larger businesses with multiple apps :)
Aug. 13, 2020
The team of three of us - one an IT guy - really struggled with this app. Hours of wasted productive work time. It was too invasive into the back end of our site and we believe it has caused problems with backlinks (links are broken) Poor customer service, not nearly responsive enough. Thank goodness we made a backup of our theme. We have deleted the app and activated our back up. 100% would NOT recommend this app. Only good thing about it was the free trial period so we could test it and see how clearly it did not work for us.
Thank you for your feedback, we’re truly sorry to hear that you experienced some issues. We have reached out to you directly so we can help you get Bundle Builder set up on your store. The app has a track record of being highly effective at increasing revenue, so we would love for you to benefit from it.
July 23, 2020
Doesn't work the app won't let you save bundles which are the essence of the app, also support stopped answering after realized they had no idea what to do.
Thank you for your feedback. Sadly we have been unable to trace any previous communications from you, however I have just reached out to you directly as we are very keen to help you resolve the issue you flagged. We’re hoping to hear back from you so we can get the app set up correctly on your store.
July 19, 2020
Just awful. App constantly creates ghost products and ghost variants, despite the assistance of support staff. Have wasted SO MUCH time trying to get this app working. Our dev team has given up. Just so mentally exhausting.
We’re truly sorry to hear your feedback. Our goal has always been to make Bundle Builder as powerful and flexible as possible, however like any 3rd party app we unfortunately have to work around the limitations of the core platform. This is why we made the conscious decision to use ghost product and variants. We would be happy to discuss how these can be used effectively if you'd like to contact our support team. We monitor Shopify’s own feature releases very closely and fully intend to simplify the app’s functionality as soon as this is possible. The team are very grateful that you decided to try out our app, and we hope to welcome you back in the future.
July 5, 2020
It is really dishonest. It claims to have a free plan, while it is just trial for a month. Other apps call it what it is, A Free Trial. Not A Free Plan.
Our sincere apologies about the confusion. As our app listing states, we offer a free plan for development stores, allowing you to setup your store with bundles without a time limit. Charges only begin when you launch your store, and the app can be removed at any stage prior to launch, without cost. Merchants with live stores receive a 30-day free trial, so they have plenty of time to decide if Bundle Builder is the right solution for their business.
June 9, 2020
One of the main reasons we chose this app does not actually work. The app claims to export individual SKU data for each product in a bundle to 3rd party fulfilment apps but can't actually deliver. The app just sends the names of the included products in the "Notes" section of the order which is useless as our fulfilment software (Shipstation) does not recognize individual products like this. We thought (based on the app description) that bundled products would be exported as if a customer had simply purchased each individual product separately on our Shopify page. This is not the case and now we're being forced to manually import each and every bundle order made into Shipstation. Fix this issue please!
Our apologies for the misunderstanding, but rest assured our app does indeed support Multiple SKU bundles. As agreed, our team have just completed the installation on your store so you should be all set up. If you have any further questions we’d be more than happy to assist you!
May 6, 2020
PROS: It's the best looking bundle builder app in the store out of the box, and creates a bundle 'product' that you can link to in Collections. CONS: Really glitchy inventory management for Single SKU bundles. Inventory updates or purchases made by customers take FOREVER to translate to bundle availability (literally 15 minutes or even more, which is unacceptable for limited qty products). This could have caused me to sell way more than what I have in inventory during a surge in customer demand. Support seems polite and seem to be trying their best (I think), but truth be told responses are not very helpful. For example: I mentioned that I was having issues with inventory deducting below 0, and I was told to read the FAQ. But the FAQ says that “The app will ensure the number of available bundles is in line with the number of products available, so the bundle can only be purchased if there are enough products in stock." So it was of zero help. And seriously - telling me to read the FAQ when it doesn't contain anything useful for my specific problem (and when I'd already read it thoroughly trying to solve the problem on my own) is borderline offensive. Summary: I really, really wanted to like this app but couldn't get past the very mediocre support and inventory management glitches.
Thanks for your honest feedback, and for being so responsive in working with the team here to help alleviate the issues you experienced. The development team are currently implementing upgrades to the app where, in certain stores, inventory updates are not as quick as they should be. We are always looking at ways to improve our app, so thanks again for your review, feedback is what shapes our apps development. If you'd like to try Bundle Builder again in the future, please reach out, and we'd be happy to talk you through the improvements we have made.
March 19, 2020
My website has been delayed by more than a month because of this app's slow support. We keep going back and forth, and they still havent resolved my issue. The app never worked the way I needed it. Doesn't work like a regular product page.
We’re sad that to hear that you’re not happy with our app. Speaking with our support team, they mentioned that there was an issue with the installation of the app, as your store didn’t contain any products at that point. Bundle Builder was never intended to work like a product page: it generates unique, dedicated bundle pages. We try to communicate this as obviously as possible to prospective users (through our demos and documentation), and I’m sorry this wasn’t clear to you from the start. If you find yourself in need of a standalone bundle page in the future, please do get in touch with us, we’d be happy to help you with any questions you may have.
March 11, 2020
The product has a lot of bugs and the customer service only responds by sending emails that give you links to their "help" pages. Do not waste your time or money. We had to pay $50 for an install fee and the app still did not work.
We're sorry to hear your feedback and we're very happy to investigate your issue further, so we can help you resolve it. To clarify, we DO NOT charge any installation fee here at Agile, even when manual assistance is required from our end. Could it be that you paid this fee for a different app?
Dec. 12, 2019
Customer service for this app is exceedingly slow, often taking days to resolve issues or even receive a reply. We installed the app on the store on the 5th Dec, but have yet to actually use it due to multiple issues regarding the Multiple SKU set up. We asked for installation help on the 5th but did not have it installed until the 9th (despite multiple emails). We also faced issues with bundles appearing as out of stock reported on the 10th Dec. Despite explaining that it has been escalated to the senior team and that they will be in touch with us, we have heard nothing as of yet. If you're able to get this app to work without the help of support, then it might work great for you, but at the moment we can't properly review an app we have been unable to use.
We're really sorry to hear that you've been experiencing issues with our app. Our Support Team have tried to contact you numerous times as we have found a solution. If you could please get in touch with us, we'd be more than happy to help you.
Oct. 30, 2019
The app has often problems with bugs. We do not receive this ap, as due to outages can cause big financial demage.
We experienced an issue with our 3rd party server yesterday which caused the app to go down temporarily. While this was a very rare occurrence that we had little control over from our end, we're extremely sorry for the inconvenience this has caused you.
July 25, 2019
***Updated*** Once again, I am DISGUSTED with the level of service from this company. I have emailed them 4 times in the last 2 months with issues I needed sorted on the app - they have failed to respond to any of my emails and they have yet to fix the issues I need addressed. ---------- ***Updated*** Susi took control and sorted absolutely everything our from me. Brilliant customer service on her end. Very deserving of the upgrade from 1 to 5 stars. Thank you Susi. ------------------------- I am appalled at the level of service received from David. It's a shame because the app is brilliant and for the most part, does exactly what I need. I asked David to sort out some issues with the app as some features were not working. He logged into my site a couple of times and made some changes - however not all issues were resolved. Furthermore, he's only managed to reply to my emails once and I have not heard back from him since then. It doesn't help having a free trial period of an app when the customer service is nonexistent and you cannot have your issues addressed in a timely manner. I truly hope to hear back from David soon and as soon as I've received a decent level of customer service, I'll be sure to change this rating to 5 stars as other than the service received, I love the app!