Kitenzo ‑ Full Page Bundles

We're sorry to hear about the frustration you've experienced here, as we understand how important it is to receive timely assistance - especially during the holiday planning season. We apologize for any inconvenience this may have caused you. Upon reviewing your support tickets, we can confirm that we responded to your initial ticket on Thursday to address the issue you raised regarding the location of bundle names. We have also been in conversation with you since Friday to further investigate and resolve the remaining issues you have encountered. To address the remaining issues, we require development access to your store. Once granted, we will continue investigating and working towards a resolution for you. Our team is committed to resolving all of your concerns as quickly as possible, and we appreciate your patience and understanding here. We know how important holiday planning is and the time you've invested in selecting the right bundle app, and would like to assure you that we will do everything we can to address any remaining concerns and provide a solution that meets your expectations. If you have any further questions or need assistance, please don't hesitate to reach out to us directly.

Hi there, thanks for your honest review. During the initial installation of the app, we clearly outlined tier-specific limits for each subscription plan. In January of this year, it came to our attention that your usage had exceeded the limits associated with your current subscription tier. In accordance with our policies, we issued a notification with a 30-day notice, emphasizing the need to upgrade, which you declined to heed. Following on from that upgrade notice period, we made updates to our pricing plans. It's our standard practice to grandfather our merchants onto their existing plans whenever changes are made. Unfortunately because you declined to accept the upgrade, the opportunity for this then passed. We understand that changes in pricing can be challenging, and we strive to be fair to all our users. The adjustments are necessary to maintain a healthy ecosystem and foster the continued growth and improvement of the app. We firmly believe that a fair contribution from all users, especially those with higher usage, is essential to providing the best possible experience for everyone relying on Bundle Builder. We value your continued support and welcome any further discussion to address your concerns. Our goal is to ensure that you have a positive experience with our app, and we remain committed to providing a platform that meets your needs.

Thank you for taking the time to leave us a review - we really appreciate your feedback! It's great to hear that you've had a straight-forward onboarding to Bundle Builder and have had a positive experience with the team. We've been working hard on some exciting new features that have just launched in the app, such as Native Bundles and the Product in Bundle app block - both enhancing the app's customization and flexibility, and overall customer experience! More details can be found in our documentation here: support.bundlebuilder.app/hc/en-gb/articles/4409234694929 and here: support.bundlebuilder.app/hc/en-gb/articles/19685500911505-Displaying-the-Product-in-Bundles-app-block Feel free to contact the team again if you require any further assistance, as we're here to help! Happy bundling ✨

Thank you so much for your 5-star review, Wellington Brewery! We're thrilled to hear that you're pleased with Bundle Builder, our support, and its pricing. Your satisfaction is our top priority, and we're committed to continue providing top support. Thanks again for your kind words!

Thank you so much, Caprichos de Goya, for your wonderful review! We're thrilled to hear that Bundle Builder has been exactly what you were looking for. We understand the need for pre-built templates to make the setup process quicker and easier, so we're excited to let you know that this is something we're currently working on! We appreciate your patience and understanding in the meantime. Our team is dedicated to providing exceptional customer service, and we're glad that Natalie was able to guide you patiently and address any issues. If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here to help!

Thank you so much for your incredible review, Care Food Co team! We're thrilled to hear that you had a great experience with Bundle Builder and that the team was able to provide you with excellent support! We're really glad to hear that you appreciate Natalie going above and beyond to address your specific needs, and it's great that her step-by-step video helped you to use our app to overcome the issue you were facing. We will make sure to pass on the recognition to Natalie! 🎉 Please feel free to reach out if you ever have any further questions or need assistance, as we'd love to hear from you again!

Hey Splash Wines team, we're super pleased to hear that Bundle Builder fulfils your store's needs! We're also glad to have been able to help out with any issues on your store when needed, so thank you for your feedback. If you require any further assistance or have any suggestions for the app, please feel free to reach out. We appreciate your support, and look forward to hearing from you again in the future!

Thank you so much for your 5* review, Brick Loot team! It's awesome to hear that Bundle Builder has improved your store's average order value through the increase in bundles created by customers! We're also very glad to have been able to assist you and look forward to continue supporting you - please feel free to reach out if you run into any issues or have any questions! Happy bundling 🎉

Thank you so much for taking the time to share your fantastic experience with us! We're thrilled to hear that you've been really impressed with Bundle Builder over the years, and our support team - we take pride in providing the best support to our merchants, so it's great to hear that our efforts are appreciated. It's also awesome to hear that Bundle Builder has not only been an efficient tool for your business, but also gave you a boost in sales! We really appreciate your continued support and look forward to continue assisting you in the future 🙂

Hi ChibiJay Shop team, thanks for your feedback, and sorry to hear you've been disappointed with your experience with us. I can see that the team required further information from you in order to investigate the problem you were experiencing with your bundles, as we were unable to replicate it on our end. We understand your frustration with the delay in resolving your issue, and we apologize for the inconvenience this may have caused you. If there are any outstanding issues that we can work with you to resolve, then please feel free to reach out to us and we'd be more than happy to assist you. We hope to have the opportunity to provide you with a better experience with us moving forwards!

Hey Desmond Cheese team, thank you for your feedback. We’re sorry to hear that you’ve had issues integrating Bundle Builder with Google Merchant Centre. I can see that our support team previously offered some suggestions to help resolve this, but as you have since uninstalled the app, we’re unable to investigate further for you to fully resolve the issue. Google Merchant Centre typically does not cooperate well with bundles with variable pricing, however we’d be more than happy to continue investigating this issue should you wish to reinstall in the future.

Thank you for taking the time to leave us a review, CheeseO's team! We're thrilled to hear that Bundle Builder has been a great fit for your store's needs, and that the team have been responsive in addressing any issues that have arisen. We appreciate your feedback regarding the use of discount codes, and this is definitely something we will take into consideration as we continue to improve the app's functionality. Thanks again for sharing your experience with us, and for choosing Bundle Builder!

Hey there, thank you for your feedback. We understand your concern regarding Bundle Builder’s pricing for Plus users, and would like to explain why it is set at this price point. Plus merchants are usually larger operations, driving a higher than average volume of orders and sales. This requires additional resources both in terms of running costs of the app (such as server-side resources) and also providing faster support responses. We offer extended support and turnaround times for our Plus merchants to facilitate this scale and growth. While the core functionality of the app first appears similar, Plus merchants will be receiving a higher level of support from us to keep things running smoothly. We’re committed to being transparent in all our operations, and we’re currently reviewing our Plus pricing plans to make sure it scales better with different size Plus merchants. Please let us know if you have any further questions or concerns, and thanks again for your feedback.

We're really sorry to hear about your experience with Bundle Builder, and apologise for the delay in resolving your issue with cart integration and any inconvenience this has caused you. We truly value all feedback and are committed to providing dedicated support to our merchants. We are actively working to resolve your issue, and will continue to work with you to address any outstanding concerns. I can see that the team have provided you with a fix for the cart integration issue, set up on a duplicate theme version for you to check over. We really appreciate your patience whilst investigating here, and hope that your experience with Bundle Builder is positive moving forwards.

Hey Page Anchor team, we're sorry to hear you're having issues with Bundle Builder and have been disappointed with our delay in response - it looks like your emails came through to us outside of our office hours last night. We've noticed that our app has been uninstalled from your store, so we're unable to properly investigate the cause of your issue. However, we'd be more than happy to resolve this for you should you wish to reinstall, so please feel free to get in touch again. Thanks for your patience - we hope to have the opportunity to improve your experience with Bundle Builder in the future!

Hey Cosmetique Totale team, we really appreciate your 5* review of Bundle Builder - thanks so much! It's great to hear that you're super impressed with our app and the endless possibilities it provides for your store. Our team is dedicated to providing excellent customer service, so we're really glad to hear that we've been able to address any issues you've had and offer helpful solutions. Thanks again for choosing Bundle Builder, and for taking the time to share your positive experience with us!

Hi Bold Bean Co, thank you for your 5* review of Bundle Builder! We're super pleased to hear that you're enjoying the app. Whilst discount codes can't be applied to Multi SKU Bundle types, they can be applied to Single SKU Bundles. There are also alternative ways to offer customers both flat and tiered discounts with Multi SKU Bundle types, such as a percentage discount, fixed discount, or fixed price. Unfortunately at this time, subscriptions isn't a feature supported by Bundle Builder. If there is anything else we can help you with, feel free to drop us a message - wishing you every success with your online store!

Thank you so much for taking the time to leave us such an awesome review! We're thrilled to hear that our app is a great fit for your store, and that you're really impressed with the seamless integration with your store's cart and check out pages! We're super excited to release the exciting new updates that we've been working on, and we're more than happy continue supporting you and your business, assisting in any way that we can. Thank you for choosing Bundle Builder - wishing you every success with your store, and happy bundling 🙂

This is incredible to hear - thank you so much for sharing your experience, Soapyfluffs! We are thrilled to hear that you got results in just 48 hours, and were able to generate enough revenue from this to pay for 4 months! Thank you for trusting Bundle Builder as your partner for the launch of your online store, we’re so glad we can be a part of your success! We look forward to continue to support you in the future - just give us a shout if you need us!

Sorry to hear you ran into problems using our app. I can see you had issues integrating our app into your theme, but have since uninstalled. We can 100% jump in and sort out any issues you may be experiencing, so if you re-install, just pop us an email and we'll take a look right away.