Bundle Builder
Custom Bundle Builder - Boost Sales & AOV with Discounts
Rating
4.2
feedback
342
chart
#1,259
All reviews
Rating Breakdown
Review RSS Feed
Dec. 29, 2022
Overall great app to use on the site & increase on ROI. Unfortunately their customer service is terrible. I've reached out several times & no one got back to me which was disappointing. I really hope they sort this out as you could lose customers.
Hey there - thank you for taking the time to leave us a review. I can confirm that we've responded to all of your emails in December, but we've had some issues with our ticketing system, and so it looks like these replies might not have reached you! A member of the team will be reaching out again from their direct email address to try and assist - please keep an eye out for this in the next 5 minutes!
Dec. 15, 2022
I am very disappointed in the support. Recently an update was made to the app which removed one of the reports that my company relied on heavily. It’s been two weeks now since I’ve reached out to them on my own and about a week since the soft handoff with Shopify. I’ve received no response and Shopify support was also very useless in this matter. I’ll be finding alternative options for my stores moving forward.
Hey there, we're really sorry to hear you were disappointed with the support you have received and the recent update to Bundle Builder. We can confirm that we have sent out multiple emails with updates for your issue, that haven't got through to you - we're currently working with Shopify to understand why this has happened, but a member of our Support team has also reached out from another email address following this, to try and assist. In the meantime, we have just added this feature that has been requested back into the app, and should now be live. Please let us know if there is anything else that we can help with!
Dec. 14, 2022
The perfect app for our usecase. Installation was easy and worked from the start without any problems. We have been looking for that kind of bundle builder for years.
Thank you so much for taking the time to leave us a 5* review! It's great to hear that Bundle Builder has seamlessly integrated with your store right from the start, and that it's been the exact app you've been looking for - we're super impressed with your nail polish bundle offerings! Feel free to reach out to our support team if you need anything from us, we're here and happy to help!
Dec. 12, 2022
App is fine when working - customer service team is a little slow on responding. would be great if they had a live chat function instead
Thank you for the updated review! We have a live chat function that can be accessed by clicking the 'Support' chat button in the bottom right corner of our support site here: support.bundlebuilder.app/hc/en-gb. This will take you through to a support team member when one is available and online. Let us know if there is anything else we can do to get that review to 5* :)
Dec. 8, 2022
Just Tragic. I have installed Bundle Builder for months, and it just doesn't work. Countless hours spent with Shopify Support, a contracted developer, and no results. When we said the app didn't work, The Bundle Builder support team just sent through an arbitrary reason, that Shopify didn't agree with, and our own developer couldn't agree with. The support team go a week or more without contacting us, then state its been escalated, only to find nothing happens, at all. Stay away. They have no idea.
Hey there, we're really sorry to hear that you've been unhappy with Bundle Builder and the support you have received. We're still investigating the issues you're experiencing with the app as a priority, and will provide an update as soon as we have one. Please note that we value all feedback and are committed to providing the best experience we can for our customers - we look forward to resolving this for you!
Nov. 22, 2022
Had a very good informative onboarding call with Harriet. Really helpful. I like this app and it seems to fit with our expectations.
Thanks so much for taking the time to leave us a review, we really appreciate it! We're super glad to hear that you're enjoying Bundle Builder, and found your complimentary onboarding call with our specialist so helpful - we will make sure to pass on the feedback to Harriet! Please feel free to reach out to our support team if you need any assistance down the line, as we'd be happy to help.
Nov. 21, 2022
bonjour, J'ai retiré l'application malgré que ce soit trés bien mais des fichiers bloquent le bon fonctionnement de mon site. où puis je contacter le développeur ou le service client s'il vous plait
Hello! Thank you so much for using Bundle Builder! We've responded to your email, but it looks like the files you've highlighted don't belong to us - they belong to another app. Our email has let you know who you need to contact to get this resolved!
Nov. 10, 2022
I found this bundle app to be more straight forward than any other bundle apps I tried. I found the articles for setting up the bundle helpful.
Thank you for taking the time to leave us a review! It's great to hear that you found Bundle Builder the most straight-forward on the market, and that our documentation was helpful! Please feel free to reach out to the team if you have any queries at any point, as we'd be more than happy to assist :)
Nov. 10, 2022
The app works very well and what is also impressive is that the basics for further customisation have been coded and the accompanying documentation are in place. Wonderful team of patient people who take time to troubleshoot and explain everything.
Thank you so much for taking the time to leave us a review, and for your lovely words about our team! We're so pleased that you're enjoying the app and are impressed by its customisation functionality & documentation to support. We love your build your own macaron boxes on your site! Please do reach out if you are ever in need of any further support, we'd love to hear from you again!
Nov. 8, 2022
At this point unusable. They offered to help almost a week ago, but they don't respond to email in a timely fashion. I'm at 6 days. The UX was really hard to figure out. I had to wait days for an appointment for help, and mostly figured it out during that time, it seems like it will be a great app. There is easy to add CSS to help the design flow and better match our site. They had a few helpful suggestions. Mostly they pointed out that my configuration was an issue that i needed someone from their team to help fix the theme so the checkout worked correctly. That was almost a week ago, have you heard from them? My 14 day trial is almost up, and I still can't use it. I'm hoping this review will help with their communication.
Hey there, so sorry to hear that you've been disappointed with our communication & support. I can see that whilst the team were working on the update to your store to assist with your query, your ticket was moved to the back of the queue in our system with each new email you sent - we work on an oldest to newest approach, and this is highlighted in our auto-reply emails. We look forward to hearing back from you to check you're happy with the recent updates, or to make any quick alterations if needed! Thank you :)
Nov. 1, 2022
It works very well. Although it may not be the custom solution we needed, as a third-party app, it allows a fair bit of customisations and their customer service, not the fastest but very effective!
Thank you so much for leaving us a review, we're super glad that Bundle Builder is working so well on the Verve Fitness store - the 'build your own home gym package' is so creative! Just pop us another message if you need any more help - we are a small team, but are always here on hand to help our merchants in any way we can!
Oct. 31, 2022
We've tried out a dozen of bundle apps with great ratings, and this apps just so outstanding. First of all, the documentation is so well-structured and written compared to its peers. It is so easy to use and straight forward. It might not have have all our desired functions (like doing bundle on product page). But with an app this well-designed, we can actually get some workarounds and still get great results.
Thank you so much for taking the time to leave us a wonderful review! We're so pleased to hear how useful you have found our documentation, and how impressed you have been with our app. We really value all feedback, and are especially pleased to hear how well Bundle Builder has worked for our merchants. Feel free to reach out if you need any assistance, we're here and happy to help :)
Oct. 25, 2022
Does exactly what i need, and when i ran into an issue support literally responded in 5 minutes with a solution :)
Thanks so much for your review - we're super glad you've been impressed with the quick responses from our support team! The bundles on your store are looking awesome, and a brilliant gift idea for all the spice lovers out there! Just pop us another message if you need any more help, as the team are happy to assist :)
Oct. 18, 2022
The app is working great so far, I got sales immediately. Customer service is also excellent and they value your feedback. I would recommend taking advantage of the free consultation call, you get to speak to a real person live on video.
Thank you for your review, that's incredible that you noticed an immediate uptick in sales with Bundle Builder! The baby headwear bundles look great on your store, and we're so glad you've been impressed with our customer service & the 1-to-1 call with our Onboarding Specialist - that's what we're here for! Just reach out to the team if you need any further assistance.
Oct. 17, 2022
Muy buena aplicación para crear bundles. :) Es fácil de instalar y no hemos tenido problemas. Si necesitas atención contestan rápido.
Thanks so much for leaving us a review! It's great to hear that you found the install process super easy for Bundle Builder, and have enjoyed the efficient support from our team - we're loving your custom skincare bundle kits! If you require any further assistance, just pop us another message - we're here to help :)
Oct. 12, 2022
Perfect Bundle App! I love how easy it was to use and the functionality is what I needed for my store
Thank you for leaving us a review! Your claw clip bundles look great on your store, and we're so glad to hear that you're loving Bundle Builder and all it offers! Let us know if you need any further help with the app, and we'd be happy to hear from you :)
Oct. 12, 2022
Great plugin! Really helped me making my idea work in my store. The info on the product page was very helpfull as well.
Thanks so much for your review! We're super glad to hear you're loving Bundle Builder on your Candy store - the Pick & Mix bundles look awesome! If you need any help with anything, our support team will be more than happy to hear from you :)
Oct. 10, 2022
Excelente, hizo lo que necesitaba, solo diría que le falta más opciones de personalización en el diseño, pero logré ajustar.
Using app
11 months
Total reviews
1
Average rating
4.0
Thank you so much for your review and feedback! We're so glad to hear that Bundle Builder has been able to accommodate you with everything that you have needed for your store - we can't wait to see your bundles live when your site launches! We will definitely take your feedback about customisation on board, so keep an eye out for future updates :)
Oct. 3, 2022
This app didn't quite work exactly how I wanted straight out of the box however the Bundle Builder team have been incredible in making the necessary tweaks required. I am extremely impressed with their speed to reply and their efficiency in implementing the modifications. Thanks!
Thank you for your review - this feedback is so valuable to us! We're super glad the team have been so efficient at helping you get Bundle Builder better suited to your store, and we can't wait for the launch! Feel free to reach out again if you need any further help, as the team will be more than happy to assist!
Oct. 3, 2022
We have a complicated ordering situation - many options that we can't collapse. Having every combination as a variation would not be feasible. So we broke the process into stages using Bundle Builder. This allows for greater flexibility and a much more intuitive user experience. We have had the need over time for custom development and also troubleshooting. In both cases the team at Bundle Builder have been attentive, professional, and quick in their response and help in solving all our needs. Highly recommend this app!
Thank you so much for your review! It's great to hear how well Bundle Builder is working for your store, and how it has enabled you to create vast offerings for your customers, that were not feasible before. We will pass on your lovely feedback to our support team, and I'm sure they'd be more than happy to hear from you again, should you need any further assistance!