Cart2Cart Store Migration App
Migrate products, customers, orders, customizations, SEO...
Rating
3.8
feedback
247
chart
#1,122
All reviews
Rating Breakdown
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Sept. 15, 2024
I think I used this app when first setting up my website. It was some time ago so I don't quite remember but it was showing in the list of apps in my store. Anyway, after recently clicking on the app in error, I've been bombarded with pushy emails, even though I replied to explain I don't require their services, the hounding emails continue to come. It's not professional and certainly not a way to retain customers. I most certainly will never use this app in the future because of this terrible practice.
Aug. 29, 2024
Cette application est une véritable arnaque ! Nous avons payé plus de 600 USD pour rien. Fuyez si vous souhaitez faire une migration de Prestashop vers Shopify ! Le support client et sav est inexistant. Nous avons perdu plus d'un mois de travail avec cette mauvaise application ! Ne perdez ni votre temps ni votre argent !
Dear Customer, Thank you for your feedback. We sincerely regret to hear about your dissatisfaction, and we appreciate the opportunity to address your concerns in detail. At Cart2Cart, we strive to provide transparent and high-quality migration services, and we would like to clarify a few points in response to your review: Cost of the Service: The price you were charged, over $600, reflects the complexity and volume of data involved in your PrestaShop to Shopify migration. Our pricing is always transparent and provided upfront before the migration begins, so there are no hidden fees. For clarity, we recommend reviewing our pricing details here:https://www.shopping-cart-migration.com/migration-pricing. We believe this misunderstanding might have caused some frustration. Duplicate Accounts: One of the issues that clients sometimes face involves duplicate customer accounts. This typically happens when orders from your previous store are not linked to specific customer accounts. Shopify requires all orders to be associated with a customer profile, so during migration, we create accounts for unlinked orders. This might give the impression of duplicates, but this is due to Shopify’s structure rather than our service. You can review an example here: https://prnt.sc/bRqpKkCkjE5p. EAN Field Not Migrated: We understand that the review mentioned the EAN field not being transferred. Cart2Cart does not advertise this field as part of the migration by default, as outlined in our Migration Options:https://www.shopping-cart-migration.com/shopping-cart-migration-options/1072-prestashop-to-shopify-migration. Although fields like GTIN, EAN, and Barcode are often requested, this can depend on Shopify’s system limitations. We would recommend reviewing your migration configuration to ensure it matches your expectations: https://prnt.sc/lTNGgjd7msew. Weight Units Issue: The review mentioned problems with weight units. This issue is fully resolvable within Shopify's settings. You can easily adjust the weight units directly in your Shopify store's settings. Should you need assistance, we can provide detailed instructions. For example, please refer to the following setup screenshot: https://images.support.magneticone.com/6fd7fed/24-05-16_0134e.jpg. Customer Support: We are sorry if our support service didn’t meet your expectations. However, our support team is available 24/7 to assist with any migration issues via live chat, email, and phone. We strive to respond as quickly as possible and resolve any issues that arise. You can view our support availability here: Screenshot. If there was a specific issue with response times, we would be happy to investigate and correct it. Time Spent: We understand how valuable your time is, and we regret that the migration process took longer than expected. Data migrations can sometimes take more time due to the complexity of your store's setup and specific requirements. That said, we are confident that the migration was handled correctly. We’d like to further analyze your case if needed to ensure the migration was performed as efficiently as possible. Please contact us directly at [email protected] so we can better understand your situation and work towards a resolution. We are dedicated to ensuring that you have a smooth and successful migration experience. Thank you for your feedback and for giving us the opportunity to clarify these points. Best regards, The Cart2Cart Team
July 9, 2024
The app boasts a straightforward design, making it easy to navigate even for non-technical users. Setting up the migration process is relatively painless.
July 9, 2024
Cart2Cart is a game-changer for Shopify migrations. I switched from Woo, and the app flawlessly transferred all my products, categories, and customer information. It's a must-have tool for seamless transitions. Thanks for the help!
Store
My Store
Using app
28 days
June 24, 2024
We signed up for the service migration package and paid over $1000 to help us speed up and streamline the migration from our magento store, unfortunately we are on day 12 and we have not yet had one full migration, it stops and technical support takes a very long time to be able to respond. We are ready for any help they need from our side, and requested they call anytime. Sales support is quick and 24/7, but it doesn't help because they keep telling you they will give it through to tech support so there is a big lag and delay in communication and execution. We thought they were in Canada or the US as stated on the app page so we can be on the time zone. It appears they are not. Our business is depended on a timely migration because it is a live store, with active customers and sales. We have to disable the firewall and security on our live magento while they run the migration, and it puts our live site at risk and makes the performance very low and slow. We have struggled for almost two weeks now to attempt to communicate that we need them to please prioritise help when a migration starts. It has been very stressful and frustrating. I think they could have a great app, but the practical implementation and available tech support for a live online store with high risk of loss with days of delay this is not an advisable option.
June 14, 2024
Yo ya había importado los productos de mi tienda en Ecwid cuando descubrí Cart2Cart. Por consiguiente, sólo seleccioné importación de Clientes y Pedidos. Cuando la importación terminó, descubrí que los Pedidos no estaban conectados a los Productos, a pesar de que cada Producto tiene un SKU único al que hacían referencia los pedidos en Ecwid. Cuando le informé acerca de este problema a soporte de Cart2Cart, me dijeron que, como no había seleccionado importación de Productos, no se habían hecho las conexiones de Productos con Pedidos y que, para poder conectarlos, debía pagar US$150 adicionales a los $98.40 que ya había pagado (en los que, dicho sea de paso, estaba incluida una tarifa bastante alta para preservar los números de Pedido originales ¿?). Sin embargo, ese no fue el único problema que encontré con la importación. En Ecwid había Pedidos que fueron obsequios (el descuento era igual al monto del pedido) y, en Shopify, quedaron registrados como Pedidos con monto pendiente de pago. Adicionalmente, todos los clientes suscritos a los comunicados automáticos de Ecwid se importaron en Shopify como no suscritos. Además, la mayoría de mis clientes están en Costa Rica y no tienen dirección física registrada ni teléfono. El proceso de Cart2Cart "inventó" datos: les agregó un número de teléfono falso, país Estados Unidos, estado Nueva York y ciudad Nueva York. Cuando exporté los datos de clientes para corregir esos problemas, descubrí que un campo "Notas" estaba lleno de texto con fines de línea que impedían el correcto reconocimiento de los registros a la hora de subirlos a Excel, por lo que tuve que editar cientos de registros manualmente para eliminar ese texto y poder corregir los datos para volver a subir los datos correctos en Shopify. En resumen, ha sido una absoluta pesadilla el proceso. No lo recomiendo para nada.
May 29, 2024
Je ne recommande pas du tout cette application pour une Migration Prestashop vers Shopify. Le support est inexistant et il faut payer des suppléments pour tout car rien n'est prévu de base pour Prestashop. Développeur peu scrupuleux qui refuse de rembourser alors que la migration n'a pas fonctionnée sous prétexte qu'il existe une version de demo de 10 produits gratuite qui elle fonctionne. Utilisez des tableaux CSV vous gagnerez du temps.
May 9, 2024
si nous somme ici c'est pour avoir quelque chose , argent ,depuis que j'ai instalé cette application je ne vois pas quelque chose changer dans ma boutique. Je me dit que je dois apprendre mais qui m'enseigne? Si vous m'aidez à avoir de l'argent c'est là que je peux vous payer. Soit vous faites le travail ou vous me montrez comment le faire.
Jan. 24, 2024
The app has limited functionality, is cumbersome, is expensive, and especially the customer support staff is unresponsive.
Sept. 5, 2023
Switching from open cart to Shopify was made stress free with cart2cart. Their accuracy in migrating my product data is impressive.
Aug. 31, 2023
Cart2cart is the real deal! They handled my pretashop to Shopify migration impeccably. Will definitely consider their service for future project
Store
My Store
Using app
17 days
Aug. 31, 2023
Cart2cart’s migration tool was incredibly user-friendly. I had my Magento store transferred to Shopify within hours without any hiccups
July 3, 2023
I gave up. After 4 hours of back and forth with technical support, the migration tool could not connect to my shopify store. Tech support changed permissions in my shop manually and claimed it was working, but this didn't help. They promised to follow up by email - all I got was canned troubleshooting instructions which were not useful. Good luck!
April 24, 2023
Amazing experience! Was skeptical at first for use on a complex Shopify to Wordpress migration boasting more than 10K products and 20K images. Any and all concerns were quickly forgotten. We migrated images, orders, customers, products, pages, posts, discounts, categories, and tags flawlessly. What minor issues I did encounter were addressed in hours by the fantastic support team. Upsell recomendations were valuable and context relavent. Would not have been aware of or purchased without critical feedback from the sales staff. HIGHLY recommended!
April 20, 2023
I was initially concerned that my customizations on my old store wouldn't be transferred properly to Shopify, but I decided to give Cart2Cart a try. I was pleasantly surprised that the app was able to successfully transfer all of my product data and customer information to my new store. The migration process was efficient and the results were satisfactory.
April 5, 2023
Everything worked out great, even with the initial issues regarding the connection and starting the full migration. I was assisted all the way and everything was sorted out quickly. Great support, great product. Thank you Kate for helping me out, you're the best!
Feb. 9, 2023
Bad and very unpleasant customer service. 30 minutes of chat, for simple questions. They say they'll get back to you by email, but I'm still waiting. Moreover, when you delete the application, it is still present on your store. The chat support is unable to explain why and give a solution.
Nov. 4, 2021
This app is NOT USEFUL at all. Its a PAID app, nothing for free. I paid 70$ for migration. And Migration was wrong. I write like 20 mails . I sent screenshots and after a week they dont give me a solution. Variants Photo and Inventory didnt sync.
Hello equipacionsport! Please, accept our apologies regarding your experience with the Cart2Cart Shopify Migration app. We totally agree that it's not okay when store data is not transferred as promised. Please, message the ID number of your migration to [email protected] so that I could prioritize your ticket. I will also pass your case to the migration expert who will research the problem and provide a solution within the next 2 hours. Thank you for letting us know about your concerns. We are sincerely sorry for the inconveniences you've had.
Sept. 30, 2021
Use their demo migration from Oscommerce to Shopify and the few items transfer will show all the html texts on the items products description. No good if you have thousands of products to transfer
Hello hardtechgroup, We understand your disappointment and totally agree that it's not okay when the store data isn't transferred as promised. Please, message the ID number of your migration to [email protected] so that I could prioritize your ticket. I will also pass your case to the migration expert who will research the problem and provide a solution within the next 2 hours.
June 28, 2021
Cart2Cart is the ONLY way to easily and safely migrate from one system to another, Great communication and help along the way if you need it.
Thank you so much for giving us the opportunity to serve you! We are beyond happy to know that you had a good experience with the Cart2Cart App.