Cart2Cart Store Migration App
Migrate to Shopify
Rating
4.1
feedback
146
chart
#1,156
All reviews
Review RSS Feed
July 31, 2025
They have been great working with me on an individual level! I've had a ton of questions day and night, and they've been so helpful and accommodating! In particular, Dan has held my hand through the entire process with excellent customer service!
Thank you so much! We’re thrilled to hear you felt supported every step of the way—Dan will be especially glad to hear your kind words. We’re always here, day or night, for questions big or small! 🌟
July 16, 2025
Good service so far ! I would recommand
Thanks so much! We're glad you're having a good experience so far—appreciate the recommendation! 👍😊
June 18, 2025
Customer support, once they responded was helpful with getting my data transferred to my new web host. I was unable to utilize the app myself, as the app attempts to automatically connect to your old host's page and doesn't prompt the user to enter any 2FA attempts that the old host may send you. If it wasn't for customer service, the app would be otherwise unusable.
Thanks for the feedback! We're really glad our support team could help you get your data moved over. Sorry to hear the app gave you trouble—especially with the 2FA part. That definitely sounds frustrating, and we appreciate you pointing it out. We're looking into ways to make that process smoother
June 17, 2025
Best app for migration and easy to use also very good response from the support center
Thank you so much for your kind words! 😊 Making migration smooth and stress-free is exactly what we aim for. If you ever need assistance in the future, we're always here to help!
April 15, 2025
The app is very helpful. My Team was finding something like these only, the datas transfer was smooth process, easy to work and the service from their team is best they walked me through every process and helped wherever i faced the problem. If you have complex data, use the app. Even the team (Roman, Natalia) was very helpful.
March 28, 2025
Really bad customer service. Don't migrate with them. They'll try to squeeze as much money out of you as they can because they know you're in distress. They take a long time to respond, knowing full well that you're in a very bad situation.
We completely understand your distress. While the issue isn't directly related to Cart2Cart app or service, we'll suggest a suitable solution through internal communication.
Sept. 15, 2024
I think I used this app when first setting up my website. It was some time ago so I don't quite remember but it was showing in the list of apps in my store. Anyway, after recently clicking on the app in error, I've been bombarded with pushy emails, even though I replied to explain I don't require their services, the hounding emails continue to come. It's not professional and certainly not a way to retain customers. I most certainly will never use this app in the future because of this terrible practice.
Aug. 29, 2024
Cette application est une véritable arnaque ! Nous avons payé plus de 600 USD pour rien. Fuyez si vous souhaitez faire une migration de Prestashop vers Shopify ! Le support client et sav est inexistant. Nous avons perdu plus d'un mois de travail avec cette mauvaise application ! Ne perdez ni votre temps ni votre argent !
Dear Customer, Thank you for your feedback. We sincerely regret to hear about your dissatisfaction, and we appreciate the opportunity to address your concerns in detail. At Cart2Cart, we strive to provide transparent and high-quality migration services, and we would like to clarify a few points in response to your review: Cost of the Service: The price you were charged, over $600, reflects the complexity and volume of data involved in your PrestaShop to Shopify migration. Our pricing is always transparent and provided upfront before the migration begins, so there are no hidden fees. For clarity, we recommend reviewing our pricing details here:https://www.shopping-cart-migration.com/migration-pricing. We believe this misunderstanding might have caused some frustration. Duplicate Accounts: One of the issues that clients sometimes face involves duplicate customer accounts. This typically happens when orders from your previous store are not linked to specific customer accounts. Shopify requires all orders to be associated with a customer profile, so during migration, we create accounts for unlinked orders. This might give the impression of duplicates, but this is due to Shopify’s structure rather than our service. You can review an example here: https://prnt.sc/bRqpKkCkjE5p. EAN Field Not Migrated: We understand that the review mentioned the EAN field not being transferred. Cart2Cart does not advertise this field as part of the migration by default, as outlined in our Migration Options:https://www.shopping-cart-migration.com/shopping-cart-migration-options/1072-prestashop-to-shopify-migration. Although fields like GTIN, EAN, and Barcode are often requested, this can depend on Shopify’s system limitations. We would recommend reviewing your migration configuration to ensure it matches your expectations: https://prnt.sc/lTNGgjd7msew. Weight Units Issue: The review mentioned problems with weight units. This issue is fully resolvable within Shopify's settings. You can easily adjust the weight units directly in your Shopify store's settings. Should you need assistance, we can provide detailed instructions. For example, please refer to the following setup screenshot: https://images.support.magneticone.com/6fd7fed/24-05-16_0134e.jpg. Customer Support: We are sorry if our support service didn’t meet your expectations. However, our support team is available 24/7 to assist with any migration issues via live chat, email, and phone. We strive to respond as quickly as possible and resolve any issues that arise. You can view our support availability here: Screenshot. If there was a specific issue with response times, we would be happy to investigate and correct it. Time Spent: We understand how valuable your time is, and we regret that the migration process took longer than expected. Data migrations can sometimes take more time due to the complexity of your store's setup and specific requirements. That said, we are confident that the migration was handled correctly. We’d like to further analyze your case if needed to ensure the migration was performed as efficiently as possible. Please contact us directly at support@shopping-cart-migration.com so we can better understand your situation and work towards a resolution. We are dedicated to ensuring that you have a smooth and successful migration experience. Thank you for your feedback and for giving us the opportunity to clarify these points. Best regards, The Cart2Cart Team
June 24, 2024
We signed up for the service migration package and paid over $1000 to help us speed up and streamline the migration from our magento store, unfortunately we are on day 12 and we have not yet had one full migration, it stops and technical support takes a very long time to be able to respond. We are ready for any help they need from our side, and requested they call anytime. Sales support is quick and 24/7, but it doesn't help because they keep telling you they will give it through to tech support so there is a big lag and delay in communication and execution. We thought they were in Canada or the US as stated on the app page so we can be on the time zone. It appears they are not. Our business is depended on a timely migration because it is a live store, with active customers and sales. We have to disable the firewall and security on our live magento while they run the migration, and it puts our live site at risk and makes the performance very low and slow. We have struggled for almost two weeks now to attempt to communicate that we need them to please prioritise help when a migration starts. It has been very stressful and frustrating. I think they could have a great app, but the practical implementation and available tech support for a live online store with high risk of loss with days of delay this is not an advisable option.
June 14, 2024
Yo ya había importado los productos de mi tienda en Ecwid cuando descubrí Cart2Cart. Por consiguiente, sólo seleccioné importación de Clientes y Pedidos. Cuando la importación terminó, descubrí que los Pedidos no estaban conectados a los Productos, a pesar de que cada Producto tiene un SKU único al que hacían referencia los pedidos en Ecwid. Cuando le informé acerca de este problema a soporte de Cart2Cart, me dijeron que, como no había seleccionado importación de Productos, no se habían hecho las conexiones de Productos con Pedidos y que, para poder conectarlos, debía pagar US$150 adicionales a los $98.40 que ya había pagado (en los que, dicho sea de paso, estaba incluida una tarifa bastante alta para preservar los números de Pedido originales ¿?). Sin embargo, ese no fue el único problema que encontré con la importación. En Ecwid había Pedidos que fueron obsequios (el descuento era igual al monto del pedido) y, en Shopify, quedaron registrados como Pedidos con monto pendiente de pago. Adicionalmente, todos los clientes suscritos a los comunicados automáticos de Ecwid se importaron en Shopify como no suscritos. Además, la mayoría de mis clientes están en Costa Rica y no tienen dirección física registrada ni teléfono. El proceso de Cart2Cart "inventó" datos: les agregó un número de teléfono falso, país Estados Unidos, estado Nueva York y ciudad Nueva York. Cuando exporté los datos de clientes para corregir esos problemas, descubrí que un campo "Notas" estaba lleno de texto con fines de línea que impedían el correcto reconocimiento de los registros a la hora de subirlos a Excel, por lo que tuve que editar cientos de registros manualmente para eliminar ese texto y poder corregir los datos para volver a subir los datos correctos en Shopify. En resumen, ha sido una absoluta pesadilla el proceso. No lo recomiendo para nada.
May 29, 2024
Je ne recommande pas du tout cette application pour une Migration Prestashop vers Shopify. Le support est inexistant et il faut payer des suppléments pour tout car rien n'est prévu de base pour Prestashop. Développeur peu scrupuleux qui refuse de rembourser alors que la migration n'a pas fonctionnée sous prétexte qu'il existe une version de demo de 10 produits gratuite qui elle fonctionne. Utilisez des tableaux CSV vous gagnerez du temps.
April 5, 2023
Everything worked out great, even with the initial issues regarding the connection and starting the full migration. I was assisted all the way and everything was sorted out quickly. Great support, great product. Thank you Kate for helping me out, you're the best!
Feb. 9, 2023
Bad and very unpleasant customer service. 30 minutes of chat, for simple questions. They say they'll get back to you by email, but I'm still waiting. Moreover, when you delete the application, it is still present on your store. The chat support is unable to explain why and give a solution.
Nov. 4, 2021
This app is NOT USEFUL at all. Its a PAID app, nothing for free. I paid 70$ for migration. And Migration was wrong. I write like 20 mails . I sent screenshots and after a week they dont give me a solution. Variants Photo and Inventory didnt sync.
Hello equipacionsport! Please, accept our apologies regarding your experience with the Cart2Cart Shopify Migration app. We totally agree that it's not okay when store data is not transferred as promised. Please, message the ID number of your migration to support@shopping-cart.com so that I could prioritize your ticket. I will also pass your case to the migration expert who will research the problem and provide a solution within the next 2 hours. Thank you for letting us know about your concerns. We are sincerely sorry for the inconveniences you've had.
June 28, 2021
Cart2Cart is the ONLY way to easily and safely migrate from one system to another, Great communication and help along the way if you need it.
Thank you so much for giving us the opportunity to serve you! We are beyond happy to know that you had a good experience with the Cart2Cart App.
June 10, 2021
The Cart2Cart team is incredibly patient, understanding, flexible, and easy to work with. I highly recommend them for your website migration!
We are so grateful for your review. Thanks for sharing your rating with us and the community. We work hard every day to improve our App so that e-merchants could benefit from it whenever they need it.
June 7, 2021
Awesome and helpful company. Making migration very straightforward. I have a Magento store and now I can finally move it to Shopify with their help.
May 5, 2021
Team lead Oleksander was fantastic to work with, most knowledgeable third party App team I have worked with. Wish the other 3rd parties were as responsive and knowledgeable of there own product as Cart2Cart team is.
Hello there! Thanks a lot for trusting and using the Cart2Cart app. We'll send your kind words to Oleksander, he'll be glad to know that you're satisfied with the service. Once again, thank you for leaving the review and we wish you all the best with your new store.