Chargeback: Auto Prevention
Prevent chargebacks on autopilot
Rating
4.7
feedback
26
chart
#3,198
All reviews
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Feb. 10, 2026
Easy to set up and helpful team. Worth it for any growing store that wants to keep chargebacks low and stay informed.
Feb. 7, 2026
You can’t easily cancel them — they’ve made it extremely difficult to remove your card, and the top-up amount is fixed and quite high, so you can’t change it. I strongly recommend that the team fix this and allow customers to choose their top-up balance and easily cancel any card they want. Otherwise, it feels sketchy.
Feb. 6, 2026
Great app for preventing chargebacks before they happen. Easy to set up, clear insights, and the support team is very responsive. Definitely worth it for any growing store.
Feb. 4, 2026
I just finished speaking with Jack. With my questions he was extremely helpful in explaining not only the functionality of the app but also how important it can be to the life of my store on Shopify.
Jan. 28, 2026
Excellent help from Andreas! he helped me setup everything i struggeled with in chargeback.io. I now have learned the basics i need to know and he was very patient with me. i definetly reccomend. Thankyou!
Jan. 5, 2026
Great product, works as it should. Great customer service, with prompt responses from skilled people that can actually resolve issues.
Dec. 23, 2025
Great service! Works amazing for our business for refunding chargebacks before they happen! Customer service is also phenomenal.
Nov. 25, 2025
Great app, super functionality. Super great support. Appreciated the call with Roudy, he knew everything and all works well, thanks a lot :)
Oct. 14, 2025
I love how professional the team at chargeback is Their service is exceptional responsive, efficient, and clearly experienced in what they do. Since partnering with them, we’ve seen a significant drop in chargebacks and a clear improvement in dispute handling. Andreas is super helpful always there to join call to help you.
Sept. 23, 2025
Support is amazing, I had an issue which got resolved pretty quickly even though it was a bit complicated. Also had a call with a sales director which helped and ressaured me that everything is working perfectly fine and if I needed any help to reach out once again! Highly recommend this app!!
Aug. 7, 2025
We've been using Chargeback.io for a few weeks now, and honestly, the support team is phenomenal. We had a minor issue integrating it with Stripe, and their rep responded within 10 minutes — not just with a fix, but with a full explanation and follow-up. Fast, friendly, and knowledgeable support like this is rare in the Shopify app ecosystem. This level of service alone makes this app a 5-star experience!
July 8, 2025
This company has no customer service, takes ages to get someone. Every time you need them, it's impossible. Now I have uninstalled and am moving to another company and need them to release the descriptor, but they are ignoring me and not replying back. I will have to contact all relevant parties and Shopify also, as this is bad to treat their clients this way.
I’m really sorry you had to wait 1 hour before we could begin helping you. As soon as we saw your request, we started unenrolling your account. It must have been frustrating when our support team was offline during that time. We are currently hiring more support members to fix this issue asap.
June 23, 2025
Very friendly, very fast and very efficient service. Perfect partner if ypu really wanna scale your business. They always listen and come up with a great solution. Can only recommend to work with them.