All reviews

Rating Breakdown

  • 5
    94% (309 ratings)
  • 4
    1% (3 ratings)
  • 3
    0% (1 ratings)
  • 2
    1% (2 ratings)
  • 1
    4% (14 ratings)

Reviews with Text

  • 91% (298)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 17, 2025

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 14, 2025

Great experience with customer service, Carla was able to resolve my questions regarding account integrations swiftly. Very helpful, thank you.

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 12, 2025

Muito bom a integração e a segurança conheci esse app por recomendação!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 10, 2025

Carina was the greatest!! It was easy to reach her and get connected with the chat box, she was incredibly responsive and made the entire process simple. She helped us a lot with submitting evidence for our dispute, and she even reached out and kept us updated a few days later when the team uploaded our evidence to our case! Will be leaning on her for any help we may encounter. Thank You Carina.

Using app

About 2 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Dec. 10, 2025

I have been in contact with several people from the team since 2024 regarding different issues, and I can honestly say they are super friendly, responsive and helpful. The app is super easy to use. In short I love working with Chargeflow.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 9, 2025

Great app, it has always served me very well and is very useful for those who are scaling and want a more robust operation.

Using app

About 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

Dec. 8, 2025

Jason has been a huge help when it comes to setting up the app. The communication was 5* and gave me some tips as well on how I should take full advantage of the app!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 4, 2025

Chargeflow has been a huge time-saver for my store. Their automated dispute handling is incredibly smooth and removes all the stress of dealing with chargebacks manually. The evidence files they generate are professional, detailed, and always submitted on time — something that used to take me hours every week. Their support team is extremely helpful, fast, and friendly. They really care about merchants and go the extra mile to assist. If you’re a Shopify merchant dealing with disputes, this app is absolutely a must-have. It saves time, increases your win rate, and gives you complete peace of mind. Highly recommended

Store

Nekelon

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 4, 2025

Best support ever! The team is efficient, fast, and genuinely kind. They explain everything clearly and are always available when needed. Couldn’t ask for better service

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 3, 2025

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 2, 2025

Support is very helpful

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 30, 2025

Carla was very knowledgeable and patient helping me with a few questions and concerns I had . I felt understood and valued as a customer! I definitely recommend charge flow to anyone in business! Thank you for an amazing experience!

Using app

27 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 30, 2025

The support of ChargeFlow is truly skilled and helping. They help me a lot to setup everything, and it went smoothly - one of the best online service !! Special thanks to Cassie that supported a lot and was very patient.

Using app

About 4 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 29, 2025

Fastest onboarding ever, and excellent customer service.

Using app

9 days

Total reviews

4

Average rating

5.0

1 / 5 Share

Nov. 29, 2025

Chargeflow’s defenses make no sense. They’re extremely basic and usually just repeat the same line: “the customer didn’t follow our terms and policy.” They don’t analyze the case, they don’t check the details, and in my experience, they even got the disputed amount wrong. It’s obviously a copy-and-paste defense. Unless you sell cheap products in huge volumes and don’t care about the outcome of your disputes, stay away from this app. If you want a proper defense, you’re much better off doing it yourself. Just upload the customer’s conversation and order details into ChatGPT and have it generate a solid dispute response for you.

Using app

Over 2 years

Total reviews

12

Average rating

2.2

5 / 5 Share

Nov. 28, 2025

Jason was an amazing help with my lengthy request. 10/10! Thanks again for your help!

Using app

About 1 year

Total reviews

29

Average rating

5.0

5 / 5 Share

Nov. 25, 2025

Initially, we had a small misunderstanding, but the support team is working on resolving everything. Thanks.

Store

Doglory

Using app

7 months

Total reviews

2

Average rating

3.0

5 / 5 Share

Nov. 22, 2025

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 17, 2025

amazing! great service

Store

Nuvina

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 16, 2025

All around five star experience, Mariane went above and beyond to be helpful. I look forward to working with this company.

Using app

5 months

Total reviews

2

Average rating

5.0