Chargeflow Dispute Chargebacks
Chargeflow Chargeback Recovery App for Shopify
Rating
4.6
feedback
182
chart
#1,282
All reviews
Rating Breakdown
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June 26, 2024
The support has been excellent so far. Very prompt and helpful. I would recommend this service to others. I'm waiting to see the results so I can comment further.
June 25, 2024
Chargeflow has been an absolute game-changer for us in managing our disputes! The app is user-friendly and incredibly efficient, making the process smooth and stress-free. A special shoutout to Joyce, who has been nothing short of amazing. Her approachable demeanor and lightning-fast responses to our inquiries have been a tremendous help. Joyce’s dedication to providing clear and effective solutions has significantly improved our experience with Chargeflow. Thank you, Chargeflow, for your exceptional service and for making our dispute resolution process much more manageable. We highly recommend this app to anyone needing reliable and professional dispute management.
June 23, 2024
Boaz from Chargeflow has been exceptional in managing my chargebacks. He provided clear and detailed explanations throughout the process and demonstrated a profound understanding of the complexities involved. With a dedicated team ready to work on my behalf, Boaz ensured that my disputes were handled efficiently and resolved favorably. His strategic approach and unwavering support have made a significant positive impact on my business, and I highly recommend his services for anyone dealing with chargebacks.
June 20, 2024
Excellent customer service. I haven't use it yet, but it seems that they will help us win those annoying chargebacks..
June 18, 2024
I have been using Chargeflow to handle dispute chargebacks for 1 year, and my experience has been overwhelmingly positive. The platform is user-friendly, and the process for managing and disputing chargebacks is straightforward and efficient. Here are a few key points from my experience: Ease of Use: The interface is intuitive, making it easy to navigate and understand. I was able to get started quickly without needing extensive training or support. Efficiency: Chargeflow has significantly reduced the time I spend managing chargebacks. The automation features streamline the process, allowing me to focus on other important aspects of my business. Success Rate: I have seen a noticeable improvement in the success rate of disputed chargebacks since using Chargeflow. Their expertise and detailed approach in crafting responses have made a big difference. Support: The customer service team at Chargeflow is top-notch. They are responsive, knowledgeable, and always willing to assist with any questions or issues that arise. Comprehensive Analytics: The platform provides detailed analytics and insights, helping me understand the trends and reasons behind chargebacks. This information is invaluable for making informed decisions and improving our overall operations. Overall, Chargeflow has proven to be a reliable and effective solution for managing dispute chargebacks. I highly recommend it to any business looking to streamline their chargeback process and improve their success rates.
June 12, 2024
Chargeflow is going above and beyond to provide exemplary service regarding my first chargeback with them with a particularly difficult situation. I am extremely impressed how fast their responses is and it is clear they do anything to go to bat for their customers.
June 9, 2024
June 9, 2024
el servicio fue muy bueno, entiendo exactamente la problematica que teniamos y me ayudo a entender como funcionaba chargelflow y todo lo que se podia sacar de esta app
June 7, 2024
DON'T USE this. they write off fees that are not even used they won like 15 disuptes for me what i could do easy myself and the charged me 1500 euro for it insane. and i lost my klarna account because of them and lost paypal so they messing up bigtime and charge me 1500 for it and when i ask for help they dont want to help me its insane. BE CAREFULL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi Dylan, I'm Dror - Head of Customer Success here at Chargeflow. Thanks for your feedback. I am sorry about your experience and it was important for me to personally look into the case myself and address your concerns. After conducting a thorough audit of your account, I found no charges made for the mentioned amount, nor anything billed outside of the agreed scope and results. We take pride in our success-based fee model and transparent billing structure and I am happy to provide further clarification if needed. Additionally, our system, which focuses on responding to chargebacks, does not have the capability to affect your reputation with payment providers nor cause issues leading to account cancellations. As we highly value our partners and customer satisfaction is our top priority - I would appreciate the opportunity to discuss this further. I have tried reaching out several times via email to see how we can assist and address your concerns - please feel free to reply or reach out anytime. We are always available via the live support chat or email. Thanks and hoping to hear back from you. Dror
May 30, 2024
because of this app klarna blocked me and paypal is blocked asswell this is no good app maybe if you use it for a short time but for a long time they will make huge mistakes that cost you your payment profiders its not word it BE CAREFULL!!!!!!!!!!!!!!!!!!
May 26, 2024
Great service from Boaz! Really recommend using this app and the tailored service that you get from the astounding team.
May 24, 2024
The customer service help is amazing. I've been using chargeflow for about 4 months and it's great
May 15, 2024
Marianne took her time and went one by one with me figuring out every dispute with me