Chargeflow Prevent Chargebacks

Sadly hard to navigate through and to understand ..

DO NOT INSTALL THIS APP. I rarely leave negative reviews, but merchants deserve to know what they're getting into before wasting their time. Chargeflow advertises itself as "Free to install", yet somehow fails to clearly disclose that after spending over an hour installing the app, connecting your store, entering business details, reviewing settings, and working through the onboarding process, you'll be hit with a mandatory $100 authorisation hold before activation. Not on the pricing page. Not prominently on the App Store listing. Not before installation. At the very end, after you've already invested your time. When I questioned this, I was met with AI-generated responses, copy-and-paste templates, and support agents whose sole objective appeared to be defending the process rather than addressing the concern. Even after escalating the matter to management, the response was effectively: "the information exists if you search hard enough for it." That completely misses the point. A requirement like this should be clearly disclosed upfront, not buried in help articles and discovered after merchants have already committed their time. The most concerning part is that after reading other reviews, it became obvious that this complaint has been raised repeatedly by other merchants. The responses provided to them were nearly identical to the responses I received, which tells me Chargeflow is fully aware of the issue and has chosen to continue the same practice. We were evaluating Chargeflow for implementation across more than 14 Shopify stores. Instead of securing a significant customer relationship, they managed to destroy confidence before we even became a customer. If this is the level of transparency and support provided during onboarding, I have absolutely no interest in trusting them with chargeback management. Save yourself the frustration. There are other providers in the market that don't require you to spend an hour setting everything up before springing a surprise $100 hold on you and then sending AI-generated excuses when you question it. Avoid.

DO NOT INSTALL CHARGEFLOW. HUGE MISTAKE. I had this app installed on my store for a couple of years, and I seriously regret it. Before using Chargeflow, I handled my own chargebacks and won around 90% of them. I would maybe lose 1 out of 10. When Chargeflow handled the cases, I lost basically 10 out of 10. The only cases I actually won were the ones where I submitted the evidence myself. Their responses look like generic copy-and-paste templates. No real strategy, no strong custom evidence, nothing that actually feels built for your order. If you are a merchant, you are honestly better off uninstalling this app and using ChatGPT to help you write your own chargeback response. It will give you something more detailed than a lazy generic template. The fees are the worst part. I lost over $4,000 just in Chargeflow fees because they take 25%. Even when I did the work myself, submitted the evidence myself, and won the claim myself, they still charged me just because the app was installed on my store. That is insane. I sell high-ticket products, so one dispute can be expensive. If they take 25% from a case they did not even properly handle, that adds up fast. Also, if the same customer files the chargeback again or the case gets reopened, you can get charged again. So you can win, pay them, then deal with the same dispute again and get charged again. You can literally end up losing money even after winning. This app did not protect my store. It cost me thousands and made chargebacks worse. My advice: do not install Chargeflow. Uninstall it, handle your own claims, upload your own proof, and use ChatGPT if you need help writing the response. Never again.

I want cancel but I don’t see any option . Hard to used

App lags constantly.

CHARGEFLOW WILL LOSE YOUR CASES AND TRY TO STEAL YOUR BANK INFO. Chargeflow submitted my chargeback before their own 5-day evidence window closed, so my proof was never included and I lost the case. They promised a refund but it’s been over a month of excuses (false claims my store was closed, “sent” via Stripe, now PayPal with “issues”). Six weeks later, they’re still emailing me after I told them to stop and asking for my bank info. They also offered a PayPal refund only if I remove my review. Any decent business would give the refund and ask AFTER to reconsider. The audacity to hold a refund I am owed hostage is wild. You can easily respond to chargebacks yourself with the help of AI. You don't need this scam company.

Unacceptable internal policies. I was charge $100 as a card verification fee from chargeflow. Sure, it is only a temporary hold however I am very well versed in applications doing this and am usually subjected to only $1. $100 is completely unnecessary and in addition, they did not even tell me in advance they would charge this fee. When questioning their billing department, I was met with a cold 'this is our policy' message which was a huge disappointment after receiving such great support from Jason with their onboarding team. I will be uninstalling Chargeflow and looking elsewhere for this service.

I was charge $100 without any notice by Chargeflow during set up. This charge is only temporary however this does not make it right. I have successfully subscribed to many apps who complete this type of verification however they usually charge only $1. $100 is unacceptable and when I contacted their support to question this, I was met with a very corporate style 'policy' message which was a extreme contrast to the friendly and personable approach I received from Jason in their customer support team. 5 Stars for Jason. 0 Stars for Chargeflow. I will be looking at their competitors to find an alternative. Jason was great at helping set up my account. Be prepared for a bit of a wait for support but once they get to you, they are super responsive, friendly and professional. Now Chargeflow is set up, I am looking forward to seeing what it can do for my business.

Absolutely shocked by Chargeflow internal Policies. BEWARE. In order to set up your account they will charge $100 as a temporary hold on your card. At no point in the process was I notified of this and I still cannot believe that this happened. I have installed many apps who perform a similar verification of your card, but usually with only $1. $100 is completely unnecessary and with no notice too, it is completely unacceptable. I would Like to add that I was Very Impressed with the support from Jason, he made set up feel very easy. But I am left very upset by this decision and the cold corporate email from their billing department outlining their policy: "At the moment, this is outside our scope, as it’s a company policy that applies to all customers who enroll in our service." Whether it applies to all customers or not does not make the policy correct and in this instance, I believe it makes the situation even worse. I will be looking for an alternative.

The help from the team was good everything is setup now, having my first chargeback. Let's hope for the best. UPDATE: DON'T USE THIS APP, My chargeback has been lost. Now the customer has his money back and a free product. It's better to provide the proof yourself, a lot or promises but 0% results. Also my Shop Pay is deactivated because of this chargeback. I don't recommend it!

Since we implemented this app, we lost all the chargebacks we got. Comparatively with before where we used to win about 30-40% of the cases

Horrible experience with this company. We had a win rate of around 30% and they do not even reach out to remind you to submit additional information that can be helpful, they just submit a prompt from chatGPT and call it a day. You're better off submitting more compelling evidence yourself, on top of that we were charged an 8% cancellation fee.

Uninstall immediately even FREE Plan. Auto submit chargeback to Shopify without key evidence cause our cases lost. First time try chargeflow, first then we lost. Now buyer get our free product without return, and we lost both money and good + 15usd chargeback fee, we will do our own document for now

Absolutely terrible experience. I installed Chargeflow hoping for help with chargebacks, but quickly realized they add no evidence to disputes. I submitted my own info, and their app left cases completely blank, yet they still claimed they were “handling” the disputes. When I tried to uninstall and cancel, I followed their instructions exactly. Despite this, they charged my credit card $17.03 AFTER I requested termination, claiming an 8% fee for a dispute that was still “under review”—which they did zero work on. On top of that, no refund was issued for the $100 I paid when I first joined for alerts option. I was penalized for wanting to leave the service after only a short time of use, and they never disclosed these hidden fees upfront. Their email responses were dismissive, and even after I made it clear I didn’t need their help and would handle my own disputes, they charged me anyway. If you’re a Shopify store owner. It’s a scammy billing model designed to trap you and charge you even after cancellation. I’ve reported them to Shopify and will be disputing the charges with my bank. I unistalled the app after a few minutes and they still charge me.

We were very satisfied with Chargeflow during the first year of using their service. Unfortunately, in recent months the quality of service has declined significantly. We had a negotiated price of $29 for alerts, yet we were charged $39 and the request for a refund was refused. Additionally, the Alerts feature does not perform as advertised. Instead of the claimed 90% effectiveness, our actual results were closer to 50%. Regarding chargeback management, the 25% fee they take on recovered chargebacks is among the highest in the market. Several competitors now offer comparable or better results at a much lower cost. Based on our recent experience, we cannot recommend the app in its current state.

Lost a fairly straightforward chargeback with this company - a chargeback that should have easily been won! It was an order not received with all proof of receipt attached to the order. Certainly not worth money. I uninstalled and canceled the app as soon as I found out the news that the chargeback was lost.

I had already left a one-star review, but I deleted it because they refunded me and promised things would be resolved. Unfortunately, I’m back because nothing has changed. Chargeflow offered “no charge until December 31, 2024”, but they kept charging me even after I deleted the app in January. Now it’s April and I’m still getting charged €90–€100 every month, with no clear explanation. In 2025, I only won one chargeback, so I have no idea where these fees are coming from. Stay far away from this app – it’s misleading, overpriced, and dishonest. I will do everything I can to report them to Shopify and make sure no other merchants fall into the same trap.

We have had the app installed for a few months now and have not seen a difference aside from having the task "automated". Win Rate over a 6 month period is still at 0%. We do have a business model that Chargeflow may not be familiar with along with multiple factors outside of immediate control. We do appreciate having 1 less task but was hoping for better results. What we would love to see is Chargeflow go back through all the lost/disputed orders that were actually fulfilled and try to get some quick wins (if at all possible) from those.

Lost over €1,000 in just one week because of Chargeflow's inability to respond to disputes on time! This level of negligence is outrageous and completely unacceptable. The fact that I have to deal with these disputes myself shows how unprofessional this service truly is. I demand immediate contact with someone who can take responsibility and provide the support I need. Your lack of communication and failure to act in a timely manner is costing me money and causing immense frustration. This cannot continue.

horrible hidden fees. Edit: Now after I have ended it with them they harass me daily. When I say please leave me alone they say not until this review is taken off. They have put my phone number and business on scam calls. Horrible