All reviews

Rating Breakdown

  • 5
    93% (304 ratings)
  • 4
    1% (3 ratings)
  • 3
    0% (1 ratings)
  • 2
    1% (2 ratings)
  • 1
    5% (15 ratings)

Reviews with Text

  • 91% (295)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 31, 2024

I required some help and advice today, which I found very helpful.

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 23, 2024

Fantastic support, always super responsive and helpful. They were able to walk me through step by step when I was facing an issue with integration into a third party payment processor. Also this app makes chargeback headaches completely go away as they handle it all!

Store

Cazoba

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 8, 2024

We collaborated with Chargeflow a few months back and I can say we are having a good experience with them. They have a very good and responsive support group. They do listen to feedback and work on it. Their app is easy to navigate and use. So far, our experiences are all good and we love to continue using this app to handle our chargebacks. Kudos to the people behind this app, great job!

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 24, 2023

So far, Chargeflow has made handling payment disputes very easy. It's intuitive, user-friendly, and almost completely automated. Would definitely recommend if you're looking for an app to handle your chargebacks.

Using app

17 days

Total reviews

10

Average rating

5.0

5 / 5 Share

Nov. 26, 2023

My chargeback win rate has increased drastically. I didn't realize what was involved in a proper submission to fight these disputes. They submit documents 15 to 20 pages long. Would recommend. No cost to user as its paid from disputes won.

Using app

3 months

Total reviews

3

Average rating

5.0

1 / 5 Share

Nov. 22, 2023

Absolutely not helpful. They do the same thing we can do in shopify. Add all the evidence and they do nothing to help you win a chargeback just a waste of time.

Using app

6 months

Total reviews

2

Average rating

1.0

Developer Reply

Lori - My name is Ariel, and I'm CEO and co-founder of Chargeflow. I've taken a deep dive with my team to review your account, with a particular focus on the specific chargeback we were unable to win on your behalf. I want to remind you that our pricing model is entirely success-based, aligning our goals directly with yours. This approach motivates us to win as many chargebacks as possible, especially those with significant value. It's important to remember that high-value chargebacks often face challenges due to the policies of banks and on high amounts, they are usually more aligned with the cardholder, unfortunately. Despite our efforts in submitting comprehensive and persuasive evidence, the final decision always rests with the bank. In your case, we presented strong evidence to contest the dispute, but regrettably, the bank decided in favor of your customer. There are still many chargebacks under review, and usually, the lost vs. won response times from the bank are different, as they have another process to check before they allow a won chargeback for merchants. I am confident in our ability to secure more victories for you in the future, helping to recover your funds and relieving you of the burden of handling these disputes yourself. Your satisfaction with our service is our team’s top priority, and we are all committed to ensuring that our partnership is not only beneficial but also financially advantageous for you. As a gesture of our commitment to this partnership, I have sent you an email with additional details on how we would love to help moving forward and with a nice offer for you to consider. Would you be willing to give us another opportunity to demonstrate our dedication to your success? Best, Ariel

5 / 5 Share

Nov. 9, 2023

You need this app...no question about it. Even if you don't experience Chargebacks often, this will save you tons of time and money on an automated basis. For our brand, we use both Stripe and Shopify payments. Chargeflow has won us back 5-figures in disputes (automatically) and also helps me keep track of the type of disputes coming in. This app allows us to not only automate chargebacks but know exactly what type of chargebacks are happening so we can proactively improve the overall business.

Store

douxds

Using app

12 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Nov. 6, 2023

My niche has high chargeback rate so installing this app has literally saved my business. Boaz has been extremely helpful in sorting everything out for us. This is the app to use if you need to stop your chargebacks from shutting down your store.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 31, 2023

Best app for Dispute and Chargebacks. I recommend it to everyone

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for your feedback! I'm glad we can help you with both preventing and mitigating your chargebacks.

1 / 5 Share

Oct. 5, 2023

I don't understand why all these 5* reviews. Please write honest reviews and stop misleading other merchants. This app is doing exactly what you could by yourself and nothing miracle. You can just respond to the chargeback by yourself and that's what this ap is doing. About winning is the most important thing, so you have same chance either doing on your own or use this app. I don't see this app is better than what you can do by responding by yourself. It is useless and misleading and please help yourself by adding any evidence you have to fight your chargebacks. They are very hard to win as the banks are always on customer's side. good luck

Using app

5 days

Total reviews

8

Average rating

1.5

Developer Reply

Hello, I'm Ariel, CEO of Chargeflow. First and foremost, I'd like to thank you for taking the time to share your thoughts on our product. Every piece of feedback is crucial to us. The primary purpose of the Chargeflow Automation product is to offer businesses a hands-off solution to the intricate issue of chargebacks. We recognize that the world of chargebacks is vast and multifaceted. The numerous guidelines, rules, and industry regulations can be overwhelming even for the experienced. Moreover, while knowledge is key, executing these processes efficiently can be a considerable time sink, especially when dealing with a significant volume. This often results in decreased team productivity. Furthermore, juggling these tasks across various payment service providers only adds to the complexity and time commitment. You're correct in saying that many of these tasks can be handled in-house, but our question is: Should they be, especially when there are more strategic aspects of your business that require your attention? Chargeflow aims to alleviate these operational burdens, allowing businesses to focus on what they do best - their core product, customer relationships, and growth. Importantly, our fee structure is contingent on our success. We charge only when we successfully help recover chargebacks on your behalf. I noticed that you haven't fully activated the app. By doing so, the comprehensive value of our solution would become more evident. Additionally, there are numerous other features and benefits that you might still need to explore. I'd appreciate the opportunity to walk you through them personally and ensure you receive the most from our product. Lastly, I'd love to provide you credits to receive a "FREE" trial to re-review the app and consider editing this review eventually (hopefully for a positive one). Kindly reach out to me directly at [email protected] Thank you again for your feedback, and I hope we can demonstrate the true value Chargeflow brings to your operations. Ariel

5 / 5 Share

Oct. 4, 2023

Store

MORALE

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for your review!

5 / 5 Share

Oct. 2, 2023

Excellent service! Boaz and the rest of the team are super helpful, and the product itself is fantastic. Can recommend for anyone who wants to stay on top of their chargebacks and prevent them from initiating.

Using app

29 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your great feedback! Helping merchants both prevent chargebacks and mitigate them if they do occur - is our passion and mission.

5 / 5 Share

Sept. 29, 2023

Seamless and immediate effect after onboarding, 100% recommend! Protect yourself from holds, reserves, and the worst case, termination from payment processors. The team is top-tier and its features are superior to other competitors.

Store

Cupids

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your great feedback! We're happy to provide you with both our prevention and mitigation services, and support your great business.

5 / 5 Share

Sept. 26, 2023

Chargeflow has been an absolute joy to work with. Highly recommend.

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks a lot! Handling disputes is a real annoying chore, I'm glad you can now keep growing your business while we cover your back from chargebacks.

5 / 5 Share

Sept. 13, 2023

Support will very quick and comprehensive when It came to answer questions that I was having.

Using app

About 2 months

Total reviews

7

Average rating

5.0

Developer Reply

Thanks so much for your great review! We emphasize the development and professionalism of our customer service, as much as we do for our products, in order to ensure the finest utility of our app.

5 / 5 Share

Sept. 1, 2023

I had a few questions about our account, and support, Queen in particular was efficeint and very helpful with what i needed. Highly recommend Chargeflow!

Using app

5 months

Total reviews

32

Average rating

4.9

Developer Reply

Thanks so much for your great review! We emphasize the development and professionalism of our customer service, as much as we do for our products, in order to ensure the finest utility of our app.

5 / 5 Share

Aug. 30, 2023

Great communication and autonomous team, so far experience has been above our expectations and look forward to improving our chargeback challenge success rate

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

I appreciate you kind feedback - thank you! Our goal is to allow our clients to focus on growing their business and not worry about chargebacks at all. After submitting tens of thousands of responses on behalf of our clients, you can be positive that our Ai technology and our experts can surely save you plenty of time & money:)

5 / 5 Share

Aug. 24, 2023

Seemless experience, great team and customer support. Nice to know chargebacks are getting sorted in the the background.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Hey - thanks for your great feedback! It's feels great to provide human-service along with a wonderful technical solution:)

5 / 5 Share

Aug. 1, 2023

The chargeflow team is quite professional and knows well how to face chargebacks and defend them. Customer support also is online 24/7 and responds very quickly. I enjoyed working with them a lot. Hope I have found them sooner. Highly recommended.

Using app

5 months

Total reviews

3

Average rating

4.3

Developer Reply

Hey - thanks for your great feedback! It's feels great to provide human-service along with a wonderful technical solution:)

5 / 5 Share

July 20, 2023

Excellent team, they help assist situation that was not our fault and made it possible to get our funds back after delivering the product. This is a must installed app, whenever you have issues on chargeback they are the best to resolve it.

Using app

7 months

Total reviews

5

Average rating

5.0

Developer Reply

Hey, thanks for your great feedback:) Indeed, chargebacks can be very frustrating, as the majority of them are coming from fraudsters unfortunately. The best way to fight back is to spend the minimum amount of time & money in order to win and recover your lost money, and simultaneously allowing you to focus on growing your business without worrying about disputes.