Chargeflow Prevent Chargebacks
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The support team has been highly professional and provided valuable insights and suggestions for the kind of evidence that we needed to provide to support our case—highly recommended!
The support team is amazing, quick to respond to, and happy to guide my team in activating my account with patience!!
Great customer service, replied straight away and helped with my issue.
Very good, they are very helpful with my store, thanks to Mariane for the amazing customer support she has given me. I recommend
Not a fan. Ive lost more chargebacks than I've won. What they do is the same thing Shopify does. You are better off just getting a flow app and blocking high risk orders instead of getting chargebacks. don't waste your time
Hello, I'm Dror - Head of Customer Success. I am sorry to hear about your experience, and I apologize if we were not able to meet your expectations. Being an e-commerce merchant myself, it was extremely important for me to personally review your case with the team to address the issues raised. As we are always committed to the success and satisfaction of our partners, I have tried reaching out several times via email to provide additional information along with suggestions on how we can quickly assist and address your concerns. Please feel free to reply or reach out anytime; I am always available via the live support chat or email and happy to do everything we can to help. Thanks and hoping to hear back from you. Dror
I haven't used their actual services yet but I have received great help from Mariane over their chat. She has been invaluable in her instructions, explanation of various features of the app and she has put my mind at ease with regard to a claim that I may come against. Now I feel confident that I am protected against false claims The Chargeflow app and Mariane are both highly recommended !!! Thank you, Mariane !!!
In today's fast-paced business landscape, time and money are invaluable resources. Chargeflow is a revolutionary tool that simplifies the management of payment disputes and helps businesses reclaim their time and resources. We have loved having them completely take over our Chargeback process completely. THANK YOU - you need to get this app for your company!
I strongly recommend using Chargeflow to handle all of your stores chargebacks. The way the handle responses is incredible with the extreme amount of detail they put forward on your behalf. Their customer service is also top notch and have responses to your questions in a matter of minutes. Cant recommend them enough!
Enjoy how well experienced you are and that we can get assistance with chargeback responses in a timely manner. Thank you for everything you do!
My first dispute won! I was surprised. I never won a chargeback before. Great App and service! I recommend to all the website for better protection.
I required some help and advice today, which I found very helpful.
Fantastic support, always super responsive and helpful. They were able to walk me through step by step when I was facing an issue with integration into a third party payment processor. Also this app makes chargeback headaches completely go away as they handle it all!
We collaborated with Chargeflow a few months back and I can say we are having a good experience with them. They have a very good and responsive support group. They do listen to feedback and work on it. Their app is easy to navigate and use. So far, our experiences are all good and we love to continue using this app to handle our chargebacks. Kudos to the people behind this app, great job!
So far, Chargeflow has made handling payment disputes very easy. It's intuitive, user-friendly, and almost completely automated. Would definitely recommend if you're looking for an app to handle your chargebacks.
My chargeback win rate has increased drastically. I didn't realize what was involved in a proper submission to fight these disputes. They submit documents 15 to 20 pages long. Would recommend. No cost to user as its paid from disputes won.
Absolutely not helpful. They do the same thing we can do in shopify. Add all the evidence and they do nothing to help you win a chargeback just a waste of time.
Lori - My name is Ariel, and I'm CEO and co-founder of Chargeflow. I've taken a deep dive with my team to review your account, with a particular focus on the specific chargeback we were unable to win on your behalf. I want to remind you that our pricing model is entirely success-based, aligning our goals directly with yours. This approach motivates us to win as many chargebacks as possible, especially those with significant value. It's important to remember that high-value chargebacks often face challenges due to the policies of banks and on high amounts, they are usually more aligned with the cardholder, unfortunately. Despite our efforts in submitting comprehensive and persuasive evidence, the final decision always rests with the bank. In your case, we presented strong evidence to contest the dispute, but regrettably, the bank decided in favor of your customer. There are still many chargebacks under review, and usually, the lost vs. won response times from the bank are different, as they have another process to check before they allow a won chargeback for merchants. I am confident in our ability to secure more victories for you in the future, helping to recover your funds and relieving you of the burden of handling these disputes yourself. Your satisfaction with our service is our team’s top priority, and we are all committed to ensuring that our partnership is not only beneficial but also financially advantageous for you. As a gesture of our commitment to this partnership, I have sent you an email with additional details on how we would love to help moving forward and with a nice offer for you to consider. Would you be willing to give us another opportunity to demonstrate our dedication to your success? Best, Ariel
You need this app...no question about it. Even if you don't experience Chargebacks often, this will save you tons of time and money on an automated basis. For our brand, we use both Stripe and Shopify payments. Chargeflow has won us back 5-figures in disputes (automatically) and also helps me keep track of the type of disputes coming in. This app allows us to not only automate chargebacks but know exactly what type of chargebacks are happening so we can proactively improve the overall business.
My niche has high chargeback rate so installing this app has literally saved my business. Boaz has been extremely helpful in sorting everything out for us. This is the app to use if you need to stop your chargebacks from shutting down your store.
Best app for Dispute and Chargebacks. I recommend it to everyone
Thanks so much for your feedback! I'm glad we can help you with both preventing and mitigating your chargebacks.
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