Chargeflow Prevent Chargebacks
Chargeflow Chargeback Recovery & Fraud Prevention on Shopify
Rating
4.7
feedback
326
chart
#107
All reviews
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May 19, 2025
So far so good! Mariane made it clear that I don't get charged unless they win the case for me, in which they'll take 25%. Sounds fair to me! She's been extremely helpful and kind throughout the process, offering to update me through email, which I prefer. What happened: Customer placed and order and then issued a chargeback 40 minutes later before we even got a chance to send her package. She stated that she wasn't able to receive her package. I refunded her but the chargeback sided with the customer anyway so I'm getting hit with a duplicate refund + chargeback fee of $15. I'm looking forward to seeing how effective Chargeflow will be!
May 19, 2025
I just signed up, and I want to mention chargeback case they put forward with the bank looks very professional and clearly outlines all the facts. They were a great help in getting everything set up. So far, everything is going well.
May 16, 2025
Very helpful app. Especially big thank you Aubrey for help to setup my account
May 16, 2025
The communication and guidance was so good by mariane she was quick and professional
May 15, 2025
Chargeflow makes chargebacks so much easier. The app is easy to use and works great. Special thank you to Carina and Anton for the amazing customer service!
April 29, 2025
Super helpful product, that makes dealing with chargebacks smooth and low stress. I would recommend adding Chargeflow to any shopify store
April 18, 2025
I had important documents I included, and during the dispute they did not include this even though it was uploaded properly. And they were not able to add them after. If the documents were not accepted, their should be a warning message.
April 8, 2025
I would recommend this app to anyone that does not want to internally and manually manage disputes for their store. I continue to be impressed with the advancements and new upgrades that they are constantly releasing to improve dispute management. I have worked with a lost of dispute management apps and this is by far the most user friendly. Our rep, Boaz, has been so easy to work with and is always great at helping me solve any problems or answer questions that come up. I am most recently impressed with being able to see repeat offenders across all of our different MIDs, how easy Chargeflow alerts was to activate and get started to help us reduce our dispute rate, and their new integration that partners with our smaller payment gateways of TRX and Maverick. You will not be disappointed by this team and the work they do.
April 3, 2025
Super friendly and helpful.I had meeting with Juda, and he took his time to answer all of the questions I had. super, just awesome.
March 30, 2025
If you want to keep your payment processor safe, without holds due to increase of chargebacks when scaling, this is must have app. It also have the alerts feature which refunds the customer before the dispute turns into a chargeback keeping your payment processor dispute rate low. They also handles your disputes, submitting evidence to your payment processor and you are charged a percentage only if the dispute is won. Support is fantastic, Juda makes sure everything is alright if you encounter anything. Just hope on a call with him and he makes sure your needs are fulfilled. If you struggle keeping your dispute rate low this is definitely the best solution!