Chatra — Live Chat & Chatbot

Chatra is a GREAT live chat app that's been a perfect addition to our online store. We've tried a few different chat apps for our Shopify store, but Chatra was the simplest to setup and the most liked so far, as a bonus their customer service is excellent! Recommend to anyone who would like to be more readily available to their potential customers.

This is a fabulous, user friendly app. It's perfect for when your customers have a quick question and need an instant response. Our company loves Chatra! Thank you!

I really like this app. I can tell a lot of thought went into it and they continue to make improvements. You can personalize the appearance and content so that it reflects your brand/personality. I like that when a customer chats, you can see their geographic location as well as where they are in your shop. I also like that you can set a schedule for when your chat is active. The communication with the developer has been excellent: friendly, helpful and professional.

Original review (2015): Still trying to drive more traffic to this new store to really put this thing through the paces, but no complaints yet! Pretty easy to use and enough free features it's worth grabbing as a new store. I particularly like the ability to add a photo in and make the chat seem personal. Update April 2020: still on it. Still fantastic.

Very impressed by how effective this app is! Lots of my customers are using it to get in touch with a 'quick question' that may not have otherwise been emailed. It creates a more personal exchange, and I feel not only are more browsers becoming buyers, but they are happier with the service and will become repeat customers. Very happy that I installed this app and I do not hesitate to recommend it or the team behind it. Excellent customer service and help if you need it.

This chat app is our favorite -- it is a really slick, absolutely easy to set up and use. We've used another chat app in the past which was a little buggy, and did not allow you to hide the chat tab (when you were offline). This one lets you hide it so if you're not online, people aren't sending you messages through this, which we find useful.

So far......Just installed. Incredibly easy, straight forward & stress free to set up!! Woo Hoo! Looks good on site too. Mobile app instantly installed onto my tablet (not compatible with my existing, little bit old phone, darn it) Look forward to seeing what will do for my new eCommerce adventure. Thanks ! Sue Ann

Absolutely amazing app that looks beautiful on your site and is easy to set up. Within 12 hours of installation, I had a customer chat that turned into a conversion. The Chatra customer service is excellent and their desktop app simplifies your availability. I'll be a customer for life!

If I could give this more starts I would! I have tried several other "Chat" apps offered as Shopify addons and nothing comes close to this one for functionality, integrations, service, and price. Easy to set up and so many ways to customize including your own custom triggers that you can set or turn off like having the chat screen popup only on certain pages and only if the customer has been back to the site 2 times. Yes you can get THAT specific. I've only been using it for a week and I am convinced that I have gained a BUNCH of sales simply for being there to answer a question when my customer has one. It has a great phone app to accompany it that also works great. Unlike other chat services, you don't have to have the app up on your phone screen for it to work. It will work in the background and pop up a notification when a chat request comes in. Seriously, give this app a try and I PROMISE you won't go back to any of the others.