Chatra — Live Chat & Chatbot
Chatra — Live chat and chatbot for your website
Rating
4.8
feedback
652
chart
#2,174
All reviews
Rating Breakdown
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Feb. 19, 2017
I've used almost every Shopify chat app available, Chatra surpasses everyone in customer service, user compatibility and layout. We will continue to use the service, it's fantastic and highly suggest to all ecommerce stores.
Feb. 16, 2017
We are just getting started with Chatra, but already loving the ease of use, and capabilities of this software.
Feb. 11, 2017
Deserve 5 starts, easy app to use, you can see your visitors i a real time, this is awsome ! thank you
Feb. 10, 2017
Brilliant!! Love this app. Easy to install, easy to use and Chatra makes it quick and easy to engage with our customers. You can also tailor the look to suit your website. If you would like to see it in action check it out on our website and say hi! :-) https://www.belacasahome.com/
Feb. 9, 2017
Great chat app, easy to use, and getting notifications on mobile and desktop is a nice touch. It is a little more expensive than some other chat apps so I would like to see integration with Facebook Messenger and Mailchimp eventually.
Feb. 9, 2017
Great app. I went for the free option for now, but it still allows me to customise the look so it fits in with my website. The only feature I miss from the full version is the ability to initiate a chat with a customer as they browse. I may upgrade in future if the chat function is used frequently.
Feb. 7, 2017
Just downloaded Chatra a few days ago and couldn't be more pleased. Super easy to use and conversions have improved! Great customer service and a fantastic product. Thank you Chatra!
Feb. 2, 2017
So far, it has been the easiest app to integrate that we have ever used and we have had no problems with it at all. If you have thought about a chat app, this is a great one.
Jan. 27, 2017
Best chat app ever. I've only been using it a few days and I absolutely love it. The interface usability is all around top notch. I really like the insights I get around knowing who is online in real time and what they are doing. Really well done. Definitely recommend it!
Jan. 26, 2017
Very good Live chat app on http://www.RandomSwag.com ! Sure I've tried other live chat apps also worked well but with Chatra you also get a phone app that actually works!
Jan. 19, 2017
Just downloaded and REALLY HAPPY with it - can't believe I am getting this for free. Honestly, I would pay for it!!! I think the most important to feature to know about the app is it can show you how must customers are on your site in real time, and which pages your customers are on too!!! This helps tremendously with the chat. It also allows customers to leave a message if you're offline. My only suggestion is the app assigns customers really weird names like "Exotic Peru" or Blue Kid or other weird names - altho I've got an email with instructions on to switch this. I simply wish my customers were referred to as User 1, User 2, etc. - rather than assigned really weird names that makes it feel like spam or illegitimate users :(
Jan. 19, 2017
WONDERFUL app, simply perfect to be able to help my customers, I can't say enough good things. Being able to visualise a customers visit is a huge boon. Seeing what's in there cart to prompt them about questions, is so much better than going in blind!
Jan. 19, 2017
The installation went without incident and the user interface is intuitive. I've found that the visitor's interface does not render well if on a mobile device, which is to say that it does not flip when turning your device. Overall, support has been good. The application has a desktop notification feature which works well for our customer service folks. The target chat feature needs some additional explanations as to how each rule functions. A YouTube training video would probably be beneficial in assisting users. The saved-replies work as expected which is a time saver for our customer service folks.I also love that you can customize their chat widget and change the location of where the widget is presented. The response time on the application between the customer and the customer service rep. is acceptable and being able to see the text that the customer is typing prior to them submitting is a fabulous time saving feature. Overall, I'm very happy with my initial findings on the application and look forward to them adding additional features which could push this application over the top. If you are seeking a light weight customer service chat application for your store, this application is more than sufficient. If you are looking for more analytics and feature-rich chat platform, this might not be your first choice.
Jan. 13, 2017
Love the features of this app. It has really helped my sales when I am able to tell who is on my website, where they are from and what exactly they are looking at. All in real time.
Jan. 10, 2017
Snappy. Smart. Superb. This chat app is highly recommended if you are looking for a perfect Live chat solution. I installed and removed a few other chat apps before, but sealed the search with Chatra.
Dec. 27, 2016
This is a great app, we are using it and loving it everyday. Lots of features and a FREE single user account, we plan to grow with multiple users and we want to continue using this app. Well done!
Dec. 17, 2016
This app is amazing! Love it! Customers can chat to us direct without waiting days for an email reply and best of all, its available on the go!!