Chatty AI Chatbot & Live Chat
Sell more: AI chat, livechat, inbox, help center & WhatsApp
Rating
4.9
feedback
1,780
chart
#340
All reviews
Review RSS Feed
Nov. 28, 2025
Hana from Chatty helped me a lot with my online store — she explained everything so clearly! Her support was fast, friendly, and truly amazing
Nov. 27, 2025
Customer service responded promptly and helped resolve the issue, especially Hazel—she was truly excellent and highly recommended. She deserves a raise!
Nov. 26, 2025
We chose this app because of the overwhelmingly positive reviews, but our experience has been extremely disappointing. After installing and setting it up, the app significantly slowed down our entire website, to the point where it affected the user experience. This alone forced us to uninstall it. In addition, we encountered multiple bugs: customers often couldn’t click on the predefined answers, and in some cases they weren’t even able to start a new chat at all because the app was so laggy. These issues made the app unreliable for real-world use. While the custom instruction feature is helpful, it doesn’t compensate for the severe performance problems. The developers urgently need to address optimization and stability, because in its current state, the app causes more harm than good.
Hi there, Thank you for taking the time to share this feedback. We’re truly sorry to hear about the experience you had, and we understand how frustrating these issues must have been for you. Our team reviewed the problems you reported and has already fixed the two bugs related to predefined answers not working and chat sessions failing to start smoothly. These improvements are now live, and the widget should perform more reliably moving forward. Regarding the performance concerns, Chatty has been optimized so it does not slow down store loading times. In general, site speed can be affected by many different factors, and we’re more than happy to help review what might be impacting performance in your case. If you’d like, our team can take a closer look and provide suggestions for improvement. We truly appreciate your feedback, as it helps us continue improving the app for all merchants. If you ever decide to give Chatty another try, we’ll be here and ready to support you. Best regards, Chatty Support Team
Nov. 25, 2025
Customer service is top notch, really impressed. Hana communicated really well, and was very prompt. Thanks for the help
Nov. 24, 2025
This app is so useful! It can answer the customers automatically. And it can also promote the products to buyers. Such a good app. Also, the customer service is so good , they alwasys online when I need help. Especially, Audrey is so friendly and kind.
Nov. 23, 2025
I think this is a great AI chat bot, and should be able to drive up my sales significantly
Nov. 23, 2025
Abby and her team did a fabulous job of identifying the issues and resolving them immediately. Very professional and courteous the entire time. These guys are amazing at what they do! I only wish every app was this easy to work with! Thanks again guys! :)
Nov. 20, 2025
En train de le tester, IA plutôt performante et Sav au top (un grand merci à Jade pour son aide et sa gentillesse)
Nov. 20, 2025
The Team is very helpful and they are really motivated to find a solution for you as possible as they can. I am in touch with Andy most of the time and he is very good at his job.
Nov. 18, 2025
Audrey was fantastic, patient and very helpful so that we could identify and understand some global issues and well as help me personalized our Chatty system a little more!
Nov. 18, 2025
The support for the app is great. Hana helped me set up the chatbot quickly and very professionally. I wish other apps had support this good!
Nov. 18, 2025
The app works super smoothly and does everything that an ecommerce need. Abby was super helpful for my setup and even with CSS customization!
Nov. 18, 2025
The best! I like Hana she is the best support ever, really helpful and amazing!!!!