Chatty AI Chatbot & Live Chat
Chatty: AI chatbot + ChatGPT for Shopify
Rating
4.9
feedback
1,634
chart
#353
All reviews
Review RSS Feed
Aug. 28, 2025
You have to babysit this tool daily, wasting 20–30 minutes fixing endless errors. Even then, it still fails. Support is a really bad for $49—they only blame you for not “feeding it” enough. First, shipping pages aren’t enough, then you need FAQs, then more questions and answers—it never ends i would use simpler chats and get same results. I don’t understand the 1,5k new positive reviews maybe simple websites and number of products or info
Hi VivaVoss Team, Thank you for taking the time to leave this feedback. We’re truly sorry for the difficulties you faced while using the app. After reviewing your case, our team has worked to fix the issues you mentioned and already reached out to you via email with the updates. We’d love for you to check again and let us know if everything runs smoothly now. Your input helps us improve the app and support experience for all merchants, and we’re committed to making sure you don’t have to spend extra time managing errors. If you could kindly reply to our email or connect with us via live chat, we’d be happy to walk you through and ensure things are optimized for your store. Best regards, Chatty Support Team
Aug. 28, 2025
I’ve been using the Chatty app for my Shopify store, and it has been an excellent experience. The app works smoothly and helps me manage customer communication more efficiently. One of the best parts is the support team—especially Sonny, who has always been quick, friendly, and very helpful whenever I needed assistance. This app is simple, reliable, and truly adds value to my business. I highly recommend Chatty to any Shopify merchant who wants a professional and easy-to-use live chat solution backed by outstanding support.
Aug. 27, 2025
Cutomer service just blows my mind, it is just phenomenal. Liz is awesome, I hope to work again with her in the future!
Aug. 26, 2025
Aug. 26, 2025
Review for Chatty & Support (Abby) I want to give special thanks to Abby for her outstanding support. She was very professional, attentive, patient, and incredibly kind. She responded to my request quickly and efficiently, which is rare and truly appreciated. As for the Chatty app, I’m genuinely impressed. It meets all my expectations and allows me to offer my customers a smooth and enjoyable user experience. I run a store in the pet niche, and it’s very important to me that we communicate with our customers in an enthusiastic and always positive tone. Even while I was asleep, the bot managed to do exactly that – it interacted with my customers naturally, almost like a human, while also keeping certain sensitive information private and confidential. I highly recommend this app: with Chatty, I know my customers will always receive reliable 24/7 service and never lack support. Thank you again to the whole team, and a big shoutout to Abby .
Aug. 24, 2025
Aug. 24, 2025
Always very helpful support. I am using a couple of apps from Avada, and it is always a great experience. Jasmine solved my problem very fast today.
Aug. 24, 2025
I had a great experience with Hana from the Chatty customer support team. She helped me quickly and efficiently with the configuration and setup of my chatbot. Hana was not only incredibly kind and patient but also very knowledgeable and competent. Her clear explanations and fast support made the whole process smooth and stress-free. Excellent customer service!
Aug. 23, 2025
Finally a chat bot that isn't impossible to set up and actually works. Amazing support. How it should be. Jasmine is a rockstar
Aug. 22, 2025
The support is great! Every question was answered quickly, and when it was a bit more difficult, the staff went to great lengths to fix the problem. I enjoy writing to support.
Aug. 21, 2025
Support for this app is the best, instant reply and attentive to all your needs. Hana helped me get my FAQ page up and running and supported me throughout the process. Would highly recommend for anyone looking for a simple and easy to add FAQ.
Aug. 21, 2025
Me ajudou muito na configuração do app, ficamos bastantes tempo para resolver e a Jasmine ficou cada minuto comigo, me acompanhando até o problema ser resolvido, super recomendo!
Aug. 21, 2025
Good experience with Chatty, thank you Sonny for your help ! It's a magical application !
Aug. 21, 2025
Ai Chatty has been an absolute game-changer for our customer service. The AI has helped us answer so many customer questions regarding fragrances, especially when we're too busy to respond right away. It's truly a lifesaver. Their customer care is amazing, too. They really take their time to help with any questions we have. Alyssa has been incredible, helping us set everything up correctly and making the entire process seamless. Highly recommend!
Aug. 22, 2025
there's an update issue. But the customer service sort it out. Hope there won't be similar things happening in the future.
Update 22/8: Hi again, Thank you so much for updating your review. We’re glad to hear our support team was able to help resolve the issue. We completely understand your concern, and our team is continuously working to improve stability so similar issues won’t happen again. Please don’t hesitate to reach out if you ever need further assistance — we’re always here to help. Best regards, Chatty Support Team _________________________________ Hi there, Thank you for letting us know about the issue with the Chatty app not opening on your store. We completely understand how inconvenient this can be and want to ensure you’re able to continue using the app smoothly. From our side, there are usually two possible causes for this situation: 1. Access from China If you are accessing the app from China, certain network restrictions may block the app from loading. In this case, please try connecting via a VPN and then reopening the app. 2. App requires an update after new features were released We recently released new features that require additional permissions to function correctly. Occasionally, due to an issue on Shopify’s side, the message to update these permissions does not display right away, which can result in a blank screen. To resolve this: - Please clear your browser cache and reload the app page a few times until you see the update message, as shown in this screenshot: https://prnt.sc/HdopDd-s7-gH. - You may also try opening the app directly from Shopify admin > Settings > Apps and sales channels: https://prnt.sc/Cm2pj4YUFkug. Once updated, the app should be accessible again. To make sure you receive direct assistance, our support team has also reached out to you via the email address you provided. We’ll be happy to guide you step by step until this is fully resolved. Thank you again for bringing this to our attention. We’re committed to resolving the issue quickly so you can continue enjoying all the features of Chatty. Best regards, Chatty Support Team
Aug. 20, 2025
Amazing app! Customer Service is amazing. I have a background in AI, but this definitely makes things easier for even beginners.